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Career Overview

Talented, skilled, and a quick learner. Im excellent with face to face interactions as well as inbound and outbound calling. this has helped create a strong background in communication. in addition, i am strong and proficient with typing and basic knowledge of Microsoft.

I am very enthusiastic and eager with everything I do and always ready and willing to work.

Core Strengths
  • Computer proficient
  • Call center operations
  • Handling cash
  • Stocking
  • File/records maintenance
  • -Client-focused costumer service
  • Communication skills
  • Quick learner
  • File/records maintenance
  • Resolving issues
  • Call controlling
Accomplishments

I was team lead/shift manager for FREEBIRDS WORLD BURRITOS company after being promoted from cook, cashier, and line lead.

After graduating high school I landed my first call center job where i was an emergency road side assistance call agent before moving up to sales department at AAA TEXAS.

While taking college courses, ive maintained my position as a customer service representive in a high demanding enviorment

Work Experience
January 2019
to
Current
ADT Security Services Irving, TX environmentrepresentativeI'veEmergency Dispatch
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Scheduled technicians and dispatched police as well as fire department and EMS daily to emergency locations. high call volume and fast pasted environment.
  • Occasionally would assist customers in troubleshooting security system and answering any system questions to minimize further escalation.
January 2017
to
October 2018
AAA Texas Headquarters Coppell, TX Call Center Agent

I worked as a center agent responsible for high emergency incoming calls regarding road side assistance. I was responsible for taking over 80 calls a day in states including Texas, California, Illinois, Missouri and Hawaii. I was experienced with high call volumes and well as sending emails back and forth with management costumers and member relations.

I transferred to sales department within the same company where i would sign up new members for home and auto insurance as well as emergency road side assistance plans as well. This was a position with a base pay as well as commission.

May 2014
to
January 2017
Freebirds World Burrito Irving, TX Cook, Cashier, Team Lead, Shift Manager

I prepared food in as a cook and also rotated to front line where I was a cashier before being promoted to shift lead/shift manager where I handled 4 workers, ran checks outs, and was responsible for the nightly drop and counting drawers.

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Work History
IHSS - Caregiver
Roseville, CA 05/2018 - Current
  • Support my daughter with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted her with personal requirements, including keeping spaces clean and helping with grooming.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
Resumes and More - Resume Creator
Lincoln, Ca 05/2013 - 07/2016
  • Create layouts for resumes and customizes per customer request.
  • Help clients find the right positions for them.
  • Customize the resume to the job they are looking for.
  • Look over social media profiles while they are searching for positions.
  • Teach clients how to follow up on a resume that is submitted.
Gap Inc - Customer Service Representative
Rocklin, Ca 07/2011 - 06/2014
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints em-pathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
National Shopping Service - Call Center
Rocklin, Ca 04/2010 - 08/2010
  • Ability to handle multiple tasks
  • Strong verbal communication skills
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Met or exceeded service and quality standards every review period.
  • Mastery of customer service management systems and databases.
  • Contributed to company achieving and holding industry-leading customer service ratings.
Christina's Jobs Page


I run a job page on Facebook called Christina's Jobs Page. It is located at https://www.facebook.com/Christinasjobsinthe916/ On this page

I help people in my local area find jobs. I help with all aspects of a job search. I have helped with interviewing questions, what to wear and

anything that is related to finding and applying for a job. I have been running the page for seven years. I started creating resumes a few years

ago as well because I know how incredibly expensive they can be and I wanted to offer them at a reasonable price. I run the page for free to

help others in my community. My page has also been featured on Good Day Sacramento as well. This field is a passion for me and a job coaching

position would be ideal for me.

Skills
  • Adheres to customer service procedures
  • Customer interface expertise
  • Skilled in call center operations
  • Customer targeting
  • Market research
  • Social media savvy
  • Pre-screening candidates
  • Time management
  • Sales techniques
  • Highly organized
  • Good judgment
Education
Horizion Instructional School Lincoln, Ca High School Diploma
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Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • 70 WPM typing speed
  • Advanced Excel spreadsheet functions
  • Independent worker
  • Dedicated team player
  • Material handling
  • Inventory management
  • Scheduling
  • Expertise in invoice and payment transactions
  • Fixed assets reporting familiarity
  • Account reconciliation
  • Accounts payable specialist
  • Exceptional organization
  • Strong in MS Access and Excel
  • Superior attention to detail
  • Accounting procedures consultant
  • Territory sales management
  • Strategic marketing
  • Budgeting
  • Market analysis
  • Resource planning
Work History
Accounts Payable 03/2016 to Current
Zee Medical Inc 8150 Woodland Drive

    Working at this Call center I helped customers with invoice copies. I also helped customers with paying off there invoice payments. I help customers with locating there representatives to restock there first aid kits within there company.  

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Employer Shared Responsibility Agent (ESR Agent) 11/2015 to 01/2016
Paychex Call Center 8335 Keystone Crossing #300
I would help customers with completing and (ESR) workbook. Something that came about this year for 2016 was the Obama Care or the Affordable Care Act. Meaning that companies with 50 or more employees or an Applicable Large Employer had to offer there employees healthcare. Those companies that were not offering that to there employees would get finned. Once the customer completed the ESR workbook I would then send off the information for them to file there 1094 and 1095C.
Picker/Packer 05/2014 to 09/2015
Henry Schein Distribution Center 5315 W 74th St # 100
    Helping to pick medical supplies that would later be put in hospitals and restocked within first aid kits within major companies.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maximized sales by shipping on time and accurately.
Packer 05/2014 to 07/2014
Pitney Bowes 5071 W 74th Stret

    I worked within a company that Packed and kitted mail meters that were later sent out to usps and  post offices.

     

  • Loaded products weighing up to 70 pounds onto trailers for delivery.
  • Trained staff on material handling processes to reduce shipping times.
  • Built a motivated warehouse team of 7 well-trained staff.
Account Manager 03/2014 to 04/2014
R. R. Donnelly 716 Airtech Parkway

    Managed the movement of merchandise that came into the warehouse and also the merchandise that went out of the warehouse.

     

  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Negotiated prices, terms of sale and service agreements.
  • Organized joint sales calls with current customers and outside vendors.
Recall Call Agent 08/2011 to 01/2014
Stericycle Call Center 6026 Lakeside Blvd
Helped customer who were having a problem with recalled items.
Call Center Representative 02/2009 to 07/2011
Musicians Friend Call Center 6625 Network Way Suite 200
Helping customer who were purchasing musical instruments off line. From helping the customer with purchasing that instrument to helping the customer and making sure they had the right systems to go with the merchandise they were purchasing.
Childcare Assistant 03/2004 to 12/2009
Lil Kings And Queens Childcare 3922 Basque Court

    Bookkeeping, Clerical, providing and caring for children 0- school age in a safe, warm and loving home environment and also did a little bit of house keeping as well.

  • Addressed behavioral and learning issues with parents and daycare management.
  • Managed an in-home daycare with 2 infants, 3 toddlers and preschoolers and 3 school-aged children.
  • Established a safe play environment for the children.
  • Dressed infants and toddlers and changed their diapers.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Meticulously sanitized toys and play equipment.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Made nutritious breakfasts, lunches, dinners and snacks for the children.
  • Allowed for ample outdoor recreation time.
  • Maintained a child-friendly environment with access to outdoor activities.
Education
High School Diploma 2009 Pike High School - 5401 W 71st Street
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Professional Summary
Motivated customer service representative offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Skills
  • verbal and written communication  skills
  •  listening skills
  • computer skills
  • problem analysis and problem solving organizational skills
  • attention to detail
  • team work
  • high energy level

  • compassionate
  • patient
  • tolerant
  • reliable
  • providing quality care
  • ability to maintain confidentiality

Work History
Customer Service Call Center , 09/2012 to Current
Budget Prepay Bossier LA
answer calls and respond to emails
  • handle customer inquiries both telephonically and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

  • Direct Service Worker, 03/2010 to 01/2014
    Divine Services Minden LA
    Adult Companion Services are non-medical care, supervision and socialization provided to an adult. Companions may assist or supervise the individual with tasks such as meal preparation, laundry and shopping, but do not perform these activities as discrete services. Companions may also perform light housekeeping tasks which are incidental to the care and supervision of the individual. This service is provided in accordance with a therapeutic goal in the plan of care.


    Education
    High School Diploma: 2001
    Minden High School - Minden LA
    Associate of Applied Science: Criminal Justice, 2012
    Bossier Parish Community College - Bossier LA
    I also completed several courses in Respiratory Therapy and Allied Health