Call Center Customer Service Representative resume examples

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Skillful Call Center Customer Service Representative resume

Lisa A. Dow
Professional Summary

Skilled administrative professional with 10+ years experience in customer service, medical office, banking and finance.

  • Customer service-oriented
  • Medical Office Experience
  • Computer Skills
  • Accurate and detailed
  • Filing and data archiving
  • Banking/Finance Skills
  • Administrative Skills
  • Multi-line phone proficiency
  • Articulate and well-spoken
  • Team building
  • HIPAA compliance
  • Excellent communication skills
  • Works well under pressure
Work History
Purchasing Secretary, 03/2014 to Current
Faxton-St. Luke's Healthcare1656 Champlin Avenue New Hartford, NY 13413

Place orders for medical surgical supplies and other products either by phone, fax or electronically. Answer phones and follow up on orders and other issues as required. Filing and other related clerical duties. Other position held: Emergency Department Patient Registrar.

Freight Associate/Merchandiser, 08/2012 to 11/2012
Kohl's Department Store8625 Clinton Street New Hartford, NY 13413

Unloaded freight and merchandised into various departments. Replenished merchandise.

Quality Assurance Specialist, 09/1998 to 05/2008
First Source Federal Credit Union4451 Commercial Drive New Hartford, NY 13413

Responsible for the review of all loan documents to ensure they adhered to credit union policy and procedures as well as regulatory requirements. Responsible for all collateral filings on behalf of the credit union as well as the release of collateral once the member's loan was satisfied. Responsible for maintaining departmental procedures to ensure they adhered to credit union policies and regulatory requirements. Other positions held included: Member Service Representative, Collector and Call Center Financial Service Representative (Loan Officer, Underwriter and Loan Processor.)

Call Center Customer Service Representative, 12/1995 to 09/1998
Fleet Services Corporation (Bank of America)5701 Horatio Street Utica NY 13502

Responsible for handling a large volume of incoming phone calls from customers and branches, assisting them with account inquiries, account maintenance and questions about products and services.

High School Diploma: 1990
Sauquoit Valley Central Schools - 2601 Oneida Street Sauquoit NY 13456
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Job-winning Call Center Customer Service Representative resume

Dedicated call center customer service professional with more than 3 years of experience in addressing customer requests  as well as processing and troubleshooting accounts by phone, computer, and internet. Excelled at effectively handled multiple, high-priority projects and took pride, and still takes pride, in providing exemplary customer service. Personable and professional under pressure.
  • Exceeded quotas and surpassed average call center goal by 100%
  •  Filed 98% error free processed accounts throughout tenure with the State of California.
  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Extensive background in conflict resolution and customer care.
  • Filed more than 500 accounts  per week throughout tenure.
  • Superior computer skills and telephone etiquette.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Excelling at customer satisfaction and retention.
  • High customer service standards
  • Exceptional communication skills
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Troubleshooting skills
  •  Microsoft Office Suite Proficiency  
  • Professional phone etiquette
  • Works well under pressure
  • Adheres to customer service procedures
Work History
Call Center Customer Service Representative - Agent Support 10/2017 to Current
See's Candies Carson, Ca
  • Upsell and cross sell products and programs.
  • Investigated and resolved customer requests and complaints in a timely and empathetic manner by phone, computer and/or internet.
  • Billing
  • Built and maintained solid customer relationships by providing outstanding customer service.
  • Provide proactive and timely resolutions as needed.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Office Services Clerk 05/2017 to 10/2017
Paul Barry and Associates Long Beach, CA
  • Greet clients warmly and answer phones

  •  Filing responsibilities    

  • Operate office machines, scanners, photocopiers, postage, and fax

  • Sort as well as distribute incoming mail

  • Handle time-sensitive material and confidential packages

  • Demonstrate friendly and cooperative attitude and maintain high level of customer care

  •  Data Entry

  • Trained new office clerks

SUPERVISOR– Tara Fletcher 1 (562) 310-1587

Call Center Customer Service Representative 03/2010 to 03/2013
Employment Development Department 1116 N. McCadden Pl, Los Angeles CA, 90015
  • Responded to requests, questions, and complaints in a fast pace call center environment by computer, phone and internet.
      • Responsible for troubleshooting problem accounts
      • Entered and updated new accounts details in the customer relationship management software according to administrative guideline
      • Defused volatile customer situation calmly and courteously
      • Handled complaints, with empathy and professionals
      • Determined customer's eligibility for benefits, and informed claimants and employers of this decision
      • Data Entry; Documented all findings, actions, and decisions

SUPERVISOR - Enrique Garcia 1 213-744-2578

Library Student Supervisor 08/2005 to 05/2009
Loyola Marymount University 1 LMU Drive, Los Angeles, CA, 90045
  • Supervised, trained, and scheduled the work of library student staff
  • Reserved, circulated, renewed, and discharged books and other material
  • Provided assistance to teachers and students by locating materials.
  • Guided patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources.
  • Answered reference inquiries, and referred patrons needing further assistance.

SUPERVISOR - Zarina Noorani (310) 338-5387.

Bachelor of Arts: English 2009 Loyola Marymount University - Los Angeles, CA, 3.58 GPA
High School Diploma 2005 University High School - Los Angeles
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Experienced Call Center Customer Service Representative resume

D'joun Greene
Solutions - focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a four career in the United States Navy.  Effective communicator who quickly masters new roles and technologies to achieve positive results.
  • Courteous and professional demeanor
  • Service-oriented
  • Flexible schedule
  • Flexible and adaptable
  • CPR certified 
  • Time management
  • Effective team leader
  • Excellent customer service
  • Interpersonal skills
  • Organizational skills
  • Meeting deadlines
  • Received Global War on Terrorism Service Medal
  • Personally responsible for command equipment with no deficiencies, losses or damages.
  • Maintained 100% accountability of a large section of equipment during multiple overseas deployments.
Flow Team, 11/2017 01/2017 Target Atlanta, GA
  • Maintained a clean, safe work area.
  • Worked independently and with a team.
  • Drived sales by quickly and accurately placing items on store shelves.
  • Delivered a great-looking, fully-stocked sales floor.
  • Offer a fast and friendly guest experience.
  • Built attractive holiday and seasonal displays for merchandising program.
Computer Technician, 01/2015 10/2016 Greene Creations Computers Atlanta, GA
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Installed motherboards, processors, RAM and graphics cards. Performed desktop and laptop repairs
  • Trained three new employees in effective diagnostic and repair procedures.
  • Troubleshot issues and resolved problems accurately and efficiently.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
CTT3, 07/2010 07/2014 U.S. Navy
  • Coordinated port visits and fleet operations domestically and abroad. Logged and filed classified documents.
  • Trained and instructed subordinates and supported unit.
  • 'Effective decision-maker in high-pressure environments.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Coordinated training schedules and filed crucial administrative paperwork.
Bagger, 05/2008 08/2008 Kroger Atlanta, GA
Greeted all customers.
Swept floors and maintained sweep logs.
Stocked, priced, front-faced and rotated merchandise.
Collected shopping carts and baskets from inside and outside the store.
Complied with health and sanitation practices and procedures.
Call Center Customer Service Representative, 04/2016 04/2017 IHG Charleston, SC
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
2017 Brown Mackie College Atlanta, GA, U.S. Associate of Science Criminal Justice
2009 Benjamin E. Mays Atlanta, GA, U.S. High School Diploma
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