Call Center Director resume examples

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Skillful Call Center Director resume

Nicole Kenock
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • High customer service standards
  • Telecommunications knowledge
  • Strong problem solving ability
  • Dedicated to process improvement
Accomplishments
Recognized for outstanding customer service. Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
WHATABURGER February 2017 to April 2017 Cashier
Longview, TX
PDQ TEMPORARIES- RANGERS STADIUM August 2016 to December 2016 Cahier, Waitress
Ft Worth-Arlington, TX
GUNNS DRY CLEANERS August 2016 to December 2016 Linen Crew
Ft Worth, TX
STATEWIDE APPEAL April 2016 to June 2016 Call Center Representative
Denton, TX
Education and Training
Frankston High School High School Diploma Frankston, TX
Tyler Junior College Tyler, TX
TABC Certified Expires 2018
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Job-winning Call Center Director resume

Breanna Williamson
Professional Summary

A committed and well motivated individual who aspires to hold a position where I will be able to interact with customers on a daily basis. Being able to offer concise and polite assistance in a phone conversation. Highly articulate and having a clear friendly voice. Currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high-quality service and support my employers vision.

Skills
  • Excellent customer service
  • Goal-oriented
  • Detail-oriented
  • Room for growth
  • Determined
  • Constantly growing and learning
  • Hard working
  • Creativity
  • Empathy
  • Willing to Assist
  • Social Skills
Work History
01/2018 to Current
Cap 1 Associate Walmart Supercenter Rio Rancho, NM

Supervisor: Sergio

Phone: 5057714867

  • Master customers questions, needs, and concerns
  • Keeping a positive attitude and a smile daily
  • Receives and stocks merchandise throughout the facility and organizes and maintains the back room by following company safety, cleaning, and operating procedures
  • Asking for feedback and using that to help the next customer
  • Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; correcting shelf capacities.
  • Provides customer service by acknowledging the customer; identifying customer needs; locating merchandise; resolving customer issues and concerns; while maintaining a safe shopping environment.
  • Located and picked merchandise weighing up to 50 pounds to fulfill numerous daily customer orders.
  • Ability to multi-task in a fast-paced environment
  • Strong work ethic and very determined in my position
06/2018 to 05/2019
Call Center Representative Safelite Solutions Rio Rancho, NM

Supervisor: Jasmine 

Phone: 5053822231

  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement. 
06/2017 to 01/2018
Cashier/ Sales Associate Famous Footwear Rio Rancho, NM

Supervisor: Annayssa Perez 

Phone: (505)-930-0005

  • Greeted customers and provided excellent customer service
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
11/2015 to 06/2017
Assistant Manager Domino's Pizza Rio Rancho, NM

Supervisor: Christopher 

Phone: 5054005558

  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Handled customers concerns and complaint over the phone and in store 
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
08/2016 to 12/2016
Dental Assistant Student Intern New Mexico Community Dental Albuquerque, NM

Supervisor: Bonny, Dr. Jackson

Phone: 5059747099

  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
01/2016 to 05/2016
Dental Assistant Student Intern Comfort Dental Albuquerque, NM

Dentists: Dr. Nathan Horton, Dr. Mike Millburn and Dr. Brad Copple

Phone: 5058722772

  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared dental rooms and materials.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Accurately entered patient clinical data into computer to update charts.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
Education
2016
Associate of Applied Science : Integrated Studies
Central New Mexico Community College - Albuquerque, NM
Certificate : Health, Wellness, and Public Safety Central New Mexico Community College - Albuquerque, NM
Certificate : Dental Assisting Central New Mexico Community College - Rio Rancho, NM
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Top Call Center Director skills

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Experienced Call Center Director resume

Rossano giannini
Professional Summary

To obtain a Police Officer position so that I may utilizing my expertise to ensure the safety of their employees,  , visitors, and the community. I am reliable, dedicated, and physically fit and I am skilled at patrolling, investigating and following up incidents. I am available to work various shifts including weekends, holidays, and travel if needs.

Officer well-versed in identifying potential risks and using common sense in high-stress situations with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation with a successful background in law enforcement and escort services. Expertise in conducting investigations and writing detailed reports. 

  •  Skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Skills

SKILLS

Proficient in, Windows, Excel, QuickBooks

Italian Army - Arma dei Carabinieri (Italian Military Police), 4 years - honorable discharge.

Security Guard Certificate Security personnel training Interrogation techniques Certified in First Aid

ALICE Basic Certification Training for Healthcare

ALICE Basic Certification Training for House of Worship

Security Clearance : TWIC Card

AED Training

Security Officer Registration Act (S.O.R.A.) Certified New Jersey

Valid U.S. Passport

Firearms training

Physical restraint training

Self-defense expert

Expertise in crisis intervention techniques Cognitive Behavioral Therapy (CBT) expert Seclusion procedures professional

Investigations expert

Security Officer Registration Act Certified New York State

Security and Firearms Certification, New York State Unrestricted

Police: Driver Car Patrol

Mental Health First Aid For young Adult

Traffic control

Trained to drive Segway

Training information Management

system New York State Homeland

Security & Emergency Service

Security License Connecticut Pistol Permit Connecticut

Team leadership

Security team management

Work History
Security Officer Tarrytown Command Center, 10/2018 to Current
New York State Thruway Division Tarrytown, NY
  • Monitored security camera system day and night to protect lives and property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
Armed Security Officer On Call, 07/2007 to Current
Rga Security Nyack, NY


  • Armed Officer at Nyack and Nanuet Synagogue and investigation of suspicious and unusual behavior.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded to calls in both routine and emergency situations.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
  • Directed guests around the building and answered questions regarding accessibility.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
Supervisor, 01/2018 to 04/2019
Century Protective Services Inc. Armonk, NY

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Denied entrance to the building to unauthorized persons.

Inspected equipment, structures and materials to identify the cause of errors and defects.

Monitored and authorized entrance and departure of employees and visitors.

Monitored and reported suspicious activities to local authorities.

Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Secured all doors in the office and main building after hours.

Security Officer, 08/2016 to 11/2018
Command Security Corp Valhalla, NY


Secured all doors in the office and main building after hours.

Detected suspicious activities and watched for criminal acts and rule infractions.

Monitored and authorized entrance and departure of employees and visitors.

Circulated among visitors, patrons and employees to preserve order and protect property.

Denied entrance to the building to unauthorized persons.

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.

Security Officer, 09/2013 to 10/2018
Nyack School District Nyack, NY


Responsibilities include patrolling of the High School and its grounds. Reporting and investigating suspicious activity.

Ensuring the safety of students and staff.

Screening visitors, crowd control, and directing traffic.

Accompany students to after-school sporting events to guarantee their safety

Conducted 20 security audits per month to identify potential problems related to physical security, staff safety and asset protection. Fire Drill 

and Lockdown Drills

Security Officer, 07/2014 to 10/2016
G4S Secure Solutions Inc. Nyack Hospital Nyack, NY


Provide security services in Nyack Hospital Emergency Room and Psychiatric Observation Unit.

Monitor patients who may be a danger to themselves or others.

Intervene and deescalate emotional, physical, and violent situations.

Ensure safety of patients, families, and staff throughout the hospital by direct observation and closed circuit monitoring.

Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.

                             

Restaurant General Manager & Excutive Chef, 03/2001 to 04/2015
Lanterna Tuscan Bistro Nyack, NY

Start up, growth, and daily operations of a full service award winning restaurant.

Duties included food preparation, food and beverage management, guest relations, public relations, and advertising/marketing.

Responsible for staffing, management, and staff retention - proudly employing many staff for the full 14 years of operation.

Dining room manager; greeted customers, reservations/ table management, and quality table service.

Oversaw kitchen operations; food preparation, food quality, and maintenance of health department regulations. Remained calm and composed in stressful situations and assuaged unhappy customers in order to ensure customer satisfaction.

Education
BBA: Business Administration And Management Culinary Arts Coursework Hotel And Restaurant Administration Coursework, 1977
F .Martini Culinary School - Montecatini Terme Pistoia Italy
Master of Science: LAW, 1979
Universita Bologna Alma Mater - Bologna Italian
  • Professional development completed in Italian Law
Associate of Applied Science: Private Investigator Penn Foster Career School - Scranton, PA

Investigative Training Certification

Gang and Drug Investigation Tactics seminar Coursework in Counseling and Social Work Effective Interview Techniques seminar

Certifications

Rockland County Civilian Police Academy 2016 New York Armed/Unarmed certification Security Officer License,New Jersey Certification SORA/SIRA license. Orangetown Police Auxiliary & South Nyack Grandview- trained in crowd control, traffic control, self defense, arrest and containment procedures, and defensive driving. American Heart Association CPR, AED, and First Aid Certified

Auxiliary Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. CPI Crisis Prevention Institute

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