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Professional Summary
Skilled Elementary Teacher with a background in improving student performance. Focused on working with students, parents, colleagues and administrators alike to teach and motivate students. Talented Teacher with an exceptional ability to establish cooperative, professional relationships with parents, staff and administration. Clear communicator who prioritizes students\' success, as well as their holistic development.
Skills
  • Mississippi Teaching Certificate with Elementary Education endorsement
  • Meets Mississippi\'s NCLBs Highly Qualified Teacher requirements
  • Purposeful lesson planning
  • SMART Board aptitude
  • Fast learner
  • Self-motivated
  • Creative lesson planning
  • Positive and encouraging
  • DIBELS knowledge
  • Kind and empathetic educator
Work History
Direct Care Provider, 03/2017 to Current
North Mississippi Regional Center Oxford, MS
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Maintained sanitary residents\' and program rooms.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Provided a comforting and soothing environment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Center Director, 01/2015 to Current
Project Attention Center Corinth, MS
  • Engaged with children on an individual basis in a pleasant manner.
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Communicated openly with children\'s parents about daily activities and behaviors.
  • Encouraged children to be understanding of and patient with others.
  • Made nutritious breakfasts, lunches, dinners and snacks for the children.
  • Allowed for ample outdoor recreation time.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Monitored each student\'s educational progress with individualized charts and files.
Assistant Teacher, 02/2014 to 07/2016
Corinth Elementary School Corinth, MS
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Communicated openly with children\'s parents about daily activities and behaviors.
  • Meticulously sanitized toys and play equipment.
  • Encouraged children to be understanding of and patient with others.
Substitute Teacher, 01/2009 to 05/2014
Jumpertown High School Booneville, MS
  • Instructed up to 25students individually and in groups.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Adapted teaching methods and materials to meet students\' varying needs and interests.
  • Observed and evaluated students\' performance, behavior, social development and physical health.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Supervised an average of 25students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Encouraged students with special academic interests to fully pursue those subjects.
  • Fostered team collaboration between students through group projects.
  • Assessed students\' reading levels using DIBELS Next and Leveled Reading Passages.
  • Enforced the school\'s student discipline code to deal with problem situations.
  • Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.
  • Created a classroom environment in which children could learn respect for themselves and others.
  • Boosted cultural awareness by incorporating children\'s literature from cultures around the world.
  • Selected age-appropriate stories and read them aloud during daily story time.
  • Fostered oral language development and critical thinking skills during literary discussions.
Education
GED: 2006
Northeast Mississippi Community College - Booneville, MS
Associate of Arts: 2009
Northeast Mississippi Community College - Booneville, MS
  • Dean\'s List Scholar
Bachelor of Science: Elementary Education, 2014
Blue Mountain College - Lowrey Administration Building - Blue Mountain, MS
  • Emphasis in English, History, and Psychology
  • Member of the Apple Club
  • Member of Mississippi Professional Educators
  • Member of Kappa Delta Psi
Additional Information
introduction
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Objective

My objective is to obtain an employment in your company to learn and to be taught different aspects of the work field that will help me in my future careers.

Skills
  • Excellent verbal & written communication skills  in english,  french and spanish
  • Skilled in call center operations
  • Creative problem solver
  • Work under pressure 

  • Quick learner
  • Organized and flexible with my time
  • Energetic and outgoing person
  • Reliable and a hardworking person with a good sense of responsibility 

Work History
Call Center, 09/2017 to 06/2018
Elemental Data Collection Inc.Ottawa, Ontario

I am a Market Research Interviewer, responsible for professionally conducting and documenting telephone interviews, using a newly integrated online call center system. Being trilingual allows me to be more efficient and definitely results in high productivity. Depending on the study I am assigned, I have the opportunity to speak to individuals throughout Canada, the United States, and other countries around the world, collecting their opinions and feedback on various issues, places, or products.

Babysitter, 06/2012 to 07/2017
Pentecostal Church Missionary GethsemaniOttawa, Ontario
I supervised children of different ages. I truly enjoyed spending time with kids but most importantly engaged them in fun and developmentally-appropriate activities, and kept my supervisors updated on events throughout the day and alerted them immediately if there were any problems.
Education
High School Diploma: 2017
Philemon Wright High School - Gatineau, QC, Canada
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Professional Summary
Experienced residence personnel who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
Analytical/quantitative skills
Problem solving skills
Strong work ethic
Ability to work in a team
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
Work History
  • Assistant Director Campus Safety Security
  • Hope and Anchor College of Education
  • Chenchenia, Niger State, Nigeria
  • June 2016 to August 2017
  • Directed guests around the building and answered questions regarding accessibility.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Responded to calls in both routine and emergency situations.
  • Unlocked rooms and suites for authorized contractors.
  • Managed 24-hour emergency response to residents at a large apartment complex.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Responded quickly and effectively maintenance issues on campus
  • Inbound Call Center Rep
  • Sentinel Global Company
  • Abuja
  • June 2015 to June 2016
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to ten calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Administrative Assistant II
  • Hope and Anchor College of Education
  • Integrated Educational Consultancy, Abuja
  • July 2012 to February 2014
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Obtained signatures for financial documents and internal and external invoices.
Education
  • Bachelor of Science - International Law and Diplomacy
  • Babcock University Ilishan Remo
  • Ilishan-Remo, OG
  • 2015
  • Master of Arts - Peace-building and Collaboirative Development
  • Canadian Mennonite University
  • Winnipeg, MB, Canada
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Professional Summary
Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling.
Skills
  • Customer/Client relations
  • Time management
  • Personable and outgoing
  • Database administration
  • Documentation and reporting
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Punctual
  • Patient chart auditing ability
  • Excellent verbal communication
  • Hospital inpatient and outpatient records
  • Resourceful and reliable worker
  • Dedicated team player
  • Filing and data archiving
Work History
Call Center Customer Service Rep, 01/2015 to 12/2017
Advanced Call Center Technologies Harlingen, TX
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Initiated operations improvements to improve overall call center productivity.
  • Managed call center from initial start-up to full operational status.
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Receptionist, 04/2003 to 10/2012
Empowerment Counseling Services Lakewood, CO
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Receptionist Front Desk, 01/1997 to 04/2000
Woodridge Orthopedics Lakewood , Colo
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Verified patients\' eligibility and claims status with insurance agencies.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Expertly transcribed medical reports for a variety of physicians in a hospital setting.
Education
GED: 1990
North High School - Denver, CO
Associate of Arts: Mourtary Science, 2011
Arapahoe Community college - Littleton, CO
  • Coursework in Funeral Service Management