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Professional Summary
Experienced digital manager seeking a career change to a more technical role; specifically technical/desktop support oriented.
Skills
  • Customer relations/operations management
  • Social Media/Digital Marketing management
  • Expert understanding of all major social media platforms
  • Microsoft Office
  • Project Management
  • ROI analysis
    		•
    • Customer service expert
    • Skilled in TCP/IP and WAN
    • Network design
    • Cable management
    • Subnetting proficient
    • Configuring and installing Cisco routers and switches.
    Work History
    Digital Marketing Manager B-rADS Marketing, LLC - Austin, Texas 02/2016 - Current
    • Manage digital presence for high-profile clients in the entertainment industry
    • Manage business finances, including paying vendors and suppliers for products services rendered.
    • Monitor income expense sheets to track and adjust expenses.
    • Develop high-quality marketing strategy documentation, including brand marketing briefs, FAQs and quarterly review documents.
    • Manage a ~$10,000+ monthly budget.
    • Analyze third-party data and investigated new growth opportunities.
    • Preserve brand integrity by monitoring the consistency and quality of marketing content.
    • Develop pricing strategies while balancing firm objectives with client satisfaction maximization.
    Tech Support Representative - AHA Apple - Austin, TX, TX 01/2016 - 01/2017
    • Receive and respond to user support requests
    • Troubleshoot common hardware and software problems, home networks, as well as other various technical issues with Apple devices
    • Analyze call logs so you can spot common trends and underlying problems
    • Updating self-help documents so customers/employees can try to fix problems themselves
    Marketing Analyst Facebook - Austin, TX 07/2014 - 09/2016
    • Assisted SMB clients in digital marketing regarding the Facebook advertising platform.
    • Effectively managed a high-volume amount of client relationships.
    • Establish targeting strategies based on segmentation and predictive analytics.
    • A/B testing with various niches/campaigns.
    • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
    • Answered product questions with up-to-date knowledge of features within the Facebook platform
    Call Center Representative TelePerformance - Killeen, TX 06/2013 - 07/2014
    • Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintain database.
    • Enroll member's under mail-order pharmacy, adding/updating prescriptions on members accounts.
    • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
    Sales Representative RadioShack - Belton, TX 10/2012 - 06/2013
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Education
    High School Diploma Belton High School - Belton, TX Graduated with 3.7 GPA
    Learning Network, CCNA Cisco Networking Academy 2016 - 2018
         Member of Cisco Learning Network
    All Access Pass, CCNA/CCNP INE.com 2016 - 2017
         2 year All Access Pass for CCNA/CCNP training
    This resume is created in 7 minutes.
    Professional Summary
    Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment.
    Skills
    • 5+ years of customer service
    • Exceptional communication skills
    • Strong client relations
    • Skilled in call center operations
    • Multi-line phone talent
    Work History
    Customer Service Associate , 04/2016 to Current
    Lowe's – Pasedena, TX
    • Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise.
    • Responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
    • Answer customer telephone calls promptly and in an appropriate manner.
    Shift Supervisor, 09/2014 to 12/2016
    Hobby Airport – Houston, TX
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    • Maintained up-to-date knowledge of product and service changes.
    • Strong leader of customer support staff.
    Call Center Operator, 02/2014 to 08/2014
    Signus Answering Services – Houston, TX
    • Assisted with maintenance related calls for nationwide residential and commercial business properties.
    • Received training on Hol Cat system.
    • Provided client specific service in a total of four service areas.
    • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    Insurance Agent, 01/2013 to 04/2013
    Reliable Insurance – Houston, TX
    • Calculated quotes and educated potential clients on insurance options.
    • Tracked the progress of all outstanding insurance claims.
    • Accomplishments: Ranked 2nd out of 30 agents for customer service and job efficiency for 3 consecutive months; ranked as top agent for most collections per day.

    Assisting Coordinator, 12/2010 to 01/2012
    Marshalls – Houston, TX
    • Trained new sales associates in accordance with company standards and values.
    • Stocked and replenished merchandise according to store merchandising layouts.
    • Welcomed customers into the store and helped them locate items.
    • Followed merchandising guidelines to present visually appealing displays.
    • Accomplishments: Recognized as top cashier in efficiency
    Cashier, 10/2008 to 01/2009
    Children's Place – Houston, TX
    • Contributed to overall store ratings due to delivery of excellent customer service.
    • Managed inventory and staged displays.
    • Processed orders using a multi line phone system.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Routinely answered customer questions regarding merchandise and pricing.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    Education
    Cosmetology : 2009
    San Jacinto Community College - Houston, Texas
    High School Diploma: 2007
    Parkview Baptist High School - Houston, Texas
    This resume is created in 7 minutes.
    Professional Overview

    Client-focused Sales Representative with 3 years of providing solutions to customers. Solid understanding of event planning, customer service, and project coordination.

    Core Qualifications
    • Guest services

    • Event planning

    • Adaptability and responsiveness

    • Communicates effectively

    • Service-oriented

    • Listening skills

    • Reading comprehension

    • Exceptional multi-tasker
    • Front desk training

    • Computer Proficiency

    • Telephone inquiries

    • Credit card processing

    • Strong organizational skills

    • Creative problem solver
    Accomplishments

    Public Relations

    • Designed press, media, publicity and public relation kits.

    Managed front desk operations with a staff of four.


    Education
    Florida International University 2014 Bachelors: International Relations Miami, Florida, United States

    3.3 GPA


    Graduate of East Mecklenburg High School, Class of 2010


    Associate's Degree in Arts




    Experience
    Ruffalo CODY January 2012 to May 2012 Alumni Calling Center Telephone Operator
    Miami, Florida

    Recorded alumni comments or complaints, referring alumni to managers when necessary. Processed credit cards and scheduled payments, made and confirmed appointments, kept records of alumni participation
    Hardly Varsity Entertainment August 2010 to December 2011 Project Manager/Artist and Repertoire
    Miami, Florida

    Handled project coordination and development, created detailed schedules, assisted in project placement, managed front desk, recruitment
    Imaginon August 2009 to June 2010 Studio I Intern
    Charlotte, North Carolina

    Set up appointments, scheduled meetings, project development, consulting, and facility maintenance

    Awards and Recognition

    Most Improved Employee - Hardly Varsity Entertainment - October 2010


    Employee of the Month - Hardly Varsity Entertainment - December 2010, February 2011, May 2011, October 2011


    National Security Honors Mentor Program Certificate - Florida International University - May 2012

    Memberships/Scholarly Societies

    Studio I Alumni


    S.C.A.R.E. (Students Correcting Apathy Reaching Everyone)


    Florida International University Student Organization


    Florida International University Resident Assistants


    Jack Gordan Institute for Public Policies


    This resume is created in 7 minutes.
    Professional Summary
    Skills
    Work History
    Truck Driver, 11/2016 to 08/2017
    Butler Transport Inc – Kansas City, KS
    • Successfully avoided time delivery delays by carefully planning best routes.
    • Received pick-ups and delivered them to warehouse.
    • Read bills of lading to determine assignment details
    • Reported any mechanical problems encountered with vehicles
    • Maintained a daily, legible DOT log book and submitted corresponding documents.
    • Reported all accidents, damage and malfunctions involving company equipment to management.
    • Inspected the truck for defects and safe operating condition before, during and after trips.
    • Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.
    Over The Road Truck Driver, 10/2016 to 11/2016
    McLeod Express – Decatur, IL
    • Monitored participant workflow and behaviors throughout the training process.
    train
    Over The Road Truck Driver, 09/2015 to 09/2016
    Crete Carrier – Lincoln, NE
    Over The Road Truck Driver, 10/2014 to 09/2015
    Western Express – Nashville, TN
    Cashier, 07/2014 to 09/2014
    Kohl's Ellicott City – Ellicott City, MD
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Developed reputation as an efficient service provider with high levels of accuracy.
    • Routinely answered customer questions regarding merchandise and pricing.
    • Operated a POS system to itemize and complete an average of Number customer purchases.
    Temporary Dispatcher, 04/2013 to 08/2013
    Randstad Staffing – Odenton, MD
    Truck Driver, 08/2012 to 01/2013
    Werner Enterprises – Omaha, NE
    Call Center Operator, 06/2006 to 05/2012
    The Cleaning Authority – Columbia, MD
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Answered a constant flow of customer calls with up to 50-75 calls in queue per minute.
    • Defused volatile customer situations calmly and courteously.
    • Referred unresolved customer grievances to designated departments for further investigation.
    sotop, stop – stop
    • Greeted customers in a timely fashion while quickly determining their needs.
    • Recommended merchandise to customers based on their needs and preferences.
    • Responded to customer questions and requests in a prompt and efficient manner.
    • Engaged with customers in a sincere and friendly manner.
    • Built relationships with customers to increase likelihood of repeat business.
    Administrative Assistant, 01/2006 to 07/2006
    Strategic Edg – Columbia, MD
    Education
    Bachelor of Science: Accounting, DeVry University - Chicago, IL

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