Call Center Operator resume examples

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Skillful Call Center Operator resume

Nicole Kenock
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • High customer service standards
  • Telecommunications knowledge
  • Strong problem solving ability
  • Dedicated to process improvement
Accomplishments
Recognized for outstanding customer service. Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
WHATABURGER February 2017 to April 2017 Cashier
Longview, TX
PDQ TEMPORARIES- RANGERS STADIUM August 2016 to December 2016 Cahier, Waitress
Ft Worth-Arlington, TX
GUNNS DRY CLEANERS August 2016 to December 2016 Linen Crew
Ft Worth, TX
STATEWIDE APPEAL April 2016 to June 2016 Call Center Representative
Denton, TX
Education and Training
Frankston High School High School Diploma Frankston, TX
Tyler Junior College Tyler, TX
TABC Certified Expires 2018
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Popular Call Center Operator resume designs

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Job-winning Call Center Operator resume

JANETTE DOMINGUEZ
Summary
Organized and motivated customer service specialist with over 10 years experience in both customer service and call center environments. Personable and professional under pressure. Exceptional communication and computer capabilities, expertise in delivering support services and resolving customer complaints.
Skills
  • Exceptional customer service and communication skills
  • Multi-line phone operation proficiency
  • Committed to maintaining data integrity
  • Experience with customer account software, MS Office
  • Clerical office tasks
  • Computer proficient
  • Customer support, troubleshooting
Work History
Call Center Agent Jun 2007 - Oct 2010
Option 1 Credit Union Grand Rapids, MI
  • Properly directed inbound calls in phone queues to improve call flow, answered inquiries on credit union products.
  • Perform clerical duties such as typing, proofreading, sorting mail, and filing.
  • Established new accounts, using check-systems and credit reporting agencies.
  • Processed account transfers, ordered ATM/Debit cards.
  • Provided support and troubleshooting for members.
Bank Teller Oct 2000 - Jun 2007
Fifth Third Bank Grand Rapids, MI
  • Executed customer transactions, including deposits, withdrawals, money orders and checks, included large business deposits.
  • Monitored and balanced bank vaults and ATM. 
  • Processed captured ATM/Debit cards and deposit envelopes.
  • Wire transfers, foreign currency, stop payments and account transfers.
  • Filing, cross sales, troubleshooting.
Related Experience
FC HEAT SOCCER
Team Co-Manager | Escondido, CA | July 2016 - January 2017
  • Communicated with players and parents, collected fees, fundraising.


BEAR VALLEY MIDDLE SCHOOL

PTA Auditor and Vice President | Escondido, CA | August 2013 - January 2016

  • Performed an internal audit of all PTA documents and financial records to ensure accuracy, and submitted report of findings and recommendations.
  • Fundraising, facilitated new programs, updated PTA social media sites.


CONWAY ELEMENTARY

Volunteer/Helper | Escondido, CA | September 2012 - June 2013

  • Assisted 4th/5th Grade class making copies, homework packets, projects, aiding students.
Education
Associate of Arts: Sociology Current
Palomar Community College San Marcos
8 credits until completion of associates degree.
Associates: Multimedia Communications Grand Rapids Community College Grand Rapids, MI
64 credits towards degree
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Top Call Center Operator skills

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Experienced Call Center Operator resume

Breanna Williamson
Professional Summary

A committed and well motivated individual who aspires to hold a position where I will be able to interact with customers on a daily basis. Being able to offer concise and polite assistance in a phone conversation. Highly articulate and having a clear friendly voice. Currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high-quality service and support my employers vision.

Skills
  • Excellent customer service
  • Goal-oriented
  • Detail-oriented
  • Room for growth
  • Determined
  • Constantly growing and learning
  • Hard working
  • Creativity
  • Empathy
  • Willing to Assist
  • Social Skills
Work History
01/2018 to Current
Cap 1 Associate Walmart Supercenter Rio Rancho, NM

Supervisor: Sergio

Phone: 5057714867

  • Master customers questions, needs, and concerns
  • Keeping a positive attitude and a smile daily
  • Receives and stocks merchandise throughout the facility and organizes and maintains the back room by following company safety, cleaning, and operating procedures
  • Asking for feedback and using that to help the next customer
  • Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; correcting shelf capacities.
  • Provides customer service by acknowledging the customer; identifying customer needs; locating merchandise; resolving customer issues and concerns; while maintaining a safe shopping environment.
  • Located and picked merchandise weighing up to 50 pounds to fulfill numerous daily customer orders.
  • Ability to multi-task in a fast-paced environment
  • Strong work ethic and very determined in my position
06/2018 to 05/2019
Call Center Representative Safelite Solutions Rio Rancho, NM

Supervisor: Jasmine 

Phone: 5053822231

  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement. 
06/2017 to 01/2018
Cashier/ Sales Associate Famous Footwear Rio Rancho, NM

Supervisor: Annayssa Perez 

Phone: (505)-930-0005

  • Greeted customers and provided excellent customer service
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
11/2015 to 06/2017
Assistant Manager Domino's Pizza Rio Rancho, NM

Supervisor: Christopher 

Phone: 5054005558

  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Handled customers concerns and complaint over the phone and in store 
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
08/2016 to 12/2016
Dental Assistant Student Intern New Mexico Community Dental Albuquerque, NM

Supervisor: Bonny, Dr. Jackson

Phone: 5059747099

  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
01/2016 to 05/2016
Dental Assistant Student Intern Comfort Dental Albuquerque, NM

Dentists: Dr. Nathan Horton, Dr. Mike Millburn and Dr. Brad Copple

Phone: 5058722772

  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared dental rooms and materials.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Accurately entered patient clinical data into computer to update charts.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
Education
2016
Associate of Applied Science : Integrated Studies
Central New Mexico Community College - Albuquerque, NM
Certificate : Health, Wellness, and Public Safety Central New Mexico Community College - Albuquerque, NM
Certificate : Dental Assisting Central New Mexico Community College - Rio Rancho, NM
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