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Career Focus
Being a runner at The Patio and a canvasser for Illinois Energy have taught great customer service and communication skills, as well as improving work ethic and teaching how to handle a job.
Core Qualifications
  • Good People Skills
  • Basic Computer Knowledge 
  • Customer Service Experience
  • Good Communication Skills
Education and Training
High School Diploma 2015 Wheaton Warrenville South Wheaton, IL, United States
Work Experience
Runner 03/2016 to Current The Patio Lombard, IL Customers would order food from the cashiers and as a runner I would bring food out to the customers' tables and take care of their food needs.
Canvasser 08/2016 to 12/2016 Illinois Energy Lisle, IL Went door-to-door speaking to people and trying to sell windows.

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Summary
Administrative assistant specializing in clerical support to busy offices. Committed to delivering high quality results with little supervision. Flexible and hardworking with the drive to succeed.
Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Time management
  • Resourceful
  • Strong interpersonal skills
Experience
06/2013 to Current
Owner/pet sitter Penny-wise Pet Sitting Deltona, FL
  • Answers phones to schedule appointments.
  • Manages price list and create invoices for customers.
  • Maintains meticulous filing system in order to keep track of clients.
  • In home pet care according to customer instructions.
  • Social media outreach using various platforms.
04/2014 to 03/2015
Marine Recruit Marine Corps Paris Island, SC
  • Learned how to follow orders quickly and accurately.
  • First aid training.
  • Basic life and survival skills.
10/2012 to 11/2012
Political Canvasser (contract) Total Marketing Concepts Sanford, FL
  • Conducted cold-calling in order to fill out political surveys.
  • Quickly demonstrated mastery of customer service call script.
  • Maintained up-to-date records in the customer service database.
03/2011 to 03/2015
Product Tester (contract) Consumer Connections Apopka, FL
  • Tested products as instructed by the company.
  • Performed data entry.
  • Provided accurate and appropriate written reports to fulfill given criteria.
Volunteer Experience

Volusia County Democrats (April 2016 - November 2016)

Social media outreach, telephone campaigning, data entry, event planning.
The Neighborhood Center (January 2016 - August 2016) Office support for the case managers.

Collective Cares (September 2015 - Present)  Social media outreach for an LGBT support group. ​

Education
2010
High School Diploma Pine Ridge High School Deltona, FL

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Objective
My goal is to obtain a position at Vinfen where I can monitor patient behaviors through therapeutic activities. I wish to utilize the vast knowledge I've obtained through my coursework to promote client health and healing by actively listening, showing compassion and offering constructive input. 
Skills
  • Outstanding interpersonal skills
  • Team player and self-motivated
  • Adaptable learner
  • Excellent time management
  • Knowledge of The Diagnostic and Statistical Manual
  • Understanding of diverse communities
  • Verbal and written communication skills
  • Ability to de-escalate clients in a vulnerable emotional state 
Work History
The Cheesecake Factory Restaurant Server | West Hartford and Danbury, CT, locations | May 2014 - Current
  • Politely and professionally assist customers in person and via telephone.
  • Provide an elevated customer experience to generate a loyal clientele.
  • Display enthusiasm and knowledge about the restaurant's menu and products.
  • Listen to, understand, and clarify guest concerns and issues.
  • Resolve guest complaints quickly and effectively.
  • Follow all safety and sanitation polices to uphold proper health standards.
Campus and Student Center of Western Connecticut State University Student Associate | Danbury, CT | August 2012 - June 2014
  • Warmly greeted numerous visitors including students, campus staff, and vendors.
  • Improved guest satisfaction by projecting a friendly and knowledgeable attitude.
  • Educated the University community about campus locations, events, and services.
  • Maintained a clean and safe Campus & Student Center including the desk, lounge, and associated areas.
U.S. Senate Campaign Canvasser | Danbury, CT | August 2012 - November 2012
  • Confidently communicated with members of the community with a positive high energy attitude.
  • Confidentially handled objections with a high degree of professionalism.
  • Created and developed strategies to reach voters.
  • Reported my work daily. ​
Buffalo Wild Wings Hostess | Danbury, CT | September 2012 - May 2014
  • Demonstrated a genuinely inviting welcome to each entering guest.
  • Simultaneously managed restaurant waiting list, reservations, and timely table-turning.
  • Remained harmonious with team members.
  • Informed supervisor immediately of any issues. 
Education
Bachelor of Arts Psychology Western Connecticut State University Danbury, CT | 2015
    Coursework includes 16 credit hours of Substance Abuse Counseling as well as Abnormal Psychology, Childhood and Adolescent Psychology, Community Psychology, and Motivational Interviewing.  

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Professional Summary

Solution oriented, multi-tasking, customer service professional driven to exceed sales

goals and build long term relationships with clients.  Delivers positive experiences

through high-quality customer care.

Skills
Work History
Marketer/Merchandiser, 01/2017 to Current
Crossmark Plano, TX
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Routinely used multi-tasking skills to support other team members and complete daily tasks on schedule.
  • Answered customer questions regarding merchandise and pricing.
  • Established strong vendor relationships to maintain and support the business.
Marketer/Merchandiser, 01/2016 to 08/2016
Spectrum Brands Clermont, FL
  • Used multi-tasking  and time management skills to complete daily tasks on schedule.
  •  Worked with little supervision from management in  various stores.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Server/ Prep cook, 05/2015 to 01/2016
Brookdale Senior Living Clermont, FL
  •  Routinely supported multiple areas of the restaurant, including answering telephones and completing -financial transactions for other staff.
  •  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Consistently provided professional, friendly and engaging service.

Front desk agent, 01/2014 to 05/2015
Samford Services Clermont, FL
  • Demonstrated ability to solve multiple issues and complaints in a calm, controlled demeanor.
  • Answered an average 70 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Politely assisted customers in person and via telephone.
Canvasser, 09/2012 to 11/2012
Colorado Fairshare Denver CO
  • Publicized community services to maintain positive public relations with community members.
  • Recruited community members for projects and activities.
  • Planned and hosted on- and off-campus community service activities.
Education
Associate of Arts: Sociology , May 2009
Lake Sumter State College - Clermont, FL
  •  Windows office Certification
  • Associate's Degree
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • 3.6 GPA