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Motivated writer and communication expert with an entrepreneurial mindset, ambitious to effectively use creative writing skills in the field of journalism, marketing, and public relations.
  • Creative Writing
  • Storytelling
  • Editing 
  • Social Media Development
  • SEO
  • Translating 
  • Hard worker
  • Problem solver 
  • Diversified knowledge
  • People's person 
  • Innovative 
  • Excellent content judgement 
04/2017 to 09/2017
Change Manager Oproer Utrecht
  • Implementing new methods for service and productivity in an existing enterprize     
  • Leading and coaching a team of eight
  • Reconstructing the style and layout for the restaurant area
  • Implement a new strategy to increase revenue and profit
  • Reestablishing our social media presence
  • Managing marketing activities; event planning, social media, and promotions
  • Handling internal communications between different departments 
11/2015 to Current
Co-founder and Senior Partner BLI Partners (Trade Consultancy) Amsterdam
  • Sustaining and developing contact with clients and managing expectations
  • Directing logistics and sales
  • Maintaining contact with retailers
  • Strengthening and expanding our network
  • Translating contracts, labels, invoices and other documents (Dutch – English/ English – Dutch) 
03/2015 to 06/2016
Founder Your Tale Told (Creative Writing Enterprise) Amsterdam
  • Wrote and published children's books under my own management
  • Managed sales and distribution
  • Developed a vision with artists and graphic designers for the books
  • Created customized books with personalized content
11/2014 to Current
Copywriter / Translator Lupacompany Amsterdam
  • Translated legal documents and articles
  • Managed SEO for the company's six websites
  • Wrote new articles based on legal, fiscal or financial issues  
  • Edited and managed website content
  • Strengthened social media presence through strategy development and content management
06/2011 to 03/2012
Junior Press Officer Discovery Networks Benelux Amsterdam
  • Increased twitter following from 300 to 10,000
  • Maintained relations with press
  • Promoted new on and off-air content 
  • Coordinated interviews between talent and relevant journalists 
  • Created and distributed press kits
  • Translated content for the Dutch market
  • Communicated and collaborated with peers from various Discovery markets
  • Built strategies and managed the content for our various social media platforms
Education and Training
Bachelor of Arts: English Literature University of Amsterdam Amsterdam The Netherlands
Linguistics University of Amsterdam Amsterdam The Netherlands
Media, Informatie en Communicatie Hogeschool van Amsterdam Amsterdam The Netherlands Propedeuse
Voluntary Work
  • Editor and writer for Writer's Block at the University of Amsterdam
  • Video producer for Klokhuis der Geesteswetenschappen at the University of Amsterdam
  • Assistant professor to Dr. K.A. Johanson at the University of Amsterdam
  • Bilingual Dutch/English
  • Intermediate German
  • Published and sold a book under my own management
  • Mentioned in published work by Dr. K.A. Johanson for my work as a teacher assistant
  • Received publications for several poems in Writer's Block magazine 
  • Created first sales for Dutch entrepreneurs in an international market 
  • Collaborated with owners to secure brewing contract for Oproer Brouwerij in the United States
  • Established a trade relationship between the United States and The Netherlands; specifically between Oregon and Utrecht.
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Maximizing employee potential to drive results and grow 
The finished productHere is an example of an effective career summary:Corporate Real Estate ExecutiveIncreasing Bottom-Line Profitability Through Real Estate StrategiesProfessional ProfileAccomplished executive with a proven ability to develop and implement real estate strategies that support business and financial objectives. Have led key initiatives that reduced operating budget by $32 million and contributed to 550 percent stock increase. Recognized as an expert in applying financial concepts to asset management decisions.Respected leader, able to build highly motivated management teams focused on achieving revenue goals. Keep up-to-date with changes in the industry through continuing professional development (earned an MBA in finance/real estate and master of corporate real estate designation).Areas of ExpertiseHigh-Volume, High-Dollar Negotiations  Strategic/Tactical Planning  Multimillion-Dollar Operating and Capital Budget Administration  Analytical and Financial Skills  Statistical Modeling and ROI Analyses
  • Hiring and retention
  • Training and development
  • Recruiting
  • Employee relations
  • New hire orientation
  • Innovative
March 2016 to Current
Apotex Inc Toronto, Ontario Consultant
  • Develop and implement change management and strategic communications plans to support the people side” of large scale business initiatives, ensuring a successful transition from status quo to future state.
  • Establish and track metrics to ensure successful project execution and sustainability Engage as requested by senior executives as a strategic “thinking partner” on initiatives including the evolution of HR to a global organization, ERP-centric Business Transformation, and Integrated Business Planning.
February 2010 to March 2016
Loblaw Companies Ltd Brampton, Ontario Senior Manager
  • Business Change Management (Pharmacy, Merchandising, Supply Chain) Ensure people and organizational readiness for large scale change initiatives within the business Lead the focused application and timely execution of change methodology and deliverables, including: Business Impact Assessments Stakeholder Engagement and Communication Strategies Change Readiness Assessments and Checkpoint Monitoring Organizational Structure and Design Requirements People and Organizational Risks/Issues Implementation and Mitigation Planning Metrics and Measurement Certified Member of Loblaw's Internal Coaching Community.
January 2009 to January 2010
Genesis Health Education Resource Whitby, Ontario Partner
  • Provide business development, training creation and delivery, and marketing.
  • communications support, focusing on health education and seniors' well being.
January 2004 to January 2008
Kraft Foods Global Northfield, Illinois Associate Director
  • Organizational Development (End to End Programming) Develop and execute a North American capability building strategy Global communications and learning strategy development and execution Support to Business Leads in the development of workshops and process communications Communication resource to SVP, Human Resources Certified Coach and Lead Facilitator, Women in Operations, African Americans in Operations, Rainbow Council.
January 1995 to January 2004
Kraft Canada Inc Don Mills, Ontario Human Resources Manager
  • Cobourg Manufacturing Facility Lead all human resources activities in a large unionized facility: compensation & benefits, labour relations, safety & security, performance management, employee engagement, recruitment, leadership development, and site communications Provide communications support to North American HR organization for key business initiatives, including regional reorganizations and new business introductions Advancement of high performance work systems and teams to maximize employee engagement Facilitation and coaching of the Union & Management Steering Team to drive business improvement initiatives.
January 1994 to January 1995
Domtar Inc Toronto, Ontario Manager
  • Employee Relations & Communications.
  • Deliver HR priorities, including recruiting, pay equity, employment equity,.
  • communications, and other corporate initiatives as required.
January 1989 to January 1994
The Geon Company Independence, Ohio Division Head Manager
  • Manage communications activities related to IPO of The Geon Company including employee launch, development of company's new Vision and Values, and related organizational communications Lead communications activities for corporate offices and plants in United States and Canada, including crisis communications training, marketing communications and plant internal and community communications Partner with Executive Team and OD organization to pilot key initiatives related to leadership development and change management BFGoodrich Canada (Geon Vinyl Division) – Waterloo, Ontario Manager, Communications & Human Resources Lead Employee Relations and PR activities during closure of Canadian Office Manage all aspects of internal, external and marketing communications.
Senior Change Manager (Lead) – WMS, SAP
  • Lead team in the application of a disciplined change management methodology to engage, prepare and support stakeholders preparing for major enterprise systems, including: Definition, development and delivery of training and user support programs Delivery of stakeholder engagement and communications activities Development of metrics to measure implementation effectiveness and improvement opportunities.
Senior Manager
  • Leadership Development – Global Supply Chain Talent Management, Leadership Development and Advancement Planning for Global Supply Chain Participation on global teams including global performance management changes and Front Line Leadership training (Europe) Leadership development, including development planning, 360 feedback, and coaching for performance Coordination and implementation of core learning curriculum Programme design and facilitation for business partners.
Corporate Affairs Manager
  • First point of communications contact in the Canadian organization for internal communications and media relations, corporate giving, special situations and crisis management communications Strategic communications counsel to President and Executives (all functional areas) Public Relations strategy and execution, in collaboration with internal business partners and external agencies Social marketing strategy and execution.
Internal Communications Manager
  • Don Mills Head Office.
  • Development and execution of foundational Canadian internal communications strategy.
  • Communications counsel and coaching to senior leaders across all functional areas.
  • Member of Special Situations Management Team.
Education and Training
Ryerson University
Journalism Bachelor of Applied Arts Journalism
Coach, Durham Region Special Olympics Photography, Theatre, Writing
business development, Business Planning, crisis management, crisis communications, Employee Relations, health education, labour relations, Leadership Development, Leadership training, marketing strategy, marketing communications, marketing communications, Merchandising, Organizational Development, strategy development, user support
Additional Information
  • Other Interests: Coach, Durham Region Special Olympics Photography, Theatre, Writing
This resume is created in 7 minutes.
Professional Summary

Seasoned Program and Release Management professional with over 13 years of experience, in a variety of companies in the information technology industries. Extensive experience in AWS and SCRUM, risk management, change management and deployment. Skillful with cloud monitoring technologies such as App Dynamics, New Relic &  Nagios. Continually exceed expectations by adapting to high pressure environments and promotes healthy relationships with both internal and external team members, including stakeholders, customers and vendors.

  • Application Updates & Operating System
  • SOX Audit & PMO Coordination
  • ITIL Process Implementation
  • Produce Deployment & Implementation Plans
  • Strong Negotiation Skills
  • Conflict Resolution & Problem Solving
  • Control & Risk Reduction
  • Security Improvements & Hardware Upgrades
  • SCRUM Master & AWS
  • Change Management
  • Project & Program Management
  • Deployment tools & Scripts
  • Certified SCRM Master from SCRM Alliance
  • Prince2 (Practitioner ) Project Management Certification from APMG OGC UK
  • ITIL V3 Expert Certified from APMG OGC UK
  • Cleared AWS Certified SysOps Associate Level Exam
Technical Skills & Tools

Windows NT, Windows 9x, and Windows 2000 Operating Systems; Service Now; CA Service Desk; SBM Business Manager; JIRA & Confluence; Slack; Waterfall; Agile; MS Office and Visio

Work History
Release Program Manager 04/2016 to Current
Asurion Nashville, TN
  • Orchestrated and executed large and complex programs (Agile and Waterfall) and releases with respect to planning, managing schedules, dependencies, and pre-and post-support, with flawless execution for Asurion mobile Clients.
  • Coordinate the delivery of software to our production and data center environments at a high delivery rate. (30-80 daily code releases).
  • Support devops team in management of code deployment, configuration and management of on premise and cloud infrastructure (primarily in AWS) including Git and Jenkins installation and configurations.
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
  • Managing release schedules and release notes as well as risk/issue management and change control by creating deployment documents that outline the steps required for each release.
  • Discussing current and upcoming releases by coordinating cross-functional release management meetings and participating in application roll-out implementation meetings, including change review meetings.
  • Developing automated build scrips as well as performing stability, and reliability monitoring of complex systems, including root cause analysis and risk mitigation plans.
  • Help the team in building CI and CI/CD pipelines using  (Ansible, Puppet & Chef) including server reboots and management via tomcat  and cashe clear with Akamai.
  • Revitalized the Release management and stakeholder management processes to reduce the scope creep by 96% and enhanced defect removal efficiency to 96%.
  • Manage Jira ticketing workflow and work daily with multi-disciplinary software development teams on education and process improvement.
  • Defining and implementing a standardized deployment process that delivers patches, minor enhancements, and major releases, while automating wherever possible to optimize efficiency and quality of delivery, including managing external resources to implement automation tool.
  • Facilitating release planning activities across all development teams and ensuring easy and timely deployments of code across QA, Staging and Prod environments  to meet the Sprint Cycle.Lead transition from older to more modern sets of software development tools that increase productivity and efficiency (Git, JIRA, Slack). 
  • Setting and managing consistent deployment schedules while accounting for any dependencies and risks along the way by identifying issues and performing root-cause analysis to ensure they are not repeated.
  • Defining and managing change control processes for development including blackout window and change freeze window based on client requirements, as well as defining release readiness criteria, and ensuring all changes meet criteria and quality standards prior to deployment.
  • Following the SUN model for deployment, validation, and the ITIL for release planning, by implementing key ITIL processes including change,release, incident, and problem management.
  • Participate in CAB meetings with developers to discuss release scope and roadblocks to properly resolve merge conflicts, deployment errors, and meet code coverage criteria, as well as tracking release metrics to drive improvements, and reporting successes and failures to stakeholders.
  • Setting up, monitoring, and maintaining all sandboxes, including creating and synchronizing sandbox metadata and appropriatedata sets
Release Manager & SCRUM Master 01/2015 to 01/2016
Health Plan Services Tampa, FL
  • Managing and supported the IT transformation implementation project for Health insurance clients, budgets, and key performance targets, as well as creating weekly reporting to trackthe status update and progress of Prod releases, and delivering to the senior management to manage issue triage, re-prioritize the plan, and deliver the next milestone.
  • Leading and controlling releases cyclically across complex platforms and systems.
  • Defining and developing Release Management processes and procedures with efficient and repeatable mechanisms for deploying changes throughout the software development lifecycle.
  • Established release trains that incorporate changes from multiple working teams. 
  • Running all day-to-day scrum activities and artifacts, while communicating and collaborating with internal customers to understand upcoming user requirements, ensure user stories are complete, and facilitate business users in intake and UAT activities.
  • Establishing the strategy to take the mature ITIL compliant enterprise IT support organization and transform it to AWS cloud, including three phases of design, implementation, and BAU.
  • Defining, tracking, and driving solutions through the modified agile process to own the agile process and align weekly and monthly releases by improving processes, reporting, and communication with customers.
  • Organizing and aiding project releases planning meeting, daily review meetings, retrospectives, sprint and release planning, and other scrum-related meetings plan the optimal way to prepare for the implementation plan, including grouping the configuration items such as applications and network infrastructure in various orders.
  • Facilitating creativity and improving the efficiency of the development and scrum teams by removing obstacles, while managing related employees and contractor workforce and tracking and communicating metrics to the team to ensure timely delivery.
  • Working with each development, vendors, and operations teams to get their buy-in, and to discover and map the required transformation, as wellas surfacing and assessing all schedule risks and communicating accordingly.
  • Participate with Audit team for SOX audit and ensure all artifacts are mapped as per requirement.
Sr. Change Manager 06/2014 to 02/2015
Expedia Inc Seattle, WA
  • Managed the IT Change Management process for Expedia Group to ensure compliance and ensure the proper facilitation of IT Changes across the organization.
  • Chair/CO-Chair Change Advisory Board (CAB) meetings and provides follow up on outstanding issues.
  • Communicated impacting changes to the lines of business including stakeholders.
  • Performed quality checks within the change tickets. All checks ensures changes meet the minimum acceptance criteria (MAC) for change request.
  • Supported ServiceNow (Helsinki) launch and provided training to FTE and Contractors.
  • Assisted in the resolution of change management issues that required attention or awareness.
  • Enforcement on aged changes and change tasks & escalate as required.
  • Partnered with Change Coordinators, Leads and Management regarding trending and discuss areas of opportunity to decrease re-occurrence and established needed processes.
  • Trend areas of opportunity, make transparency and escalate to decrease re-occurrence of issues or established required processes • Assisted with audit requests.
  • Maintained change management documentation / SharePoint site as required.
  • Provided On call rotational support and proactive support on enforcement of the Change Management Policy to reduce unauthorized changes against the company.
  • Created new CAB process by removing lower environments not related to Production and DR. By removing the lower environments this reduced the CAB meetings by 30 minutes and enabling more discussion on service impacting changes.
  • Created the Expedited Risk Acceptance Form for changes that breach the lead time requirements for Change Request.
  • Form covers the risk if a change were to fail and requires leadership approval.Identifying areas of inefficiency through the post implementation review, and working closely with incident and problem teams to address changes causing incidents, while driving completion and management of PIR.
Manager 06/2010 to 05/2014
Synechron Technologies Inc Nashville, TN
  • Handle the day-to-day management of all aspects and functions of the information technology department and assisting in project design, as well as change and release form workflows, and integration with other internal systems, and scope of work creation for project quotes.
  • Led release management team for Offshore and Onshore and managed releases for global location us, eu & apac.
  • Managed Legacy application releases for crm, Java Based Application, Data Center Migration and monthly/quarterly patching of all the servers as per Microsoft guidelines from start to finish and established an industry-wide record by delivering re-platform.
  • Orchestrated and led over 200 releases with multiple cross-functional teams to support releases of varying size, complexity, and duration.
  • Identified, prioritized, and mitigated release risks, removing stumbling blocks and expediting resolution.
  • Enabled Agile and CICD processes to enhance feature velocity while maintaining quality standards.
  • Established release processes and best practices while directing with DevOps, engineering, and quality assurance teams to support all kinds of development and issue resolutions.
  • Hired and mentored members of release team, building efficient release organization with seven release managers.
  • Improved release quality by over 90% and customer experience encountered zero issues after change implementation. 
  • Leading teams in multiple concurrent initiatives, including network engineering and administration, server engineering and administration, datastorage and protection, cloud operations, messaging systems, voice systems, help desk support, and other services.
  • Supporting the preparation of the security portion of the organization's incident management process and problem management process and sync it with current Change and release management process. Also worked on disaster recovery, and business continuity plans for information systems, while providing timely communication to the company of outages related to business impacts.
Project Lead 07/2007 to 04/2010
HCL Technologies Ltd
  • Assisting with establishing PMO stakeholder management plan and implementation of the communication framework, while acting as a reference point for PMO queries and information, and an advocate for best practices in project management.
  • Participating in the development of projects from PMO that consist of a variety of challenges including blueprint finalized and signed off and timelines across each phase of the project (SAP 4.7 to SAP 6.1 upgrade) is meeting the timelines.
  • Understanding the deliverables of internal and external PMO stakeholders, and contributing to success through cooperative and collegial processes, including the formulation of approved business plans, operating plans, budgets, and capital expenditure requests in line with strategic goals and objectives.
MBA Assam Don Bosco University - India
Bachelor of Science Pune University - Pune, MH, India