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Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Skilled in providing exceptional customer service from prescription drop-off to pick-up. Well versed in regulatory guidelines, and overall Pharmacy operations.
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Highly enthusiastic customer service professional with six years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Medical Assistant, Patient Care Technician, EKG Technician, Pheblotomy Technician
Make high volume outbound calls to credit card customers who are in varying degrees of delinquency
Take high volume inbound calls from credit card customers
Build relationships with customers to evaluate their individual situation to help find the right solution for their account
Achieves/exceeds a monthly sales quota
Train and coach store employees in daily duties related to sales and customer service
Assist store manager with daily duties
Assist in the development of a marketing plan that may include outside events, outbound marketing and inside sales opportunities
Maintains knowledge of new or revised methods and procedures as products and system change.
Collect on delinquent student loans
Control delinquent balances and accounts
Protected the organizations value and avoided legal challenges
Provided word class customer service to patrons in the tax office
Assisted tax professionals with income taxes
Distribution of income tax checks
Performed general office duties
To obtain a Procurement Specialist position that utilizes my previous inventory management experience
High achieving Bilingual Customer Service Representative. Ability to interact courteously and effectively with a diverse population, and troublelshoot issues to ensure customer satisfaction. 10 years experience.
•Provided support to customer queries in two languages.
•Researched claims or policy issues and follow up with clients.
•Made reasonable procedure exceptions to accommodate unusual requests.
•Assisted with oral and written interpretation/translation services.
•Built rapport, listened, clarified and managed conversational flow.
•Managed upset customers, conflicts and challenging situations
•Delivered outstanding service, exceeded expectations and build long-term loyalty.
•Render correct concepts/meanings between source and target languages.
•Document all interpretations in accordance to the facility procedures and policies.
•Greeted visitors in a warm and professional manner.
•Conducted individual and in-group interviews to determine needs.
•Advised families on community resources.
•Evaluated and addressed individual concerns.
•Resolved conflicts efficiently.
•Acted as and advocate for the LEP (Limited English Proficiency) clients.
• Greeted customers and answered telephone and in-person requests for information.
•Maintained an up-to-date department organizational chart.
•Made copies, sent faxes and handled all incoming and outgoing correspondence.
•Organized files, faxed reports and scanned documents.
•Generated lists of properties that were compatible with buyers' needs and financial resources.
•Maintained high referral rates and exceptional feedback from previous clients.
Routinely helped as many as 150 callers a day in a high-volume call center. Consistently earned high marks from management and customers for professionalism and problem resolution. Consistently met performance benchmarks in all areas (speed, accuracy, volume).
"Critical Elements of Customer Service", Towson, Maryland, February, 2014.
"Dual Language, a time for Action", Washington DC, November, 2008
"Mission Critical: Core Competencies for Medical Interpreters on the Front Line", Columbia, Maryland, November 2010.