Client Service Representative resume examples

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Skillful Client Service Representative resume

Tamecia Eason
Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills
  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention

 Organization

 Friendly

Work History
Rural Carrier Associate, 05/2015 to 12/2015
United States Postal Service Aulander, North Carolina
An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
Convergy's Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sales Representative, 06/2012 to 03/2013
Centurylink Tarboro, North Carolina
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
Gates Correctional Center Greenville, North Carolina
 A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
Army National Guard Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.

Education
Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours
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Job-winning Client Service Representative resume

Jamie Sniderhan
Summary
Business sales professional with 12-years' experience as an owner/operator of a successful lawn and landscape business along with a 30-year association with the sport of hockey as a player, coach, and referee. Reputation of establishing exceptional client relationships, results oriented, and handled conflict in a positive productive way. Committed to building credibility with internal and external clients and employees.
Experience
09/2017 to Current
Sales Associate Wholesale Inc. Mount Juliet, TN
  • Average monthly car sales totaling 20-plus vehicles
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Negotiated and closed deals with minimal oversight
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
05/2017 to Current
CLIENT SALES ADVISOR Infiniti Luxury Car Dealership Cool Springs, TN
  • Ranked the highest in customer satisfaction every month.
  • Answered all customers' questions regarding products, prices, and availability. 
  • Emphasized product features based on analysis of customers' needs. 
  • Responded to all customer inquiries in a timely manner.
  • Collaborated with members of other departments to complete sales transactions.


06/2015 to Current
MEN'S LEAGUE COORDINATOR/ YOUTH HOCKEY ADVISOR Ford Ice Center/ Nashville Predators Nashville, TN
11/2014 to 05/2017
FIELD REPRESENTATIVE Keller Williams Realty Murfreesboro, TN
  • Day to day operations & set-up sales
  • Maintain rental properties
  • Prepared homes to be sold and staged
  • Meet with potential customers, prepare them for the process
02/2010 to 11/2014
SALES MANAGER Hockey Plus Nashville, TN
  • Accomplished sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing sales action plans
  • Successfully balanced sales and management roles to benefit the company and clients
02/2007 to 02/2009
YOUTH COUNSELOR Rock of Refuge Nashville, TN
  • Worked with children on becoming better students.
  • Tutored children in all subjects.
  • Succeeded monthly curriculum goals.
  • Increased student completion of program.
01/1993 to 01/2005
Owner/Operator Lawn Plus Lawn and Landscape Toledo, OH
  • Managing all facets of the business relationships and marshaling the company resources necessary to achieve a high degree of customer satisfaction.
  • Responsible for constantly proposing and closing new sales orders in line with company.
Community Service
  • Volunteer, Under the Bridge, 2019
  • Volunteer, Home Street Home, 2016-2019
  • Volunteer, Mount Juliet Help Center 2016-2019
Certifications
  • State of Tennessee Motor Vehicle Commission Salesman
  • Marcom Sales Call Workshop Certified 
Education
Business University of Toledo Toledo, Ohio, USA
College Prep St. John's Jesuit High School Toledo, Ohio, USA
References
References & Educational Background available upon request
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Top Client Service Representative skills

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Experienced Client Service Representative resume

Osama Waseem
Professional Summary

Information technology professional with a background in white glove support, installation and configuration. I'm an IT Specialist with a gift for understanding the needs of both business and home users, versed in troubleshooting and desktop support on Windows and Mac systems.

Skills
  • Active Directory
  • Citrix
  • Office 365 / MS Exchange
  • Windows 7/10 & Mac Support
  • Azure
  • Sharepoint / OneDrive / DropBox
  • Tier 3 & 4 Executive Support
  • Intune/Okta/Mimecast/RSA
Work History
Oct 2018 - Apr 2019 New York, NY
Client Service Executive / Richard Fleischman & Associates Inc.
  • Developed and maintained existing client relationship and developed new client relationships.
  • Ensured services were priced correctly and directed the development of client-customized solutions.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Support, implemented, and managed desktop software patching and installation
  • Optimized office functions and managed client correspondence and communications.
  • Managed office supplies, vendors, organization and upkeep.
May 2017 - Jun 2018 North Bergen, NJ
Lead Desktop Specialist / Bergen Logistics
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Restored data, operating systems, files, documents and drivers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Traveled up to 60 miles to meet customers on location to handle hardware and software issues.
  • Repaired and replaced hardware, including desktops, printers, servers, cameras and DVRs.
Feb 2016 - Sep 2016 Melville, New York
Service Desk Analyst / Allscripts



  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided advanced level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Researched, troubleshot and resolved complex problems independently.
  • Worked closely with team members to meet or exceed all customer service requirements.
Sep 2014 - Dec 2015 New York, New York
Field Engineer / Aerial Wireless Soultions
  • Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
  • Performed Modernization on 3000/6000 series cabinets which included rip & replace of old equipment with all new equipment and installing all configurations, including power.
  • Integrated and commissioned all new cabinets we built as well as troubleshot alarms any system errors from failing scripts to faulty equipment.
  • Worked with all Ericsson equipment nodes from DUL, DUW, CBU, and DUG. All nodes used to support various network infrastructures.
  • Integrated GSM, LTE, AWS, and PCS technologies.
  • Assisted in business operations, product management, and business development.
Education
2016 Newark, NJ
Bachelor of Science in Information Technology New Jersey Institute of Technology
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