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Skillful Continuous Improvement Manager resume

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Summary

Proactive Human Resources Director with the exceptional ability to leverage talent and best practices to drive organizational effectiveness. A trusted business partner with a track record of consulting with executives to influence business decisions. Professional achievements include filling more than 1,000 positions for a brand new hotel and casino, developing a learning and development program for 135 employees across three offices, and building the first human resources department for a New Orleans based start-up.

Skills
  • Recruitment/staffing
  • New hire on-boarding
  • Process improvement
  • Cost reduction strategies
  • New employee training
  • Investigative oversight
  • Succession planning
  • Team guidance
  • Benefits and compensation management
  • Employee relations
  • Talent management
  • Policies and procedures
Work History
Director Of People Operations , 02/2018 to Current
 zlien – New Orleans, LA
  • Implemented training programs for new and existing employees
  • Researched and selected employee benefits plans 
  • Conducted exit interviews to better understand the reasons why employees were separating from the company
  • Developed succession plans and promotion paths for all staff
  • Created and implemented initiatives to improve employee engagement 
  • Developed strategy for recruitment and hiring
  • Handled the on-boarding process for newly hired employees 
  • Ensured the benefits program was administered properly and kept in accordance with the employee insurance program
  • Conducted company-wide town hall meetings to convey updates
  • Monitored and handled all employee claims
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards 
Regional Continuous Improvement Manager , 12/2015 to 02/2018
 Pinnacle Entertainment – New Orleans/Baton Rouge , LA
  • Managed team performance by training, mentoring, disciplining and motivating employees
  • Subject matter expert for continuous improvement methodologies
  • Directs all phases of Lean Six Sigma Sigma projects, from the define phase to the control phase
  • Delivers highly effective kaizen facilitation, sustains the change and maintains the gain and increases visibility to best-demonstrated practices and overall kaizen results
  • Recommends process and systems improvements for various departments
  • Develops and rolls out new policies
  • Works directly with the executive teams, managers, and team members to achieve process improvement initiatives
  • Trains, coaches, and mentors staff to ensure smooth adoption of new programs
  • Educates team members across the business in continuous improvement methodologies and tools found in internationally recognized improvement systems such as Lean Six Sigma
  • Organizes and edits training manuals, multimedia visual aids and other educational materials
  • Delivers a wide variety of courses including topics on management, dealing with conflict, emotional intelligence, and guest service
Talent Manager, 08/2012 to 11/2015
 Pinnacle Entertainment – Baton Rouge, LA
  • Ensured the development of the candidate experience programs including job fairs, community networks, and presentations at local schools and colleges, as well as the walk-in application process, including the creation of an environment that is welcoming and exciting
  • Managed the onboarding process, including new hire paperwork, pre-employment testing and any necessary licensing
  • Conducted new hire orientation, training, and evaluations
  • Managed staff to ensure team members receive adequate guidance, resources, and information to perform responsibilities and achieve established objectives to help them be the best team members they can be
  • Built a comprehensive employee recruiting strategy
  • Developed and facilitated all new-hire orientations
  • Facilitated the criminal background check process for new hires
  • Managed the employee offer process 
  • Offered fair and equitable compensation by comparing current salaries with market pay
  • Conducted job analysis and job evaluations, resulting in quality job specifications
  • Conducted orientation sessions and organized on-the-job training for new hires
Team Member Services Manager, 03/2012 to 09/2012
 Pinnacle Entertainment – Baton Rouge, LA
  • Responsible for all recruitment, training, and development of the Ladies and Gents program including coordinating with beverage managers on a consistent basis to ensure staffing is properly rotated, updated, and executed
  • Executed department objectives, standards, and guidelines to achieve effective supervision of the program to meet established company goals
  • Mentored, directed, and evaluated all Ladies and Gents to ensure program standards were met on a sustained basis
  • Coordinated with marketing department to determine talent needs for special events, player development parties, promotions, advertising, and talent appearances
Education
Bachelor of Science: Communication Studies, 2008
 Louisiana State University - Baton Rouge, Louisiana
Honors
  •  Pinnacle Entertainment Company Team Member of the Year 2013 
  •  L'Auberge Baton Rouge Team Member of the Year 2013 
  •  L'Auberge Baton Rouge Community Service Award 2013 
Certifications
  • Lean Six Sigma Black Belt 
  • Lean Six Sigma Green Belt 
  • Lean Six Sigma Master Lean Belt 

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Job-winning Continuous Improvement Manager resume

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Summary

NTI#: 706

Goal-oriented continuous improvement specialist adept at working with others or alone to accomplish demanding objectives. Self-directed professional able to lead and direct work of others, plan projects and accomplish milestones independently. Offering 13 years of mining experience and seeking growth-oriented position in fast-paced environment.

Skills
  • Six Sigma Black Belt
  • Program Management
  • LEAN Implementation
  • Project Planning
  • Contract Management
  • Data Analysis & Interpretation
  • KPI Development
  • Production Line Management
  • Root Cause Analysis
  • Cause & Effect Analysis
  • Manufacturing Management
  • Failure Mode Effects Analysis
  • Safety protocols and procedures
  • Spreadsheet development
Accomplishments
  • Process Improvement - Created new Lean Management system at Baffinland Iron Mine, identifying KPI's for each management group. This drove standardization, championed ownership, gained visibility, and connected the mine as a team.
  • Production Analysis - Performed a production analysis at Baffinland Iron Mine to make recommendations for future company growth.
Experience
Reliability Engineer / Baffinland Iron Mines Corporation - Mary River, NU 06/2019 - Current
  • Created and rolled out site wide lean management system. This addressed KPI's from the shop floor level to departmental KPI's for the entire business.
  • Devised safe, cost-effective and reliable designs for reliability/continuous improvement projects.
  • Successfully led key projects which resulted in increased in tons to port during shipping season.
  • Assisted Crusher Maintenance with running the crusher reports and completing standard tasks to prevent departmental backlog.
  • Worked with engineers to troubleshot and resolve testing failures.
Supervisor, Wastewater Collection / City of Lloydminster - Lloydminster, AB 08/2019 - 08/2019
  • Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
  • Collaborated with engineers and customers to discuss existing and potential engineering projects and products.
  • Assisted external customers, including residents, contractors in understanding standard policies and guidelines.
  • Created and initiated policies and policy changes for the City of Lloydminster.
  • Created RFP for water & wastewater maintenance contract.
  • Created and executed contract for the City of Lloydminster's water & wastewater maintenance program.
Project Manager / Oliver Landing Development Corp. - Oliver, BC 09/2017 - 07/2018
  • Coordinated construction planning, material resources, and staff scheduling to ensure timely completion for the entire project.
  • Enhanced customer satisfaction ratings by resolving issues effectively.
  • Tracked subcontractor progress during operations, negotiated pricing and chaired kick off and project meetings.
  • Chaired weekly progress meeting and provided for follow-up coordination.
  • Coordinated construction planning, material resources, and staff scheduling to ensure timely completion for the project.
  • Generated reports each week to update project stakeholders.
  • Drove the construction project schedule by ensuring coordination of the work of subcontractors.
  • Complied with operational standards and WCB regulations.
Sawmill Supervisor / Weyerhaeuser - Princeton, BC 09/2016 - 01/2018
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Revamped positions and workflow based on individual abilities and production targets.
  • Planned and delegated work efficiently to meet daily, weekly, project or production goals.
  • Set clear priorities and production quality standards.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Maintained work environments safe and efficient at all times.
  • Increased productivity by 7% and reduced material waste 5% by consistently seeking efficiencies.
Continuous Improvement Manager / Karoleena Homes Inc - Okanagan Falls, BC 02/2016 - 04/2016
  • Established LEAN communication systems throughout the company - setting up validated Key Performance Indicators (KPI's) for each department to ensure clear communication and goals at all levels.
  • Established measured expectations for all staff at Karoleena Homes.
  • Developed and implemented Occupational Health Program for employees.
  • Managed documentation of and training on production procedures and work instructions.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Drove daily production activities with effective communication and leadership.
  • Completed and maintained accurate and organized records, documents and reports.
Continuous Improvement Coordinator / Tolko Industries Inc - Meadow Lake, SK 02/2014 - 02/2016
  • Investigated efficiency levels related to all operational elements of the mill and implement systems to optimize production.
  • Developed formal processes to introduce and sustain Continuous Improvement practices, training staff and hourly employees in LEAN tools, leading project teams to achieve specific and targeted safety, production and reliability goals.
  • Established LEAN communication systems throughout the company - setting up validated key performance indicators (KPI's) for each department to ensure clear communication and goals at all levels.
  • Maintained and communicated daily production and uptime reports for all departments.
  • Recommended and executed quality improvements for production and product quality.
  • Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
Project Coordinator / Government of the Northwest Territories - Yellowknife, NT 01/2013 - 01/2014
  • Coordination for territorial implementation of an Electronic Medical Record.
  • All work was guided by a framework of standards, procedures and guidelines established and/or adopted by the Division, as well as methodologies and standards endorsed by the GNWT Chief Information Officer, established Federal, Provincial, Territorial legislation agreements; federal and regional initiatives; financial restraints; system capabilities; as well as industry best practices.
Business Improvement Specialist / Diavik Diamond Mines Inc - Yellowknife, NT 09/2010 - 09/2012
  • Exercised and taught LEAN Six Sigma tools through all departments at Diavik Diamond Mine.
  • Trained over 1000 employees in the 5S methodology as well as initiated, developed and maintained a site wide 5S auditing system.
  • Lead on several DMAIC (Define Measure Analyze Improve Control) projects (i.e.: data collection and analysis, review and recommendations, project development, feasibility studies, project implementation).
Environmental Technician / Diavik Diamond Mines Inc - Yellowknife, NT 01/2010 - 10/2010
  • Responsible for water monitoring for both the surface and underground mine sites as well as ensuring site wide environmental compliance.
  • Participation in research projects including analysis, evaluations, quantitative and qualitative testing, record keeping and maintenance of data sheets.
Business Improvement Specialist / BHP Billiton Inc - Yellowknife, NT 08/2008 - 08/2009
  • Training employees in 5S and implementing 5S systems at the Ekati Diamond Mine Site.
  • Training Six Sigma Green Belts in the DMAIC process.
  • Lead on several DMAIC projects (i.e.: data collection and analysis, review and recommendations, project development, feasibility studies, and project implementation).
Geological Technician / BHP Billiton Inc - Yellowknife, NT 08/2004 - 08/2008
  • Managed the day to day operations of the Core Logging Facility at Ekati Diamond Mine.
  • Managed documentation of and training on production procedures and work instructions.
  • Verified that all process control parameters were being documented and followed at all times.
Education and Training
Edinburgh Business School - - Edinburgh, Scotland 2020 MBA

On schedule to complete the end of 2020.
CS International - - Yellowknife, NT, Canada 2009 Certification: Six Sigma Black Belt
Supervisor Level 1 Certificate - NWT/NU 08/2020

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Experienced Continuous Improvement Manager resume

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Summary
Lean and Six Sigma Leader with over 8 years' experience in implementing Lean Six Sigma systems across numerous Industries and Processes. Highly motivated and passionate individual who thrives on meeting ambitious targets, change management and People Development 
Highlights
  • Lean Six Sigma Blackbelt
  • Toyota Trained in Lean Systems Implementation
  • Six Sigma Implementation
  • Production / Operations Management 
  • Change Management
  • People Development
  • Training system Implementation
  • Commercial Focus
Experience
Global Lean & OEE Lead Dec 2015 to Current
 LEO Pharma - Dublin
  • Responsible for Creating and Implementing a LEAN Production system across 3 sites in Ireland, France and Denmark
  • Delivered significant process improvements across the Global business including increased OEE, increased Capacity and Lead Time reduction
  • Delivered an OEE increase of 17.2% In Ireland, 13% in Denmark and 9% in France, delivering over €1m to the business
  • Created and Implemented a LEAN maturity tool which resulted in standardised processes across the global business
  • Responsible for creating and reporting on KPI's from Corporate Level to Site Level
  • Coached and Mentored Blackbelts and Green belts through complex projects in areas such as manufacturing and logistics
  • Utilised the Toyota Kata coaching approach to develop team members and maximise results
  • Relied upon as a Global expert in OEE and efficiency improvement programmes 
  • Conducted VSM and Process Mapping exercises to re-design quality processes resulting in Lead Time reduction from 40 days to 9 days
Continuous Improvement Executive / LEAN Change Agent Apr 2013 to Dec 2015
 LEO Pharma - Dublin
  • Delivered an OEE increase of greater than 30% on 3 Strategic packing lines through the use of LEAN Six Sigma Methodology, which delivered over €500k of saving to the Dublin Site
  • Worked alongside Mckinsey consultants for 8 months to design an optimum production system for the Dublin site
  • Ran Value Stream Mapping Exercises which lead to improvements in both the Quality Complaints processes and product release processes
  • Lead quality improvements projects using SPC which resulted in a reduction in defects and a cost savings of over €200k
  • Coached and mentored material suppliers in LEAN Six Sigma tools in order to improve quality levels, travelling to Germany once a month to support progress
  • Ran a full SMED programme across 9 packaging lines, improving changeover times by greater than 25%
  • Managed TPM workshops across multiple lines engaging operators, technicians and management which lead to improved relationships and flexibility on the lines
  • Worked closely with planning to optimise production scheduling, achieving significant gains in reduced planned downtime
  • Worked with API management to optimise processes and improve flow in the value stream
  • Re-designed the purgation procedures for GMP and efficiency improvements, involving change control and numerous procedural updates. Worked closely with QA and QC to implement change
  • Project Managed material flow optimization projects, creating KANBAN systems in logistics and manufacturing
  • Performed numerous problem solving activities with operators, technicians and management level
  • Chaired a weekly cross-functional meeting aimed at solving the sites largest cross-departmental problems, achieving excellent results 
Operations & CI Executive Apr 2012 to Apr 2013
 LEO Pharma - Dublin
  • Responsible for the performance management of 30 direct reports as Operations executive
  • Effectively drove a culture of continuous improvement and standardization on the shift
  • Promoted team problem solving with a focus on Performance, Safety, Quality and Training
  • Successfully used fishbone problem solving and the 5-why method to solve quality issues with the teams
  • Monitored  and managed overtime in order to help meet business goals
  • Created and executed weekly maintenance schedules, working with planning to ensure minimal disruption to manufacturing
  • Responsible for conflict resolution in a highly unionized environment 
LEAN Co-ordinator Jul 2011 to Apr 2012
 Kerry Foods, - Coleraine, Co Derry
  • Delivered over €1.8m in improvement projects and waste reduction projects using 8-Step Problem Solving
  • Relied upon as the Lean Expert on Site and relied upon to coach senior management and production floor staff in the Principles of Lean Manufacturing
  • Relied upon as an expert in Toyota's 8-Step Problem Solving method and member of the site leadership team
  • Expert in Toyota's Jishuken Process (Management Led Continuous Improvement Projects which deliver on the businesses coreopportunities or solve the businesses largest issues through problem solving)
  • Implemented Visual Management Systems such as Kanban, 5S and Live Performance Tracking boards (As per Toyota Lean System)
  • Promoted a Lean Culture, utilising coaching skills absorbed during training with Toyota
  • Delivered a standardisation and audit system which helped improve onsite quality standards and helped meet the moststringent food quality standards (American Institute of Bakers / McDonalds).
  • Led quality improvement projects which minimised waste and improved customer satisfaction, these standards helped deliver an extra 2,000Tnn of business to the site in 2011.
Continuous Improvement Manager Jul 2011 to Apr 2012
 Kerry Foods - Omagh, Co Tyrone
  • Delivered over €700k to the business through improvement projects and waste reduction projects using the Toyota PDCA 8-Step Problem solving method. Responsible for Projects from concept to execution, this included team selection and team development 
  • Implemented Standardisation of multiple processes from Manufacturing to support functions
  • Created Standardisation Workshop Teams and coached team members in the writing of SOP's for all activities (In Line with the Toyota Method). Fully trained in ‘Train the Trainer' and TWI methodologies
  • Implemented OEE Toolkit (Efficiency Tracking Software System) on the product packing lines 
  • A key member of the Management team who successfully implemented a restructuring of the production department – also involved in the assessment and selection of Team Leaders & Group Leaders within the new structure
  • Coached and assisted support functions in process improvements and problem solving activities 
  • Delivered a 25% reduction in changeover time on the largest packing line using SMED (Lean Changeover Tool). 
Production Manager / Group Leader Dec 2009 to Jul 2011
 Kerry Foods, Omagh, Co. Tyrone
  • Responsible for over 30 People on day shift from Multiple Functions and relied upon for key decision making in a aseptic environment
  • Responsible for the day to day and the strategic direction of the site Manufacturing Team
  • Relied upon as a member of the Site Leadership Team (SLT) and involved in mapping the strategic direction of the business
  • Delivered and exceeded Operational KPI's and drove GMP standards to new levels.
  • Responsible for managing site budgets, reviewing on a regular basis
  • Improved OEE from an Average of 65% to an Average of 71% in a 6 month period, along with many other process improvements
National Sales Account Manager Sep 2008 to Jul 2009
 Kerry Foods
  • Responsible for sales accounts with a combined value of over €1m per annum
  • Daily interaction with customers requiring exceptional negotiation and influencing skills
  • Utilised excellent presentation skills when presenting to customers and to internal senior business leaders
Education
Specialist Diploma, Six Sigma Quality Systems 2015 University Of Limerick First Class Honors achieved. Learned quality management tools such as Statistical Process Control, Process Capability, Design of Experiment and Quality Function Deployment  
Lean Systems Implementation 2011 University of Kentucky (Toyota) Gained first hand experience in Toyota Lean Systems and the ‘Toyota Way.' Educated by senior Toyota individuals in Lean System Implementation: Lean Tools and Cultural implementation. Gained direct experience in the implementation and sustainment of critical Lean tools such as Just In Time, Kanban and process validation as well as educated in Toyota HR processes and People Management.
Diploma, Management 2010 Irish Management Institute (IMI) Management Final Project: ''SAP Business Readiness at site Level'' - Presented to Kerry Group CEO & Members of the Kerry Group Senior Management Team. Focused on the key elements of change, people management and SAP Implementation.
Masters Degree , Business Studies 2008 Waterford Institute of Technology Thesis: "Linking Resources and Capabilities in pursuit of a Resource Based Strategy'' - Kerry Group used as Case Company. Worked in conjunction with a number of members of the R&D function within Kerry Ingredients, gained an in depth understanding of resource utilisation and knowledge transfer within the R&D function.
Bachelor of Science, Food Business 2007 University College Cork
Achieved a high 2.1 (69% Avg)
Subjects included : Chemistry, Microbiology, Management Accounting, Supply Chain Management, Marketing, Process Engineering, German.  
Skills
Communication: Ability to communicate effectively across a wide variety of functions.  Ability to advocate points and feelings effectively to both management and staff.  Possess valuable negotiation and influencing skills.  Possess a passion for presentations and can use presentation skills as a successful tool of advocacy  
 
Project Management: Effective at managing time and prioritising tasks to achieve deadlines, ability to run a number of projects simultaneously. Ability to organise activities across a number of departments/teams. Utilise Critical Paths in order to ensure project delivery
 
Interpersonal/Team working: Passionate about working with and developing people. Enjoy working both in a team environment and on individual projects. Ability to work across multiple functions and promote alignment of goals and targets  
 
Problem Solving: Strong analytical and decision making skills enhanced through the use of Lean/ Six Sigma problem solving methods. Passionate about process optimisation and standardisation. Ability to promote a Lean Culture at all business levels and coach and develop people through a change process  
 
IT Skills: Highly Proficient in Minitab, MS Excel, Word and PowerPoint. Possess a good working knowledge of MS Visio. Good knowledge of SAP & ERP Implementation (Change Management Aspects). 
Achievements & Interests
  • Holder of a Sports Scholarship with UCC in 2004,2005 and 2006 as a result of achievements in Tennis
  • Winner of a UCC Sports Star Award in 2005, becoming the only tennis player to do so in the history of the college
  • Represented the Irish Tennis Team on numerous occasions
  • Currently train 4 times a week in fitness, Soccer & Golf. 2016 league and cup champion with Harding FC in Ringsend
  • Keen interest in current Business affairs and Lean manufacturing and subscribe to multiple online blogs and forums

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