CRM Manager resume examples

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Skillful CRM Manager resume

Jeffrey McDonley
Skills
  • Highly detail-oriented
  • Superior time management
  • Exceptionally organized
  • Self-motivated
  • Store presentation
  • Training and mentor
  • Strong customer relations
  • Negotiation skills
  • Needs assessments
  • Sales analysis
  • Sales forecasting
  • Researched sales leads
Professional Summary

Performance driven Sales/Finance Manager gifted with a strong work ethic and great leadership skills.

Work History
Finance Manager, 07/2018 to 09/2019
Bob Caldwell Chrysler Jeep Dodge Ram Columbus, Ohio
Sales Manager/Finance Manager, 09/2017 to 06/2018
Bobby Layman Chevrolet Columbus, OH

Working with and training sales consultants. Goal planning. Bringing new programs and guidelines into effect for a smoother and more efficient operating procedure. Structuring deals for sales associates. Presenting and closing of car deals. Following up with customers to check on satisfaction or recapturing missed opportunities. Working with the banking institutions to get customer approvals or better rate tiers. Pulling of the OFAC reports, pulling credit, and submitting deals.

Finance Manager, 03/2017 to 08/2017
John Hinderer Honda Heath, Ohio, United States

Checking and correcting sales staff missing documents from any deal. Contacting and scheduling corrections to be made in regards of programming to bank contracts or internal paperwork. Training sales staff on the process of presenting to selling a vehicle. Submitting deals to the banks for purchase. Selling products and maximizing every car deal.

Finance Manager, 07/2016 to 03/2017
Dennis Hyundai of Dublin Columbus, Oh

Receipting cash and credit payments for in store purchases. Worked with the banks on funding or approval issues. Packaged and sent out all deals to the lenders. Opened and closed the business. Addressed customer questions and concerns regarding products, prices and availability. Selling add-on services and products to existing customers, generating revenue. Provided training to new team members. Maintained friendly and professional customer interactions.

Finance Manager, 07/2013 to 07/2016
Lindsay Honda Columbus, OH

Open and closed the store. Receipting cash and credit payments. Addressed customer questions and concerns regarding products, prices and availability. Selling of add-on services to existing customers. Work as team member and leader to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Sales Consultant, 04/2011 to 06/2013
Performance Chrysler Jeep Dodge Ram Columbus, OH
Education
High School Diploma: 1993
Marysville High School - Marysville, OH
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Job-winning CRM Manager resume

Cynthia Driver
Summary
My objective is obtain a career in a friendly work environment that is centered on meeting and exceeding customer expectations within company policy.
Skills
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Strong organizational skills
  • Adaptive team player
  • Food and beverage handling expert
Experience
Picking
Memphis, TN
IQor/ Sep 2018 to Jan 2019
  • Processed customs duties and fees quickly to release international shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Started up and shut down processing equipment.
Shift Manager
Memphis, TN
Kountry Cookin Soul Food Restaurant/ Aug 2012 to Sep 2018
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Assistant Manager
Memphis, TN
City Market/ Feb 2014 to Jun 2016
  • Calculate future needs in kitchenware and equipment and place orders, as needed
  • Coordinate communication between front of the house and back of the house staff
  • Prepare shift schedules
  • Process payroll for all restaurant staff
  • Supervise kitchen and wait staff and provide assistance, as needed
  • Keep detailed records of daily, weekly and monthly costs and revenues
  • Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms) .
  • Monitor compliance with safety and hygiene regulations
Education and Training
High School Diploma 2002
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Top CRM Manager skills

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Experienced CRM Manager resume

Mary Smith-McMahan
Professional Summary

High-energy, organized Manager.  Highly effective in project, vendor and personnel management. Detail-oriented and organized Transportation Logistics Coordinator offering comprehensive background in transportation management, including 20+ years in the industry.

Skills
  • Event Logistics management
  • Multi-operations management
  • Personnel management
  • Project management
  • Quick Learner
  • B2B sales
  • Affiliate Sales
  • Respected by peers
  • Honest and hardworking
  • Networking
  • Problem solving
  • Deadline-driven
  • Team player
Work History
Affiliate Sales Manager /Trade Show Coordinator , 05/2018 to Current
ICARS/Limos.comSan Francisco, CA
  • Managed event logistics and operations, including support staff, and vendor services for all Trade Shows. 
  • Coordinated schedules and timelines for all events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Liaised with marketing and PR colleagues to promote special events and trade shows. 
  • Accurately calculated and processed expenses during and after events.
  • Worked with the operations team to resolve affiliate problems, improve operations and provide exceptional customer service.
  • Improved sales processes to streamline operator acquisition and onboarding strategies.
  • Identified opportunities for growth within  and collaborated with sales teams to reach sales goal.
  • Initiated new sales and marketing plans for product roll-outs. 
  • Monitored operator markets to map marketing initiatives and maximized customer outreach.
  • Drove operator sales conversion rates up 44% within 12 months. 
Operations Manager, 08/2017 to 05/2018
White Knight CoachesColumbia, MO
  • Worked directly with software Vendors to implement new GPS and ELD software as per the USDOT mandate.
  • Developed new process to train chauffeurs and office personal on new GPS and ELD software.
  • Prepared RFP \'s for potential new line shuttles and varies other contracts.
  • Visited clients on-site to show appreciation of existing clients and to obtain new clients.
  • Prepare Charter quotes and maintain existing relationships for the St. Louis Region.
Affiliate Manager, 06/2017 to 12/2017
Ecko LimoSan Jose, CA
  • Worked directly with existing Affiliates to maintain relationships.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Responded to telephone requests for information.
  • Developed new business by networking with valuable Affiliates.
General Manager, 02/2016 to 04/2017
GEM Transportation LLCHazelwood, Missouri
  • Supervised the work of 63 transportation personnel.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Reduced operating budget by 20% and data entry errors by 50% by implementing new policies and procedures.
  • Established long-term customer relationships through prompt and courteous service.
  • Oversaw hiring and training of 3-5 new employees each quarter.
  • Collaborated with third-party vendors to implement a new driver schedulingsystem, and advanced text communication software.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Operations Manager, 03/2015 to 12/2015
White Knight of St. Louis, LLCSaint Peters, Missouri
  • Directed all phases of opening a new branch, from seeking property to licensing and hiring.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Translated business needs and priorities into actionable logistics strategies.
Affiliation Manager, 10/2002 to 03/2015
JED TransportationHazelwood, Missouri
  • Increased sales volume by adding numerous accounts in the St. Louis Region.
  • Implemented a worldwide network of affiliates to better serve the customer base.
  • Created sales contacts with on- and off-premise accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Established long-term customer relationships through prompt and courteous service.
  • Supported the dispatch team as needed to provide 100% on time and accuracy rate.
  • Supervised and and audited DOT logs to insure the compliance rate was 100%.
  • Created daily and weekly cash reports for accounting management.
  • Researched and resolved accounts payable discrepancies.
  • Oversaw the day-to-day processing of payroll for 50 employees, including review of timesheets and logs.
Education
High School Diploma: 1990
Parkway North High School
Additional Information
Attended Multiple Educational Seminars to advance my management and sales skills. Such programs led by The LMC Group, The Workforce Development Group, and Dave Sherman, The Networking Guy, just to name a few.
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