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Career Overview
I'm am young very outgoing person who is looking for the oppertunity for growth within a company. I've had two years management experience in restaurants, I have six months experience in customer service at Justice, and currently work as a CSR at Check Into Cash. I love working with people and enjoy a challenge. I'm a very fast learner and always adapt to what is needed of me. 
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Opening/closing procedures
Accomplishments
I was part of the team that helped open Mission BBQ #24. 2016
 
Reached my $24,000 monthly fee goal at Check Into Cash in February. 2017
Work Experience
05/2014 to 12/2014
CSR Justice Owensboro, KY I was a CSR for Justice while I attended school at Kentucky Wesleyan. I closed 5 nights a weeks and help every weekend. I loved this job but unfortunately I had to move. I prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 
12/2015 to 01/2016
Kitchen Manager Chipotle Evansville, IN Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
01/2016 to 12/2016
DRL & Expo Misson BBQ Evansville, IN Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
12/2016 to Current
CSR Check Into Cash Evansville, IN Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Assisted customers with store and product complaints. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Managed cash stock and inventory balances accurately. Regularly sought opportunities to up sell and add on additional merchandise.
Educational Background
2013
High School Diploma: Core 40 Castle High SChool Newburgh, IN
2014
Business Western Kentucky Univerity Bowling Green, KY I studied business for a year and then dropped out for the current time. I did not graduate. 
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Professional Summary
I am the first one to say "this needs to happen to benefit the company." I am an outspoken, timely, hard worker, who loves to sell! I love to lead and I know that a leader has to be the biggest team player, my employees are always my pride!
Work History
Store Manager, 03/2012 to Current
EBS Enterprises El Paso, Texas
Working diligently in a sometimes fast pace environment. Dealing with large amounts of money. Hiring/laying off/reprimanding employees. Inventory to include but not limited to; checking in stock, inventory counts on product and money, expiration checks on certain products; merchandizing product. Training newly hired employees; breaking down products to the basis of what they are made of; training on computer and daily procedures, rules and regulation's. Keeping track of store numbers, goals and sales in comparison to the previous year. Cleaning, maintaining the overall appearance of the store. Ensuring customer satisfaction for every person who walks through the door!
Sales Support CSR, 11/2012 to 05/2013
Alorica, Inc. El Paso, Texas
Answering calls, assuring customer satisfaction with DirecTv. Deescalation of irate customers who felt that in some way or another they had been lied to by the company assuring that they will be taken care of in order to keep their business. Typing at fast pace. Searching for problem and finding solutions to maintain a happy customer!
Education
Certification: Medical Assistant, 2012
Western Technical College - El Paso, Texas

Certification of Medical Assistant

Certification of Medical Billing and Coding

Phlebotomy Certification​​

Skills

Dual language English/Spanish, computer/register knowledge, sales. Working in fast pace environments, teaching/training.

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Professional Summary
  Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strategic sales knowledge
  • Credit card processing
  • Quality assurance & inspection
  • Troubleshooting
  • Deadline-driven
  • Material handling
  • Hard working and self-motivated
Work History
11/2008 to Current
Stocker Walmart D.C 6019 7500 E Cross Roads Blvd.
  • Used item numbers to properly stock warehouse.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Responsible for achieving production requirements.
  • Order Filled for various Wal-Mart stores and DOTCOM orders.
  • Built displays for special events and shipped end caps to each store.
01/2008 to 07/2008
CSR Lowe's Home Improvement Palestine, Texas, United States
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Completed Prerecquisites : Trinity Valley Community College - Palestine Texas
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Summary
I am a Store Manager-level manager with 3 years of managerial experience. I have strong strategic-planning and people-management skills.  
I am high-energy and successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Skills
  • Order processing
  • Time management
  • Spreadsheet management
  • Meticulous attention to detail
  • Self-directed
  • Computer-savvy
  • Strong problem solver
  • Customer service-oriented
Experience
Manager Jun 2015 to Current
Godfathers Pizza Taylorsville, UT Scheduled and directed staff to maximize productivity. Efficiently resolved problems or concerns to top satisfaction. Appropriate action to ensure food quality and service standards. Proper restaurant supervision and staff training. Compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits. Sales forecasts and schedules. Communication and strong interpersonal skills. Staff guidance and disciplinary action when necessary.
Owner/Cleaner Jul 2017 to Current
Fresh Start Cleaning Company Salt Lake City, UT Polished furniture and metal fixtures. Dusted and mopped all hard surfaces. Dusted furniture, walls, machines and equipment. Notified building managers about needed repairs and replacement equipment. Traveled to and from work sites in a timely manner. Cleaned and maintained bathrooms and showers and swept and mopped floors.
Line Selector Nov 2008 to Mar 2009
Core-Mark International Salt Lake City, UT Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Followed proper selection procedures as established by the company.
Cashier/ Food Worker Apr 2009 to Feb 2010
Five Guys Burgers and Fries West Valley, UT Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
CSR Nov 2006 to Nov 2008
Godfathers Pizza Taylorsville, UT Assessed customer needs and responded to questions. Cleaned and straightened work area. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times.
Education and Training
Business Technology DATC Salt Lake City, UT, USA I was in the process of learning how to proficiently use all aspects of the Microsoft Office software.
High School Diploma, General 2008 Horizonte Education and Training Center Salt Lake City, UT, USA I completed all required classes and graduated half a year early with a 3.8 GPA
Activities and Honors
Every 3 years I take and successfully pass my Serv-Safe certification to manage a restaurant profeesionally and diligently.