CSR resume examples

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Skillful CSR resume

Maddison Ponder
Career Overview
I'm am young very outgoing person who is looking for the oppertunity for growth within a company. I've had two years management experience in restaurants, I have six months experience in customer service at Justice, and currently work as a CSR at Check Into Cash. I love working with people and enjoy a challenge. I'm a very fast learner and always adapt to what is needed of me. 
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Opening/closing procedures
Accomplishments
I was part of the team that helped open Mission BBQ #24. 2016
 
Reached my $24,000 monthly fee goal at Check Into Cash in February. 2017
Work Experience
05/2014 to 12/2014
CSR Justice Owensboro, KY I was a CSR for Justice while I attended school at Kentucky Wesleyan. I closed 5 nights a weeks and help every weekend. I loved this job but unfortunately I had to move. I prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 
12/2015 to 01/2016
Kitchen Manager Chipotle Evansville, IN Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
01/2016 to 12/2016
DRL & Expo Misson BBQ Evansville, IN Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
12/2016 to Current
CSR Check Into Cash Evansville, IN Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Assisted customers with store and product complaints. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Managed cash stock and inventory balances accurately. Regularly sought opportunities to up sell and add on additional merchandise.
Educational Background
2013
High School Diploma: Core 40 Castle High SChool Newburgh, IN
2014
Business Western Kentucky Univerity Bowling Green, KY I studied business for a year and then dropped out for the current time. I did not graduate. 
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Job-winning CSR resume

Joanna Rodriguez
Professional Summary
I am the first one to say "this needs to happen to benefit the company." I am an outspoken, timely, hard worker, who loves to sell! I love to lead and I know that a leader has to be the biggest team player, my employees are always my pride!
Work History
Store Manager, 03/2012 to Current
EBS Enterprises El Paso, Texas
Working diligently in a sometimes fast pace environment. Dealing with large amounts of money. Hiring/laying off/reprimanding employees. Inventory to include but not limited to; checking in stock, inventory counts on product and money, expiration checks on certain products; merchandizing product. Training newly hired employees; breaking down products to the basis of what they are made of; training on computer and daily procedures, rules and regulation's. Keeping track of store numbers, goals and sales in comparison to the previous year. Cleaning, maintaining the overall appearance of the store. Ensuring customer satisfaction for every person who walks through the door!
Sales Support CSR, 11/2012 to 05/2013
Alorica, Inc. El Paso, Texas
Answering calls, assuring customer satisfaction with DirecTv. Deescalation of irate customers who felt that in some way or another they had been lied to by the company assuring that they will be taken care of in order to keep their business. Typing at fast pace. Searching for problem and finding solutions to maintain a happy customer!
Education
Certification: Medical Assistant, 2012
Western Technical College - El Paso, Texas

Certification of Medical Assistant

Certification of Medical Billing and Coding

Phlebotomy Certification​​

Skills

Dual language English/Spanish, computer/register knowledge, sales. Working in fast pace environments, teaching/training.

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Top CSR skills

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Experienced CSR resume

Olivia Estrada
Professional Summary
  Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strategic sales knowledge
  • Credit card processing
  • Quality assurance & inspection
  • Troubleshooting
  • Deadline-driven
  • Material handling
  • Hard working and self-motivated
Work History
11/2008 to Current
Stocker Walmart D.C 6019 7500 E Cross Roads Blvd.
  • Used item numbers to properly stock warehouse.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Responsible for achieving production requirements.
  • Order Filled for various Wal-Mart stores and DOTCOM orders.
  • Built displays for special events and shipped end caps to each store.
01/2008 to 07/2008
CSR Lowe's Home Improvement Palestine, Texas, United States
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Completed Prerecquisites : Trinity Valley Community College - Palestine Texas
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