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Professional Summary
Started off learning and progressed into a hard worker was going to start training to be a manger but due to current move was set back to restart from the beginning. 
Work History
Customer advocate 08/2016 to Current
Speedy Cash Mesa, Arizona
  • Cash handling
  • Daily transactions
  • Customer service 
  • Paperwork 
Night Audit 11/2015 to 08/2016
Ramada Hotel Mesa, Arizona
  • Cash handling
  • Customer service 
  • Nightly paperwork
  • Account for vault 
  • Set appointments
  • Marketing 
Education
Primavera High School - Chandler, Arizona (AZ) Graduated with a 3.0
Skills
  • Interact with others graciously
  • Great at remembering everything taught to me.
  • Always on time

  • Fast learner 
  • Over achiever 
  • Confident and encouraging to others.
This resume is created in 7 minutes.
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with patients and providers to provide excellent customer service with assisting with account information. Qualified with 10+ years in fast-paced customer service and call center environments. Reliable and driven, with strong time management and prioritization abilities. 
Skills
  • Creative problem solver
  • Exceptional Communication skills
  •  MS windows proficient
  • Quick learner 
  • Medical terminology knowledge
  • Local/state health laws knowledge
  • Proficiency in Multi-phone line
Experience
Customer Advocate 01/2017 to 03/2018 CareCentrix Tampa, FL Taking supervisor calls assisting patient's and/or provider's with multiple inquiries. Providing account information. Assisting with claims and authorization processing. Filing complaints if necessary. Following up with patient's making sure that they receive service and/or equipment as requested.   
Staffing Coordinator 01/2015 to 01/2017 CareCentrix Tampa, FL Contacting contracted healthcare and medical equipment providers to see if they have availability to service patients for home health service and/or if they have equipment needed requested by a licensed physician for patients. Sending all documents such as (authorizations, prescription/clinical's/history/physical) needed via fax to accepting provider to provide services.
Intake Coordinator 03/2012 to 01/2015 CareCentrix Tampa, FL Taking incoming calls from patient's, provider's, and health plan representatives providing patient account information, status of claims and authorizations. Entering initial, add-on, and re authorization request into the system. sending email correspondence to the appropriate department to provide status of case if case is pending. Following up on patient and or provider if necessary to provide updated information if needed. 
Certifications
High School Diploma 2004 Wharton High School Tampa, FL, United States
Certificate Of Achievement: Completion of Service Mentor 2013 Ulysses Learning Tampa, FL, United States
Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. With ServiceMentor, employees will be able to take control of the call, instill confidence in the caller, defuse highly emotional situations and leave the customers feeling good about your organization.
 
Re Certified 10/18/2017
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Professional Summary

Dedicated administrative assistant who goes above and beyond. Excellent work ethic, bilingual, organized, and detail-oriented with more than 4 years of experience.


Skills
  • Advanced clerical knowledge
  • Multi-line phone operation proficiency
  • Capable of typing 40+ words per minute

  • Strong problem solving aptitude
  • Payroll/ Invoice processing
  • Time management and Prioritizing capablities 
Work History
Elite Community Services, L.L.C. - YUMA Receptionist | Yuma, AZ | June 2017 - November 2017
  • Represented Vocational Rehabilitation services/Home and Community based services (HCBS).
  • Administered clerical and administrative assistance to supervisors. 
  • Reviewed applicant resumes and coordinated interviews.



Safelite AutoGlass Customer Advocate | Yuma, AZ | May 2016 - June 2017
  • Administered receptionist duties and developed insurance referrals, and invoices .
  • Executed opening/closing store while managing inventory and billing closures.
  • Maintained a clean reception area, including lounge and associated areas.

Emeritus at Glendale Receptionist/Office & In Home Caregiver | Glendale, AZ | June 2013 - December 2016
  • Consistently presented friendly guest service and heartfelt hospitality.
  • Accomplished general clerical duties, such as word processing, data entry, and filing documents.​ 
  • ​Coordinated, scheduled and arranged meetings and travel calendars, including business and social events.



Certifications
  • Advanced Microsoft Office/Excel Knowledge 
  • CPR/First Aid Certified
  • Fingerprint Clearance Card 
Education
Medical Assistant Med Brown Mackie College - Phoenix Phoenix, AZ
This resume is created in 7 minutes.
Professional Summary
Sales and Retail Professional 14 years of experience as a bi-lingual sales professional with a demonstrated track record of consistently combining sales and management abilities with sound business practices to position employers for long-term growth and profitability. Gained the reputation as a highly motivated self-starter with strong communication, persuasive presentation, negotiation, and sales closing skills. Also possessing proven abilities in customer relationship retention, quickly achieving sales quotas, and utilizing a proactive approach to problem solving.
Skills
  • Oral Communication
  • Leadership
  • Problem Solving
  • Project Coordination
  • Bilingual
  • Customer-oriented
  • Active listening skills
  • Skilled in call center operations
  • Quick learner
  • Training development aptitude
Work History
ERS Customer Advocate I, 02/2017 to Current
Auto Club Group AAA Lake Mary, Fl
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed high call volume with tact and professionalism.
Pool Concierge, 04/2016 to 10/2016
Loews Royal Pacific Resort Orlando, FL
  • Provides exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel.
  • Directs the provision of pool services, including towel issuance and inventory control.
  • Maintains the cleanliness and physical appearance of pool area.
  • Responsible for maintaining guest safety in all pool areas.
  • Ensuring professional and consistent adherence to all pool safety standards In charge of greeting guests, making sure they receive different amenities every hour.
    Front End Team Member, 11/2015 to 01/2017
    Total Wine & More Orlando, FL
    • Provide exceptional customer service while maintaining a safe and hazard free work environment.
    • Assist customers by processing purchases while providing prompt, friendly, helpful customer service.
    • Move customers through register lanes quickly and courteously.
    • Maximize customer loyalty.
    • Build strong relationships and demonstrate an energetic presence.
    • Resolve guest concerns in a friendly, helpful manner.
    Admissions Host, 04/2015 to 01/2016
    Merlin Entertainments Orlando, FL
    • Ensure the highest possible standards of Guest Service and effectively practice up-sell techniques, therefore increasing secondary spend across the Admissions Department.
    • Promoting Merlin Entertainments policy of quality customer care by ensuring a courteous, efficient, helpful and entertaining service to the public also ensuring that our extended queue lines are managed in a safe way whilst still delivering an excellent guest experience.
    • Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts, including all voucher redemptions are recorded and reconciled on a daily basis.
    • Excellent communication and motivational skills.
    Sales Representative, 12/2014 to 03/2015
    Metro Planet Orlando, FL
    • Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company\'s products and/or related services.
    • Personally contacts and secures new business accounts/customers.
    • Sell specific products and services to consumers.
    • Demonstrate products and show consumers how to maximize their features.
    • Explain different customizable features.
    Assistant Manager, 01/2012 to 01/2014
    Lindt Chocolate Orlando, FL
    • Experienced in merchandizing, customer relations, and retail sales management.
    • Opened and closed the store and responded to alarm calls.
    • Promoted business through creative merchandizing and implementing special promotional programs.
    • Traveled to different locations to assist in the opening and organization of new stores.
    • Provided exceptional customer service and support.
    • Audited cash receipts of other cashiers.
    • Balanced cash drawer daily.
    • Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.
    Key Holder, 01/2013 to 01/2014
    Big Dogs Orlando, FL
    • Skilled motivator with a proven ability to build leading sales teams which consistently achieve and exceed sales quotas.
    • Recommended strategies to increase sales and profits.
    • Experienced in merchandizing, customer relations, and retail sales management.
    • Contacted customers to notify them of special sales and new merchandize shipments.
    • Developed close and personal relationships with clients to ensure customer loyalty and retention.
    • Advised customers on new styles, fashion trends, and product features.
    Stock Ambassador, 01/2009 to 01/2012
    Crocs Orlando, FL
    • Received, opened, and unpacked cartons and crates of merchandize and checked invoice against items received.
    • Stamped, attached, and changed price tags on merchandize while referring to price lists.
    • Stocked storage areas and displays with new and transferred merchandize.
    • Established shipping and receiving procedures, streamline operations and increased efficiency.
    • Advised customers on new styles, fashion trends, and product features.
    Sales Associate, 10/2008 to 03/2010
    Champion Orlando, FL
    • Provided on-call clothing and accessory consultation for consumers while maintaining a detailed record of individual customers\' buying habits and preferences.
    • Assisted in managing remodeling processes of 2 stores.
    • Developed comprehensive presentations to meet organizational needs.
    • Ensured that distribution, merchandizing, and price-point objectives were achieved.
    • Stocked and replenished merchandize according to store merchandizing layouts.
    • Maintained established merchandizing standards, including window, sales floor and promotional displays.
    Education
    GED: 2012
    Mid Florida Tech - Orlando, FL

    Associate of Arts: Medical Administration, Current
    Valencia College - Orlando, FL