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Skillful Customer Advocate resume

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Professional Summary
Started off learning and progressed into a hard worker was going to start training to be a manger but due to current move was set back to restart from the beginning. 
Work History
Customer advocate 08/2016 to Current
Speedy Cash Mesa, Arizona
  • Cash handling
  • Daily transactions
  • Customer service 
  • Paperwork 
Night Audit 11/2015 to 08/2016
Ramada Hotel Mesa, Arizona
  • Cash handling
  • Customer service 
  • Nightly paperwork
  • Account for vault 
  • Set appointments
  • Marketing 
Primavera High School - Chandler, Arizona (AZ) Graduated with a 3.0
  • Interact with others graciously
  • Great at remembering everything taught to me.
  • Always on time

  • Fast learner 
  • Over achiever 
  • Confident and encouraging to others.

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Job-winning Customer Advocate resume

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Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with patients and providers to provide excellent customer service with assisting with account information. Qualified with 10+ years in fast-paced customer service and call center environments. Reliable and driven, with strong time management and prioritization abilities. 
  • Creative problem solver
  • Exceptional Communication skills
  •  MS windows proficient
  • Quick learner 
  • Medical terminology knowledge
  • Local/state health laws knowledge
  • Proficiency in Multi-phone line
Customer Advocate 01/2017 to 03/2018 CareCentrix Tampa, FL Taking supervisor calls assisting patient's and/or provider's with multiple inquiries. Providing account information. Assisting with claims and authorization processing. Filing complaints if necessary. Following up with patient's making sure that they receive service and/or equipment as requested.   
Staffing Coordinator 01/2015 to 01/2017 CareCentrix Tampa, FL Contacting contracted healthcare and medical equipment providers to see if they have availability to service patients for home health service and/or if they have equipment needed requested by a licensed physician for patients. Sending all documents such as (authorizations, prescription/clinical's/history/physical) needed via fax to accepting provider to provide services.
Intake Coordinator 03/2012 to 01/2015 CareCentrix Tampa, FL Taking incoming calls from patient's, provider's, and health plan representatives providing patient account information, status of claims and authorizations. Entering initial, add-on, and re authorization request into the system. sending email correspondence to the appropriate department to provide status of case if case is pending. Following up on patient and or provider if necessary to provide updated information if needed. 
High School Diploma 2004 Wharton High School Tampa, FL, United States
Certificate Of Achievement: Completion of Service Mentor 2013 Ulysses Learning Tampa, FL, United States
Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. With ServiceMentor, employees will be able to take control of the call, instill confidence in the caller, defuse highly emotional situations and leave the customers feeling good about your organization.
Re Certified 10/18/2017

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Experienced Customer Advocate resume

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Professional Summary

Dedicated administrative assistant who goes above and beyond. Excellent work ethic, bilingual, organized, and detail-oriented with more than 4 years of experience.

  • Advanced clerical knowledge
  • Multi-line phone operation proficiency
  • Capable of typing 40+ words per minute

  • Strong problem solving aptitude
  • Payroll/ Invoice processing
  • Time management and Prioritizing capablities 
Work History
Elite Community Services, L.L.C. - YUMA Receptionist | Yuma, AZ | June 2017 - November 2017
  • Represented Vocational Rehabilitation services/Home and Community based services (HCBS).
  • Administered clerical and administrative assistance to supervisors. 
  • Reviewed applicant resumes and coordinated interviews.

Safelite AutoGlass Customer Advocate | Yuma, AZ | May 2016 - June 2017
  • Administered receptionist duties and developed insurance referrals, and invoices .
  • Executed opening/closing store while managing inventory and billing closures.
  • Maintained a clean reception area, including lounge and associated areas.

Emeritus at Glendale Receptionist/Office & In Home Caregiver | Glendale, AZ | June 2013 - December 2016
  • Consistently presented friendly guest service and heartfelt hospitality.
  • Accomplished general clerical duties, such as word processing, data entry, and filing documents.​ 
  • ​Coordinated, scheduled and arranged meetings and travel calendars, including business and social events.

  • Advanced Microsoft Office/Excel Knowledge 
  • CPR/First Aid Certified
  • Fingerprint Clearance Card 
Medical Assistant Med Brown Mackie College - Phoenix Phoenix, AZ