Customer Care Representative resume examples

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Skillful Customer Care Representative resume

Kimberly Orise
Career Overview

Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

Qualifications
  • Call center experience
  • Inbound and outbound calling
  • Active listening skills
  • Account management
  • Strong problem Solving Ability
  • High Customer Service Standards
  • Clear Communication Skills
  • Attentiveness
  • Attention to Detail
  • Adaptive Team Player
  • Conflict Resolution Proficiency
Work Experience
Mega Energy LLC February 2020 to Current Customer Service Representative
Sugar Land, TX
  • Answering Inbound calls daily
  • Assisting customers with their account & billing inquiries
  • Enrollments & renewals
  • Promptly responding to general inquiries from customers via mail, e-mail and fax
  • Providing accurate and appropriate information in response to customer inquiries
  • Order processing & data entry
  • Other general office duties
Anthem Inc September 2018 to February 2020 Client Service Representative
Houston, TX
  • Answer approximately 80-100 calls daily in a high volume call center
  • Assist medical providers with eligibility and authorization inquiries 
  • Assist members with submitting medical appeals
  • Assist members with their benefit inquiries
  • Assist members with finding primary care doctors & specialists
  • Assist members with scheduling doctors appointments
  • Data Entry
 
Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
Houston, TX
  • Answering inbound calls daily via internet phone system
  • Assisting customers with their account & billing inquiries
  • Providing accurate and appropriate information in response to customer inquiries
  • Promptly responding to general inquiries from customers via mail, e-mail and fax 
  • Enrollments & renewals
  • Order processing & data entry
  • Problem solving
  • Payment processing on a secured payment system 
  • Handling returned mail & outgoing mail
  • Other general office duties
Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
Houston, TX
  • Answering inbound calls daily in a high call volume call center
    • Assisting customers with their account inquiries
    • Data & order entry
    • Payment processing on a secured payment system
    • ​Other general office duties
    LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
    Houston, TX
    • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
    • Updated customers financial status information 
    • Received and applied payments to delinquent accounts
    • Assisted customers with their account inquiries 
    • Negotiating & problem solving
      United Recovery Systems March 2009 to June 2010 Collections Representative
      Houston, TX
      • Answered inbound calls daily from approximately 100 account holders
      • Problem solving & negotiating
      • Received and applied payments to delinquent accounts 
      • Created repayment plans based on account holders financial status and repayment abilities 
      • Updated customer accounts with interactions, payments and personal information
      • Data entry
      Education and Training
      Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
      • Registered Dental Assistant
      North Star Academy High School Diploma Houston, TX
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      Job-winning Customer Care Representative resume

      Kayla Mitchell
      Professional Summary

      Dedicated OFAC Security Sancations and Global payments Representative motivated to maintain low que volumes and turn around times to contribute to company success. I have a very solid understanding of the dynamics of being in the OFAC industry, and a excellent reputation for driving overall operational improvements.

      Skills
      • Call Center Operations
      • MS Windows Proficient
      • Time Management
      • Communication Skills
      • Cash Edge/ Transfer
      • SystemPartner Care/ Firserv.
      • SystemMainframe/ Systematics
      • Power Point / Excel
      • Strong Organizational Skills
      • Active Listening
      • Conflict Resolution
      • Problem Solver
      • Lotus Notes
      • Energetic Attitude
      • Creative Problem Solver
      • Customer-oriented
      Work History
      Customer Service Representative 1, 05/2019 to Current
      CVS Caremark Pittsburgh, PA
      • Answer inbound inquires for Commercial and Medicaid plans
      • Review Accumulator infomation with members
      • Trained on People Safe system
      • Discuss drug cost and copays
      Benefits Verification Specialist, 09/2018 to 05/2019
      AmerisourceBergen Pittsburgh, PA
      • Verify patients up-to-date insurance benefits with Payers
      • Input data into the Patient Plus database system and fax out the Summary Of Benefits (SOB) to provider.
      • Obtain the patients current Deductibles, Out Of Pocket (OOP) max, and Coinsurance to update the
      • Cost-share Grid for billing purposes.
      • Complete 15-20 Benefit Verification's (BV) in a 8 hour work day.
      Customer Service Representative, 08/2016 to 09/2018
      Citizens Bank Pittsburgh, PA
      • Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems and providing new product information
      • Managed high call volume with tact and professionalism
      • Initiated operations improvements to improve overall call center productivity -updated the exceptional language section in the new hire training guides
      • Offer and sale products the bank offers
      • Online Banking Tier III Specialist
      • Worked with Loan/Finance accounts
      Customer Care Consultant, 05/2015 to 08/2016
      PNC Bank Pittsburgh, PA
      • Provide accurate and appropriate information in response to customer inquiries
      • Address inquiries in a timely and accurate fashion.
        Formulate and enforce Service Center policies, procedures and quality assurance measures
      • Assist with the development of the call center's operations, quality and training processes
      • Properly direct inbound calls in phone queues to improve call flow.
      • Online banking Tier II specialist
      Customer Service Desk, 02/2014 to 04/2015
      Market District Supermarket Pittsburgh, PA
      • Guaranteed positive customer experiences and resolved all customer complaints
      • Processed and issued money orders for customers
      • Assisted customers with store and product complaints.
      Sales / Customer Service, 03/2013 to 02/2014
      Marshalls Pittsburgh, Pa
      • Maintained up to date knowledge of store policies regarding payments, returns and exchanges
      • Processed merchandise returns and exchanges
      • Described product to customers and accurately explained details and care of merchandise
      • Greeted customers entering the store
      Education
      High School Diploma: 2014
      Taylor Allderdice High School - Pittsburgh, PA
      • 3.5 GPA
      • Graduated with honors
      • Completed a 3 year Health Career Technology Program
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      Experienced Customer Care Representative resume

      Samantha Amabisca
      Professional Summary

      Highly motivated Retail Sales professional offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Experienced with working in fast-paced environments and meeting deadlines.

      Skills
      • Customer service
      • Computer and data entry proficient
      • Quick learner
      • Positive and friendly
      • Professional telephone demeanor
      • Order fulfillment
      Work History
      Store Associate Oct 2018 - Current
      Dollar Tree Loma Linda, CA
      • Greeted customers, helped locate merchandise and suggested suitable options
      • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
      • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
      • Used POS system to process sales, returns, online orders and gift card activations
      • Answered questions about store policies and concerns
      • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
      Customer Service Representative Apr 2014 - Oct 2017
      Party Plus INC. Redlands, CA
      • Described printing and event services available to customers, thoroughly explaining product information and care of orders
      • Answered incoming calls, emails and faxes addressing customer requests, orders, and resolving problems in a fast-paced environment
      • Coordinated schedules and timelines for all orders, maintained deadlines and provided all updates to orders with customers via phone and email
      • Communicated with vendors regarding back order availability, future inventory and special orders
      Education
      High School Diploma Dec 2011
      Options For Youth-Victorville Charter High School Fontana, CA
      Associate of Arts San Bernardino Valley College San Bernardino, CA
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