Customer Care Representative resume examples

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Skillful Customer Care Representative resume

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Kimberly Orise
Career Overview

Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

Qualifications
  • Call center experience
  • Inbound and outbound calling
  • Active listening skills
  • Account management
  • Strong problem Solving Ability
  • High Customer Service Standards
  • Clear Communication Skills
  • Attentiveness
  • Attention to Detail
  • Adaptive Team Player
  • Conflict Resolution Proficiency
Work Experience
Mega Energy LLC February 2020 to Current Customer Service Representative
Sugar Land, TX
  • Answering Inbound calls daily
  • Assisting customers with their account & billing inquiries
  • Enrollments & renewals
  • Promptly responding to general inquiries from customers via mail, e-mail and fax
  • Providing accurate and appropriate information in response to customer inquiries
  • Order processing & data entry
  • Other general office duties
Anthem Inc September 2018 to February 2020 Client Service Representative
Houston, TX
  • Answer approximately 80-100 calls daily in a high volume call center
  • Assist medical providers with eligibility and authorization inquiries 
  • Assist members with submitting medical appeals
  • Assist members with their benefit inquiries
  • Assist members with finding primary care doctors & specialists
  • Assist members with scheduling doctors appointments
  • Data Entry
 
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Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
Houston, TX
  • Answering inbound calls daily via internet phone system
  • Assisting customers with their account & billing inquiries
  • Providing accurate and appropriate information in response to customer inquiries
  • Promptly responding to general inquiries from customers via mail, e-mail and fax 
  • Enrollments & renewals
  • Order processing & data entry
  • Problem solving
  • Payment processing on a secured payment system 
  • Handling returned mail & outgoing mail
  • Other general office duties
Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
Houston, TX
  • Answering inbound calls daily in a high call volume call center
    • Assisting customers with their account inquiries
    • Data & order entry
    • Payment processing on a secured payment system
    • ​Other general office duties
    LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
    Houston, TX
    • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
    • Updated customers financial status information 
    • Received and applied payments to delinquent accounts
    • Assisted customers with their account inquiries 
    • Negotiating & problem solving
      United Recovery Systems March 2009 to June 2010 Collections Representative
      Houston, TX
      • Answered inbound calls daily from approximately 100 account holders
      • Problem solving & negotiating
      • Received and applied payments to delinquent accounts 
      • Created repayment plans based on account holders financial status and repayment abilities 
      • Updated customer accounts with interactions, payments and personal information
      • Data entry
      Education and Training
      Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
      • Registered Dental Assistant
      North Star Academy High School Diploma Houston, TX

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      Job-winning Customer Care Representative resume

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      Kayla Mitchell
      Professional Summary

      Dedicated OFAC Security Sancations and Global payments Representative motivated to maintain low que volumes and turn around times to contribute to company success. I have a very solid understanding of the dynamics of being in the OFAC industry, and a excellent reputation for driving overall operational improvements.

      Skills
      • Call Center Operations
      • MS Windows Proficient
      • Time Management
      • Communication Skills
      • Cash Edge/ Transfer
      • SystemPartner Care/ Firserv.
      • SystemMainframe/ Systematics
      • Power Point / Excel
      • Strong Organizational Skills
      • Active Listening
      • Conflict Resolution
      • Problem Solver
      • Lotus Notes
      • Energetic Attitude
      • Creative Problem Solver
      • Customer-oriented
      Work History
      Customer Service Representative 1, 05/2019 to Current
       CVS Caremark – Pittsburgh, PA
      • Answer inbound inquires for Commercial and Medicaid plans
      • Review Accumulator infomation with members
      • Trained on People Safe system
      • Discuss drug cost and copays
      Benefits Verification Specialist, 09/2018 to 05/2019
       AmerisourceBergen – Pittsburgh, PA
      • Verify patients up-to-date insurance benefits with Payers
      • Input data into the Patient Plus database system and fax out the Summary Of Benefits (SOB) to provider.
      • Obtain the patients current Deductibles, Out Of Pocket (OOP) max, and Coinsurance to update the
      • Cost-share Grid for billing purposes.
      • Complete 15-20 Benefit Verification's (BV) in a 8 hour work day.
      Customer Service Representative, 08/2016 to 09/2018
       Citizens Bank – Pittsburgh, PA
      • Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems and providing new product information
      • Managed high call volume with tact and professionalism
      • Initiated operations improvements to improve overall call center productivity -updated the exceptional language section in the new hire training guides
      • Offer and sale products the bank offers
      • Online Banking Tier III Specialist
      • Worked with Loan/Finance accounts
      Customer Care Consultant, 05/2015 to 08/2016
       PNC Bank – Pittsburgh, PA
      • Provide accurate and appropriate information in response to customer inquiries
      • Address inquiries in a timely and accurate fashion.
        Formulate and enforce Service Center policies, procedures and quality assurance measures
      • Assist with the development of the call center's operations, quality and training processes
      • Properly direct inbound calls in phone queues to improve call flow.
      • Online banking Tier II specialist
      Customer Service Desk, 02/2014 to 04/2015
       Market District Supermarket – Pittsburgh, PA
      • Guaranteed positive customer experiences and resolved all customer complaints
      • Processed and issued money orders for customers
      • Assisted customers with store and product complaints.
      Sales / Customer Service, 03/2013 to 02/2014
       Marshalls – Pittsburgh, Pa
      • Maintained up to date knowledge of store policies regarding payments, returns and exchanges
      • Processed merchandise returns and exchanges
      • Described product to customers and accurately explained details and care of merchandise
      • Greeted customers entering the store
      Education
      High School Diploma: 2014
       Taylor Allderdice High School - Pittsburgh, PA
      • 3.5 GPA
      • Graduated with honors
      • Completed a 3 year Health Career Technology Program

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      Experienced Customer Care Representative resume

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      Samantha Amabisca
      Professional Summary

      Highly motivated Retail Sales professional offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Experienced with working in fast-paced environments and meeting deadlines.

      Skills
      • Customer service
      • Computer and data entry proficient
      • Quick learner
      • Positive and friendly
      • Professional telephone demeanor
      • Order fulfillment
      Work History
      Store Associate Oct 2018 - Current
      Dollar Tree Loma Linda, CA
      • Greeted customers, helped locate merchandise and suggested suitable options
      • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
      • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
      • Used POS system to process sales, returns, online orders and gift card activations
      • Answered questions about store policies and concerns
      • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
      Customer Service Representative Apr 2014 - Oct 2017
      Party Plus INC. Redlands, CA
      • Described printing and event services available to customers, thoroughly explaining product information and care of orders
      • Answered incoming calls, emails and faxes addressing customer requests, orders, and resolving problems in a fast-paced environment
      • Coordinated schedules and timelines for all orders, maintained deadlines and provided all updates to orders with customers via phone and email
      • Communicated with vendors regarding back order availability, future inventory and special orders
      Education
      High School Diploma Dec 2011
      Options For Youth-Victorville Charter High School Fontana, CA
      Associate of Arts San Bernardino Valley College San Bernardino, CA

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