Customer Experience Manager resume examples

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Skillful Customer Experience Manager resume

Amanda Hedrick
Summary

Driven professional with  experience in  management, leadership, and team development . Passionate about both hospitality and fitness. 

Skills
  • Superior customer service
  • Team development
  • Detail oriented
  • Time management skills
  • Relationship building
  • Strong communicator
Work History
Customer Experience Manager 02/2018 to Current
The Big Event Cherry Hill, NJ
  • Provide exceptional customer service to all guests through one on one interaction, problem solving, and genuine empathy. 
  • Spend majority of time on the floor interacting with guests and improving their experience, facilitating events, and executing current marketing strategies. 
  • Manage staff or ten or more effectively, including kitchen, arcade, events, and maintenance staff.
  • Responsible for all financial reconciliation, safe count, closing and opening procedures, detailed record keeping and facility management.
Grassroots Marketing and Events Rep 06/2013 to 03/2017
Road Runner Sports Cherry Hill, New Jersey
  • Identifies and solicits potential partners to hold in-store events.
  • Plans, establishes budgets for, and executes on-site grassroots marketing events to drive store revenue and build strong relationships with customers.
  • Negotiates partnership and sponsorship contracts.
  • Manages social media and off-site marketing campaigns.
  • Provides extensive weekly reporting.
  • Meets or exceeds monthly, quarterly, and yearly revenue goals.
  • Trains, mentors, and serves as a resource to new Grassroots Marketing and Events representatives from around the country. 
  • Monitor and replenish event inventory.
Adventure Run Rep 03/2014 to 12/2016
Road Runner Sports Cherry Hill, New Jersey
  • Managed, planned, and hosted large monthly event series.
  • Gained sponsorship from dozens of area businesses each year.
  • Effectively recruited, trained, managed, and built relationships with expansive volunteer team.
  • Developed on-the-spot contingency plans for the various pitfalls associated with events.
  • Served as master of ceremonies at dozens of events keeping the crowd engaged and enthusiastic.
  • Managed social media accounts, email marketing, brand messaging, and community relations.
  • Executed detailed inventory of all materials at the start and end of each season as well and before and after each event.
  • Traveled nationally to train new Adventure Run Representatives. 
Event Coordinator / Manager 03/2017 to 01/2018
Rastelli Kids Complex Sewell, NJ
  • Sold, planned, staged, and oversaw all events including parties, sporting events, corporate functions, and other facility rentals. 
  • Coordinated and implemented marketing strategies including social media and online strategies as well as grassroots marketing tactics. 
  • Directed the hiring,  training, and management of event staff, as well as their performance evaluations. 
  • Focused on building strong relationships with clients and guests. 
  • Responsible for event inventory, reconciliation, and supply acquisition. 
  • Responsible for catering sales, ordering, and day of coordination.
Assistant Manager 08/2010 to 06/2013
Bounce U Cherry Hill, New Jersey
  • Managed facility, general operations, event planning, outside catering, and inventory
  • Hired, trained, and supervised staff, including development of an innovative performance review used for all staff.
  • Sold various birthday party packages and employed techniques to enhance revenue and customer satisfaction.
  • Provided sincere and effective customer care for both private and public events. 
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
Event Coordinator 01/2011 to 09/2011
Build Jake's Place Pennsauken, New Jersey
  • Headed event management department for a non-profit focused on building playgrounds accessible to children with disabilities.
  • Coordinated event design and managed events on site including wine tastings, a children's ball, auctions, Touch a Truck, and a 5K run.
  • Developed and headed multiple marketing strategies including a grassroots fundraising campaign for a new initiative that became the cornerstone project of the organization.
  • Managed procurement, contracting, vendor negotiation, and donor acquisition.
  • Chaired regular staff meetings and contracted with suppliers, city and county personnel, and entertainment.
  • Worked extensively with online databases, registration software, and Microsoft Office Suite.
Area Conference Supervisor 01/2007 to 12/2010
Garden State La Leche League New Jersey
  • Chaired events department for the state division of international non-profit organization.
  • Planned and executed statewide conferences, retreats, business meetings, and social events.
  • Managed facility search, marketing, budgeting, program development, speaker acquisition, and supervision of twelve conference committees including advertising, publications, and audio-visual.
  • Developed and implemented new system for acquiring attendee feedback that set the standard for New Jersey events, and compiled and interpreted data to facilitate and improve future planning.
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Job-winning Customer Experience Manager resume

Sabreen Abdal-Razzaaq El
Summary

Resourceful and professional manager, who quickly masters new concepts and skills.

Passionate about forging relationships and creating an environment that is positive and goal driven

Skills
  • Strong communication skills
  • Personnel training and development
  • Detail-oriented
  • Cash handling accuracy
  • Time management
  • Excellent multi-tasker
Accomplishments

Was part of the team responsible for increasing overall store profit by 8% consistently over a 2 year period, qualifying our location for a volume upgrade and an additional full time management position.

Experience
Label Room Specialist
July 2017 to Current
Taylor Farms, Inc Dallas, Texas
  • Print all labels for the evenings production run with an eye towards speed and accuracy.
  • Organize and maintain all needed product labels, replenishing daily.
  • Run hourly production reports for management and support staff.

Customer Service Associate
November 2013 to October 2017
Kohl's Department Store Cedar Hill, Texas
  • Resolve all customer related issues, process returns, exchanges, kiosk orders and sales.
  • Answer all inquiries in a professional and informative manner.
Back-up Bookkeeper
July 2016 to January 2017
Sprouts Farmer's Market Cedar Hill, Texas
  • Prepared tills, verified sales figures, prepared spreadsheets, reconciled discrepancies, generated store reports for previous date, process time/ shift edits, all in accordance with audit guidelines.
Customer experience Manager
June 2014 to April 2016
Micheals Craft Stores, Inc CEM of Events Cedar Hill, Texas
  • Monitored inventory database, weekly reconciling with on hand counts, calculating the product loss margin.
  • Prepared and printed the monthly class calendar.
  • Planned and mounted the "Open House" program, trained associates for the children's summer art camp "Passport to Imagination," designed and implemenedt the prep routine which allowed our location to efficiently service individuals and multiple camp groups.
Evening Weekend Manager
March 2013 to May 2014
Michaels Craft Stores, Inc Cedar Hill, Texas
  • Supervised a rotating staff of 10 associates.
  • Completed the end of day tasks: closing registers, securing the vault and arming the store.
  • Originated a training program for closing associates resulting in a superior crew, consistently requested prior to any corporate or investor visit.
Office Support
July 2012 to April 2013
Michaels Craft Stores, Inc Cedar Hill, Texas
  • Counted and verfied: tills, vault and closing figures.
  • Prepared and delivered bank deposit. Verified and maintained store records, daily deposits, payroll and human resource records according to audit guidelines.
Science Teacher
July 2008 to July 2010
Clara Mohammed Academy DeSoto, Texas
  • Formatted science lesson plans/ investigations for grades 1- 8.
  • Evaluated student performance using homework, bell-ringers, tests, labs and class investigations.
  • Provided progress reports, administered benchmarks (grades 5 - 8) and standardized tests.
Education and Training
Associate of Applied Science : Textile Design, 1986 Fashion Institute of Technology New York, New York
Additional Information

 3 years of textile design study, internship at Cannon Mills, worked at Health-Tex and American Gear before settling at Anne Klein as their scarf designer. Marriage and relocation to Texas, 13 years of home-school, various certificates in early childhood training and continued merging of management service and art.

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Top Customer Experience Manager skills

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Experienced Customer Experience Manager resume

Nicolas Burton
Professional Summary

High-achieving Business Development Manager & Partner Relations Manager offering a proven track record of success improving sales and growing company customer base through effective program management, strategic planning and solution selling. Experienced in management and development of National Strategic and DMR Accounts with a focus on Vendor, Channel, and End-Customer Partner Relations.

Skills
  • Solution selling
  • Strategic Account management
  • Strategic planning
  • Customer relations
  • DMR Channel management
  • Team leadership
  • Adaptability/Managing multiple priorities
  • Proven relationship-builder with unsurpassed interpersonal skills
Work History
Zoom Ecosystem Partner Relations Manager 08/2019 to Current
Starin Marketing Inc. Indianapolis, IN
  • Supported all manufacturer & channel partners within Zoom hardware ecosystem
  • Leader of Team Zoom, signing on 70 new partners for immediate project support within a 6 month period. Team Zoom is currently top producing team
  • Lead combined efforts with Zoom Channel
  • Lead combined training events at large DMR partners
  • Spearhead brand recognition through channel for new manufacturer partners within Zoom Ecosystem of hardware
  • Grew Zoom Hardware Eco-system sales by 15% in Q4 2019 upon taking responsibility
  • Built & expanded strong relationships with Zoom Certified integrator & reseller partners
  • Managed internal operational standards and productivity targets for Zoom Certified hardware
  • Managed strategic channel partners & large DMR partners
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Planned and implemented company-wide training for new manufacturer partners
  • Managed a combined role of Business Development Manager
Business Development Manager 09/2017 to 08/2019
Starin Marketing Inc. Indianapolis, IN
  • Managed & Developed Channel Partners in assigned states; IN, OH, KY, MI, WV
  • Boosted sales in IN, IL, KY, OH, WV 20% from September 2017 to December 2018
  • October 2018 assigned as Business Development Manager for DMR & National Strategic Accounts while maintaining key accounts in previous territory
  • Ended 2018 156% of quota with 8.6 million in sales
  • As of August 2019, maintained Strategic Accounts have surpassed $11.3M with a projection to reach $20M by end of Q4
  • Focus on Zoom Room Hardware Ecosystem Solution Selling and Partner Relations
  • Forged project and partnership with top Zoom Certified Reseller to our Zoom FastTrack Program
  • Deliverable Solution Selling
  • Vendor Partner Relations
  • Screen-to-Screen Selling
  • Capitalized on industry and marketplace trends to implement strategic solutions and enhance business operations
  • Established relationships with key decision-makers within customer's organization to promote growth and retention
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability
  • Trained in Salesforce & SAP
  • Worked with existing customers to increase purchases of products and services
  • Completed and submitted monthly and yearly sales reports to enhance executive decision making
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Developed new business by networking with prospects and valuable customers at Channel Partner and Industry events
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones. Including development of design configuration tool for the Zoom Hardware Ecosystem
  • Collaborated with peers in other company departments including marketing and sales
  • Devised effective marketing, sales and other promotional initiatives
  • Compiled product, market and customer data to forecast accurate sales and profit numbers
Customer Experience Manager 01/2017 to 09/2017
Starin Marketing Inc. Indianapolis, IN
  • Assisted & Developed Key Channel Partners on the highest producing Business Development Team
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Reviewed order data on consistent basis to verify transactions and shipping dates
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Improved operational efficiencies while managing customers requests, required inventory, transactions, new purchase orders and pricing needs
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Created and maintained detailed database to develop promotional sales
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Educated customers about billing, payment processing and support policies and procedures
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained new personnel regarding company operations, policies and services
  • Optimized customer support by establishing collaborative service environment
  • Drove team revenue totals by bringing in over $10M in sales
  • Developed IP Paging Market with Key DMR & Strategic Accounts
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Handled key customers in demanding inside sales and account management setting in coordination with solid team of 4 customer service associates
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Maintained up-to-date knowledge of product and service changes
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Provided basic technical support for clients on wide range of manufacturer lines
  • Effective liaison between customers and internal departments
Customer Experience Associate 05/2016 to 01/2017
Starin Marketing Inc. Chesterton, IN
  • Assisted & Developed Key Channel Partners for highest producing Business Development Team
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Maintained up-to-date knowledge of product and service changes
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Reviewed order data on consistent basis to verify transactions and shipping dates
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Improved operational efficiencies while managing customers requests, required inventory, transactions, new purchase orders and pricing needs
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Created and maintained detailed database to develop promotional sales
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Educated customers about billing, payment processing and support policies and procedures
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained new personnel regarding company operations, policies and services
Audio Engineer/Music Production 05/2013 to 05/2016
Self-Employed Fishers, IN
  • Oversaw and managed complete development of song, album, or media related project
  • Management duties involve booking compatible background vocalists and/or session musicians, and coordinating studio time
  • Ensure that musicians' and investors' visions for song are fulfilled in terms of vocals, sound effects and instrumental arrangements
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians
  • Utilize technical skills necessary to operate sound-board's, playback tracks and utilize requisite computer software to edit sound
  • Expert in Pro Tools and Logic Digital Audio Workstations
  • Engineering duties involve professionally mixing and mastering final recording to industry standard
Education
Bachelor of Science: Music Production 11/2015 Full Sail University - Winter Park, FL
Recording Industry Studies Butler University - Indianapolis, IN
  • Minored in Business
  • 2010-2012
Certifications

AVIXA Certified Technology Specialist (CTS)

  • Creating, operating, and servicing AV solutions
  • Conducting AV management activities that provide for the best audiovisual resolutions of the client's needs, both on time and within budget.
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