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Skillful Customer Relations Manager resume

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Experience
Supervisor
November 2016 to Current BED BATH & BEYOND － Ocoee, FL
  • Oversee a team of 23 Social Media & Customer Expert Specialists who deliver the best experience for external customers by way of developing and motivating them to be the best they can be.
  • I provide coaching and training so that the Specialist can provide a noticeably better experience via phone, internet chat and/or email channels.
  • RESPONSIBILITIES:.
  • Oversee telephone, internet chat and/or email support for incoming customer inquiries.
  • Teach the navigation through multiple technological tools within the network environment.
  • Help guide and develop the ability of team to communicate features and benefits of products to create sales.
  • Review the responses to posted content that encourages engagement with social community.
  • Monitor team's engagement with customers through Social Media channels to provide understanding of the culture and brand.
  • Monitor Social Media Channels to ensure all inquiries are handled accordingly.
  • Assist with the development of creative "out of the box" resolutions.
  • Monitor quality, productivity, and adherence requirements.
Call Center Supervisor
November 2014 to September 2016 Inktel, Walmart － Orlando, FL
  • Supported a team of 19 Customer Service Agents within in a call center environment who were assisting customers with their online orders.
  • RESPONSIBILITIES:.
  • Performed remote monitoring to ensure proper call handling.
  • Provided guidance for customer opportunities to be resolved.
  • Help guide and develop the ability to communicate features and benefits of products to create sales.
  • Handled escalation calls.
  • Assisted in the training of de-escalation and call control methods.
  • Also part of development team to develop and implement creative.
  • Monitored quality, adherence, and training requirement.
On Line Services Team Supervisor
June 2007 to February 2011 Spirit Of America － Hollywood, FL
  • Customer Call Center for the Fashion Bug credit card.
  • Calls consisted of online ordering, retail store support, credit discrepancies, balance disputes, and general questions.
  • Responsibilities: Credit limits increases/decreases.
  • Researched and resolved customer disputes Handled escalation calls Maintained and exceeded department goals Researched credit balance disputes Traced missing payments Applied payments to accounts Activated gift cards Billing issues.
Customer Relations Manager
May 2001 to May 2007 Wave Cellular Communications － Miami, FL
  • Spearheaded vision, strategy, and execution of the growth of an independent prepaid cellular phone service company.
  • Reorganized purchasing, planning, scheduling and inventory.
  • Established required positions and created job descriptions.
  • Implemented standard work flow procedures and systems check point to reduce shipping errors.
  • Purchasing responsibilities included order management and administration, material costs and overall inventory levels.
  • Created P&L budget, market strategy, and implementation of strategic marketing plans.
  • Forecasted and met annual budgets.
  • Was directly accountable for meeting sales objectives.
  • Facilitated the co-branding of the cellular service with major corporations such as 7-11, Eckerds, Kmart, and independently owned kiosks located within major shopping malls.
  • Went from a 5 person manned call center operating during business hours, to a 41 person manned call center operating 24 hours a day, 7 days a week, with separate divisions such as activations, technical assistance, collections, general customer service, upgrades and purchases.
  • Increased productivity by upgrading to state of the art calls center equipment and software.
Work History
November 2016 to Current
November 2014 to September 2016
June 2007 to February 2011
May 2001 to May 2007
Summary
Customer Service Supervisor who excels at uncovering customer needs, finding solutions and handling objections. Consistently meeting and exceeding goals. I am results driven, insightful, and ever dedicated to achieving and raising the bar through effective team management.
Highlights
  • Performance Management
  • SKILLS
  • Strong verbal/written communication
  • Employee Career Development
  • Interpersonal and Written Communication
  • Conflict Resolution
  • Team Building
  • Leadership
  • Process Implementation
  • User Interface Understanding
  • Energetic Work Attitude
  • Reliable
  • Skilled in: Microsoft Office, Desktop Underwriter, Encompass, Sabre, Calyx/Point, Peachtree, Macola, Visio, IVR, UCD, NACT, Lotus, Symposium, Timekeeper Central, Kronos, Blue Pumpkin, Witness, and TSYS
Skills
Performance Management SKILLS Strong verbal/written communication Employee Career Development Interpersonal and Written Communication Conflict Resolution Team Building Leadership Process Implementation User Interface Understanding Energetic Work Attitude Reliable Skilled in: Microsoft Office, Desktop Underwriter, Encompass, Sabre, Calyx/Point, Peachtree, Macola, Visio, IVR, UCD, NACT, Lotus, Symposium, Timekeeper Central, Kronos, Blue Pumpkin, Witness, and TSYS

Popular Customer Relations Manager resume designs

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Job-winning Customer Relations Manager resume

This resume is created in 7 minutes.
Summary

Knowledgeable and professional Receptionist adept at administrative support and customer service. 2 years' experience managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach.

Skills
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Telephone inquiries specialist
  • Conflict resolution proficiency
  • Customer service management expertise
Work Experience
10/2016 to Current
Lead Collector Pacific Credit Services － Fairfield, CA

I am currently working at this job. I am on the phones all day proving the best customer service. We call consumers on the phone and work with them to find solutions to their debt. 
12/2014 to 07/2015
Cashier The Habit － Vacaville, CA

This was a fast food environment, it was my first job. I was a cashier, I decided to leave because this was only a part time job.
07/2015 to 11/2016
RECEPTIONIST, OWNER LOYALTY MANAGER,CASHIER WISE AUTO GROUP － VACAVILLE, CA

I did a little bit of everything. Started off as a service cashier/receptionist than became a manager which was a lot of clerical work. I spoke to a lot of customers and got feedback from their visit to the dealership and created files to submit feedback to my manager.
Education
High School Diploma Vacaville High School － Vacaville, CA
Skills

I am bilingual I speak English and Spanish.

Top Customer Relations Manager skills

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Experienced Customer Relations Manager resume

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Career Overview

Committed and motivated Customer Relations Manager with exceptional decision making skills. Strong work ethic, professional demeanor and great initiative.                                              

              

Energetic, ability to work well in high stress situations. Skilled in working with a diverse group of people. Result oriented with excellent organization, communication, and relationship building skills.  


Motivated and reliable office administrative professional with 3 years experience providing executive-level support.

Skill Highlights
  • Problem resolution
  • Employee training and development
  • Report analysis
  • Professional interaction at a corporate level
  • Schedule management
  • Self-starter
  • Deadline-oriented
  • Extreme
  • multitasking
Core Accomplishments

Promoted to Service Group after 4 months of Tier 1 Support.

Promoted to Tier 2 support after 3 days of Service Group.

Promoted to Customer Relations Manager 20 days after Tier 2.

Promoted from CRM to Team Lead in 6 months.

Professional Experience
Messenger
January 2016 to Current Brink's Inc. - Fort Myers, Florida

Provide the secure transport of liability and money. This includes the security of headquarters and active protection of location, people and property against theft and harm.    
Customer Relations Manager
June 2014 to November 2015 Alorica - Fort Myers, Fl

Assist my team of Agents, and provide assistance to the 180 Agents we have at any given time. Manage escalated calls with Clients. Tracking the repair times and the transit status of every case I have, not including providing the same tracking and repair assistance with Front Line Agents. This includes providing troubleshooting steps, and advisory on how to handle a variety of situations. Establishing corporate resolutions.
Office Assistance
August 2012 to May 2014 Affordable Home Services - Cape Coral, Florida

Daily handling of phones, scheduling client appointments, assisting in the supply ordering for client jobs. Assisted in the

employee schedules, and aided in new job schedules.
Education
Still attending : Criminal Justice Edison state college - Fort Myers, Florida, 33909


Certifications

* Security License, D

* Firearms License, G

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