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Committed and motivated Customer Relations Manager with exceptional decision making skills. Strong work ethic, professional demeanor and great initiative.
Energetic, ability to work well in high stress situations. Skilled in working with a diverse group of people. Result oriented with excellent organization, communication, and relationship building skills.
Motivated and reliable office administrative professional with 3 years experience providing executive-level support.
Promoted to Service Group after 4 months of Tier 1 Support.
Promoted to Tier 2 support after 3 days of Service Group.
Promoted to Customer Relations Manager 20 days after Tier 2.
Promoted from CRM to Team Lead in 6 months.
Provide the secure transport of liability and money. This includes the security of headquarters and active protection of location, people and property against theft and harm.
Assist my team of Agents, and provide assistance to the 180 Agents we have at any given time. Manage escalated calls with Clients. Tracking the repair times and the transit status of every case I have, not including providing the same tracking and repair assistance with Front Line Agents. This includes providing troubleshooting steps, and advisory on how to handle a variety of situations. Establishing corporate resolutions.
Daily handling of phones, scheduling client appointments, assisting in the supply ordering for client jobs. Assisted in the
employee schedules, and aided in new job schedules.
* Security License, D
* Firearms License, G
Determined and proactive Account Manager with more than 8 years experience in office management, support staff management, training and supervision and event planning. Works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Skilled at multi-tasking and maintaining a strong attention to detail. Excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Employs superior communication skills to meet client and company needs.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Promoted to Regional Supervising Vendor after thirteen months of employment with Ideal Merchandising. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Facilitated training of new employees. Worked directly with management at Lowe's to maximize profits on merchandise. Successfully planned and executed travel arrangements for Regional Manager. Demonstrated strong communication skills through tutoring English at Delta College and while volunteering with the adult literacy program at the Lodi Public Library.
Engages directly with customers and is first point of contact which requires knowledge of industrial laundry and linen practices. Creates, tracks and reports on key performance metrics. Develops and implements procedures to improve efficiency. Adheres to all applicable regulations, policies and procedures for health, safety and environmental compliance. Collects, monitors and evaluates customer requirements to achieve desired delivery time and order fill rates. Resolves customer questions, issues and complaints.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Improved communication efficiency as primary liaison between clients and vendors. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
Directed strategic initiatives to achieve maximum profits on merchandise by developing and managing product/fixture/display/modular resets, setPOP and signing. Displayed the appropriate signage for products and sales promotions. Organized and located inventory and updated store spreadsheets. Established and maintained proper high traffic displays, resulting in increased sales. Effectively communicated and coordinated execution of the planogram with store management. Built effective relationships with each store to develop superior customer satisfaction. Printed various labels and tags for all merchandise. Served as the single point of contact for project scheduling and changes. Successfully managed the activities of over twenty team members in multiple locations. Effectively communicated with team members to maintain clearly defined expectations. Maintained and coordinated travel arrangements for senior management.
Graduated with high honors. Top 10% of class. Coursework in Sociology, Psychology and Communications.
Graduated with high honors. Top 10% of class. Coursework in Public Speaking, English Composition and Mathematics.