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Looking to take current airport Customer service and or ramp agent expertise and aircraft security and safety and grow. Ready to work a flexible or rotating schedule that includes days evenings lobster shifts weekends and holidays as needed looking for opportunity that offers stability Growth and achievement.
as a customer service agents I work together with my fellow team members as a team to provide excellent customer service and meet corporate objectives. As a Customer service agent I must keep both the company goals and customer expectations in mind when completing my daily tasks. Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, calculating baggage and cargo weights, and other duties as assigned.
• Knowledge of POS, Dine
• Serve food to tables
• Check with customers to ensure that they are enjoying their meals
• Take action to correct any problems
• Communicate with customers to resolve complaints or ensure satisfaction
• Train new employees to have knowledge of proper policies and procedures.
• ability to adapt to new pressure
• Time management
• Conflict resolution
Results driven servant leader with 9 years contact center experience seeking to contribute specialized skill set