Customer Service Associate resume examples

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Skillful Customer Service Associate resume

Samantha Amabisca
Professional Summary

Highly motivated Retail Sales professional offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Experienced with working in fast-paced environments and meeting deadlines.

Skills
  • Customer service
  • Computer and data entry proficient
  • Quick learner
  • Positive and friendly
  • Professional telephone demeanor
  • Order fulfillment
Work History
Store Associate Oct 2018 - Current
Dollar Tree Loma Linda, CA
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Used POS system to process sales, returns, online orders and gift card activations
  • Answered questions about store policies and concerns
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Customer Service Representative Apr 2014 - Oct 2017
Party Plus INC. Redlands, CA
  • Described printing and event services available to customers, thoroughly explaining product information and care of orders
  • Answered incoming calls, emails and faxes addressing customer requests, orders, and resolving problems in a fast-paced environment
  • Coordinated schedules and timelines for all orders, maintained deadlines and provided all updates to orders with customers via phone and email
  • Communicated with vendors regarding back order availability, future inventory and special orders
Education
High School Diploma Dec 2011
Options For Youth-Victorville Charter High School Fontana, CA
Associate of Arts San Bernardino Valley College San Bernardino, CA
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Job-winning Customer Service Associate resume

Brianna Barr
Professional Summary

Experienced customer service associate professional with strong leadership and relationship-building skills.


Skilled customer service associate with experience in the wawa industry.


Experienced server with over 3 years of experience in Chilis inc. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Conflict resolution
  • Staff development
  • Client assessment and analysis
  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership
Work History
SERVER, 04/2017 to Current
Chili's Grill & Bar Cincinnati, OH
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of some new customers per month, generating growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Consultant, 11/2018 to 01/2019
Signet jewelers Cincinnati, OH
Lead Barista, 03/2017 to 07/2017
Scrumbles cafe Montgomery, OH
  • Made and served multiple café beverages per day with speed, quality and consistency.
  • Memorized recipes for multiple specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Accurately took to-go and special orders via phone.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Served individually made coffee drinks to over multiple customers daily.
  • Memorized ingredients and recipes for multiple specialty drinks.
Barista, 08/2018 to 12/2018
Starbucks Corp Cincinnati, OH
  • Made and served numerous café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Served individually made coffee drinks to over numerous  customers daily.
  • Memorized ingredients and recipes for numerous specialty drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
Customer Service Associate and Shift Leader, 06/2014 to 02/2017
Wawa Inc. Egg Harbor City, New Jersey
  • Trained multiple employees in multiple months.
  • Memorized ingredients and recipes for multiple specialty drinks.
  • Served individually made coffee drinks to over multiple customers daily.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Achieved sales goals and service performance requirements of $amount through new customer sales.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Food Runner , 09/2016 to 11/2016
Chickies and Petes Egg Harbor Township, New Jersey
My responsibility as a food runner was to check and make sure all the food was properly prepared and carry out as many dishes as I was capable of to the server and the tables if needed while providing great customer service.
Assistant teacher, 03/2017 to 11/2017
Rainbow Child Care Center West Chester , OH
  • Maintained safety and security of all youth under care.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
  • Created new lesson plans based on course objectives.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Planned, implemented, monitored and assessed classroom instructional program.
Education
High School Diploma: 2016
Cedar Creek High School - Egg Harbor City, New Jersey
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Experienced Customer Service Associate resume

Christopher Rodriguez
Objective

I currently work as a wind turbine technician seeking a career position that will enable me to use my educational background, knowledge, and skills while maintaining safety my number one priority. I am a reliable professional that will bring a diligent attitude with the focus of helping the team strive for success.

Education
04/2017
Associate of Applied Science: Wind Energy Technology
Texas State Technical College - Harlingen, Texas
05/2010
High School Diploma
Simon Rivera High School - Brownsville, Texas
Skills And Knowledge Base
  • Strong leadership skills
  • Fast learner and willingness to learn
  • Critical thinking
  • Team leader and team player
  • Wide knowledge of the occupational hazards and safety precautions
  • Knowledge of troubleshooting and repairing electrical, mechanical, or hydraulic malfunctions
  • Knowledge and understanding of electrical circuit theory and measurements
  • Programmable Logic Controllers
  • Knowledge and understanding of the SCADA system
  • Power Delivery Systems
  • Knowledge of power distribution and transmission systems
  • 3 Phase Motor Control
  • Read and understand electrical, hydraulic, and pneumatic schematic diagrams
  • General construction and framing
Certifications
  • American Heart Association First Aid/CPR/AED (November 2018)
  • American Safety Council OSHA 10 Hazard Training for the Construction Industry (January 2017)
Work History
09/2017 to Current
Wind Turbine Technician Avangrid Renewables Sarita, TX

As a technician I am responsible for the onsite operation, maintenance, repair and replacement of equipment on renewable energy generation plants, and is effective in all areas of plant operations as directed by the Plant Manager or Supervisor. I am also a Fall Protection and Rescue Trainer (February 2019). Read schematics and proficiently troubleshoot complicated mechanical, electrical, and hydraulic problems with variable pitch, variable speed control systems and components. Perform mechanical and electrical component repair or replacement of parts to correct malfunctions following all manufacturers' requirements. Comply with all project environmental health and safety programs. Perform preventive maintenance in accordance with OEM maintenance manuals. Adhere to effective internal controls. Perform data collection and prepare reports to meet wind plant reporting requirements. Perform various retrofits and design modifications. Perform various QA/QC functions, compile and submit supporting documents of items found. Support Construction in the Mechanical and Commissioning walk-downs.

05/2019 to 10/2019
Solar Installer Sunpro Solar Inc. Brownsville, Texas

As a installer I perform the layout, assembly, and installation of solar arrays and mounting hardware. Assist with electrical wiring of the solar system. Provide customer service to every customer throughout the installation process.

04/2017 to 09/2017
Wind Turbine Technician Granite Services International, Inc. Tampa, Florida, United States

My position as a Material Receiver was responsible for initial receipt of wind turbine components as they arrive onsite, direct proper direction of material to lay-down area, and initialize inspection for suitability for use. My essential duties and responsibilities are to report to the Material Management Lead and Site Manager, monitor initial receiving components at site, dispatch material to different locations, inspect components, maintain records that fully reflect the inspections performed, oversee offload activities, provide detailed documentation of any damages caused prior to delivery, verify that all components are compatible with each other, follow all assigned Environmental Health and Safety procedures, and verify that the work is completed in compliance with the customer's requirements.

04/2015 to 03/2017
Receiving, Retail Sales, and Customer Service Associate Burlington Coat Factory Brownsville, Texas, United States
12/2010 to 07/2015
Cashier Mr G's Fireworks Brownsville, Texas, United States
04/2014 to 03/2015
Cashier and Lot Loader The Home Depot Brownsville, Texas, United States
References

Juan Flores

956.509.0624 flores.valencia91@gmail.com Site Lead Technician at Avangrid Renewables


Cody Lund

956.248.6647 codykingfisher@yahoo.com Wind Turbine Technician at Avangrid Renewables


Vanessa Puente

956.832.8468 Starbrightv23@yahoo.com Store Manager/Co-Worker at Mr. G's Fireworks Warehouse

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