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Professional Summary

Highly motivated Retail Sales professional offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Experienced with working in fast-paced environments and meeting deadlines.

Skills
  • Customer service
  • Computer and data entry proficient
  • Quick learner
  • Positive and friendly
  • Professional telephone demeanor
  • Order fulfillment
Work History
Store Associate Oct 2018 - Current
Dollar Tree Loma Linda, CA
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Used POS system to process sales, returns, online orders and gift card activations
  • Answered questions about store policies and concerns
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Customer Service Representative Apr 2014 - Oct 2017
Party Plus INC. Redlands, CA
  • Described printing and event services available to customers, thoroughly explaining product information and care of orders
  • Answered incoming calls, emails and faxes addressing customer requests, orders, and resolving problems in a fast-paced environment
  • Coordinated schedules and timelines for all orders, maintained deadlines and provided all updates to orders with customers via phone and email
  • Communicated with vendors regarding back order availability, future inventory and special orders
Education
High School Diploma Dec 2011
Options For Youth-Victorville Charter High School Fontana, CA
Associate of Arts San Bernardino Valley College San Bernardino, CA
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Objective

I currently work as a wind turbine technician seeking a career position that will enable me to use my educational background, knowledge, and skills while maintaining safety my number one priority. I am a reliable professional that will bring a diligent attitude with the focus of helping the team strive for success.

Education
04/2017
Associate of Applied Science: Wind Energy Technology
Texas State Technical College - Harlingen, Texas
05/2010
High School Diploma
Simon Rivera High School - Brownsville, Texas
Skills And Knowledge Base
  • Strong leadership skills
  • Fast learner and willingness to learn
  • Critical thinking
  • Team leader and team player
  • Wide knowledge of the occupational hazards and safety precautions
  • Knowledge of troubleshooting and repairing electrical, mechanical, or hydraulic malfunctions
  • Knowledge and understanding of electrical circuit theory and measurements
  • Programmable Logic Controllers
  • Knowledge and understanding of the SCADA system
  • Power Delivery Systems
  • Knowledge of power distribution and transmission systems
  • 3 Phase Motor Control
  • Read and understand electrical, hydraulic, and pneumatic schematic diagrams
  • General construction and framing
Certifications
  • American Heart Association First Aid/CPR/AED (November 2018)
  • American Safety Council OSHA 10 Hazard Training for the Construction Industry (January 2017)
Work History
09/2017 to Current
Wind Turbine Technician Avangrid Renewables Sarita, TX

As a technician I am responsible for the onsite operation, maintenance, repair and replacement of equipment on renewable energy generation plants, and is effective in all areas of plant operations as directed by the Plant Manager or Supervisor. I am also a Fall Protection and Rescue Trainer (February 2019). Read schematics and proficiently troubleshoot complicated mechanical, electrical, and hydraulic problems with variable pitch, variable speed control systems and components. Perform mechanical and electrical component repair or replacement of parts to correct malfunctions following all manufacturers' requirements. Comply with all project environmental health and safety programs. Perform preventive maintenance in accordance with OEM maintenance manuals. Adhere to effective internal controls. Perform data collection and prepare reports to meet wind plant reporting requirements. Perform various retrofits and design modifications. Perform various QA/QC functions, compile and submit supporting documents of items found. Support Construction in the Mechanical and Commissioning walk-downs.

05/2019 to 10/2019
Solar Installer Sunpro Solar Inc. Brownsville, Texas

As a installer I perform the layout, assembly, and installation of solar arrays and mounting hardware. Assist with electrical wiring of the solar system. Provide customer service to every customer throughout the installation process.

04/2017 to 09/2017
Wind Turbine Technician Granite Services International, Inc. Tampa, Florida, United States

My position as a Material Receiver was responsible for initial receipt of wind turbine components as they arrive onsite, direct proper direction of material to lay-down area, and initialize inspection for suitability for use. My essential duties and responsibilities are to report to the Material Management Lead and Site Manager, monitor initial receiving components at site, dispatch material to different locations, inspect components, maintain records that fully reflect the inspections performed, oversee offload activities, provide detailed documentation of any damages caused prior to delivery, verify that all components are compatible with each other, follow all assigned Environmental Health and Safety procedures, and verify that the work is completed in compliance with the customer's requirements.

04/2015 to 03/2017
Receiving, Retail Sales, and Customer Service Associate Burlington Coat Factory Brownsville, Texas, United States
12/2010 to 07/2015
Cashier Mr G's Fireworks Brownsville, Texas, United States
04/2014 to 03/2015
Cashier and Lot Loader The Home Depot Brownsville, Texas, United States
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Summary
Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Skills
  • Quick learner
  • Client-focused
  • Training and development
  • Microsoft Office
  • Operations management
  • Customer Service
Experience
11/2016 to 04/2017
Customer Service Associate Payless ShoeSource Delray Beach, FL
Informed customers about sales and promotions in a friendly and engaging manner.Consulted with customers on the latest styles and trends. Trained new employees on how to operate cash register.
Opened and closed the store, which included counting cash drawers and making bank deposits. 
04/2014 to 11/2015
Brand Ambassador Bai West Palm Beach, FL Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits. Organized items in visually appealing manner. Worked flexible schedule to accommodate changing customer levels. Trained all new sales employees on effective techniques.
09/2011 to 08/2015
Customer Service Associate Publix super market Deerfield Beach, FL
Offered exceptional customer service. Informed customers about sales and promotions in a friendly and engaging manner. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Education and Training
2004
Deerfield Beach High School Deerfield Beach, FL, USA
Associate of Applied Science Keiser University Ft. Lauderdale, FL, USA
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Summary

A highly-motivated determined and goal-orientated, interested in becoming a team-player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. Skilled in customer services in leadership and communication, knowledgeable of creating sales strategies and ensuring that appropriate measures are taken to met set sales goals.  Seeking a position where I can build on my current skill set to contribute to a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. 


Skills
  • Detail goal-oriented team player
  • Excellent Customer Service skills
  • Energetic work attitude
  • Excellent time management skills
  • Team leadership and excellent communication skills
  • Strong work ethic - dependable and reliable - hard worker - fast learner
  • Courteous, professional demeanor 
  • Sales expertise
  • Excellent Time Management and multi-tasker 
  • Proficient in Data Entry/Computer Skills/Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Microsoft Office
  • Client-focused
  • Opening/closing procedures
  • Inventory control familiarity
  • Visual merchandising proficiency
  • Telecommunication skills
  • Superior organizational skills
  • Sharp problem solver
  • Flexible scheduling
  • Loss prevention
  • Personnel training and development
  • Markdown/promotional procedures
Experience
Lot Associate - Customer Service Assistant 08/2018 to Current The Home Depot Brighton, MI
  • Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store
  • This position interacts with Home Depot associates and customers
  • The Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position
  • Direct customer interaction is frequently required for some positions and excellent customer service skills are required
  • Operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers
  • Ensure the store is stocked and ready for business every day
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Documented conversations with customers to track requests, problems and solutions
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Created appropriate storage space within assigned areas and ensured that received items were transported and stacked in a safe manner
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely
Cashier, Customer Service Clerk, Sales Associate 06/2014 to 06/2018 Meijers Brighton, Michigan


  • Politely greeted each customer with a friendly and professional customer interactions. Assisted customers with store and product complaints.  
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Assisted in the training of new customer service representatives and associates.
  • Cross-trained employees and provided back-up for other customer service representatives when needed.
  • Processed merchandise return and exchanges, explained return policy in detail to customers, guiding and solving queries of customer.
  • Worked as a team member performing cashier duties, product assistance at customer service desk and sales associate in electronics and photo lab.
  • Processing prints and assisting customers with instant and 1 hour machines.
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Processed all United States Postal Services request (shipping, postage).
  • Redeemed and sold online and instant lottery tickets, verifying age. Completed all Western Union and Money order transactions.
  • Identified potential shoplifters and alerted management.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Organized, stocked and maintained the cashier area. 
  • Responsible for selling, stereos, televisions, cameras and an array of other electrical devices.
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Replenished merchandise shelves with items from the stockroom.
  • Managed quality communication, customer support and product representation for each client.
  • Prepared weekly sales reports for the sales team and sales management.
  • Assisted in the development of new policies and procedures.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Answered customer telephone inquires promptly and in an appropriate manner on new products including prices, warranties, and quality.
  • Organized weekly sales reports for the sales department to track product success.


Education and Training
High School Diploma: Computer Science 2013 Howell High School Howell, Michigan
Computer Science Lansing Community College Lansing, Michigan
Activities and Honors

Played Varsity Hockey - Howell High School and Kensington Valley Hockey Club. 

Volunteer Work and Community Service for South Lyon Fire Department

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Highlights
  • Microsoft Office proficiency
  • Knowleadgeable in QuickBooks and ComputerEase
  • Familiar with Microsoft Dynamics AX and SAP
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Team-player with leadership qualities
Accomplishments
  • Planned and executed a major office headquarter move
  • Increased office organization by developing a more efficient filing system and customer database protocols
  • Saved Music & Arts $30,000 in one year refurbishing an average of 500 woodwind and brass mouthpieces per day
Experience
Gideon's Wood Floor Service Inc. Annapolis, MD Assistant Manager & Administrative Assistant 08/2005 to 02/2019
  • Regularly received incoming calls and placed out going calls on a daily basis from, and to customers
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Managed field crews and scheduled their daily jobs and estimates
  • Designed central file systems and maintained electronic and paper files
  • Handled all media and public relations inquiries
  • Designed, created and maintained the company website and social media pages
  • Wrote reports and correspondence from dictation and handwritten notes
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Entered data into MS Word, Excel and QuickBooks
  • Managed the day-to-day calendar for the company's CEO
Conduent (Highmark) Charlotte, NC Provider Services Representative 07/2018 to 10/2018
  • Handled inbound calls for Provider Services
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
  • Researched and quoted member benefits
  • Researched and resolved any claim denials or underpayment of claims
  • Researched and provided information on preauthorization, procedure codes, and medical policy
  • Researched claims and benefits in OSCAR and ICIS, and documented notation in ICIS before wrapping up calls


SAPUTO Dairy Foods USA, LLC Frederick, MD Aseptic Document Reviewer 04/2018 to 06/2018
  • Gathered, organized and reviewed production documents for discrepancies and deviations
  • Reviewed deviations with management and gathered all supporting documentation for deviation review
  • Executed positive release criteria as determined by regulatory, customer, and Saputo Dairy Foods and entered data in SAP to release inventory
  • Reviewed all daily micro results after specified incubation time, and sensory finished product ballot
  • Maintained all pertinent records related to aseptic packaging and lab documents
Music & Arts Frederick, MD Warehouse Inventory Specialist 05/2016 to 11/2017
  • Key member of US distribution team picking and shipping supplies to Music & Arts warehouses and affiliates throughout the country
  • Selected and packed products for specific routes according to pick sheets
  • Received and processed incoming shipments and reviewed contents against purchase order for accuracy
  • Verified returned goods and damaged products and re-entered goods into inventory
  • Reported inventory balances and cycle counts in the ERP, WMS systems and entered data into Excel spreadsheets
  • Maintained stock levels and performed weekly inventory management
  • Completed daily reports and journal entries
  • Managed Refurbished supplies department Production team
  • Planned, assigned, and directed work
Eastport Yacht Club Annapolis, MD Server 01/2008 to 10/2011
  • Delivered exceptional, friendly and fast customer service. 
  • Answered questions about menu selections and Appropriately suggested additional items to customers to increase restaurant sales.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Resolved problems promptly and escalated larger concerns to management.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
Abercrombie & Fitch Co Annapolis, MD Customer Service Associate 03/2006 to 07/2006
  • Offered exceptional customer service to differentiate and promote the company brand
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Recommended merchandise based on customer needs
  • Operated a cash register to process cash and credit card transactions
  • Replenished floor stock to ensure product availability for customers
  • Maintained visually appealing and effective displays for the entire store
Bed Bath & Beyond Annapolis, MD Warehouse & Customer Service Associate 10/2004 to 07/2005
  • Received and counted stock items, and recorded data
  • Unpacked items to be stocked on shelves and in stockroom
  • Verified inventory by comparing physical counts of stock
  • Stored items in an orderly and accessible manner in stock and supply rooms
  • Marked and priced stock items using tags, stamps, and electronic labeling equipment
  • Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
Education
Bussiness Administration University of Maryland University College, Adelphi, MD

Graduation expected in 2019

  • Member of Enactus
  • Coursework in Business Management
  • Coursework in Human Resource Management and Business Administration