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Over 4 years of Professional Customer Service oriented experience. Determined Assistant Supervisor with strong interpersonal skills and extensive retail experience as well as Customer service Representative who maintains a high level of professionalism.
  • Customer Service oriented 
  • Multi-tasking
  • Cash handling
  • Professional and friendly
  • Very punctual and organized
  • Time Management
  • Creative Problem Solving
  • Multi-Task Management
  • One Note Programs
  • Telephone Skills
  • Active Learning
  • MS Office Programs (Word, Excel, Outlook)
12/2016 to 01/2017
Merchandiser Thredup San Leandro, CA
  • Selected merchandise based on the most favorable price and quality.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Organized and located inventory with proper device followed by numerical and alphabetical location staging.
08/2017 to Current
Inventory Merchandiser Burlington Las Vegas, NV
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
04/2017 to 07/2017
Customer Service Coordinator Order Inn Las Vegas, NV
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Properly directed inbound calls in phone queues to improve call flow.
11/2015 to 12/2015
Back Inventory Merchandiser ( Seasonal) Target San Leandro, CA
  • Organized and located inventory and updated store spreadsheets.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
07/2015 to 08/2016
Assistant Manager Dollar Green San Leandro, CA
  • Operated a cash register to process cash, check and credit card transactions.
  • Organized register supplies.
  • Provided professional and courteous service at all times.
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Updated register logs.
  • Computed sales prices, total purchases and processed payments.
  • Placed special orders and called other stores to find desired items.
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
09/2013 to 12/2013
Merchandiser Sears Outlet San Leandro, CA
  • Selected merchandise based on the most favorable price and quality.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Organized and located inventory and updated store spreadsheets.
09/2017 to Current
Telephone Interviewer Survey Sampling International Las Vegas, NV
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Transferred Calls to facilitate with extended information.
  • Facilitate with questionnaires.
  • Take up to 300 calls
Education and Training
GED Hayward Adult School Hayward, CA, USA
This resume is created in 7 minutes.
Professional Summary
Enthusiastic and dependable professional looking for the Administrative Assistant position with. Bringing strong clerical skills and utilizing exceptional customer care with a proven ability to operate multi-line telephone system to manage the front desk operations in the most efficient way
Skill Highlights
  • Strong organizational skills
  • Administrative expertise
  • Strong written/verbal communication abilities 
  • Strong interpersonal skills 
  • Telecommunication skills
  • Customer service expert 
  • Microsoft Office proficiency
  • Self-directed
  • Initiative and problem-solving abilities 
  • Excellent at multi-tasking 
Professional Experience
NEXTCAR RENTAL Camp Springs, MD Customer Service Coordinator (CSC) 12/2017 to Current
  • Answers customer inquiries in a friendly/professional manner while providing correct information on fleet availability/price quotes
  • Complete qualification procedures prior to renting vehicles
  • Complete rental transactions and agreements for customers following established guidelines and procedures
  • Obtain required authorization, signatures, imprints, addendums, confirmation numbers, etc.
  • Display courteous, professional customer service and customer service sales skills that reflect positively upon the company
  • Handles customer complaints or escalates when necessary
  • Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
  • Maintains records of customer interactions and transactions
  • Meets or exceeds all service and sales targets
  • Prepare vehicles according to established procedures in Rentworks system
  • Provide customers with complete and accurate rental information, specifically vehicle class availability, rental rates and requirements   
  • Clean exterior and interior of vehicle according to service delivery standards
  • Turn in any articles left by customers to designated lost and found area
  • Vacuum interior/wash and clean exterior of vehicles manually 
  • Receive incoming telephone calls from customers inquiring about rental reservations,rental transactions, rates, eligibility or other information
  • Review completed contracts with customers to verify accuracy of information
  • Explain rates/charges and provide customers with completed rental agreements when they pickup rental 
  • Sell company programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management
  • Review completed contracts with customers to verify accuracy of information
  • Explain rates and charges. Provide customers with completed rental agreements
  • Complete all procedures for returned vehicles
  • Explain changes to customers and process payments
  • Complete incident reports and other pertinent documents to District Managers within established deadlines
  • May also use automated hand held check-in system to close rental contracts providing customers with rental receipts once transactions are complete
  • Audit closed contracts to ensure correct charges for rates, refueling, discounts, applicable taxes, etc. have been applied
  • Answer telephone inquiries from customers utilizing established telephone techniques and etiquette
  • Resolve customer questions and complaints
  • Secure company assets in assigned work area
  • Read and remain current on company announcements, procedures, notices, etc. in order to stay abreast of company programs, promotions, restrictions, rates, etc.
  • Perform other duties and projects as assigned
Inova Alexandria Hospital Alexandria, VA Unit Secretary 07/2014 to 12/2017
  • Assist patients/visitors in person and on the telephone with their inquiries
  • Screens/refers callers to staff or other department
  • Provides clerical assistance to Unit Director, Administrators and Nurse Supervisors, ensuring that their needs are met so that they can handle their duties more effectively 
  • Responsible for organizing patients charts and maintaining Unit files 
  • Assist Nurse Supervisor with the assignment of room and beds for new admissions and transfers
  • Monitor/maintain all office equipment such as copy/fax machines to make sure they are in proper working order
  • Create service requests for equipment that need repairs
  • Make copies, send faxes and handle all incoming and outgoing correspondence 
  • Assist Unit Administrators to keep track of inventory used in the Unit to prevent shortages 
  • Effectively interact with patients/visitors in person and on the telephone assisting them with their inquiries
  • Keep nursing station neat and clean at the beginning and end of each shift
  • Ensure all office equipment such as copy/fax machines are in proper working order and fully stocked with paper
  • Transcribe charge nurse/attending physicians' medical orders and notes into hospital's computer system
  • Create service requests, make copies, send faxes and handle all incoming and outgoing correspondence 
  • Ensure patient confidence and protects hospital operations by keeping information confidential
  • Frequently provide unit secretarial coverage for multiple units during staffing shortages
  • Maintain Patient Call bell requests log 
  • Contribute to team effort by helping co-workers when needed/completing related tasks as requested
Hawthorn Suites by Wyndham Alex. Alexandria, VA Front Office Manager 01/2012 to 10/2013
  • Prepare weekly schedule, handle all customer concerns in a pleasant and professional manner
  • Supervise a staff of 10 guest service employee
  • Ensure all employees were properly trained, knowledgeable and provided excellent guest service
  • Assist with the daily administrative duties of the hotel
  • Responsible for front desk operations such as guest relations and concierge services 
  • Monitor booking sites and social media rating sites for guest comments to seek areas in need of improvement 
  • Maintain hotel room inventory by communicating with housekeeping, engineering and overnight management
  • Foster strong working relationships with all hotel departments 

Guest Service Agent

  • Monitor room availability using Opera Software
  • Process guest payments for room charges, food and beverage charges and phone charges 
  • Balance all rebates and other miscellaneous charges
  • Answer inquiries pertaining to the hotel's amenities, services offered, policies, area attractions, dining, and directions
  • Handle guest requests and take appropriate actions to resolve complaints
  • Compute bills and make changes to guest reservations as required
Office Depot Falls Church, VA Customer Service Specialist 07/2010 to 01/2012
  • Offer exceptional customer service to differentiate and promote the company brand
  • Balance the needs of multiple customers simultaneously in a fast-paced retail environment
  • Observing everyone walking in and out of the store to make sure that everyone and everything is secure 
  • Create and order printed materials such as business cards, custom stamps, daters, invitations, name badges
  • Patiently serve customers with a positive demeanor
  • Aid customers at the self-service copy center
  • Utilizing store's POS system to process customer transactions
Wyndham Garden Trenton (Formerly Trenton Marriott at Lafayette Yard) Trenton, NJ Front Desk Agent 05/2009 to 09/2009
  • Ensure guest's needs are met and exceeded during their stay by recording their comments/complaints and then referring them to managers as necessary
  • Reconcile guest folios and made adjustments to guest reservations
  • Assist with serving in the banquet department
  • Balance all rebates and other miscellaneous charges
Sears Lawrenceville, NJ MCA—Merchandise Customer Assistant 06/2008 to 01/2009
  • Provide excellent customer service by actively communicating with customers and assist them in selecting products that best fit their personal needs
  • Maintain visually appealing and effective displays for the Home Fashions department
  • Restock merchandise in an organized and pleasing fashion
  • Price tagged merchandise
Education and Training
Central Service Technician 2016 Sterile Processing Services, Falls Church, VA, USA
Associate of Applied Science: Hotel Restaurant and Institution Management 2009 Mercer County Community College, West Windsor, NJ, USA
This resume is created in 7 minutes.
Ambitious professional with Bachelor's degree and 5+ years  customer service experience seeking to join a team that allows for a path to supervisory, training, or management.
Flexible and willing to relocate.
Education and Training
Bachelor of Arts Stephen F. Austin State University, Nacogdoches, Texas
All Lines Adjuster License Texas Department of Insurance, Austin, Texas License
Progressive Lewisville, Texas Estimator 08/2015 to Current
Achieved a promotion after 6 months as a liability adjuster to current estimator role. Daily tasks consist of inspecting damaged vehicles, writing estimates, and making decisions consistent with claims standards. Determines if vehicle damages are consistent with the accident description and date of loss. Completes valuation of vehicle to confirm if repairable or total loss, setting clear expectations regarding repair duration, expected repair outcomes, and financial obligation with customers.
Claims Adjuster Trained and established as a proficient Texas auto liability adjuster through company sponsored training. Responsible for the screening and processing of losses, determining coverage exposures, liability analysis, negotiating settlements, and making payments.
Capital One Plano, Texas Funding Analyst 02/2010 to 08/2015 Reviewed, verified, and processed loan documentation to assist auto finance customers. Made outbound phone calls to gather and verify loan information with customers and other business partners in order to process loan funding, payments, underwriting, and change of ownership. Developed relationships with finance managers and dealers that frequently used our program to obtain documentation more quickly and grow our brand.
Customer Service Coordinator Excelled in the loan origination call center. Answered inbound calls regarding the Auto Navigator and Refinance loan products. Reviewed documentation, ensuring loans meet policy guidelines. Gave customer and dealer approval to use loan. Assisted with new hire training and round table discussions with other branches of the auto finance department to improve interdepartmental communication and streamline the funding operating procedures.
Call Center Banker Answered inbound calls from banking customers in call center environment.  Grew in my role to assist with new hire training of call center agents and exceeded monthly department goals for quality assurance, availability, and sales referrals.
This resume is created in 7 minutes.
Professional Summary
Personable and professional customer service specialist with over 7 years background in fine dining and hospitality. Motivated to exceed goals under pressure in fast-paced, team-based environments. Driven to deliver the highest level to customers and building long term relationships with clients.
  • Service-oriented
  • Payroll management
  • POS systems
  • Food and beverage services
  • Reservations and booking system experience
  • Adaptability and responsiveness
  • Staff training
  • Expertise in invoice and payment transactions
  • Exceptional organization
  • Inventory management systems
  • Financial administration 
  • Account reconciliation
  • Project coordination
  • Team leadership
  • Proactive mindset
  • Persuasive communication style
  • Adherence to high customer service standards
  • Customer Relationship Management Software (CRM)
Bilingual - English and Spanish
Work History
Accounts Receivable Contract Administrator 10/2015 to 10/2016
  • Completing all invoicing for three operating companies.
  • Maintaining all aspects of the accounts receivable subledgers in two operating companies.
  • Installation contract administration including client set-up in accounting software.
  • Coordinating intercompany billing with the manufacturing company.
  • Coordinating completed work billing with the service department.
  • Daily monitoring of the sales department contract billing and follow-up.
  • Analytical review of accounts receivable aging in two operating companies.
  • Performing monthly bank account reconciliations.
  • Maintenance of cash receipts register including posting of payments to the general ledger.
  • Making client collection calls as needed, processing client credit card payments, and the completion of client refunds.
  • Maintenance of finished goods inventory records.
  • Special projects as requested by the Controller.
  • Communicate with clients over the phone to resolve accounting issues.
  • Processed insurance certificates, sidewalk permits, incoming contracts, and reviewed AIA's.
  • Entered all customer information using data entry, created sales orders in SagePro.
  • Scheduled installation work.
Customer Service Coordinator 10/2015 to 10/2016
  • In charge of answering heavy flow of phone calls and appointment scheduling.
  • Correspond via e-mail, fax, telephone, and/or postal mail with vendors and clients.
  • Manage service and survey calendars.
  • Responsible for updating daily work reports and logging all completed service work.
  • Create and send quotes to clients when requested.
  • Create sales orders, purchase orders, and invoices using SagePro accounting software.
  • Process payments.
  • Manage purchasing procedures and goods received log.
  • Other clerical duties as required (filing, faxing, mailing, etc.).
Administrative Assistant 02/2014 to 09/2015
Engineering Department
  • Responsible for all related office clerical functions such as but not limited to mails, e-mails, messages, dispatching and other secretarial/receptionist duties.
  • Responsible of Petty Cash and all necessary procedures related to logistics such as Purchase Orders, invoice and receipts payment transactions.
  • Administrative functions related to Department's staff such as Personnel Action Forms, payroll, employee scheduling and schedule job's assignments.
  • Responsible for numerous reports development.
  • Coordinated Room Preventive maintenance program.
  • Established parameters, coordinating and communicating with other departments as needed.
  • Assisted on interdepartmental activities, such as monthly Employee Recognition program and others.
  • Managed all Purchasing procedures and keep inventory and cost control.
Restaurant Coordinator 05/2012 to 02/2014
Palme d'Or
  • Responsible for complementing the work done by the restaurant staff and culinary department.
  • Monitored how sections are sat and the ability for the kitchen and wait staff to competently handle the amount of guests in the room.
  • Assisted all wait staff, restaurant managers, Chefs and Culinary Managers and insure proper organization for the entire department.
  • Additional duties included laying out new menus, preparing profit/loss reports for the restaurant manager, assisting in promoting the outlet with mailings, email and fliers, and scheduling staff training and tastings.
  • Programed menu items into a point-of-sale system and printing daily specials may also be required.
Office Assistant 11/2007 to 06/2012
  • Delegated to answer telephones, routes calls, takes messages, and provides general information; greet and direct visitors; answers routine inquiries.
  • Opened and routed incoming mail; distributes correspondence and other material to appropriate people.
  • Also, performe a variety of routine typing assignments, draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; creates and mails form letters.
  • Copied materials as requested; sends facsimiles.
  • And none the less processed, and/or updated files, records, and other documents.
MBA: Hospitality Management Current Johnson & Wales University - Hospitality Management
Associate of Arts: Business Administration 2012 Miami Dade College - Miami, FL Business Administration