Customer Service Manager resume examples

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Skillful Customer Service Manager resume

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Roy Gillies

Sales support with can-do attitude and willingness to help at all times, with a track record of managing a wide variety of customer service issues quickly and efficiently.

  • Reliable with excellent work ethic
  • Meticulous attention to detail
  • Excellent communication skills
  • Complex problem solving
  • Positive attitude
  • Strong interpersonal skills
  • Exceptional time management
  • Prospecting techniques
  • Relationship building
Ken Garff Glass & Autobody American Fork, Utah Parts Representative 06/2017 to Current
  • Responded to all customer inquiries in a timely manner.
  • Implemented a consultative selling approach on all inbound calls.
  • Created strategies to grow customer base.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
Patterson Dental Company Salt Lake City, Utah Customer Service Representative 03/2007 to 06/2017
  • Exceptional customer service skills with strong communication skills in verbal and written form.
  • Entered data into a SAP computer system using computer software programs including web based, spreadsheet and word processing systems
  • Calculating current payments and amount past due on several accounts.
  • Clearly explained company policies and procedures for product delivery and installs on equipment
  • Completed research on complex problems and resolved issues in a timely manner
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
Smiths Food & Drug Elko, NV Department Manager 12/2002 to 03/2007
  • Followed established departmental and store policies and procedures. 
  • Directly oversees the successful operation of the grocery, frozen, dairy and natural and specialty foods departments.
  • Ensures the quality and freshness of all products and services.
  • Ensures the store is cleaned daily and meets the company standards for appearance.
  • Delivers excellent customer service to all customers.  
    High School Diploma Carson Graham High School, Vancouver, B.C.
    Diploma Vancouver Technical College, Vancouver, B.C.

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    Job-winning Customer Service Manager resume

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    Brittany Becker
    Professional Summary

    Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with an organized nature and advanced problem-solving strengths.  Self-motivated work ethic with ability to work well independently or in team environments.

    • Customer service
    • Shipping and receiving professional
    • Quick learner
    • Creative problem solver
    • Exceptional communication skills
    • Complaint resolution
    • Strong client relations
    • Data entry
    • MS Windows proficient
    • Document preparation
    Work History
    Customer Service Representative, 06/2019 to Current
    Casco Manufacturing Bolingbrook, IL
    • Responded to customer requests for products, services and company information.
    • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    Purchasing Manager, 11/2017 to 06/2019
    Alpha Medthrift Scientific Company Frankfort, IL
    • Creates purchase orders.
    • Communicates with vendors regarding back order availability, future inventory and special orders.
    • Manages and responds to all correspondence and inquiries from customers and vendors.
    • Sourced vendors, built relationships and negotiated prices.
    • Managed timely and effective replacement of damaged or missing products.
    • Organizes receipts, purchases and the documentation of finished goods, packaging, and materials.
    Logistics Assistant, 02/2012 to 08/2017
    Sunset Transportation Inc St Louis, MO
    • Prepared paperwork and created packing list associated with daily shipments.
    • Communicated daily with all carriers to expedite and track shipments for all domestic and import trailers.
    • Requested rate quotes and negotiated the best price and availability for the customer.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    Bachelor of Social Work: 2012
    Governors State University - University Park, IL

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    Experienced Customer Service Manager resume

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    Kimberly Orise
    Career Overview

    Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

    • Call center experience
    • Inbound and outbound calling
    • Active listening skills
    • Account management
    • Strong problem Solving Ability
    • High Customer Service Standards
    • Clear Communication Skills
    • Attentiveness
    • Attention to Detail
    • Adaptive Team Player
    • Conflict Resolution Proficiency
    Work Experience
    Mega Energy LLC February 2020 to Current Customer Service Representative
    Sugar Land, TX
    • Answering Inbound calls daily
    • Assisting customers with their account & billing inquiries
    • Enrollments & renewals
    • Promptly responding to general inquiries from customers via mail, e-mail and fax
    • Providing accurate and appropriate information in response to customer inquiries
    • Order processing & data entry
    • Other general office duties
    Anthem Inc September 2018 to February 2020 Client Service Representative
    Houston, TX
    • Answer approximately 80-100 calls daily in a high volume call center
    • Assist medical providers with eligibility and authorization inquiries 
    • Assist members with submitting medical appeals
    • Assist members with their benefit inquiries
    • Assist members with finding primary care doctors & specialists
    • Assist members with scheduling doctors appointments
    • Data Entry
    Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
    Houston, TX
    • Answering inbound calls daily via internet phone system
    • Assisting customers with their account & billing inquiries
    • Providing accurate and appropriate information in response to customer inquiries
    • Promptly responding to general inquiries from customers via mail, e-mail and fax 
    • Enrollments & renewals
    • Order processing & data entry
    • Problem solving
    • Payment processing on a secured payment system 
    • Handling returned mail & outgoing mail
    • Other general office duties
    Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
    Houston, TX
    • Answering inbound calls daily in a high call volume call center
      • Assisting customers with their account inquiries
      • Data & order entry
      • Payment processing on a secured payment system
      • ​Other general office duties
      LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
      Houston, TX
      • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
      • Updated customers financial status information 
      • Received and applied payments to delinquent accounts
      • Assisted customers with their account inquiries 
      • Negotiating & problem solving
        United Recovery Systems March 2009 to June 2010 Collections Representative
        Houston, TX
        • Answered inbound calls daily from approximately 100 account holders
        • Problem solving & negotiating
        • Received and applied payments to delinquent accounts 
        • Created repayment plans based on account holders financial status and repayment abilities 
        • Updated customer accounts with interactions, payments and personal information
        • Data entry
        Education and Training
        Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
        • Registered Dental Assistant
        North Star Academy High School Diploma Houston, TX