Customer Service Manager resume examples

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Skillful Customer Service Manager resume

Roy Gillies
Summary

Sales support with can-do attitude and willingness to help at all times, with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights
  • Reliable with excellent work ethic
  • Meticulous attention to detail
  • Excellent communication skills
  • Complex problem solving
  • Positive attitude
  • Strong interpersonal skills
  • Exceptional time management
  • Prospecting techniques
  • Relationship building
Experience
Ken Garff Glass & Autobody American Fork, Utah Parts Representative 06/2017 to Current
  • Responded to all customer inquiries in a timely manner.
  • Implemented a consultative selling approach on all inbound calls.
  • Created strategies to grow customer base.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
Patterson Dental Company Salt Lake City, Utah Customer Service Representative 03/2007 to 06/2017
  • Exceptional customer service skills with strong communication skills in verbal and written form.
  • Entered data into a SAP computer system using computer software programs including web based, spreadsheet and word processing systems
  • Calculating current payments and amount past due on several accounts.
  • Clearly explained company policies and procedures for product delivery and installs on equipment
  • Completed research on complex problems and resolved issues in a timely manner
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
Smiths Food & Drug Elko, NV Department Manager 12/2002 to 03/2007
  • Followed established departmental and store policies and procedures. 
  • Directly oversees the successful operation of the grocery, frozen, dairy and natural and specialty foods departments.
  • Ensures the quality and freshness of all products and services.
  • Ensures the store is cleaned daily and meets the company standards for appearance.
  • Delivers excellent customer service to all customers.  
    Education
    High School Diploma Carson Graham High School, Vancouver, B.C.
    Diploma Vancouver Technical College, Vancouver, B.C.
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    Job-winning Customer Service Manager resume

    Brittany Becker
    Professional Summary

    Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with an organized nature and advanced problem-solving strengths.  Self-motivated work ethic with ability to work well independently or in team environments.

    Skills
    • Customer service
    • Shipping and receiving professional
    • Quick learner
    • Creative problem solver
    • Exceptional communication skills
    • Complaint resolution
    • Strong client relations
    • Data entry
    • MS Windows proficient
    • Document preparation
    Work History
    Customer Service Representative, 06/2019 to Current
     Casco Manufacturing – Bolingbrook, IL
    • Responded to customer requests for products, services and company information.
    • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    Purchasing Manager, 11/2017 to 06/2019
     Alpha Medthrift Scientific Company – Frankfort, IL
    • Creates purchase orders.
    • Communicates with vendors regarding back order availability, future inventory and special orders.
    • Manages and responds to all correspondence and inquiries from customers and vendors.
    • Sourced vendors, built relationships and negotiated prices.
    • Managed timely and effective replacement of damaged or missing products.
    • Organizes receipts, purchases and the documentation of finished goods, packaging, and materials.
    Logistics Assistant, 02/2012 to 08/2017
     Sunset Transportation Inc – St Louis, MO
    • Prepared paperwork and created packing list associated with daily shipments.
    • Communicated daily with all carriers to expedite and track shipments for all domestic and import trailers.
    • Requested rate quotes and negotiated the best price and availability for the customer.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    Education
    Bachelor of Social Work: 2012
     Governors State University - University Park, IL
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    Experienced Customer Service Manager resume

    Kimberly Orise
    Career Overview

    Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

    Qualifications
    • Call center experience
    • Inbound and outbound calling
    • Active listening skills
    • Account management
    • Strong problem Solving Ability
    • High Customer Service Standards
    • Clear Communication Skills
    • Attentiveness
    • Attention to Detail
    • Adaptive Team Player
    • Conflict Resolution Proficiency
    Work Experience
    Mega Energy LLC February 2020 to Current Customer Service Representative
    Sugar Land, TX
    • Answering Inbound calls daily
    • Assisting customers with their account & billing inquiries
    • Enrollments & renewals
    • Promptly responding to general inquiries from customers via mail, e-mail and fax
    • Providing accurate and appropriate information in response to customer inquiries
    • Order processing & data entry
    • Other general office duties
    Anthem Inc September 2018 to February 2020 Client Service Representative
    Houston, TX
    • Answer approximately 80-100 calls daily in a high volume call center
    • Assist medical providers with eligibility and authorization inquiries 
    • Assist members with submitting medical appeals
    • Assist members with their benefit inquiries
    • Assist members with finding primary care doctors & specialists
    • Assist members with scheduling doctors appointments
    • Data Entry
     
    ​
    Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
    Houston, TX
    • Answering inbound calls daily via internet phone system
    • Assisting customers with their account & billing inquiries
    • Providing accurate and appropriate information in response to customer inquiries
    • Promptly responding to general inquiries from customers via mail, e-mail and fax 
    • Enrollments & renewals
    • Order processing & data entry
    • Problem solving
    • Payment processing on a secured payment system 
    • Handling returned mail & outgoing mail
    • Other general office duties
    Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
    Houston, TX
    • Answering inbound calls daily in a high call volume call center
      • Assisting customers with their account inquiries
      • Data & order entry
      • Payment processing on a secured payment system
      • ​Other general office duties
      LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
      Houston, TX
      • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
      • Updated customers financial status information 
      • Received and applied payments to delinquent accounts
      • Assisted customers with their account inquiries 
      • Negotiating & problem solving
        United Recovery Systems March 2009 to June 2010 Collections Representative
        Houston, TX
        • Answered inbound calls daily from approximately 100 account holders
        • Problem solving & negotiating
        • Received and applied payments to delinquent accounts 
        • Created repayment plans based on account holders financial status and repayment abilities 
        • Updated customer accounts with interactions, payments and personal information
        • Data entry
        Education and Training
        Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
        • Registered Dental Assistant
        North Star Academy High School Diploma Houston, TX
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