Customer Service Officer resume examples

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Skillful Customer Service Officer resume

Angelina Sousa
Summary
Skilled customer service representative committed to addressing customer concerns with speed and accuracy. Customer-focused with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Superior computer skills and telephone etiquette.
Experience
01/2018 to 01/2019
Customer Service Representative Blue Cross & Blue Shield of Rhode Island － Providence, RI
  • Responded to Medicare members' written or telephonic inquiries. 
  • Educate members and clearly respond to inquiries concerning products, benefits and eligibility, or billing.
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
  • Knowledge of CPT codes and some medical terminology
  • Knowledge of HIPPA laws and regulations
  • Knowledge of Saleforce, and Facets
06/2017 to 09/2017
Customer Service Representative IGT － Providence, RI
  • Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
  • Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
  • Diagnose and troubleshoot problems and take appropriate action.
  • Worked overtime shifts during busy periods.
11/2016 to 02/2017
Data Entry Medtronic － Mansfield, MA
  • Manually entered orders and communicated with customers regarding discrepancies, out of stock, price errors, order quantity errors, etc
  • Monitored shipments to guarantee on-time delivery.
  • Work with outside logistics company to coordinate delivery appointments and most efficient shipping method
  • E-file all po's, orders, invoices, and customer documents
08/2016 to 11/2016
Customer Service Representative MetLife － Warwick, RI
  • Communicated with customers via click to chat and phone regarding billing issues and account information
  • Followed up with potential clients regarding online information requests.
  • Promoted agency products to customers on the phone
  • Knowledge of Salesforce
12/2015 to 05/2016
Customer Service Representative CVS Caremark － Lincoln, RI
  • Created tickets to the IT department regarding website issues
  • Assisted customers with account passwords and ordering products online 
  • Assisted customers with online prescription management 
  • Knowledge of HIPPA laws and regulations
09/2015 to 12/2015
Logistics Service Representative Onprocess Technology － Ashland, MA
  • Coordinated rush orders and order changes.
  • Monitored shipments to guarantee on-time delivery.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Followed up with potential clients regarding recalls on their medical equipment.
06/2015 to 12/2015
Cashier/Customer Service Representative Burlington Coat Factory － North Attleboro, MA
  • Assessed customer needs and responded to questions. 
  • Cleaned and straightened work area. 
  • Operated cash register with proficiency. Worked overtime shifts during busy periods
Education and Training
Psychology Rhode Island College － Providence, RI

Completed 2 years
References

Enola G.
Former Co-worker

401-954-5208

 

Elizabeth Adams

Former Co-worker

401-261-1143

 

Decontee Payne

Former Co-worker

401-919-9895

 

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Job-winning Customer Service Officer resume

DiAngela Harris
Summary

Highly efficient Administrative Professional with over 8+ years' experience in a wide range of functions, including administrative support, project coordination, customer service and team leadership.

Skills
  • Strong communication skills
  • Great Telephone
  • Outlook etiquette
  • Typing 35wpm
  • Filing/Copying/Data Entry
  • Microsoft Access (PowerPoint/Word/Excel)
Relevant Experience
  • Received recognition for strong attention to detail, exemplary customer service, team-player attitude and being exceedingly knowledgeable.
Experience
10/2019 to Current
Administrative Assistant to Constituent Services Director Shelby County Schools － Memphis, TN
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Assisted in training and motivating new employees
  • Reviewed customer interactions and activity reports to identify and address concerns
  • Handled customer complaints promptly and effectively
  • Recruited and interviewed several applicants for peak season
  • Coordinated Commencement ceremonies for High School Seniors
  • Coordinated graduation ceremony details, including producing standards for program booklets and scheduling venues
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Answered phones to direct callers, schedule appointments and provide general office information.
07/2015 to 10/2019
Customer Service Associate Shelby County Schools － Memphis, TN
  • Provides exemplary customer service as a first point of contact for constituents who call, email or visit the service center; responds to high volume of general and critical requests for assistance or support
  • Prepares various reports detailing administrative information handled by the position. Reviews and answers correspondence for Call Center
  • Demonstrates problem solving skills that effectively address concerns/inquiries identified by customers, solves a wide breadth of concerns quickly and efficiently without the need to refer customers to others individual or departments unless necessary
Education and Training
2009
High School Diploma Mitchell High School － Memphis, Tn, United States
2020
Bachelor of Science: Healthcare Management University of Phoenix － Memphis, TN, United States
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Experienced Customer Service Officer resume

Lina Georgis
Professional Summary

Hard working and continually maintaining a positive attitude while interacting with customers/clients and demonstrating a meticulous work ethic. Previously working within my family business.

Currently working as a Property Manager at Wyndham Residential Realestate in Point Cook. I am quality-focused and committed to approaching all tasks with tenacity and attention to detail ensuring clients needs are met within a timely manner.

Skills
  • Other than fluent English, I can speak Arabic and also understand Assyrian
  • Excellent communication skills
  • Database management skills
  • I am flexible and easy going
  • I work well under pressure
  • I am honest, friendly and reliable to say the least
  • Work great in a team
  • Professional phone etiquette
  • I am customer service-oriented
  • I am accurate and have an eye for detail
  • I have a pleasant demeanour
  • Positive attitude
Work History
01/2005 to 01/2005
Manager/ Customer Service Sam Yousif – Jessie's Pizza- Greenvale, Vic
01/2006 to 01/2007
Manager/ Customer Service Sam Yousif – Jessies Pizza- Sunshine, vic
01/2007 to 01/2008
Manager/ Customer Service Sam Yousif – Jessie Pizza- Point Cook
01/2008 to 01/2008
Manager/customer service self emplpoyed – Hot House Pizza- Geelong
01/2009 to Current
Manger/ Customer Service self employed – Hot House Pizza- Point Cook, vic
02/2015 to 12/2016
Manager self employed – Pizza Industri Point Cook
01/2016 to 08/2018
Manager self employed – Emporio lounge & grill point cook
04/2018 to Current
Assistant Property Manager Alex Sherwin – Wyndham Residential Real Estate, Point Cook
  • Assisting two property managers carrying a portfolio of 235-250 properties each
  • Care-taking of both portfolios while property managers are on leave at separate times
  • Writing letters to landlords tenants and neighbouring properties
  • Arranging appointments with landlords and tenants and maintaining diary records
  • Routine inspections- checking for safety of tenants and making sure that the landlord property is kept well by the tenants
  • Demonstrated ability to write routine inspection reports
  • Filing, scaling and photocopying documents
  • Update client information on RP software
  • Preparing condition reports and carrying out final inspections of properties
  • Demonstrated ability to resolve all property maintenance issues for tenants and landlord
  • Demonstrated ability to follow up on tenant rental arrears to ensure that payments are made in a timely manner
  • Arranging appropriate tradesmen to repair/investigate maintenance issues at the property
  • Communicating with tenants & Landlords through email, phone and in person
  • Resolving a variety of complex tenants and landlord complaints
  • Preparing and processing out going mail
  • Respond to emergency maintenance and safety calls
  • Arrange lease agreements for tenants to sign
  • Opening vacant properties for tenant inspections
  • Meeting with landlords and tenants
05/2019 to Current
Property Manager Wyndham Residential Real Estate – Melbourne, VIC
Education/work experience
Diploma Business Administration RMIT University - Bourke Street Melbourne- 2004


- Dr. Nadia Sidrak Medical clinic Broadmeadows (6 months)
receptionist (2003)
- Legal Aid Broadmeadows (6 months)(2004)
office duties and attended court room interviews and hearings
- State revenue office Melbourne (2004)
Policy and Legislation department (6 months)
2018

Agent Representaive Certificate
Certifications
  • Police clearance check
  • Working with children Check
  • Current Divers Licence
Hobbies
  • Time with family                 
  • Shopping
  • Dinning out
  • Listening to music
References

Moe Elterrifi- Origin State Manager

0400 094 336


Wassim Shaaya- Partner

0434 286 422


Alex Sherwin- Wyndham Residential Real Estate

0422 318 946

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