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Summary
Skilled customer service representative committed to addressing customer concerns with speed and accuracy. Customer-focused with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Superior computer skills and telephone etiquette.
Experience
01/2018 to 01/2019
Customer Service Representative Blue Cross & Blue Shield of Rhode Island － Providence, RI
  • Responded to Medicare members' written or telephonic inquiries. 
  • Educate members and clearly respond to inquiries concerning products, benefits and eligibility, or billing.
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
  • Knowledge of CPT codes and some medical terminology
  • Knowledge of HIPPA laws and regulations
  • Knowledge of Saleforce, and Facets
06/2017 to 09/2017
Customer Service Representative IGT － Providence, RI
  • Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
  • Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
  • Diagnose and troubleshoot problems and take appropriate action.
  • Worked overtime shifts during busy periods.
11/2016 to 02/2017
Data Entry Medtronic － Mansfield, MA
  • Manually entered orders and communicated with customers regarding discrepancies, out of stock, price errors, order quantity errors, etc
  • Monitored shipments to guarantee on-time delivery.
  • Work with outside logistics company to coordinate delivery appointments and most efficient shipping method
  • E-file all po's, orders, invoices, and customer documents
08/2016 to 11/2016
Customer Service Representative MetLife － Warwick, RI
  • Communicated with customers via click to chat and phone regarding billing issues and account information
  • Followed up with potential clients regarding online information requests.
  • Promoted agency products to customers on the phone
  • Knowledge of Salesforce
12/2015 to 05/2016
Customer Service Representative CVS Caremark － Lincoln, RI
  • Created tickets to the IT department regarding website issues
  • Assisted customers with account passwords and ordering products online 
  • Assisted customers with online prescription management 
  • Knowledge of HIPPA laws and regulations
09/2015 to 12/2015
Logistics Service Representative Onprocess Technology － Ashland, MA
  • Coordinated rush orders and order changes.
  • Monitored shipments to guarantee on-time delivery.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Followed up with potential clients regarding recalls on their medical equipment.
06/2015 to 12/2015
Cashier/Customer Service Representative Burlington Coat Factory － North Attleboro, MA
  • Assessed customer needs and responded to questions. 
  • Cleaned and straightened work area. 
  • Operated cash register with proficiency. Worked overtime shifts during busy periods
Education and Training
Psychology Rhode Island College － Providence, RI

Completed 2 years
This resume is created in 7 minutes.
Summary

Highly efficient Administrative Professional with over 8+ years' experience in a wide range of functions, including administrative support, project coordination, customer service and team leadership.

Skills
  • Strong communication skills
  • Great Telephone
  • Outlook etiquette
  • Typing 35wpm
  • Filing/Copying/Data Entry
  • Microsoft Access (PowerPoint/Word/Excel)
Relevant Experience
  • Received recognition for strong attention to detail, exemplary customer service, team-player attitude and being exceedingly knowledgeable.
Experience
10/2019 to Current
Administrative Assistant to Constituent Services Director Shelby County Schools － Memphis, TN
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Assisted in training and motivating new employees
  • Reviewed customer interactions and activity reports to identify and address concerns
  • Handled customer complaints promptly and effectively
  • Recruited and interviewed several applicants for peak season
  • Coordinated Commencement ceremonies for High School Seniors
  • Coordinated graduation ceremony details, including producing standards for program booklets and scheduling venues
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Answered phones to direct callers, schedule appointments and provide general office information.
07/2015 to 10/2019
Customer Service Associate Shelby County Schools － Memphis, TN
  • Provides exemplary customer service as a first point of contact for constituents who call, email or visit the service center; responds to high volume of general and critical requests for assistance or support
  • Prepares various reports detailing administrative information handled by the position. Reviews and answers correspondence for Call Center
  • Demonstrates problem solving skills that effectively address concerns/inquiries identified by customers, solves a wide breadth of concerns quickly and efficiently without the need to refer customers to others individual or departments unless necessary
Education and Training
2009
High School Diploma Mitchell High School － Memphis, Tn, United States
2020
Bachelor of Science: Healthcare Management University of Phoenix － Memphis, TN, United States
This resume is created in 7 minutes.
Professional Summary

Hard working and continually maintaining a positive attitude while interacting with customers/clients and demonstrating a meticulous work ethic. Previously working within my family business.

Currently working as a Property Manager at Wyndham Residential Realestate in Point Cook. I am quality-focused and committed to approaching all tasks with tenacity and attention to detail ensuring clients needs are met within a timely manner.

Skills
  • Other than fluent English, I can speak Arabic and also understand Assyrian
  • Excellent communication skills
  • Database management skills
  • I am flexible and easy going
  • I work well under pressure
  • I am honest, friendly and reliable to say the least
  • Work great in a team
  • Professional phone etiquette
  • I am customer service-oriented
  • I am accurate and have an eye for detail
  • I have a pleasant demeanour
  • Positive attitude
Work History
01/2005 to 01/2005
Manager/ Customer Service Sam Yousif – Jessie's Pizza- Greenvale, Vic
01/2006 to 01/2007
Manager/ Customer Service Sam Yousif – Jessies Pizza- Sunshine, vic
01/2007 to 01/2008
Manager/ Customer Service Sam Yousif – Jessie Pizza- Point Cook
01/2008 to 01/2008
Manager/customer service self emplpoyed – Hot House Pizza- Geelong
01/2009 to Current
Manger/ Customer Service self employed – Hot House Pizza- Point Cook, vic
02/2015 to 12/2016
Manager self employed – Pizza Industri Point Cook
01/2016 to 08/2018
Manager self employed – Emporio lounge & grill point cook
04/2018 to Current
Assistant Property Manager Alex Sherwin – Wyndham Residential Real Estate, Point Cook
  • Assisting two property managers carrying a portfolio of 235-250 properties each
  • Care-taking of both portfolios while property managers are on leave at separate times
  • Writing letters to landlords tenants and neighbouring properties
  • Arranging appointments with landlords and tenants and maintaining diary records
  • Routine inspections- checking for safety of tenants and making sure that the landlord property is kept well by the tenants
  • Demonstrated ability to write routine inspection reports
  • Filing, scaling and photocopying documents
  • Update client information on RP software
  • Preparing condition reports and carrying out final inspections of properties
  • Demonstrated ability to resolve all property maintenance issues for tenants and landlord
  • Demonstrated ability to follow up on tenant rental arrears to ensure that payments are made in a timely manner
  • Arranging appropriate tradesmen to repair/investigate maintenance issues at the property
  • Communicating with tenants & Landlords through email, phone and in person
  • Resolving a variety of complex tenants and landlord complaints
  • Preparing and processing out going mail
  • Respond to emergency maintenance and safety calls
  • Arrange lease agreements for tenants to sign
  • Opening vacant properties for tenant inspections
  • Meeting with landlords and tenants
05/2019 to Current
Property Manager Wyndham Residential Real Estate – Melbourne, VIC
Education/work experience
Diploma Business Administration RMIT University - Bourke Street Melbourne- 2004


- Dr. Nadia Sidrak Medical clinic Broadmeadows (6 months)
receptionist (2003)
- Legal Aid Broadmeadows (6 months)(2004)
office duties and attended court room interviews and hearings
- State revenue office Melbourne (2004)
Policy and Legislation department (6 months)
2018

Agent Representaive Certificate
Certifications
  • Police clearance check
  • Working with children Check
  • Current Divers Licence
Hobbies
  • Time with family                 
  • Shopping
  • Dinning out
  • Listening to music
This resume is created in 7 minutes.
Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to change within the business.
 
Call Center Representative proficient in customer support in high call volume environments. Superior computer expertise and a courteous and professional phone etiquette.
 
Customer-focused Representative with a proven ability to identify and troubleshoot issues to assure customer satisfaction.
Relevant Skills
  • Committed to process improvement
  • Strong problem solving ability
  • Skilled multi-tasker
  • Effective communicator and motivator amongst colleagues
  • Proven ability to follow policy and procedure
  • Strong ability to adapt to changing environments
     
Accomplishments
Winner of October 2016 Service Excellence award at Newcastle Contact Center
 
Invited to participate in a workshop designed for the utilization of the E-Toll website
Work Experience
Customer Service Representitive Jul 2014 to Current
 Service NSW
  • Provide accurate and appropriate information to resolve customer inquiries
  • Develop effective relationships between customers, colleagues and key business stakeholders through various channels of communication
  • Submit innovative ideas to develop processes and policy to increase customer satisfaction and efficiency within the business
  • Effectively conduct business within legislation and policies of Roads and Maritime Services and other key government agencies
  • Share best practice and motivate colleagues to contribute to achieving a common goal
  • Provide an exceptional customer experience whilst resolving customer enquiries or complaints
  • Post, email and fax documents to customers or internally to ensure customer enquiries are resolved
Customer Service Officer Mar 2013 to Jul 2013
 Sykes Enterprises
  • Advised customers of upcoming sales and promotions in a friendly and engaging manner
  • Assisted in developing new employees on company customer service policies and sales techniques.
  • Established new customer accounts and focused on retaining and promoting repeat business
Educational Background
2012 Bayview College － Portland, Victoria
Completed Victorian Certificate of Education in the following subjects:
Further Mathematics, English, English Literature, Biology, Geography, Psychology and Physics
2009 Portland Secondary College

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