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Professional Summary
I have extensive knowledge of customer service. To my understanding, the priority of the Company is an excellent Customer Service.
My professional skills are:
Customer service professional dedicated to effective team management and customer satisfaction. Perceptive Customer Service Representative who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Experience in: Handled Negative Customer, Feedback Customer Questions, Client Relations, Time Management Skills, Team Player, Meticulous Attention To Detail. Qualified Customer Service and Relation Representative with over 12 years of fast-paced customer service and call centre environments. Personable and professional under pressure. Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Customer Relations Representative drove to exceed sales goals and build long-term relationships with customers. Delivers positive experiences through high-quality customer care.
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Strong communication skills.
  • Effective problem solver
  • Negotiation expert
  • Process improvement specialist
  • Effective workflow management
  • Customer-focused
  • Excellent interpersonal skills
  • Microsoft Outlook, Word and Excel
  • Customer Questions
  • Problem solving and conflict resolution skills
  • Excellent verbal and writing, reading, speaking listening skills in English, Ukrainian, Russian Languages
  • 50 words per minute keyboarding
  • Friendly, welcoming attitude

  • Exceptional telephone etiquette
  • MS Office expert
  • Conflict Resolution Techniques
  • Quality Service Goals
  • Data Entry
  • Empathetic Client Relationships
  • Client Relations
  • Team Player(Every member of the company should be involved in customer service and consider oneself being the face of the company to produce the best results. )
  • Excellent communication skills and emotional intelligence
  • Exceptional Telephone Etiquette
  • Strong planning, organizational and Decision making skills
  • Acute sense of multi-task organization
  • Personal flexibility to work flex hours
  • Drive and self-motivation
Work History
Customer Service, 11/2016 to Current
Masks International Show Calgary, AB
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Answered a constant flow of customer calls. More than 25 phone calls per month (just because it's a new company) 
  • Addressed and resolved customer product complaints empathetically and professionally.Accepting customer complaints and their solution. research in order to appropriately respond to the issue.
  • Gathered and verified all required customer information for tracking purposes.
  • Evaluated consumer reports on a monthly basis.
  • Met or exceeded service and quality standards every review period.
  • Implemented marketing strategies which resulted in 50% growth of customer base.
  • Contacted customer to follow up on (purchases-event organization), suggest new merchandise and service delivery(for merchandising production)  and inform them about promotions (Tickets sales) and upcoming events by phone, royal mail, Fax, e-mail and occasionally in person.Sending letters of invitations(representation of the company and Government invitation).
Security officer, Pre-boarding screening officer (SUNWEST), 10/2015 to 11/2016
G4S Calgary, Canada, AB
  • Greeting passengers, verify the accuracy flight documents. Provide courteous, helpful, and supportive assistance to passengers
  • Announced and demonstrated safety and emergency procedures.
  • Maintain a presence to ensure the safety and security of all persons on site.
  • Complete reports and memo book entries on a regular basis    
  • Trained by the SUNWEST to operate VOTI screeners and GARRET  - metal detectors (wands and stationary)
  • Carry in baggage screening.Checked in baggage screening.        airmail screening.
  • Control room operations. Monitor and authorize entrance and departure of visitors and staff.
  • Perform safety inspections.
  • Investigate and report any nefarious activity.
  • CCYV (video) surveillance
  • Administered first aid to passengers in distress.
  • Determined special assistance needs of passengers.
  • Collaborate with all airport partners
Customer Service Representative, 01/2013 to 11/2015
OLGA'S International Trade LTD Chestermere, Canada,AB
  • Manage a variety of customer service and administrative tasks
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Answer telephone and direct inquiries.
  • Perform from-desk reception within the high-volume environment.Demonstrated passion for putting clients first
  • Perform data input, processing and retrieval times.
  • Processed vendor/supplier records.
  • Learned how to use Customer Service software Zendesk
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Provided feedback to leads, management and internal customers.
  • Managed workflow to exceed quality service goals.
  • Updated customer orders from start to finish in an accurate and timely manner.
Customer Service Professional, 05/2008 to 03/2012
Trading House "Excellent" Moscow, Russia
  • Prepared prosecution packages and restitution proposals.
  • Established productive working relationships with public officials and law enforcement officers.
  • Answered questions posed by insured and attorneys.
  • Answered customer questions regarding deductibles.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Reported to the management about the customer problems, field conditions, safety issues and policy problems.
  • Documented all investigation activity and presented reports to management.
  • Partnered with legal counsel on litigation cases.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • 100 and more of customers served
  • Attraction of more than 200 new customers
M.D.: Department of English language and literature, 1991
Chernivtsi State University - Ukraine chernivtsi
Master's degree in Roman-Germanic philology
M.D.: Department of Economics accounting and audit, 1998
Kiev State Economics and Trade University - Ukraine, Kiev
Master's degree in accounting and audit.
This resume is created in 7 minutes.
  • HIPAA Compliant
  • Familiar with Office Equipment (e.g., Printers/Copiers, Fax, Computers, Multi-line phone systems)
  • Proficient in Microsoft Office Suites
  • People-oriented
  • Over 10 years Customer Service
  • Organizied multi-tasker
  • Detail Oriented
  • Knowledge of ASL and French
  • 3+ Years Committee Chair and Den Leader Cub Scouts
  • Effective Communication
  • Flexible
  • Professional Phone Etiquette
  • Punctual
Work History
Cashier, 12/2016 to Current
Family Dollar Flint, MI
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Establish or identify prices of goods and tabulate bills using calculators, cash registers, or optical price scanners.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Greet customers entering establishments.
Customer Service Professional, 12/2015 to 04/2016
H& R Block Flint, MI
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greeted people entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Listened and resolved complaints from customers or the public.
  • Filed and maintained records.
  • Formulated, directed, or coordinated marketing activities or policies to promote products or services, working with advertising or promotion managers.
  • Conducted online marketing initiatives such as paid ad placement, affiliated programs, email promotions, or viral marketing campaigns on social media Web sites.
Caregiver, 04/2008 to 12/2015
Family Service Agency of Mid-Michigan Flint, MI
  • Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Bathed patients.
  • Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

High School Diploma: 2000
Avondale High School - Rochester Hills, MI
This resume is created in 7 minutes.
Work History
Customer Service Professional 05/2016 to Current
Blue Cross & Blue Shield of NC Winston-Salem, North Carolina, United States
  • Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.
  • Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.
Shift Leader 04/2015 to 08/2015
Walgreens Myrtle Beach, South Carolina, United States
  • Ensured excellent customer service is delivered alongside meeting sales projections.
  • Acted as a liaison between management and non-management team members.
  • Provided leadership to team members by communicating tasks from the store manager.
  • Coached on warehouse and vendor orders and handled day-to-day cash functions.
Guest Services Manager 03/2013 to 06/2014
McDonald's Corporation Myrtle Beach, SC
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Resolved guest complaints promptly and professionally.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
US Solider 09/2014 to 03/2015
National Guard North Carolina, United States

Associate of Arts: Healthcare Management Current Ultimate Medical Academy - Clearwater, Florida
 MS Word, Excel, MS Access, PowerPoint; Exceptional communication skills; Excellent customer service skills; detail-oriented; interpersonal skills; organizational skills; problem solving skills; results oriented; team player; time management skills
This resume is created in 7 minutes.
Establish employment with a company; part-time or full time that promotes Quality, Ethical, and Friendly character from its personnel to add to the day-to-day success of their business, and has promotion opportunity for employees.
  • Proficient in Data Entry
  • Type 44 WPM
  • Conflict resolution proficiency
  • Knowledgeable Customer Service
  • Call Center experience
  • Accountable, Dependable, Punctual, Organized Friendly, Highly Motivated
  • Strong communication and self starter
  • Dedicated to process improvement
  • Knowledge with Rx Claim System
Customer Service Professional 08/2015 to 05/2017 Optum Health Insurance Agency
Receive inbound calls, process data accurately
Address any questions or concerns with members benefit coverage, in a positive engagement and compassionate manner
Organize and schedule appointments with a first call resolution
Data Analysts 03/2016 to 12/2016 Optum Health Insurance Agency
Answer eligibility questions, benefit information, or assist with completing an application, or enroll in a health plan with the Massachusetts Health Connector
Translate and process any documents required through the Marketplace for individuals eligible for health coverage
Cashier 07/2014 to 07/2015 IKEA Orlando
Responsible for processing purchases while managing the cash drawer.
Show exceptional customer service attitude by greeting and directing each customer towards their interest
Provide each customer with an exceptional shopping experience
Sales Associate 09/2011 to 12/2013 Wal-Mart In
Accountable for answering customer inquiries, problem solving and providing assistance
Responsible for generating and promoting sales in a clean environmen
Accurately collect stock orders, maintain inventory, and print request
Education and Training
High School Diploma Maynard Evans High School Orlando, FL General studies