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Professional Summary

*Client-focused Sales Representative with  years of providing solutions to customers. 


*Solid understanding of two languages (English and French).


*Successful at maintaining meaning, flow and specific characteristics of original words when translating documents or spoken words. Able to converse easily in two languages.


*Solid understanding of computers uses, words, office... etc.


*Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. 


* A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.


*Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.


*Highly ambitious  with background in sales, marketing and advertising.


 *Expertise in market analysis, forecasting and client needs assessments.


*Comprehensive Word Processor with experience with Microsoft Office and data programs. Organized Word Processor with a commitment to complying with security policies.


* Experience transferring data from paper formats to digital formats. Strengths include transcribing documents and creating spreadsheets and presentations.

Work History
Picker Packer/ problem solve 06/2018 to Current
Amazon Columbus, Ohio
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Estimated weights, heights and centers of balance to make precise placements.
Home Caregiver/ healthcare 01/2018 to 07/2018
Prestigious home healthcare Reynoldsburg, OH
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Supervised daily activities and provided assistance when needed.
  • Maintained a clean, safe and well-organized patient environment.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained entire family's schedule and organized events.
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Prepared homes for client arrivals and administered rental properties.
     
  • Managed a large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Copied, logged and scanned supporting documentation.
Customer service Representatives 07/2018 to 10/2018
Dressbarn Columbus, Ohio
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise.
  • Answered customer telephone calls promptly and in appropriate manner.
Call Center Customer Service Rep 12/2017 to 01/2018
Teleperformance Hilliard, OH
  • Investigated and resolved accounting, service and delivery concerns.
     
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Described  to customers, thoroughly explaining details and care of merchandise.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Answered customer questions regarding merchandise and pricing.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Assisted  customers in average  by answering questions, responding to inquiries and handling telephone requests.
  • Provided elevated customer experience to generate loyal clientèle.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
     
  • Promoted available products and services to customers during service, account management and order calls.
     
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Educated customers about billing, payment processing and support policies and procedures.
 

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative 06/2017 to 11/2017
Dish Network Groveport, OH
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Picker Packer 01/2018 to 03/2018
SpeedFC Pataskala, OH
  • Picked up incoming stock and delivered materials to designated locations.
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Maintained accurate stock records and schedules.
Picker_packer 10/2017 to 01/2018
Lbrands Reynoldsburg, Ohio

Picking orders, making boxes ... it's a warehouse and I was working as a picker.

  • Processed [Number] shipments per [Time period] .
  • Built a motivated warehouse team of [Number] well-trained staff.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Forecasted manpower requirements based on daily workload and company targets.
Home Care 06/2017 to 10/2017
Renaissance Healthcare Reynoldsburg, OH

Taking care of my patients was my priority

  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Answered patient calls for care and feeding.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped residents programming goals and increase their independence.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Documents objective data and routine aspects of patient care.
Cashier 09/2016 to 03/2017
OLIVE OLE Hyattsville, MD

I was responsible of the front desk and as a cashier had some customers service responsibilities

  • Redirected shipments route in response to customer requests.
  • Received, stored and shipped goods and materials.
  • Entered all sales into the cash register to ensure purchases were accurately recorded.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Performed sales transactions in a timely fashion.
Customer Service Associate 02/2016 to 06/2016
T-Mobile Silver Spring, MD

I'm a good and hard worker. I have respect for customers , coworkers, supervisors and my managers. I Always do my work properly at time and I never had any complain with a customer.

  • Cashier
  • Crew member
  • Customer service
  • Cleaning
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Responded resourcefully to customer requests and concerns.
  • Exceeded service objectives by utilizing customer service and sales best practices.
Customer Service Representative 01/2016 to 04/2016
Dish Network Corp Greenbelt, MD
  • Promoted company as superior provider committed to customer needs and satisfaction.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Associate/ cashier 09/2015 to 01/2016
Wendy's randolph Rd Silver spring, Maryland
  • Solved unresolved customer issues.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Supported Chief Operating Officer with daily operational functions.
  • Prepped food items for later use to save staff time during busy hours.
  • Assembled food orders while maintaining appropriate portion control.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant.
Education
Associate of Science: Computer Science Current Columbus State Community College - Columbus, OH
  • Coursework in  computer science ,  and programmin.
High School Diploma 2018 Columbus State Community College - Columbus, OH
  • Continuing education in intensive English
Skills
  • Quality assurance
  • Hard working and self-motivated
  • Polite and patient with customers.... very nice, always smiling, very helpful 
  • Material inventory skill
  • Innovative
  • Compassionate
  • Patient-focused care
  • Material handling
  • Organized( great team worker)
  • Flexible schedule
  • Fast learner
  • Safe driver
  • Adaptable
This resume is created in 7 minutes.
Professional Background

Seeking a fast pace job that utilize and improve my customer service skills.Highly enthusiastic customer service professional with 15 years client interface experience.

History includes working with [Software] to handle the day-to-day schedules of [Number] [Type] employees. Dedicated and hardworking team manager with good problem-solving, organizational and recordkeeping skills.

Skill Highlights
  • Strong medical ethic
  • Computerized charting specialist
  • Enthusiastic caregiver
  • Problem resolution ability
  • Patient/family focused
  • Alphabetical/numerical filing mastery
  • Chart preparation/filing aptness
  • Employee monthly scheduling based on departmental matrix
Professional Experience
Nursing Staffing Coordinator Feb 2019 to Current
Prisma Healthcare Greenville, SC

Maintained employee's work schedule. Managed payroll for over 200 hourly and salaried employees, Verified available hours against listed amounts when calculating leave time. Protected payroll operations and maintained employee confidence by keeping information private.

Scheduling Coordinator Oct 2018 to Feb 2019
Magnolia Manor Sweets Greenville, SC

Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team. Scheduled staff for optimal coverage to meet challenging daily objectives.

Unit Secretary Nov 2005 to Dec 2018
Greenville Health Systems Greenville, SC

Trained 2 new employees quarterly. Maintaining Patient Charts (Electronic and Paper) Inbound/Outbound call Facilitating patient request Maintain the work schedule for the nursing support staff. Recorded and filed patient data and medical records. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Strictly followed all federal and state guidelines for release of information. Arranged and assisted with hospital admissions. Scheduled patient appointments. Scheduled radiology exams for patients. Prepared patient rooms prior to their arrival.

Customer Service Rep Aug 2005 to Nov 2005
Charter Communication Simpsonville, SC Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Implemented changes to customer service program, resulting in 100% higher customer satisfaction ratings.
Data Entry Clerk Sep 2001 to Apr 2004
Computer Science Corporation Greenville, SC Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports.
Education and Training
Unit Secretary Certificate Greenville Technical College Greenville, SC
Special award/accomplishment or degree minor]
This resume is created in 7 minutes.
Professional Summary
As a bright ambitious person, I enjoy working around people, I can assist others while understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Skills
  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • Cash handling expert
  • Guest relations professional
Work History
Waitress Aug 2015 - Current
Kooky Canuck Germantown, TN
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Resolved guest complaints quickly and efficiently.
Customer Service Rep May 2014 - Jul 2014
Macy's Memphis, TN
  • Delivered quality service by providing a warm and welcoming environment.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Customer Service Rep Feb 2015 - Jun 2015
Macy's Memphis, TN
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
Waitress/Hostess Mar 2015 - Jul 2015
Buffalo Wild Wings Cordova, TN
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Inventoried and restocked items throughout day.
  • Maintained high standards of cleanliness and sanitation.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Waitress Jun 2012 - Jan 2015
O'Charley's Memphis, TN
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Developed and maintained positive working relationships with others to reach business goals.
Education
High School Diploma: May 15, 2012
Cordova High School Cordova, TN

Bachelor of Science: Current
Lemoyne Owen College Memphis, TN
Interests
Magician Newspaper Pre-Alumni of The Lemoyne-Owen College NAACP of The Lemoyne-Owen College
Additional Information
  • Extra Curricular Activities Magician Newspaper Pre-Alumni of The Lemoyne-Owen College NAACP of The Lemoyne-Owen College
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Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Customer-oriented
  • Strong customer relations
Work History
Customer Service Rep I, 02/2016 to Current
Waste Management 2625 W Grandview Rd
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Helped drive sales goals and achieve monthly quotas.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Directed calls to appropriate individuals and departments.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.

Operations Supervisor, 07/2008 to 12/2016
National Bank of Arizona 4040 E Camelback Rd
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Monitored areas for security issues and safety hazards.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Supported management through risk identification, control testing and process improvement procedures.
  • Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.

Education
Veterinay Medicine: Veterinary Science, Long Medical - Phoenix, AZ



High School Diploma: Arcadia High School - Phoenix
Member of the Hero Club
Knowledge of: Computer software applications such
Computer software applications such as Microsoft Office, Outlook and Excel and office equipment such as scanners, copiers and fax machines; interviewing techniques and investigative procedures; filing and maintaining records; data entry.
Skills in:
Customer service with heavy public and phone contact; research and investigating; interpersonal relationships; comparing/analyzing data from various agencies, document conversations to determine an appropriate course of action; understanding and meeting performance measures; have previous locate/comparable investigative experience; prioritizing duties and meeting time lines; effective oral and written communications.  
Ability to:
Be flexible in meeting goals and objectives; collect, organize and present information clearly and accurately; meet performance measures; meet competing priorities; learn the child support enforcement automated case management system; collaborate with others; work independently with established guidelines and follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy; review and update data in computer programs; maintain professionalism when interacting with consumers and staff at all levels; read and interpret court orders; have the desire to make a difference; work as a team player; be able to multi-task and thrive in a fast paced, performance driven environment; conduct locate investigations; recognize issues/concerns at the inception and take appropriate action for resolution; share and enhance the understanding of investigative techniques;  demonstrate critical thinking, problem solving, conflict resolution; establish cooperative liaison relationships with other law enforcement agencies; maintain confidentiality.
Accomplishments

  • Conflict Resolution
    • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Skills
  • conflict resolution proficiency
  • high customer service standard
  • dedicated to process improvement

Experience
Customer Service Representative/driver 02/2015 to 03/2018 Tender Arms Child Care phx, AZ answering phones , data entry new clients , Microsoft office , excel , axcess, qaulity customer service ,driving clients on field trips / outings 
Customer Service Rep 03/2013 to 01/2015 Etelecare Global Solutions phoenix, AZ inbound outbound calls, axcessing customer accts. providing customer with complete satisfaction and bill payment .
Customer Service Rep 06/2010 to 03/2013 Advance Media Group phx, Az inbound out bound calls ,sales,
Education and Training
High School Diploma: high school diploma 2007 Mountain Pointe High School Phoenix, AZ, United States
Associate of Arts: trade in buisness technology 2006 Phoenix Job Corps Center Phoenix, AZ, United States
Associate of Arts: MA 2008 Lambton College phoenix , AZ, United States
Associate of Arts
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Summary
Detail-oriented professional with strong organization skills and the ability to learn concepts quickly. Experienced in the food and retail industry.
Skills
  • Experienced in cash handling 
  • Detail oriented 
  • Quick learner 
  • Customer Service Experience
  • Client-Focused 
  • People skills
  • ​Answers phones
Education and Training
Santa Rita High School 2014 Tucson, AZ, United States
Accomplishments
Quality Assurance
  • Ensured quality of products by following proper food safety laws.
Experience
Albertsons March 2016 to Current Lobby/Customer Service
Tucson, AZ
Resolved any problem customers might have, Ensured food safety and standards.
Eegees November 2015 to March 2016 Crew Member
Tucson, AZ
Maintained store cleanliness, Prepared food and beverages, Customer Satisfaction driven   
Apac November 2014 to October 2015 Customer Service Rep
Tucson, AZ
Researched products for customers, tracked online orders, resolved any problems customers might have.
This resume is created in 7 minutes.
Summary
Creative professional with extensive project experience from concept to development. Talents include Publishing content, Customer Service and Process Management.
Skills
  • Strong organizational skills
  • Sharp problem solver
  • Customer service expert
  • Client-focused
  • Quick Learner
  • Reports generation and analysis
  • Critical Thinking
  • Creative problem solving
  • Customer service
  • Data collection
  • Data entry, Documentation
  • Email
  • Executive management support
  • Filing
  • Grammar
  • Internet research
  • Letters and Memos
  • Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Proofreading
  • Reading Comprehension, Report Transcription
  • Writing 
Accomplishments
Documentation
  • Wrote and edited documents to keep staff informed on policies and procedures.
Experience
Process Manager 01/2017 to 06/2017 Capital One Glen Allen, VA Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored team progress and enforced deadlines. Updated and managed 6 project databases. Developed new analytics tool to allow senior management to understand the impact of each project. Active member in the HYPE/Morale team.
Customer Service rep 09/2003 to 01/2017 Capital One Glen Allen, Va Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings by 85%. Addressed customer service inquiries in a timely and accurate fashion. Active member in the HYPE/Morale team.
Customer Service Rep 04/1995 to 09/2003 Citi Bank New York, NY Consistently recognized by management for providing superior customer service.
Promoted to Team Lead after only 3 months in position. Successfully managed the activities of 40 vendors in multiple locations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Lead on and off-site customer support teams across multiple time zones.
Education and Training
Paralegel Studies 1994 Bronx Community College Bronx, NY Legal System training Coursework in English, Communications and Writing Coursework in Economics, Government and Political Science, Coursework in Paralegal Studies.