Customer Service Rep resume examples

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Skillful Customer Service Rep resume

Tracia Wright
Summary
Dedicated customer service representative,motivated to maintain customer satisfaction and contribute to company success.Proven ability to establish rapport clients and exceed sales driven,with strong time management. prioritization abilities.
Highlights
  • Customer service skills
  • Honestly
  • Reliability
  • Inbound/Outbound calls
  • Solid skill at  registration procedures
  • Following up clients
  • Ability to multitask
  • Attention to detail
  • Organization and planning
  • Problem/solving
  • Teamwork 
  • Attentive
  • Computer literate
Experience
Merchandiser / Select A Service - Portland, Maine 08/2018 - Current
  • Written, verbal and interpersonal communication skills
  • Ability to take initiative and work without constant supervision
  • Plan and collaborate with vendors and distributors to ensure prices and quantities.
  • Track inventory; stock and restock merchandise
    Anticipate and maximize customer interest, reaction, and expectations
  • Analyze target demographics, regional needs, and market size
  • Collaborate with financial team to plan and ensure budget needs; forecast sales and profits
  • Maintain solid relationships between team members, vendors, channel partners, and distributors
  • Collaborate with plan-o-gram teams to create, build, and display merchandise
    Implement plan-o-grams; take photos of process for comparison
  • Maximize profitability with engaging signage and campaigns
  • Create campaigns that are creative and on-trend
  • Resolve issues presented by audits and maintain standards set in contract agreements
  • Analyze market trends, needs of stores/distributors, customer patterns, and industry competition to enhance sales
  • Develop strategies to highlight promotions, price changes, clearance, and holiday/seasonal needs
Production Technician / Enercon - Gray, ME 04/2018 - 07/2018
  • Strong experience in electronics assembly, PCB assembly and repair
  • Thorough knowledge to recognize electronic components, related symbols and polarities
  • Ability to read simple schematic and logic diagrams, resistor color codes, wire lists and loading diagrams.
  • Familiarity with connector and wire lug crimping tools
  • Works from assembly instructions, parts lists, wire lists, diagrams, verbal instructions, and notes to assemble, wire and install a wide variety of components.
  • Proficient in basic assembly procedures using hand tools and soldering equipment
  • Exceptional knowledge of electronic assembly
  • Ability to read blueprints, process sheets, and other related documentation 
  • Ability to utilize various tools such as Vernier's, microscopes, and gauges for assembly
  • Follow written processes and possible rework instructions to complete product through several stages of manufacturing.
  • Move material / product to different operations as required
  • Periodically assists in other production areas at the discretion of the Unit Manager or Supervisor.
  • Perform electrical/electronic and mechanical assembly tasks working as a member of an assembly team as assigned.
  • Fills out and maintains necessary paperwork. Ensures paperwork is compliant with quality instructions and manufacturing job instructions.
  • Strong basic math skills, including ability to use calculator, and basic computer skills.
Customer Service Rep / Strolid - North Andover, MA 03/2016 - 03/2017
  • Strong focus on good customer service delivery
  • Solid skill at  registration procedures.
  • Telephone and communication abilities.
  • Effectively exceeded sales goals by presenting company products and services to current and potential clients
  • Developed and maintained sales material and current product knowledge
  • Up selling to customers and increasing margins and brand loyalty
  • Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals
  • Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments
  • Used consultative sales techniques to assist our customers in one phone call.
  • 100 plus calls per shift duration.
  • handle customer inquiries both telephonically and by email.
  • manage and resolve customer complaints.
  • provide customers with product and service information.
  • enter new customer information into system.
  • document all call information according to standard operating procedures.
  • contact businesses or private individuals by phone.
  • deliver prepared sales scripts to persuade potential customers to purchase a 
  • product or service.


Over night stocker / Walmart - Avon, MA 02/2015 - 03/2016
  •  Deal with incoming stock deliveries during the night by assisting in unloading trucks
  • Sort out received items and make piles according to types of materials Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
  •  Ensure that any excess materials are placed in storage rooms
  •  Handle stock inventory and make sure that it is accurate by rechecking it • Ensure that items are marked properly before they are sent to the sales floors
  •  Place price tags on items and ensure that bar codes are correctly placed
  •  Stock shelves with items by making sure that items are brought forward • Clean and dust items and shelves
  •  Follow company rules and protocols governing top product placement activities
  •  Assist customers shopping during night hours by providing them with product information
  •  Accompany customers to required shelves and provide them with price and expiry information
  •  Ensure that no damaged or expired items are placed on shelves
  • Gather shopping carts and baskets and ensure that they are in good working order
  •  Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Personal Banker / Chase Bank - Houston, TX 10/2014 - 10/2015
  • Assured compliance with all bank Policies and Procedures Provided
  • broad base financial and credit services with goal of earning 100% of their business Counseled clients to find a need to Cross Sell bank products and services by asking open ended question
  • Managed client portfolio, services relationships and cross-sells all products and services Demonstrated strong knowledge in all consumer credit options with the client
  • Processed safe deposit box and loan payments
  • Opened new customer accounts and closed existing accounts at customer request
  • Provided customer assistance with balance detail and other inquiries •Oversaw processing of night deposit bags
  • Referred customers to appropriate financial services and products as required
  • Handled all customer complaints and issues with high professional courtesy. Cashed checks and processed deposits upon balance and signature verifications
Cashier/Sales / Walgreens - Houston, TX 01/2013 - 10/2014
  •  Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  •  Promote organization's programs such as warranty sales, score-card, and private label credit card alike
  •  Maintain and imparted knowledge of cashiering procedures
  •  Greet customers as they arrive and direct them to merchandise they need
  •  Assist customers with buying decisions
  •  Operate cash register and adding machine in order to manage cash for sold items
  •  Calculate discounts as appropriate
  •  Tag items for price and expiry date
  • Stock items when required
  • •Balance all transaction at the end of the day for cash reconciliation
Education
Sharpstown High School - - Houston, TX, USA 2013 High School Diploma: HSD
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Job-winning Customer Service Rep resume

Latheresa Kemper
Professional Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge Microsoft Excel and QuickBooks software.
Work History
Executive Administrative Assistant, 03/2018 to Current
Kim Wilson Housing Kansas City, KS


  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Provided complete meeting support including preparing materials and taking notes.
  • Created reports and presentations.
  • Completed bi-weekly payroll for 7 employees.
  • Handled all incoming business and client requests for information.
  • Met challenging quotas for productivity and accuracy of work.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Made travel arrangements for management and executive staff.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Assisted with housing intake procedures with clients.
  • Participated in Housing Inspections.
  • Prepared New Client and Rectification documents for rental assistant programs.
  • Produced financial and data reports on housing stats for grant purposes. 
Senior Meeting Planner, 03/2018
Fred Pryor Seminars /Career Track Mission , Kansas
  • Built and maintained relationships with vendors, suppliers, and internal clients at all levels.
  • Consistently maintained a client satisfaction rating of more than 90%.
  • Negotiated contracts and averaged a cost savings of 20-25% of overall meeting budgets.
  • Met project timelines, production schedules and budgeting parameters for each meeting .Maintained annual budgets of up to $2.5 million and updated client financial reporting and reconciliation.
  • Served as direct point of contact for internal clients, vendors, and participants to ensure the smooth coordination of events from early phases of planning to post-meeting support.
  • Successfully and seamlessly planned and executed 500-10,000 US and International meetings and events per year ranging from 30-500 attendees.
  • Recognized for the ability to consistently maintain project time lines and budgets through the development and use of innovative  organizational and administrative tools, and for work with outside vendors and agencies in meeting development.
  • Consistently produced meetings within or under budget.
Executive Administrative assistant, 08/2015 to 04/2017
Johnson County Housing Authority 12425 w 87th st Lenexa KS


  • Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant m
  • Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.
  • Set up and uphold manual and automated information filing systems.
  • Schedule and verify appointments and meetings of managers.
  • Answered telephone and electronic inquiries and forwarded telephone calls and messages to appropriate person.
  • Greeted visitors, determine nature of dealing and send visitors to correct person.
  • Compiled data, statistics and supplementary information to maintain research activities.
  • Created detailed expense reports and requests for capital expenditures.
  • Opened and properly distributed incoming mail.
  • Organized all new hire, security and temporary paperwork.
  • Compiled company information and related material and distributed it to candidates.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests.
EXECUTIVE ACCOUNT MANAGER, 05/2012 to 03/2015
ULTRA CHEM INC 8043 Flint St Overland Park KS
  • Data entry Order Processing Administrative tasks Customer service.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Modified a comprehensive financial reporting package to reflect growing organizational complexity.
  • Strong Interpersonal Skills
  • Time Management
Customer Service Rep, 01/2010 to 08/2012
Quest Diagnostics 901 Renner Blvd
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Paralegal, 05/2006 to 04/2010
Phelps Dunba LLc 101 Dauphine St
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared legal briefs, motions and pleadings.
  • Communicated pertinent information to clients via phone, email and mail.
  • Drafted, signed and certified key legal documents for judicial review.
  • Maintained ongoing communication with opposing parties from discovery to trial phase.
Skills
  • Proficient in MS Office
  • Licensed Paralegal
  • Strong work ethic
  • Account administration
  • Database management
  • MS Windows proficient
  • Exceptional communication skills
  • Quick learner
  • Professional phone etiquette
  • Works well under pressure
Education
Associate of Applied Science: Law, 2000
Southern University A&M - 801 Harding Blvd Baton Rouge LA
  • Associate's Degree
  • Coursework in Law, Political Science and U.S. History
  • Coursework includes: Speech and Communication, Sociology and Psychology
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Top Customer Service Rep skills

Take a look at the most common Customer Service Rep skills, don't hesitate to use them in your resume to catch recruiters' attention.

Experienced Customer Service Rep resume

Esther Ngole
Professional Summary

*Client-focused Sales Representative with  years of providing solutions to customers. 


*Solid understanding of two languages (English and French).


*Successful at maintaining meaning, flow and specific characteristics of original words when translating documents or spoken words. Able to converse easily in two languages.


*Solid understanding of computers uses, words, office... etc.


*Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. 


* A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.


*Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.


*Highly ambitious  with background in sales, marketing and advertising.


 *Expertise in market analysis, forecasting and client needs assessments.


*Comprehensive Word Processor with experience with Microsoft Office and data programs. Organized Word Processor with a commitment to complying with security policies.


* Experience transferring data from paper formats to digital formats. Strengths include transcribing documents and creating spreadsheets and presentations.

Work History
Picker Packer/ problem solve 06/2018 to Current
Amazon Columbus, Ohio
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Estimated weights, heights and centers of balance to make precise placements.
Home Caregiver/ healthcare 01/2018 to 07/2018
Prestigious home healthcare Reynoldsburg, OH
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Supervised daily activities and provided assistance when needed.
  • Maintained a clean, safe and well-organized patient environment.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained entire family's schedule and organized events.
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Prepared homes for client arrivals and administered rental properties.
     
  • Managed a large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Copied, logged and scanned supporting documentation.
Customer service Representatives 07/2018 to 10/2018
Dressbarn Columbus, Ohio
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise.
  • Answered customer telephone calls promptly and in appropriate manner.
Call Center Customer Service Rep 12/2017 to 01/2018
Teleperformance Hilliard, OH
  • Investigated and resolved accounting, service and delivery concerns.
     
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Described  to customers, thoroughly explaining details and care of merchandise.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Answered customer questions regarding merchandise and pricing.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Assisted  customers in average  by answering questions, responding to inquiries and handling telephone requests.
  • Provided elevated customer experience to generate loyal clientèle.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
     
  • Promoted available products and services to customers during service, account management and order calls.
     
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Educated customers about billing, payment processing and support policies and procedures.
 

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative 06/2017 to 11/2017
Dish Network Groveport, OH
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Picker Packer 01/2018 to 03/2018
SpeedFC Pataskala, OH
  • Picked up incoming stock and delivered materials to designated locations.
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Maintained accurate stock records and schedules.
Picker_packer 10/2017 to 01/2018
Lbrands Reynoldsburg, Ohio

Picking orders, making boxes ... it's a warehouse and I was working as a picker.

  • Processed [Number] shipments per [Time period] .
  • Built a motivated warehouse team of [Number] well-trained staff.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
  • Forecasted manpower requirements based on daily workload and company targets.
Home Care 06/2017 to 10/2017
Renaissance Healthcare Reynoldsburg, OH

Taking care of my patients was my priority

  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Answered patient calls for care and feeding.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped residents programming goals and increase their independence.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Documents objective data and routine aspects of patient care.
Cashier 09/2016 to 03/2017
OLIVE OLE Hyattsville, MD

I was responsible of the front desk and as a cashier had some customers service responsibilities

  • Redirected shipments route in response to customer requests.
  • Received, stored and shipped goods and materials.
  • Entered all sales into the cash register to ensure purchases were accurately recorded.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Performed sales transactions in a timely fashion.
Customer Service Associate 02/2016 to 06/2016
T-Mobile Silver Spring, MD

I'm a good and hard worker. I have respect for customers , coworkers, supervisors and my managers. I Always do my work properly at time and I never had any complain with a customer.

  • Cashier
  • Crew member
  • Customer service
  • Cleaning
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Responded resourcefully to customer requests and concerns.
  • Exceeded service objectives by utilizing customer service and sales best practices.
Customer Service Representative 01/2016 to 04/2016
Dish Network Corp Greenbelt, MD
  • Promoted company as superior provider committed to customer needs and satisfaction.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Associate/ cashier 09/2015 to 01/2016
Wendy's randolph Rd Silver spring, Maryland
  • Solved unresolved customer issues.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Supported Chief Operating Officer with daily operational functions.
  • Prepped food items for later use to save staff time during busy hours.
  • Assembled food orders while maintaining appropriate portion control.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant.
Education
Associate of Science: Computer Science Current Columbus State Community College - Columbus, OH
  • Coursework in  computer science ,  and programmin.
High School Diploma 2018 Columbus State Community College - Columbus, OH
  • Continuing education in intensive English
Skills
  • Quality assurance
  • Hard working and self-motivated
  • Polite and patient with customers.... very nice, always smiling, very helpful 
  • Material inventory skill
  • Innovative
  • Compassionate
  • Patient-focused care
  • Material handling
  • Organized( great team worker)
  • Flexible schedule
  • Fast learner
  • Safe driver
  • Adaptable
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