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Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Experience in dealing with customer complaints and resolving their issues in a timely manner. On floor supervisor for a multi client team. 
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
Work History
Receptionist 07/2017 to Current
 Paris Tattoos – Charlotte, North Carolina, United States
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors and vendors.
  • Maintained a clean reception area, including lounge and associated areas.
  • Scheduled appointments for the four artists in the shop effectively, making sure to not run over each client's time slot.
  • Received and responded to emails sent in by potential clients about work they were looking to have done.
  • Ensured a comfortable atmosphere for all guests who entered the studio.
Inside Sales Representative 03/2017 to 07/2017
 Red Ventures – Charlotte, North Carolina, United States
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Communicated sales promotions to customers to grow average customer base.
  • Responded to telephone and in-person requests for information.
  • Resolved customer concerns promptly to maintain satisfaction.
Senior Customer Service Representative 08/2015 to 03/2017
 Aon Hewitt – 7201 Hewitt Associates Dr. Charlotte, NC, 28262
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
This resume is created in 7 minutes.
Professional Summary
Experienced customer relations professional with strong leadership and relationship-building skills.
Skills
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Team leadership

Work History
Coliseum Northside Hospital
  • I held a unit secretary job and maintained the secretary duties as well keeping up the station & acknowledging patients and families.
  • I entered orders in the computer written by the doctors, paged doctors, made ambulatory packets for discharge for patients.
  • I also cleaned up the station and fulfilled any other duties asked of me.
August 2014-Current Massage Therapist | Self Employed | Work From Home I have been a massage therapist since 2006 and love what I do. Helping my clients relieve stress and escape reality is a joy of mine. So that goes to say that my customer service skills are impeccable.
September 2010-May 2012 Customer Service Representative | Men's Warehouse
  • handled any customers needs for tuxedo rentals, booking weddings, answering phones and answering questions to my fullest capability, thorough cleaning of the store and anything else my manager feels I could of taken care of and I got it done in a timely manner and to the manager's needs.
Education
2010 Certificate: Central Sterile Processing Central Georgia Technical College, Macon, GA
2006 Certificate: Massage Therapy American Professional Institue, Macon, Ga
This resume is created in 7 minutes.
Summary

Experienced Customer Service Representative II with 4 years of demonstrated knowledge/competency in analyzing complex claims, inquiry processing, and Blue Card processes who consistently meets and exceeds performance standards. Looking to support management in implementing new and improved production workflows to improve customer service levels and overall quality as an Analyst. 

Skills
  • Knowledge of Blue Card
  • Proficient with PC application and/or mainframe systems
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills 
  • Ability to analyze complex claims
  • Strong interpersonal skills
  • Effective verbal and written communication skills
Experience
Customer Service Representative 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Assist providers, members, agents, CSR's and others with investigating, processing and/or resolving inquiries via telephone, email and written correspondence regarding claims, both professional and facility, benefits, membership, eligibility, materials, provider changes, complex inquiries and more 
  • Processes an average of 20+ transactions each day for timely resolution of problems
  • Exceeded organizational metrics and goals (459) by 20% (375) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by utilizing procedures
Commercial Sales Manager 02/2013 to 04/2014 AutoZone Traverse City, MI
  • Developed and implemented new procedures and processes which aided in increasing Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel   
  • Developed and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Customer Service Associate 03/2009 to 01/2012 CSA Hewitt & Associates, P.C Orlando, FL
  • Addressed customer service inquiries in a timely and accurate fashion
  • Demonstrated mastery of customer service call script within specified timeframes
  • Developed effective relationships with call center departments through clear communication
Education and Training
Bachelor of Arts: PSYCHOLOGY 2012 ALBION COLLEGE ALBION, MI PSYCHOLOGY
This resume is created in 7 minutes.
Professional Summary

 Skilled call center professional versed in customer support protocols for The Home Depot. Bring extensive high-call volume experience spanning 3 and a half years working with many valued consumers. Superior computer skills and telephone etiquette.

Skills
  • Social Media/Youtube management
  • Strong verbal communication
  • Experienced Proofreader
  • Proficient in Live Engage, Sales Force, Jacada/CDA software, and ESVS
  • Proficient in use of DSLR Cameras, audio equipment and editing programs like Adobe Premiere.
  • Knowledgeable in script-writing and outlining
  • Project management
  • Meticulous and Detail Oriented while maintaining efficiency
Work History
Customer Service Representative - Messaging 01/2016 to Current
The Home Depot - Online Contact Center – Marietta, GA
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service. I have a Bronze Homer award due to receiving 6 customer kudos calls and emails in the span of a few weeks.
  • Provide customer service and first contact resolution in a timely and empathetic manner, making sure that their experience was as effortless as possible.
  • Communicate with vendors regarding back order availability, future inventory and special orders. Calling them for customers regarding order issues and replacement parts.
  • Answer product questions with up-to-date knowledge on new products and tools. I'm trained in 5 lines of business and knowledgeable in 6 different lines of business. I utilize what I know in assisting customers.
Freelance Video Editor - Internship 05/2018 to 01/2019
Vxr Works – Panama City Beach, FL
  • My job is to create something cohesive that fits client and company needs. 
  • I perform post-production work, including assembling raw material, editing sound and sequences and providing the final product within time and budget constraints.
  • Use of programs such as Adobe Premiere allow me to perform tasks given to me by my Manager. 
Cashier Customer Service 01/2014 to 01/2016
TJX Companies – Montague, NJ
  • Handled all customer relations issues alongside cross departmental functions. I was trained and given responsibility over several departments including layaway, fitting room, and the jewelry counter.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. I liked to make my customers feel like I was their friend shopping with them. 
  • Mentored new sales associates to contribute to the store's positive culture. Trained new associates in different departments. This includes cashier training.
Education
Associate of Arts: Communication Arts 2014 Lackawanna College - Scranton, PA
  • Majored in Communication Arts with a focus in Film Studies
  • Thesis: Gentrifying Brooklyn (A Documentary)

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