Customer Service Representative resume examples

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Skillful Customer Service Representative resume

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COURTNEY KING
Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Over fifteen years customer service experience, both directly as well as indirectly. Skilled call center professional versed in customer support protocols for At&t, Comcast, and other telecommunication businesses. Bring extensive high-call volume experience spanning years working with all types of consumers. Superior computer skills and telephone etiquette.

Skills
  • Highly dependable
  • Exceptional communication skills
  • Active listening

  • Creative problem solver
  • Multi-task
  • Quick learner
Work History
American River College Front Office Receptionist | Sacramento, CA | March 2017 - June 2018
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Identified visitors' needs to offer solutions and information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted and verified student's information before directing guests to appropriate areas or answering questions.
  • Maintained transaction security checking payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Maintained well-organized and efficient administrative offices with stocked supplies to meet expected demands.
  • Scheduled appointments, forwarded phone calls and completed transfers on multi-line office phone.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Servicom Customer Service Representative | Machesney Park, IL | August 2010 - November 2013
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Performed data entry with pc to record call notes, suggestions and questions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Recorded actions taken, issues resolved and customer's satisfaction information to effectively manage customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Entered orders into computer database system.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Logli Supermarket Cashier | Rockford, IL | September 2007 - April 2009
  • Wait on customers
  • Run cash register
  • Assist customers with general customer service
  • Train new cashiers on procedures, customer service and sales techniques.
  • Close store
OmniSource Staffing Product Packer | Evansville, IN | February 2003 - August 2006
  • Run injection molding machine
  • Remove parts from molding machine
  • Inspect & pack molds for shipping
Education
Social Science American River College Sacramento, CA
High School Diploma Grant Joint-Union High School Sacramento, CA | 94\'

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Job-winning Customer Service Representative resume

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Tamecia Eason
Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills
  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention

 Organization

 Friendly
Work History
Rural Carrier Associate, 05/2015 to 12/2015
 United States Postal Service – Aulander, North Carolina
 An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
 Convergy's – Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Sales Representative, 06/2012 to 03/2013
 Centurylink – Tarboro, North Carolina
 answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
 Gates Correctional Center – Greenville, North Carolina
  A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
 Army National Guard – Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.
Education
Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours

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Experienced Customer Service Representative resume

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Arianna Mosher
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Experience in dealing with customer complaints and resolving their issues in a timely manner. On floor supervisor for a multi client team. 
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
Work History
Receptionist 07/2017 to Current
 Paris Tattoos – Charlotte, North Carolina, United States
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors and vendors.
  • Maintained a clean reception area, including lounge and associated areas.
  • Scheduled appointments for the four artists in the shop effectively, making sure to not run over each client's time slot.
  • Received and responded to emails sent in by potential clients about work they were looking to have done.
  • Ensured a comfortable atmosphere for all guests who entered the studio.
Inside Sales Representative 03/2017 to 07/2017
 Red Ventures – Charlotte, North Carolina, United States
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Communicated sales promotions to customers to grow average customer base.
  • Responded to telephone and in-person requests for information.
  • Resolved customer concerns promptly to maintain satisfaction.
Senior Customer Service Representative 08/2015 to 03/2017
 Aon Hewitt – 7201 Hewitt Associates Dr. Charlotte, NC, 28262
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.

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