Customer Service Specialist resume examples

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Skillful Customer Service Specialist resume

Tamecia Eason
Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills
  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention

 Organization

 Friendly

Work History
Rural Carrier Associate, 05/2015 to 12/2015
United States Postal Service Aulander, North Carolina
An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
Convergy's Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sales Representative, 06/2012 to 03/2013
Centurylink Tarboro, North Carolina
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
Gates Correctional Center Greenville, North Carolina
 A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
Army National Guard Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.

Education
Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours
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Job-winning Customer Service Specialist resume

Sandie Stone
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Dependable
  • Attention to detail
  • Fast learner
Experience
Customer Service Specialist 08/2017 to Current Waste Managment Phoenix, AZ
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Promoted to Eagle after 9 months as an agent
  • Promoted to BC Agent after 1 year of employment
  • Promoted to Falcon after 1 year
  • As an Eagle assisted in training and development of 9 classes
  • Consistently maintained a 4.5 average VOC score for 18 months
  • Awarded CE Spotlight
Customer Service Representative 10/2015 to 07/2017 TeleperformanceUSA Sierra Vista, AZ

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Met or exceeded quality goals as defined by client standards.

Lead Tape Operator 11/2003 to 07/2014 Pomeroy IT Solutions Inc Phoenix, AZ
Managed team of 10 team members. Organized labor to ensure efficient productivity.
 Worked on large enterprise and business critical applications. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
Oversaw audits of data stored onsite and offsite increasing audit compliance from 95% to 100%.
Tape Librarian 04/1997 to 07/2014 IBM Phoenix, AZ Recorded data for off site storage. Maintained data shipping records for accuracy and audit purposes. Developed training materials for new business. Monitored and supported mainframe servers for accurate data updates.  
Professional Training
N/A: Travel and Tourism Collee of DuPage Wheaton, IL, USA
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Top Customer Service Specialist skills

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Experienced Customer Service Specialist resume

Victoria Mazyck
Professional Summary

Recently relocated back to South Carolina, I'm an experienced and dedicated customer service representative who provides exceptional customer service through active listening and problem solving. Excelling in high call volume environments with an exceptional computer aptitude and telephone etiquette. I am seeking the opportunity to bring a dedication to your company, and show how my professional and educational background will be excellent contribution to your company and business sales.

Work History
Stay-at-Home Mom, 04/2017 to Current
Self-employed
  • Cook
  • Chauffeur
  • Therapist
  • Maid
  • Doctor
Reservation Specialist, 07/2016 to 04/2017
IHG Hotels North Charleston, SC
  • Effectively managed a high-volume of inbound customer calls.
  • Created new reservations/modify/cancel existing reservations for customers.
  • Upsell hotel accommodations/cars/membership to customers to ensure a satisfactory experience and initiate a return customer.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Gathered and verified all required customer information for tracking purposes
Customer Service Representative, 04/2012 to 05/2014
Iqor North Charleston, SC
  • Make outbound calls, as well as receive calls, and assist customers with their billing issues or concerns.
  • Collect payment on high risk accounts and attempt to resolve any recurring matters of delinquency.
  • Retain irate customers and offer excellent customer service and listening skills.
  • Verified that personal and payment information on accounts was accurate and complete.
  • Resolved service-related problems in a timely manner.
Education
High School diploma: May 2007
Berkeley High School - Moncks Corner, SC
Skills
  • Computer knowledge
  • Guest satisfaction specialist
  • Adheres to customer service procedures
  • Customer service award
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Persuasive speaker
  • Familiarity with Key Performance Indicators (KPIs)
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