Customer Service Supervisor resume examples

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Skillful Customer Service Supervisor resume

VARINDER SINGH
Summary
My name is Varinder Singh; I have done certificate 4 in commercial cookery and hospitality management. I  am a friendly, reliable and very hard working individual of good . I posses strong inter-personal and communication skills as well as being a self-starter and a good team player with a proven ability to prioritize and organize effectively. I also posses the ability to identify and solve challenges and hold a very good knowledge of Windows Outlook and Excel software. I also have a very good knowledge of incident logging in the workplace and can comfortably supervise other members of staff.
 
  • Currently working as Kitchen /Customer service manager with AAFCANS (ARMY BARRACKS)
  • I have 9 years experience as a Chef /Kitchen Manager  with Hogs breath cafe.
  • I  have years experience as a Production Supervisor with Mrs Bector's Food PTY LTD.
  • I have 3 years experience as customer service specialist with HSBC Bank in INDIA.
Highlights

  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Customer service expert

  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
Education
I have acquired a number of qualifications, certificates and numerous Licences throughout my studying and working career. I have listed some of them below.     
Qualifications:
•     
  • Food safety – SITXFSA001 & SITXFSA002, AIA – Dec 2018 
  • certificate IV in commercial cookery and hospitality management, Holmes Institute-2010     •     
Licence
  • Driver  licence •        
  • RSA  License •        
  • First  Aid  Certificate
Experience
AAFCANS(Army Barracks) January 2017 to Current Kitchen/Customer service Manager
Brisbane, QLD
  • Providing Excellent Customer service.
  • Maintain safety and security of customers and staff 
  • Regular interaction with customers to ensure the customer service satisfaction standards are being maintained and use the data to provide feedback and enhance the performance of the staff
  • Manage all food operations Kitchen, catering and food trucks. 
  • Supervise and train staff to ensure they follow the correct food handling procedures. 
  • Report Writing.
  • Menu testing.
Hog's Breath Cafe January 2008 to January 2017 Chef and Kitchen Manager
Brisbane, QLD
  • Maintain health and safety standards
  • Ensure customer expectations are met.
  • Work in a Team to maximise productivity and enhance performance.
  • Maintained food and labour cost
  • Rostering
  • Stock take and Ordering
  • Special Menu costing.
  • Hire new staff members.
Mrs Bector's Food PTY LTD January 2003 to January 2008 Production Supervisor
Brisbane, QLD
  • Providing quality customer services 
  • Ensuring Safety and Security are maintained
  • Supervision of the production section and ensure planned production is carried out.
  • Train employees to ensure safe operating procedures are followed.
  • Tracking staff absenteeism and time-keeping.
HSBC BANK January 2000 to January 2003 Customer Service Specialist
INDIA
  • Provide Excellent Customer Service.
  • Greet Customers Warmly.
  • Be Accountable, Take ownership of the task and follow up with the client.
  • Promote Company's products and technology to the customers.
  • Identify Customers needs and direct them to the right channel by creating opportunities
  • Build Trust relationship and business pipeline with customers.
  • Follow Company's standard operating procedures with integrity.
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Job-winning Customer Service Supervisor resume

Darryl B. Collins
Professional Summary

Results-oriented Assistant Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.

Skills
  • Superior customer service
  • Theft prevention training
  • Cash Handling
  • Conflict resolution techniques
  • Near perfect driving record
  • High Ethical Standards
  • Excellent Communication Skills
  • Excellent Memory
  • Operations Management
  • Safety standards and protocols
  • Automotive detailing
Certifications
  • CPR Certified
  • Chauffeur License
  • Michigan Gaming Occupational License Level Two
Work History
Bay Attendant, 02/2019 to Current
 Blue Beacon Truck Wash – Dexter, MI
  • Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Reported any customer-oriented issues immediately to Bay Manager for swift assistance and resolution.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Customer Service Representative/Assistant Manger, 11/2018 to 02/2019
 Family Dollar Stores Inc – Detroit, MI
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. 
  • Provides customer engagement in positive and approachable manner.
  • Supervised 3 employees to decrease process lags and boost productivity. 
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Slot Attendant, 07/2018 to 11/2018
 Greektown Casino-Hotel – Detroit, MI
  • Connected with guests on a personal level to build loyalty.
  • Dispensed machine payouts and provided change for players.
  • Set up new loyalty memberships and updated existing accounts.
  • Troubleshoot machine malfunctions and diagnosed root causes.
  • Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
Security Officer/Shuttle Driver , 06/2017 to 06/2018
 Securitas – Plymouth, MI
  • Monitored and authorize entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, the presence of unauthorized persons and unusual occurrences.
  • Inspected equipment, structures, and materials to identify the cause of errors and defects.
  • Provided excellent customer service by safely transporting customers to and from buildings on campus
  • Effectively worked as a team member with other drivers to ensure a successful transportation schedule.
  • Maintained vehicles in excellent condition by refueling and cleaning.
Security Officer/ Site Supervisor , 05/2015 to 06/2017
 Guardian Guard Services – Detroit, MI
  • Thoroughly monitor and patrol the parking areas and rear of the facility to deter crime and enforce property policies.
  • Conduct foot patrols through courtyards, management offices, corridors and parking areas where assigned and as needed.
  • Complete detailed reports of all activities and observations during dedicated shift with emphasis on names, times, unusual occurrences, etc.- Notify management
  • Lookout for suspicious activity and/or persons; documenting your encounters and notifying proper authorities as necessary to enforce no-loitering policies, trespass orders and protecting property and persons.
  • Conduct all service in a manner that promotes service, integrity, respect and fairness.
Accomplishments
Acknowledged by Guardian Guard Company as a July 2016 divisional nominee for The Guardian Maximum Achievement Award for stopping 2 security breaches at the Little Caesar's Arena construction site.
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Experienced Customer Service Supervisor resume

Lina Georgis
Professional Summary

Hard working and continually maintaining a positive attitude while interacting with customers/clients and demonstrating a meticulous work ethic. Previously working within my family business.

Currently working as a Property Manager at Wyndham Residential Realestate in Point Cook. I am quality-focused and committed to approaching all tasks with tenacity and attention to detail ensuring clients needs are met within a timely manner.

Skills
  • Other than fluent English, I can speak Arabic and also understand Assyrian
  • Excellent communication skills
  • Database management skills
  • I am flexible and easy going
  • I work well under pressure
  • I am honest, friendly and reliable to say the least
  • Work great in a team
  • Professional phone etiquette
  • I am customer service-oriented
  • I am accurate and have an eye for detail
  • I have a pleasant demeanour
  • Positive attitude
Work History
01/2005 to 01/2005
Manager/ Customer Service Sam Yousif – Jessie's Pizza- Greenvale, Vic
01/2006 to 01/2007
Manager/ Customer Service Sam Yousif – Jessies Pizza- Sunshine, vic
01/2007 to 01/2008
Manager/ Customer Service Sam Yousif – Jessie Pizza- Point Cook
01/2008 to 01/2008
Manager/customer service self emplpoyed – Hot House Pizza- Geelong
01/2009 to Current
Manger/ Customer Service self employed – Hot House Pizza- Point Cook, vic
02/2015 to 12/2016
Manager self employed – Pizza Industri Point Cook
01/2016 to 08/2018
Manager self employed – Emporio lounge & grill point cook
04/2018 to Current
Assistant Property Manager Alex Sherwin – Wyndham Residential Real Estate, Point Cook
  • Assisting two property managers carrying a portfolio of 235-250 properties each
  • Care-taking of both portfolios while property managers are on leave at separate times
  • Writing letters to landlords tenants and neighbouring properties
  • Arranging appointments with landlords and tenants and maintaining diary records
  • Routine inspections- checking for safety of tenants and making sure that the landlord property is kept well by the tenants
  • Demonstrated ability to write routine inspection reports
  • Filing, scaling and photocopying documents
  • Update client information on RP software
  • Preparing condition reports and carrying out final inspections of properties
  • Demonstrated ability to resolve all property maintenance issues for tenants and landlord
  • Demonstrated ability to follow up on tenant rental arrears to ensure that payments are made in a timely manner
  • Arranging appropriate tradesmen to repair/investigate maintenance issues at the property
  • Communicating with tenants & Landlords through email, phone and in person
  • Resolving a variety of complex tenants and landlord complaints
  • Preparing and processing out going mail
  • Respond to emergency maintenance and safety calls
  • Arrange lease agreements for tenants to sign
  • Opening vacant properties for tenant inspections
  • Meeting with landlords and tenants
05/2019 to Current
Property Manager Wyndham Residential Real Estate – Melbourne, VIC
Education/work experience
Diploma Business Administration RMIT University - Bourke Street Melbourne- 2004


- Dr. Nadia Sidrak Medical clinic Broadmeadows (6 months)
receptionist (2003)
- Legal Aid Broadmeadows (6 months)(2004)
office duties and attended court room interviews and hearings
- State revenue office Melbourne (2004)
Policy and Legislation department (6 months)
2018

Agent Representaive Certificate
Certifications
  • Police clearance check
  • Working with children Check
  • Current Divers Licence
Hobbies
  • Time with family                 
  • Shopping
  • Dinning out
  • Listening to music
References

Moe Elterrifi- Origin State Manager

0400 094 336


Wassim Shaaya- Partner

0434 286 422


Alex Sherwin- Wyndham Residential Real Estate

0422 318 946

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