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Professional Summary
Responsible and hardworking individual looking for full-time position in customer service.
  • Fast and efficient service worker
  • Good with numbers and math
  • Point of Sale (POS) system operation
  • Quick learner
  • Customer-oriented
  • Communication skills
  • Friendly and helpful
  • Knowledge of computers
  • Proficient in cash management
Work History
Call Center Agent, 10/2017 to Current
Eastbay Oshkosh, WI
  • Acted professionally and patiently when addressing negative customer feedback.
  • Accurately documented, researched and resolved customer service issues.
  • Gathered and verified all required customer information for tracking purposes.
  • Met or exceeded service and quality standards every review period.
Server, 01/2015 to 10/2017
Applebees Fond du Lac, WI

  • Consistently provided professional, friendly and engaging service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Customer Service Supervisor, 08/2014 to 12/2014
Piggly Wiggly Fond du Lac

  • Answered an average of 10 calls per shift by addressing customer inquiries, solving problems and providing new product information.
  • Bagged and sold merchandise per customer's request.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.

Cashier , 09/2012 to 06/2013
McDonalds Oshkosh
  • Cash handling including credit card transactions.
  • Greeted customers and provided excellent customer service.
  • Cooked large batches of fries made to order, attended front counter and  maintained drive through.
  • Followed food safety procedures according to company policies and health and sanitation regulations.

High School Diploma: 2014
Oshkosh North - Oshkosh, WI
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Highly dedicated individual reentering the workforce. Seeking employment with reputable company, as I complete my bachelors in human nutrition and dietetics.

  • Avid Learner
  • Natural Multitasker
  • Versatile
  • Excellent Communicator
  • Fluent bilingual in English and Spanish
  • Certified health coach
  • Food handler's card
Education and Training
Bachelor of Science, Philisophy 2021 EPCC El Paso, TX, USA Current Student
Associate of Science, Nutrition 2016 Institute of Integrative Nutrition New York, NY, USA
Contractor for Charles Schwab Operation Center Sep 2017 to Current
54- Account Solutions Investor Services
Accomplishments :
-Rapid adjustment to new financial field, including lingo and culture
-Agile in ACE, training in MYQ
-SME in Options and POAS 
-Improved multitasking and prioritizing skills 
PTIN Representative Sep 2017
IRS El PASO, TX Used self-judgment and acquired knowledge to Determined and address clients needs regarding IRS website instructions and procedures - Effectively exceed clients expectations with phone handle time and productivity, Accurate Data entry involving confidential sensitive data, Resolving customer inquiries, Improved written and verbal communication skills
Customer Service Advisor Jan 2013 to Sep 2016
Mister Carwash El Paso, TX Versatile position in rapid changing job demands - Accurate data entry in fast-paced, uncontrolled environment - Provided on-site training -Effectively raised store sales and customer experience - High-quality customer service and sales based on clients needs - Achieved top sale's employee with highest capture rate.
Teller/Teller Supervisor Sep 2010 to Dec 2012
First Convenience Bank El Paso, TX -Enter customer information into system -Processed bank transactions over 10K dollars -processed loans and deposits and new accounts -Effectively Supervised a team of 6 bank tellers -Constantly exceeding sales goals every month and provided training for team members of the Bank -Provided onsite training -Successfully led key projects that resulted in Increased sales
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Work Experience
Bergen County Healthcare and Rehab Center Rockleigh, NJ Administrative Assistant 01/2018 to Current
  • Prepare correspondence, accounting and financial documents/reports on a monthly basis.
  • Record and review the adequacy of documents and take necessary steps to cure any deficiencies.
  • Organize and code documents for resident files.
  • Monitor multiple databases to keep track of all company inventory.
  • Receive, process, and maintain accounts payable records.
  • Assist residents and visitors with questions, comments, and concerns.
  • Obtain quotes and place orders with various vendors.
  • Open and determine appropriate distribution of incoming mail and prepare outgoing mail.
Bergen County Health Care Center Rockleigh, NJ Receptionist 10/2016 to Current
  • An energetic employee who quickly establishes rapport with residents and colleagues.
  • Make copies, send faxes and handle all incoming and outgoing correspondence.
  • Maintain the front desk and reception area in a neat and organized fashion.
International Volunteer HQ Arusha, Tanzania Animal Welfare Volunteer 06/2019 to 06/2019
  • Assisted in the treatment of farm and domestic animals, delivering animal care and experiencing veterinary care in a developing country
  • Traveled with local vet to farms and homes, learning about common diseases and ailments in Tanzania
Whole Foods Market Ridgewood, NJ Customer Service Supervisor 01/2014 to 09/2017
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered direction, appreciation, and gave constructive feedback to motivate team members.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
Vector Marketing Township of Washington, NJ Sales Representative/Receptionist 07/2015 to 02/2016
  • Identified potential customers through personal referral and lead generation.
  • Attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication.
  • Answered high volume of incoming calls while handling in-person inquiries from clients and colleagues.
Associate of Applied Science: Veterinary Technology Bergen Community College, Paramus, NJ
Fall 2013: Music Education Hampton University, Hampton, VA
High School Diploma: Pre-Engineering 2013 Academies at Englewood, Englewood, NJ
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Professional Summary
A resourceful troubleshooter with great computer skills, outstanding customer relationships abilities, and astonishing office management abilities, looking for a Business solutions representative role in reputed organization that allows me to employ my existing talents and acquire new expertise.
  • Exceptional customer service
  • Strong sense of banking ethics
  • Cash dispenser operation
  • Excellent communication skills
  • Safe and vault operation
  • Proactive
  • MS Office proficient
  • Bilingual in English and Hindi
  • Sales expertise
  • Excellent Mathematical skills
  • Team Player
  • Excellent multi-tasking ability
Work History
CSR- Sales Representative 12/2016 to Current
Shaw Cable Systems Winnipeg, MB
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Seize opportunities to up-sell products when they arise
  • Maintained accurate records of past due customer account activity
  • Met personal/team qualitative and quantitative targets
  • Frequently attend educational seminars to improve knowledge and performance level
Customer Service Supervisor 08/2012 to 11/2016
Tim Hortons Winnipeg, MB
  • Maintained a clean, organized and stocked environment and when necessary assists in the distribution of product shipments
  • Performed all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary
  • Established effective and positive communication with all team members
  • Assisted store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy
  • Assisted store manger and assistant manager in planning and executing all sales promotions effectively and efficiently
  • Followed and directed team members to follow store policies, procedures and adhere to merchandising and cleanliness standards
  • Promoted and practiced safe work habits, reported potential safety hazards, operational inconsistencies and team member incidents to the store manager
Customer Service Representative 01/2012 to 07/2012
Essilor Canada Ltd Toronto, ON
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Computed accurate sales prices for purchase transactions.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
Graduate Diploma: International Business Dec 2011 Seneca College - Toronto, ON
  • Coursework emphasis in Marketing, Business and English
  • Advanced training in Microsoft Word and Excel
  • Concentration in Business Management, Financial Management and Human Resources
BBA: Business Administration May 2009 Gujarat University - Ahmedabad, GU

(Business Administration Evaluated by International Credential Assessment Service of Canada)

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Versatile manufacturing and operations management professional with over 16 years' experience in the public and private sector. Intelligent & analytical individual who demonstrates extensive knowledge of business management strategies, process improvement, problem solving acumen, and entrepreneurial initiative.  

  • Trouble shooting  
  • Process improvements
  • Technical writing
  • Team building
  • Inventory control
  • Microsoft Office Suite
  • Social & Community Marketing 
  • Leadership 
  • Labor dispute resolution
  • Regulatory compliance
  • Supply chain dynamics
  • Facilities Management
Owner Operator Aug 2017 to Current
AKAHN Partners, LLC Fresno, CA
  • Creation of website and email marketing campaigns to attract customers and drive sales.
  • Analysis of product line viability and purchasing
  • Acquisition and relationship management of customer and vendor contracts
  • Oversee day-to-day operations encompassing sales, analytics, logistics, and marketing
  • Maintenance of records required for compliance with state and federal regulations.
  • Provide customer service in a helpful and timely manner through telephone, email, and in person interactions
  • Create, analyze, and present accounting and projections reports
  • Enhance brand awareness through carefully crafted marketing campaigns
  • Determine strategic direction and implementation
Customer Service Supervisor Nov 2015 to Oct 2016
United States Postal Service Fresno, CA
  • Oversight of daily operations encompassing planning, logistics, and distribution of mail in Fresno's largest post office.
  • Negotiated labor-management grievances and settlements.
  • Provided customer support and dispute resolution.
  • Conducted daily safety audits and weekly training sessions for 100+ staff members
  • Participated in management strategy sessions to control work hour utilization and reduce operational expenses​
  • Conducted interviews, hired employees, and managed job bids for all delivery offices in Fresno
Facility Maintenance & Assets Manager Feb 2011 to Oct 2015
Central California Blood Center Fresno, CA
  • Managed delivery operations, facilities maintenance staff and safety officer duties.
  • Operated and maintained large, state-of-the-art facility, four satellite collection sites, and 14-vehicle fleet.
  • Led safety committee and trained new employees on bloodborne pathogens, ergonomics, driver safety and hazardous materials.
  • Developed relationships with hospitals and related partners for sales and marketing of blood products.
  • Maintained a standing inventory with an average dollar value of $300K. 
  • Established and reviewed vendor contracts, providing materials and maintenance services.
  • Employee counseling, training, and budgeting
  • Created and implemented validation plans for new analyzers and equipment in order to certify proper function
  • Directed blood product testing quality program    
  • Supervised daily operations in the processing and manufacture of human blood products for transfusion or fractionation.
  • Affected Review of Process Control Points to ensure compliance with FDA regulatory guidelines, achieving exceptional compliance scores.
  • Established streamlined processes which improved productivity by 20%.
  • Devised exceptional training and support systems to maximize team effectiveness with timely and efficient roll-out of new campaigns.
  • Maintained department's training documents and ensured compliance with annual training requirements
  • Creation of SOPs, tiered staff competencies and cross-functional training initiatives, resulting in improved employee retention by 23%.
Medical Laboratory Technician Jan 2007 to Jan 2008
Medical Clinic of Houston Houston, TX
  • Performed daily QC, diagnostic hematologic, urinalysis, chemistry, and coagulation testing
  • Utilized exceptional trouble shooting abilities and mechanical aptitude resulting in decreased analyzer downtime and increased throughput
Hospital Corpsman Third Class (Medic) Jan 2001 to Feb 2006
United States Navy Tacoma, WA
  • Performed daily QC testing on multiple analytes, document review, and department trainer. 
  • Served in support of Operation Iraqi Freedom and Operation Enduring Freedom, supplying transfuse-able blood products to troops in theater.
  • Executed diversity of operations in Medical Lab Team Lead, supply chain management, and purchasing functions.    
  • Achieved 'Most Decorated Member of the Department', during tenure of service.
MBA, Masters of Business Administration 2018 University of Phoenix Fresno, CA, US
Six Sigma, Green Belt 2012 Villanova University
EMT/Structural Firefighter Certification 2010 El Paso Community College
Bachelor of Science, Applied Science 2009 Campbell University
Medical Lab Technology (Summa Cum Laude) 2003 Thomas Nelson College
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Career Overview
Dedicated Customer Sales/Retention Representative and Supervisor with over 11 years consecutive experience at DirecTV. Responsible for finding creative solutions to customer's needs, while balancing business needs. Excelling, and thriving in the deadline-driven, highly competitive environment. Highest level of professionalism, patience and efficiency, to ensure customer satisfaction and loyalty.  Proficient time management skills, prioritizing and meeting deadlines on multiple projects consistently. Adaptable in a constantly changing work environment. Flexible working with a team or individually. 
Core Strengths
  • Excellent verbal and written communication
  • Meticulous attention to detail
  • Multi-tasking resourcefully and efficiently
  • Active listening skills
  • Resourceful problem solver
  • Highly motivated team player
  • Adept in staff training to an individual agent's learning ability 
  • Hand selected by DirecTV senior management for Lead Point of Contact position, as the liaison between Assistance Queue Supervisor Department and Office of the President.
  • One of nine people, selected nationwide, and sent to Los Angeles, for our Annual Leadership Meeting, to provide in site to our CEO and Senior Executives on what was working well, and what changes were needed, to provide better customer service and support for DirecTV.
  • Worked up through each department at DirecTV as a Customer Service Representative. Proving consistently the ability to adapt and perform for that division. Provided customer service in Billing, Sales, Installation, Bundles, Retention and Supervisor Queue.
  • Developed the process to escalate account issues to Office of the President that was implemented to each call center in the United States. 
Work Experience
Customer Service Supervisor Nov 2002 to Mar 2014
Directv Inc Boise, Idaho
  • Took inbound calls as a Customer Service Representative, resolving customer questions and concerns efficiently, while meeting or exceeding all required metrics.
  • Used my extensive training, to actively listen for customer cues, promoting sales, retention, customer satisfaction and loyalty.
  • Trained agents on my team efficiently, by learning how they individually received feedback the best.
  • Took back to back supervisor calls, supporting every department in our call center, escalating issues when necessary.  
  • Provided coaching and training to Customer Service Agents in our Sales, Bundles, and Retention departments. 
  • Worked with senior management daily as liaison between the Supervisor Queue and Office of the President.
  • Developed and implemented the process to escalate customer account issues to Office of the President, eliminating duplicate requests.
  • Quickly learned the multiple computer programs that were exclusive to DirecTV.
Educational Background
Bachelor of Science, Chemistry with an Emphasis in Forensics 2019 Boise State University Boise, Idaho Chemistry