Customer Service Team Lead resume examples

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Skillful Customer Service Team Lead resume

Jatasya Santim
Professional Summary

Dynamic customer service professional, who is dedicated to being an effective team member. An employee that uses sound judgement when resolving problems and cultivates positive relationships with customers, co-workers and management; using clear and helpful communication.

Skills
  • Organized at multi-tasking
  • Food preparation experience
  • Precise food temperatures and expiration logs
  • Excellent work ethic
  • Critical thinker
  • Trusted interpersonal communication
  • Creative problem solver
  • Friendly telephone etiquette
  • Interdepartmental communication
Work History
Deli Clerk / Rotisserie Cook, Jul 2018 to Current
Hannaford Supermarket Niskayuna , ny
  • Prepared orders according to customer preferences.
  • Maintained calm and professional demeanor in all situations.
  • Performed opening procedures  at 6 a.m.
  • Keep precise daily logs for salad and olive bar .
Deli Associate / Rotisserie Cook, 01/2017 to 07/2018
Hannaford Supermarket Troy, NY
  • Able to identify over 40 different types of cured meats, cheeses
  • Operates an automatic slicing machine
  • Aware of other associates in the work space to minimize injury or accidents
  • Keeps the deli line moving in efficient manner
  • Maintains slicing machines according to protocol guidelines, standards
  • Reports to each shift on time; ready to work
  • Demonstrates integrity when interacting with guests, team members and managers
  • Consistently provides friendly service
  • Builds loyal clientele through friendly interactions
  • Stores food in designated containers, storage areas to prevent spoilage or cross-contamination
  • Preps then cooks, rotisserie chickens, turkeys, fried chicken, tenders according to demand; while following food safety protocol and procedures and
Cashier Food Prep, 06/2017 to 10/2017
McDonald's Waterford, NY
  • Ability to multi-task in fast paced environment
  • Operated deep fryer, prepared coffee beverages, milkshakes, and smoothie using proper portion control
  • Ensured accuracy and efficiency while order taking, and handling cash and credit card transactions
  • Made cleanliness a priority for our customers
  • Diligently restocked food products, work stations and display cases
  • Prep items for later use to save staff time during busy hours
Full Time Student, 09/2016 to 05/2017
Hudson Valley Community College Troy, NY
  • Attended Hudson Valley Community College as a Full-Time student
Customer Service Team Lead, 10/2010 to 04/2016
Edible Arrangements Clifton Park, NY
  • Trusted key holder.
  • Cross-trained staff on production procedures, company policies and techniques for building arrangements on a regular basis.
  • Communicated effectively with drivers, co-workers and inter-franchise associates aboutalterations to orders.
  • Investigated and resolved customer inquiries or complaints, using effective listening and communication skills to maintain customer loyalty.
  • Use of sharp kitchen utensils.
  • Memorized and maintained up-to- date knowledge of product and service changes.
  • Hand dipped truffles, caramel dipped apples, and several assortments of chocolate dipped fruit boxes.
  • Up sold items such as balloons, fruit additions or container choices.
  • Worked double shifts during busy holidays.
  • Delivered arrangements with company vehicle in timely fashion.
  • Resolved customer service issues and provided customers with courtesy calls,  to ensure satisfaction with our services.
Education
Liberal Arts and Sciences: May 2017
Hudson Valley Community College - Troy
  • 3.49 GPA
  •  President's List every semester
  • Emphasis in the Humanities
  • Excel, Access and Word applications software program knowledge
Volunteer Experience

Volunteered with The Capital Roots non-profit organization in Troy. Worked an average of four hours per visit, aiding the assistant gardener with watering plants, herbs; yielding garlic, carrots, and basil, etc.. Food was distributed to local convenience stores that participate in the "Squash Hunger" program, which helps inner city residents have access to inexpensive, healthy and sustainable produce. Helped and learned along side local high school students that came to gain knowledge and extra school credit. Capital Roots was an enriching and healthy way to keep my mind and body active, while meeting and engaging in the local community.

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Job-winning Customer Service Team Lead resume

Patrick Lathrop
Professional Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills
  • Team oversight
  • Interdepartmental communication
  • Coaching and mentoring
  • Multi-line phone talent
  • Strong conflict resolution skills
  • Exceptional time management skills
  • Infinity Loan Platform expertise
  • MS Windows proficient
Work History
Call Center Customer Service Representative 11/2016 to Current
MetaSource Bristol, PA
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Identified and corrected performance issues.
Customer Service Team Lead 11/2017 to Current
Metasource Bristol , PA
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
  • Coached new telephone agents on their service techniques and provided scoring through the company's quality assurance program.
  • Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
  • Escalated issues to the proper supervisors when standard processes were not effective.
Team Member 08/2016 to 11/2016
AMC Woodhaven 10 Bensalem, PA
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Handled currency and credit transactions quickly and accurately.
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Experienced Customer Service Team Lead resume

Tania D Brown
Professional Summary
Experienced customer service professional of 20 years, with 2 years in a Lead role.  Skilled communicator who understands how to work with customers in a respectful and knowledgeable way.  Team player and passionate leader who motivates others by example, and genuine attention to individual performance and success.  Seeking a customer service and/or lead position, that provides a challenging team environment and opportunities for professional growth.
Skills
  • Customer service-focused
  • Complex problem solving
  • Exceptional communication skills
  • Conflict resolution proficiency
  • Able to work in a structured work environment


  • Affordable housing knowledge
  • tenant and eviction laws
  • MS Windows proficient
  • Skilled in call center operations
  • Exceptional workflow management

 

 

Work History
  • Practitioner Network Recruiter
  • American Specialty Health, Inc.
  • San Diego, CA
  • Current
  • Responsible for the development of our clinical & fitness practitioner/facility networks. 
  • Participates in recruitment calls as needed and directed.
  • Sends all fitness/clinical recruitment information and materials requested by practitioners/fitness facilities.
  • Maintain ongoing focus for productivity in a fast paced environment and meets deadlines in an environment where priorities may change.
  • Customer Service Associate
  • Aerotek Staffing Agency
  • San Marcos, CA
  • June 2017
  • Managed customer calls effectively in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Accurately documented, researched and resolved customer service issues.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Order Support Specialist
  • Apple Inc.
  • Austin, TX
  • March 2015 to December 2015
  • Communicated with vendors regarding delivery, address changes, return requests, and special orders.
  • Reviewed and updated customer correspondence/email through SAP and required databases.
  • Assisted with receptionist duties, file organization, research, and development.
  • Entered numerical data into databases in timely and accurate manner.
  • Added new material to file records and created new records.
  • Customer Service Team Lead
  • eBay Inc.
  • Austin , TX
  • August 2013 to March 2014
  • Manage a team of 15 customer service associates and lead weekly discussions to set team goals and assess individual performance.
  • Intervene in scenarios where a customer's situation has escalated, and provide creative solutions to mediate conflict and rebuild trust and brand loyalty.
  • Direct customer service associate training meetings and ensure policies, procedures, and protocols are clearly understood.
  • Report to management on departmental success and efficiency, and collaborate with superiors to identify areas of improvement for the team.
  • Leasing Agent/Assistant Manager
  • Northwinds Apartments
  • Overland , MO
  • May 2008 to December 2012
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Communicated effectively with owners, residents and on-site associates.
  • Managed a community of nearly 75 apartment homes.
  • Prepared move-in lease paperwork, collected and posted rent payments properly.
  • Attracted potential new tenants through outreach marketing activities.
  • Quality Assurance Auditor
  • Wyndham Vacation Ownership
  • Orlando, FL
  • May 2006 to May 2008
  • Ensured accuracy of information and quality of delivery by monitoring telephone calls.
  • Verified sales representative results by measuring skills, in use of scripts, product knowledge, sales and service ability.
  • Provided feedback to sales representative and recommended improvement.
  • Initiated operations improvements to improve overall call center productivity.
  • Entered data into the system, and forwarded information to team manager.
Education
  • Associate of Arts - General Education
  • Temple College
  • Temple, TX
  • 2013
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