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Professional Overview

Dedicated and focused legal professional with extensive customer service experience and educational background, excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a new career options in the legal field, with a concentration in estate law.

Core Strengths
  • Strong organizational skills
  • Seasoned in critical thinking and conflict resolution skills
  • Exceptional human relations/interpersonal skills
  • Energetic work attitude
  • Timely and accurate completion of tasks
  • Effective written and oral communication skills
  • Aptitude in statutory construction, legal research, and interpretation of state/local laws and ordinances.
  • Ability to multi-task, think critically and decisively
  • Microsoft Office proficiency
Relevant Experience
  • Respond to all customer inquiries by phone, mail and in person
  • Provide customer service regarding probate and fiduciary matters to both the public and law firms
  • Maintain  accurate records of all case files
  • Research code sections to facilitate appropriate execution of estates
  • Analyze varying and complex cases, determining appropriate procedure, compliant with statutory requirements 
  • Educate clients on probate process to assist in estate administration 
  • Review court orders appointing fiduciaries of incapacitated or legally incompetent adults
  • Prepare clerk's orders of probate qualification in proper legal format
  • Prepare and execute bonds
  • Prepare copies of probated wills for recordation in other jurisdictions
  • Review and reconcile estate inventories
  • Process show cause orders
  • Process show cause against distribution orders
Work Experience
Full-time Deputy Clerk-Probate Division Feb 2018 to Current
Chesterfield Circuit Court Chesterfield, VA
Part-time Deputy Clerk-Criminal Division Sep 2014 to Current
Chesterfield Circuit Court Chesterfield, VA
Customer Services Representative Oct 2013 to Jun 2014
Dominion Credit Union Richmond, VA
Administrative Assistant Apr 2013 to Jun 2013
Gunning INC. Pittsburgh, PA
Member Services Representative Oct 2011 to Jun 2013
Iron Workers Federal Credit Union Pittsburgh, PA
Sales Associate Oct 2009 to Mar 2012
Williams Sonoma Pittsburgh, PA
Sales Associate Aug 2003 to Dec 2004
Brighton Collectibles Richmond, VA
Teacher Aug 1993 to Jun 1995
Rockbridge County Public Schools Lexington, VA
Teacher Aug 1990 to Jun 1991
Virginia Beach Public Schools VA Beach, VA
Principal Deputy Clerk Feb 2018 to Current
Chesterfield Circuit Court Chesterfield, VA
Educational Background
Certificate of Public Adminsitration, Public Admininstration VCU Richmond, VA
Certificate of Paralegal Studies, Paralegal Studies, 2008 Community College of Allegheny County Pittsburgh, PA
Bachelor of Arts, Education, 1990 Virginia Polytechnic Institute and State University Blacksburg, VA
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Professional Summary
My objective is to associate with an organization in a position that demands and rewards excellence, while providing long-term opportunities for advancement and personal growth . Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Microsoft office
  • I'm accomplished in inter-office technological requirements, including working knowledge of various computer
  • applications, to include
  • Xerox
  • Multi-line telephone operations
  • Calculator/10 key
  • Quick learner
  • Medical terminology knowledge
Work History
Customer Services Representative, 10/2015 to 01/2017
CVS Caremark Nashville, Tn
  • Interact with customer's via telephone, education the members on their health care medicare part D
  • Provide the inbound and outbound communications that support our billing processes for facility and private pay customers in OmniDX or Oasis.
  • Support collection and reimbursement strategies and initiatives to improve operations and results.
  • Suggest changes to department policies and procedures as appropriate Drive for productivity goals, push for daily progress and achievement, and recommend measures for improvement.
  • Learn all billing systems and accurately respond to questions regarding client invoicing and adjustments while ensuring compliance.
Engage in training for new employees and provide ongoing training as neededParticipate in the semi-annual & annual performance assessment process and provide timely feedback to mgmtSupport reporting that addresses billing variances, denials and payment discrepancies on a timely basis.

Desk Receptionist, 10/2011 to 01/2014
Pain Relief Center - Nashville\'s, Tn
Welcome patients as they contact the office personally or by telephone, explain the services available, also review and verify patient coverage of insurance.
  • Scheduling patients, answering phone calls, dealing with patient issues and concerns
  • Cross-training into other positions in the office as your aptitudes dictate including: marketing,
  • calling patients to help them schedule missed appointments
  • directing the flow of patient traffic in the office to ensure a pleasant experience for the patient and efficiency for the doctor,

  • Customer Care Representative, 07/2009 to 08/2011
    Hca Nashville, Tn
  • Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations
  • Demonstrate basic knowledgeof policies and procedures.
  • Promote and recommend primary providers.
  • Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
  • Maintain the strictest confidentiality regarding patients according to policy and procedures
  • Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies

  • Education
    High School Diploma: 2009
    Stratford Comprehensive High School - 1800 Stratford Ave, Nashville, TN 37216
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    Professional Summary
    A motivated administrative professional seeking a position in a challenging environment with a company that will allow me to fully utilize my skills, abilities, and experience to ensure the company\'s success. Authorized to work in the US for any employer
    Microsoft office, Powerpoint, Wiki, Casper (2 years) Microsoft Office (Word, Excel, Powerpoint, Outlook, Internet Explorer  Task, Okta, Scheduling, Timesheet, Expense Report, Invoice,CSR
    Work History
    Administrative Assistant 06/2017 to 09/2017
    Lithko Contracting, LLC Louisville, Kentucky
    • Created detailed expense reports 
    • Ordered and distributed office supplies while adhering to a fixed office budget.
    • Managed office supplies, vendors, organization, and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Opened and properly distributed incoming mail.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    • Helped distribute employee notices and mail around the office.
    • Maintained a clean reception area, including lounge and associated areas.
    • Organized all new hire, security and temporary paperwork.
    Office Administrator Computershare S 4th street 462 Louisville Ky
    • Assigns jobs and duties to office staff as needed.
    • Monitors office operations.
    • Schedules appointments and meetings for executives and upper level staff.
    • Serves as the go-to for office inquiries and conflicts.
    • Manages staff schedules.
    • Tracks office supply inventory and approves supply orders.
    • Supervises all administrative personnel.
    • Excellent oral and written communication skills(Bilingual).
    • Detail oriented and work with a high degree of accuracy.
    • Highly organized and flexible.
    • Ability to multitask and meet changing deadlines.
    • Self directed and able to complete projects with limited supervision.
    • Maintains staff confidentiality.
    • Working knowledge of email, scheduling, faxing, Powerpoint and Microsoft.
    Assembler 08/2015 to 10/2016
    Winston Ind Louisville, KY
    Assemble electronics components onto printed circuit boards according To especifications, also writing operations from schematics of moderate complexity.

    Material Planner 02/2015 to 08/2015
    GE Industrial of, LLC Bridgeport, CT
    Analyze plans and react to MTO production needs providing 100% inventory requirements for assigned areas by utilizing planning tools.
  • Maintain inventory control system striving to reduce inventory levels.
  • Utilize corporate purchase agreements to ensure on time delivery of materials with purchasing and vendor.
  • Expedite orders with priority delivery.
  • Review and act on discrepancies due to receiving or PO reports.
  • Provides necessary data for inventory system updates.
  • Verify material quantity on hand critical parts in the production line.
  • Act as a service agent between procurement, receiving and material handlers.
  • Determine returns and replacements needs and negotiates accordingly with purchasing and/or vendor.
  • Provides continuous feedback to customers until issues are resolved.
  • Process and monitoring of purchase orders for raw material and parts.
  • Responsible for analyzing and comparing orders received.
  • Follows procedures in accordance with Company and HR regulations, policies, and practices.
  • Performs other jobs related duties as requested by supervisor.

  • Customer Services Representative 07/2007 to 08/2013
    Aramsco, Inc Bayamón, PR
  • and Inventory Control Accurately processed customer\'s transactions such as government bids, quotes, orders, and returns.
  • Level of bids (Municipal, PR Government agencies, and Federal agencies).
  • Set up new accounts and updated existing accounts.
  • Generated new and repeated sales by providing product and technical information in a timely matter.
  • Analyzed customer requirements and expectations in order to respond to enquiries regarding products and inventories.
  • Contacted customer\'s to follow up on quotes and ensure satisfaction and/or resolve any concerns.
  • Analyzed and troubleshooted inventory control problems in a timely manner.
  • Processed purchase orders appropriately and followed up on pending orders.
  • Performed inventory control to ensure optimal inventory levels.
  • Maintained proper and timely records and data on every product received, transferred and purchased for inventory.
  • Liable for maintaining acceptable and accurate inventory levels.
  • Responsibly conducted inventory reconciliations, and thoroughly made adjustments to the products.

  • Administrative Assistant 02/1998 to 08/2006
    Central Insulation Mfg - Barceloneta
  • Performed day to day task such as maintain files and processing paperwork.
  • Opened, sorted, distributed, and replied to correspondence including fax and emails.Provided consistent, accurate, and timely administrative support in order to contribute to the achievement of operational needs.Managed office and warehouse operation during the absence of the manager in order to meet organization goals and maintain efficiency of sales operations.
  • Coordinated effectively and liaise with suppliers of raw materials, manufacturers, and retailers.
  • Responsible for the transportation, stock control, warehousing and monitoring the flow of goods.

  • Education
    Associate of Science: Medical coding and Billing Current Devry University - Chicago, Illinois
    Associate of Science: Medical coding and Billing 2015 Sullivan University - Louisville Ky
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    Obtaining a full time position as a Product Support Specialist on the Knowledge Management Team at Home Depot where my abilities have been increased through great opportunities offered by this Company within the Home Depot Technology Support Center - ATC.
    • IT security best practices
    • Documentation
    • Team player
    • Express
    • Detail Oriented
    • Read, Write, Review, Read
    • Always On Time

    Typing to 60 wpm
    • Managing multiple projects simultaneously
    • Interpersonal skills
    • Working with shifting priorities
    • Welcomes Change
    • Priorities
    • Procedures
    Work History
    November 2016-Current Production Support Technician | The Home Depot Store Support Center | Austin, TX
    • Knowledge Management Team - Special Project - Currently on Special Project to reformat, update and publish Knowledge Base solutions for a Storewide rollout that will assist Store Associates to empower themselves to fix their own issues, on their own time, as per KCS Standards. Creating opportunity to cut down on the amount of time an Associate spends on the phone thereby allowing them more time to spend on providing invaluable face time to our Customers.
    • Production Support Technician - ESVS NCF Webform Team -Additional skills responding to requests from nationwide stores to assist in system and application correction, and assistance with customer ordering, encompassed in a Webform ticketing environment developed for online assistance only.
    January 2015-November 2016 Production Support Technician at Home Depot - Contractor | Kforce Professional Staffing | Austin, Texas
    • ESVS NCF Webform Team -Additional skills responding to requests from nationwide stores to assist in system and application correction, and assistance with customer ordering, encompassed in a Webform ticketing environment developed for online assistance only.
    • ESVS Support for Home Depot - Internal store service for Home Depot stores nationwide providing assistance with application errors and system issues to allow for customer satisfaction and company coordination of internal application.
    November 2014-December 2014 Cell Phone Technician for Austin Teleservices | Insight Global | Austin, TX
    • Stage and QA Samsung Galaxy 5\'s and Galaxy Tabs for immediate use by Verizon and AT&T Management and Technician employees via Dishnet Services.
    November 2014-November 2014 Copy Specialist at Baker Botts Law Firm | IST Management Services | Austin, TX
    • Respond to requests from law firm for copies of or scans of confidential client material to be bound in notebooks by various methods for presentation to corresponding entities: clients, courts, related law firm representatives, etc.
    June 2014-June 2014 Customer Service Agent | Gila LLC | Austin, TX
    • Inbound calls for those customers of TX DPS who need information regarding surcharges assessed due to moving or conviction based violations; possible assist with taking payments.
    March 2013-April 2013 Collections Specialist | Credit One Bank | Las Vegas, NV
    • Outbound dialer for collection call efforts on credit card maintenance, provide assistance with payments and account control to eliminate delinquency.
    July 2012-January 2013 Family Services Specialist I | State of Nevada | Las Vegas, NV
    • Determining eligibility for program benefits sponsored by Federal and State laws for assistance to ensure nutrition and health care is provided to those in need.
    • Interviewing potential clients, and educating them on reviews and investigations, work programs, nutrition and health coverage as per requirements.
    July 2001-April 2011 Customer Services Representative | Ford Motor Credit | Henderson, NV
    Customer Services Department - Customer Services Account Based
    • Customer correspondence, inbound and outbound calls, payment research, EFT enrollment, final payment reschedules, overseas letters and out of country letters, tax coding maintenance for leased vehicles, credit reporting letters, paid in full letters, review of daily processing reports, and ability to direct customers to the correct department when calling in for assistance.
    Funding Department
    • Dealer Proceeds Withheld Specialist - Process items pertaining to dealer reserve and exceptions: calculation of reserve, payments, flat cancellations, aged balances, aged disbursements, general ledger out of balance report, and phone assistance to dealers regarding buy/sell rates. Duties are all inclusive to operations in a business center setting pertaining to assistance to dealers and funding issues that create reserve issues.
    • Discounter - data entry of and funding of contracts, mostly retail and some lease to include Dealer assistance with Customer Satisfaction issues.
    Account Services Department in Customer Based Relations.
    • Exceptions Processing -- Processing of special instances as payment research as well as misapplication and misallocation of funds. Also to include further collection of late charges and miscellaneous fees never collected, as well as funds returned due to overpayment.
    • Vehicle Liquidations - Repossessions - A complete process from the point where a vehicle has been picked up, readied for auction, auction payment application, to include total loss insurance repos, over term leased vehicles as well as application of any warranty and insurance addons prior to close out of customer\'s account.
    • Title Specialist – Outbound – Retrieval and exporting of titles to various other departments and auctions due to Bankruptcy, charge off, Repossession, Total Loss as well as normal terminated accounts to forward to customers; customer assistance with Lien Releases, and Paid in Full letters. Also follow up with dealers to assure lien perfection of loans by obtaining the correct and proper titling and notifications from various state motor vehicle departments, and state change instances when customers move or relocate.
    • Red Carpet Lease Insurance – Follow up to verify insurance on all leased vehicles.
    • Customer Service Representative – Loss Prevention – Collection process on those accounts >40 days past due, and subsequent results in Repossession, Charge Off, Total Loss, and other necessary roles in assistance to customer delinquency such as final payment reschedules, rewrites, misapplied payment research, account maintenance, and some skip tracing. Inbound and Outbound calling through blended, managed, and predictive auto dialer job types.
    • Some Credit Reanalysis – Final Payment Rescheduling, Transfer of Equity, Substitution of Collateral, Loan Rewrites and cancellation of service contract and insurance addons.
    March 2001-July 2001 Account Services Representative at Ford Motor Credit - Temp | Manpower Professional Services | Henderson, NV
    • Account Services Representative - Customer correspondence, inbound/outbound calls assisting non-delinquent customers with questions and requests forwarded to other departments accordingly
    2008 Bachelor of Science: Business Management Kaplan University, Chicago, IL
    2005 - 2006 Undergraduate: Business Management Kaplan University, Chicago, IL
    Spring 1996 Accounting College of Southern Nevada (South), Henderson, NV
    Summer 1989 Computer Information Technology College of Southern Nevada (South), Henderson, NV
    Fall 1988 Computer Information Technology College of Southern Nevada (South), Henderson, NV
    Volunteer Experience - Ford Motor Credit Company
    • Community Relations Committee
    • Director\'s Council on Business
    • Member of the Emergency Response Team – First Responder
    • Safety Committee Member
    • Pulse Committee Member
    • Voice of Employee Satisfaction Representative
    This resume is created in 7 minutes.
    Career Overview
    Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. CORE STRENGTHS Excellent Communication Skills- Written and Aural Professionalism, Diplomacy, Tactfulness- To Customer service expert generate positive company image. Ability to multi-task, prioritize, and willingness to Ability to develop cooperative relationship with learn other duties. peers and supervisor's. Data Entry/ Records Management Adaptability and ability to work under pressure- Organized and detail- oriented. Time Management.
    • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    • Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
    • Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
    Work Experience
    Customer Services Representative 05/2011 to 12/2011 VERIZON WIRELESS PREMIER RETAILER Michigan
    • Served as the company's only bilingual Spanish/English customer service representative.
    • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
    • Guaranteed positive customer experiences and resolved all customer complaints.
    Educational Background
    2014 University Of Phoenix Grand Rapids, MI, USA
    This resume is created in 7 minutes.

    Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Works hard to accomplish tasks. Achieves all the goals worked for.

    • Exceptional customer service
    • Sales expertise
    • Reliable
    • Energetic
    • Strong work ethic
    • Organized
    • Team player
    • Approachable

    Creates a fun work environment while following procedures efficiently.

    Machine Operator, 08/2011 to 06/2012 TRW Automotive Marshall, IL

    Operated machines and did hourly paperwork to be as efficient as possible.

    Customer Services Representative, 01/2013 to 03/2013 Alorica Terre Haute, in

    Managed customer accounts.

    Sales and Lease Consultant, 02/2013 to 08/2013 Toyota of Terre Haute Terre Haute, In

    Provided assistance in buying or leasing new/used cars.

    High School Diploma: 2011 Martinsville Jr./Sr. High School Martinsville, Il, US
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    Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting.

    • Quick Books
    • Cash handling
    • AR/AP
    • Detail-oriented
    • Analytical
    • Expert in MS Office Suite

    • General ledger accounting
    • Expert in customer relations
    • Strong organizational skills
    • Solution-oriented
    • Independent worker
    • Complex problem solving
    01/2001 to Current
    Massage Therapist Self-Employed - Indianapolis, IN

    Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted patients with physical movements to help restore function and lessen pain and disability. Performed and documented initial exams and determined appropriate diagnoses.

    01/2006 to 11/2014
    Hair Manager/Personal Assistance Brother and Sister Hair Salon - Indianapolis, IN

    Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Assisted in the creation of vendor contracts for outside vendors. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 2 small companies. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Handled cash and deposits using the proper accounting procedures and documentation.

    10/2002 to 02/2006
    Team Leader/Bagroom/Administrative Assistance DAL Global Services/Delta Airline - Cincinnati, OH

    Managed payroll and time and attendance systems. Responded to employee inquiries regarding payroll and timekeeping. Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met. Organized files, developed spreadsheets, faxed reports and scanned documents.

    08/1998 to 12/2000
    Administrative Assistance/Accounting Clerk Romac International - Indianapolis, IN

    Performed field audits on wide variety of clientèles using Quick Books System. Processed payroll, electronic deposits and employee pay adjustments. Handled cash and deposits using the proper accounting procedures and documentation. Managed daily office operations and maintenance of equipment. Created weekly and monthly reports and presentations. Facilitated working relationships with co-tenants and building management. Researched and resolved collections and billing disputes with tact and efficiency.

    08/1995 to 03/1997
    Clerk Specialist/ Customer Services Representative Huntington National Bank - Cincinnati, OH

    Balanced daily cash deposits and bank vault inventory with a zero error rate. Trained employees on cash drawer operation. Processed treasury, tax and loan payments. Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Reported daily averages and shortages to the operations department.

    08/1995 to 03/1997
    Front Office/Check-in Clerk Charter Hospital - Indianapolis, IN

    Wrote clear and detailed clinical phone messages for physicians. Arranged and assisted with hospital admissions. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Scheduled patient appointments.

    BBA: Accounting ITT Tech - Indianapolis, IN, USA
    Associate of Applied Science: Massage Therapist Kaplan College - Indianapolis, IN, USA
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    Professional Overview

    I am a motivated administrative professional seeking a position in a challenging environment. Over 20 years experience successfully providing strong administrative and secretarial support to the operational department. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.I am accomplishment in the areas of customer service, relations, and general office operations. I have Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

    Summary of Skills
    • Deadline-oriented
    • Microsoft Office
    • QuickBooks
    • Customer service expert
    • Insurance background
    • Opening/closing procedures
    • Strong organizational skills
    • Telephone inquiries specialist
    Work Experience
    01/2011 to 05/2014
    Tax Preparer Atlanta Prosperity Campaign Atlanta, Georgia
    • Prepare Federal and State taxes.
    • Complete Earn Benefits screening.
    • Process qualifying benefits, food stamps application through Georgia Compass.
    • McAdams insurance agency,.
    01/2012 to 04/2012
    Tax Preparer The Center Working Families Inc. Atlanta, GA

    • Preparing Federal and State taxes
    • Complete Earn Benefits screening.
    • Process qualifying benefits, such as food stamp application through Georgia Compass.
    • Utilized Tax Wise Computer software.
    05/2011 to 11/2011
    Customer Services Representative McAdams Insurance Company College Park, GA
    • Setting appointments for no cost accidental death benefits/ child safe kits to members.
    • Insurance agents delivery these benefits, and upgrade members policies.
    01/2007 to 05/2010
    Administrative Assistant Atlanta Workforce and Development Agency Atlanta, GA
    • Staff support helping clients register for services, prepare resume, and upload for employment, and job application.
    • Helped with weekly job fair.
    • Answer multiple-phone lines, coping, faxing, scanning, data entry, using Microsoft word, and outlook.
    03/2005 to 06/2007
    Administrative Assistant State of Illinois Dept. Of Human Services Oregon, IL
    • Supported staff of 13 Case Manager, and internal support for 4 surrounding counties.
    • Completed Payroll for all staff using the KRONOS Payroll system.
    • Opened, and closed daily operation, customer service for clients and visitors.
    • Ordered office supplies shipping and receiving processing incoming/outgoing mail.
    • TransferreD client records incoming and out of state to other agencies.
    Associates: Office Technology Lincoln College Illinois
    Currently Attending Athens Technical College