Customer Services Representative resume examples

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Skillful Customer Services Representative resume

Elizabeth Martus
Professional Overview

Dedicated and focused legal professional with extensive customer service experience and educational background, excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a new career options in the legal field, with a concentration in estate law.

Core Strengths
  • Strong organizational skills
  • Seasoned in critical thinking and conflict resolution skills
  • Exceptional human relations/interpersonal skills
  • Energetic work attitude
  • Timely and accurate completion of tasks
  • Effective written and oral communication skills
  • Aptitude in statutory construction, legal research, and interpretation of state/local laws and ordinances.
  • Ability to multi-task, think critically and decisively
  • Microsoft Office proficiency
Relevant Experience
  • Respond to all customer inquiries by phone, mail and in person
  • Provide customer service regarding probate and fiduciary matters to both the public and law firms
  • Maintain  accurate records of all case files
  • Research code sections to facilitate appropriate execution of estates
  • Analyze varying and complex cases, determining appropriate procedure, compliant with statutory requirements 
  • Educate clients on probate process to assist in estate administration 
  • Review court orders appointing fiduciaries of incapacitated or legally incompetent adults
  • Prepare clerk's orders of probate qualification in proper legal format
  • Prepare and execute bonds
  • Prepare copies of probated wills for recordation in other jurisdictions
  • Review and reconcile estate inventories
  • Process show cause orders
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  • Process show cause against distribution orders
Work Experience
Full-time Deputy Clerk-Probate Division Feb 2018 to Current
Chesterfield Circuit Court Chesterfield, VA
Part-time Deputy Clerk-Criminal Division Sep 2014 to Current
Chesterfield Circuit Court Chesterfield, VA
Customer Services Representative Oct 2013 to Jun 2014
Dominion Credit Union Richmond, VA
Administrative Assistant Apr 2013 to Jun 2013
Gunning INC. Pittsburgh, PA
Member Services Representative Oct 2011 to Jun 2013
Iron Workers Federal Credit Union Pittsburgh, PA
Sales Associate Oct 2009 to Mar 2012
Williams Sonoma Pittsburgh, PA
Sales Associate Aug 2003 to Dec 2004
Brighton Collectibles Richmond, VA
Teacher Aug 1993 to Jun 1995
Rockbridge County Public Schools Lexington, VA
Teacher Aug 1990 to Jun 1991
Virginia Beach Public Schools VA Beach, VA
Principal Deputy Clerk Feb 2018 to Current
Chesterfield Circuit Court Chesterfield, VA
Educational Background
Certificate of Public Adminsitration, Public Admininstration VCU Richmond, VA
Certificate of Paralegal Studies, Paralegal Studies, 2008 Community College of Allegheny County Pittsburgh, PA
Bachelor of Arts, Education, 1990 Virginia Polytechnic Institute and State University Blacksburg, VA
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Job-winning Customer Services Representative resume

Kassie Caruthers
Professional Summary
My objective is to associate with an organization in a position that demands and rewards excellence, while providing long-term opportunities for advancement and personal growth . Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Microsoft office
  • I'm accomplished in inter-office technological requirements, including working knowledge of various computer
  • applications, to include
  • Xerox
  • Multi-line telephone operations
  • Calculator/10 key
  • Quick learner
  • Medical terminology knowledge
Work History
Customer Services Representative, 10/2015 to 01/2017
CVS Caremark Nashville, Tn
  • Interact with customer's via telephone, education the members on their health care medicare part D
  • Provide the inbound and outbound communications that support our billing processes for facility and private pay customers in OmniDX or Oasis.
  • Support collection and reimbursement strategies and initiatives to improve operations and results.
  • Suggest changes to department policies and procedures as appropriate Drive for productivity goals, push for daily progress and achievement, and recommend measures for improvement.
  • Learn all billing systems and accurately respond to questions regarding client invoicing and adjustments while ensuring compliance.
Engage in training for new employees and provide ongoing training as neededParticipate in the semi-annual & annual performance assessment process and provide timely feedback to mgmtSupport reporting that addresses billing variances, denials and payment discrepancies on a timely basis.





Desk Receptionist, 10/2011 to 01/2014
Pain Relief Center - Nashville\'s, Tn
Welcome patients as they contact the office personally or by telephone, explain the services available, also review and verify patient coverage of insurance.
  • Scheduling patients, answering phone calls, dealing with patient issues and concerns
  • Cross-training into other positions in the office as your aptitudes dictate including: marketing,
  • calling patients to help them schedule missed appointments
  • directing the flow of patient traffic in the office to ensure a pleasant experience for the patient and efficiency for the doctor,


  • Customer Care Representative, 07/2009 to 08/2011
    Hca Nashville, Tn
  • Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations
  • Demonstrate basic knowledgeof policies and procedures.
  • Promote and recommend primary providers.
  • Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
  • Maintain the strictest confidentiality regarding patients according to policy and procedures
  • Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies




  • Education
    High School Diploma: 2009
    Stratford Comprehensive High School - 1800 Stratford Ave, Nashville, TN 37216
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    Top Customer Services Representative skills

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    Experienced Customer Services Representative resume

    Waleska Quiles
    Professional Summary
    A motivated administrative professional seeking a position in a challenging environment with a company that will allow me to fully utilize my skills, abilities, and experience to ensure the company\'s success. Authorized to work in the US for any employer
    Skills
    Microsoft office, Powerpoint, Wiki, Casper (2 years) Microsoft Office (Word, Excel, Powerpoint, Outlook, Internet Explorer  Task, Okta, Scheduling, Timesheet, Expense Report, Invoice,CSR
    Languages
    English/Spanish).
    Work History
    Administrative Assistant 06/2017 to 09/2017
    Lithko Contracting, LLC Louisville, Kentucky
    • Created detailed expense reports 
    • Ordered and distributed office supplies while adhering to a fixed office budget.
    • Managed office supplies, vendors, organization, and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Opened and properly distributed incoming mail.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    • Helped distribute employee notices and mail around the office.
    • Maintained a clean reception area, including lounge and associated areas.
    • Organized all new hire, security and temporary paperwork.
    Office Administrator Computershare S 4th street 462 Louisville Ky
    • Assigns jobs and duties to office staff as needed.
    • Monitors office operations.
    • Schedules appointments and meetings for executives and upper level staff.
    • Serves as the go-to for office inquiries and conflicts.
    • Manages staff schedules.
    • Tracks office supply inventory and approves supply orders.
    • Supervises all administrative personnel.
    • Excellent oral and written communication skills(Bilingual).
    • Detail oriented and work with a high degree of accuracy.
    • Highly organized and flexible.
    • Ability to multitask and meet changing deadlines.
    • Self directed and able to complete projects with limited supervision.
    • Maintains staff confidentiality.
    • Working knowledge of email, scheduling, faxing, Powerpoint and Microsoft.
    Assembler 08/2015 to 10/2016
    Winston Ind Louisville, KY
    Assemble electronics components onto printed circuit boards according To especifications, also writing operations from schematics of moderate complexity.

    Material Planner 02/2015 to 08/2015
    GE Industrial of, LLC Bridgeport, CT
    Analyze plans and react to MTO production needs providing 100% inventory requirements for assigned areas by utilizing planning tools.
  • Maintain inventory control system striving to reduce inventory levels.
  • Utilize corporate purchase agreements to ensure on time delivery of materials with purchasing and vendor.
  • Expedite orders with priority delivery.
  • Review and act on discrepancies due to receiving or PO reports.
  • Provides necessary data for inventory system updates.
  • Verify material quantity on hand critical parts in the production line.
  • Act as a service agent between procurement, receiving and material handlers.
  • Determine returns and replacements needs and negotiates accordingly with purchasing and/or vendor.
  • Provides continuous feedback to customers until issues are resolved.
  • Process and monitoring of purchase orders for raw material and parts.
  • Responsible for analyzing and comparing orders received.
  • Follows procedures in accordance with Company and HR regulations, policies, and practices.
  • Performs other jobs related duties as requested by supervisor.

  • Customer Services Representative 07/2007 to 08/2013
    Aramsco, Inc Bayamón, PR
  • and Inventory Control Accurately processed customer\'s transactions such as government bids, quotes, orders, and returns.
  • Level of bids (Municipal, PR Government agencies, and Federal agencies).
  • Set up new accounts and updated existing accounts.
  • Generated new and repeated sales by providing product and technical information in a timely matter.
  • Analyzed customer requirements and expectations in order to respond to enquiries regarding products and inventories.
  • Contacted customer\'s to follow up on quotes and ensure satisfaction and/or resolve any concerns.
  • Analyzed and troubleshooted inventory control problems in a timely manner.
  • Processed purchase orders appropriately and followed up on pending orders.
  • Performed inventory control to ensure optimal inventory levels.
  • Maintained proper and timely records and data on every product received, transferred and purchased for inventory.
  • Liable for maintaining acceptable and accurate inventory levels.
  • Responsibly conducted inventory reconciliations, and thoroughly made adjustments to the products.

  • Administrative Assistant 02/1998 to 08/2006
    Central Insulation Mfg - Barceloneta
  • Performed day to day task such as maintain files and processing paperwork.
  • Opened, sorted, distributed, and replied to correspondence including fax and emails.Provided consistent, accurate, and timely administrative support in order to contribute to the achievement of operational needs.Managed office and warehouse operation during the absence of the manager in order to meet organization goals and maintain efficiency of sales operations.
  • Coordinated effectively and liaise with suppliers of raw materials, manufacturers, and retailers.
  • Responsible for the transportation, stock control, warehousing and monitoring the flow of goods.

  • Education
    Associate of Science: Medical coding and Billing Current Devry University - Chicago, Illinois
    Associate of Science: Medical coding and Billing 2015 Sullivan University - Louisville Ky
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