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Professional Summary
Registered Nurse with 9.5 years experience in clinical settings providing all aspects of nursing care to diverse populations. Extensive and documented leadership of a 39 bed med/surg unit. Relief Clinical Supervisor for 3 years responsible for all aspects of hospital operations on off shifts for a 100 bed community hospital. Adjunct clinical faculty teaching med/surg students in an accredited ASN program for 3+ years. 
Skills
  • Strong clinical judgment
  • Acute care expertise
  • High level of autonomy
  • Problem resolution capability
  • Strong patient advocate
  • Patient/family focused
  • Patient Education
  • Patient evaluation/intervention
Work History
Preschool Teacher (but not Special Education) , 03/1994 to 12/1995
 Small Steps Daycare – S. Queen St. York, PA
 Responsible for designing and implementing an all day preschool curriculum for 4-5 year old children. 
Assistant Store Manager, 04/1996 to 02/1997
 Hollywood Video – Dallastown, PA
 Responsible for supervising staff and all aspects of customer service including new accounts, resolving disputes, and phone communication. Additional responsibilities included: hiring and training of new employees, employee reviews, handling cash and large deposits, and store set-up and aesthetics.
Daycare Owner, 05/1997 to 08/2005
 Self-employed – Red Lion, PA
  • Responsible for all aspects of a home daycare including preschool curriculum and activities and latchkey for multiple children ages 0-12.
Patient Care Technician, 04/2005 to 12/2007
 Memorial Hospital – York, PA
  • Assisted patients with activities of daily living, including bathing, dressing, hygiene, and grooming.
  • Accurately assessed and documented vitals signs, intake and output levels, and daily cares.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
Registered Nurse (RN) , 12/2007 to Current
 Memorial Hospital – York, PA
  • Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for number patients per shift. Self-directed with astute judgment skills. High level of personal accountability.
  • Effective counseling in health maintenance and disease management.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care and overall patient education.
  • As Charge Nurse demonstrated ability to lead and motivate outstanding healthcare teams.
  • Participated in unit-based Quality Assurance Program.
  • Developed and implemented nursing care plans.
  • Delegated staff nurse duties including patient nurse assignment for current and oncoming shifts.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
  • Managed care for post-operative patients through discharge.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Served as chair of Unit Council and Peer Review Committee
Registered Nurse, Clinical Supervisor, 08/2014 to Current
 UPMC Pinnacle Memorial Hospital – York, PA
  • Responsible for all aspects of hospital operations on off-shifts including staffing, emergency management, patient and family intervention/ liaison, and IV insertion.
Adjunct Clinical Instructor, 08/2014 to Current
 PA College of Health Sciences – Lancaster, PA
  • Clinical Instructor on medical/ surgical units for ASN students in state accredited RN program.
  • Responsible for accurately and safely guiding students through the med/surg environment by melding theory, safety, and best practice to fit their educational needs.
  • Providing a safe and nurturing environment for students to learn in a positive and productive fashion. 
Education
Music Education, West Chester University of Pennsylvania - West Chester, PA
Bachelor of Science: Nursing, 2007
 York College of PA - York, PA
Certifications
CMSRN

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Professional Profile
Professional childcare worker who provides education, assessments, a loving safe environment, to a diversified group of children in my family childcare. Working with Keystone Stars, DVAEYC, using age-appropriate lessons and activities daily. Providing
nutritional meals through Lehigh Valley Children's Centers, (LVCC). While offering enriching fun hands-on activities, throughout each of the developmental domains.
Skills
  • Family Daycare Owner
  • Professional management skills
  • Behavior management techniques
  • Energetic, positive, cheerful, caring, loving, and motivating,
  • Implemented various behavioral interventions
  • Curriculum based program
  • Provided lots of literacy with Differential Instruction
  • Active Listener 
Experience
11/2014 to 11/2013
Therapeutic Support Staff Northern Children Services － Philadelphia, Pennsylvania Supported many children using various behavior modifications and techniques to deescalate behaviors within the home and classroom settings. Implemented various interventions according to the child's treatment plan in order to assist with achieving their goals. Used daily notes to collaborate and assist with creating and accomplishing goals for the child. Maintained all ongoing required trainings. Worked closely with families and other members who were on the child's team to accomplish life long goals for the children and their families, while  maintaining confidentiality.
07/2013 to 08/2017
Family Daycare Owner Little Rose Learning Center LLC. － Philadelphia, Philadelphia Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories, and used various props for learning. Used Differential Instruction to modify learning experiences for children of various ages in one group setting. Created and maintained a safe environment for all children in my care. Maintained all of the necessary documents needed to successfully run a family daycare. Completed all required trainings. Used behavior modifications to teach children positive discipline.  Created and implemented a developmentally appropriate curriculum for all learning styles. Upheld all state licenses and regulations and certifications. Implemented policies and procedures with parents. Maintained current information, provided to assist families with achieving their life goals and fulfilling various advocacies as for individual family needs, and requirements.
09/2010 to 06/2012
Special Instructor Sunshine Therapy Club － Drexel Hill, Pennsylvania
Early Intervention Teacher. Assisted with teaching children to adapt and utilize their developmental needs and milestones. Traveled to various schools, homes, and any organizations in order to provide accommodations in order to assist children with their specific individual needs throughout the various developmental domains. Maintained all required trainings, and documentations. Attended regular team meetings working closely with the professional members on each of the child's team. Advocated and assisted family members with acquiring their life goals. 
​
03/2010 to 10/2013
Therapeutic Support Staff Green Tree School － Philadelphia, Pennsylvania Provided one to one intervention to children in various environments such as the home, school, day care, or in the community.  Implemented specific interventions tailored to stabilize the child in their environment as directed in their treatment plan and/or behavior plan. Worked well with other professionals on the child's treatment team along with the families in to ensure continuity of care for each child. Participated in company in-service  trainings and The office of Mental Health  Services trainings.
Education and Training
2009
Bachelor of Arts: Elementary Ed/Early Education Holy Family University － Philadelphia, Pennsylvania, USA
2002
Associate of Arts: Early Childhood Education Community College of Philadelphia － Philadelphia, Pennsylvania, USA
Activities and Honors
Delaware Valley Association for the Education of Young Children (DVAEYC) member, obtain Keystone Stars II in my family daycare 
 
​

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Professional Summary

Friendly and energetic [job title] with [number] years in the childcare industry. Motivated to help children become happy, healthy and well-behaved.

Positive and cheerful daycare provider with [number] years experience in childcare and babysitting. Excited to offer child-appropriate activities involving art, music and dance.

Reliable Child Care Worker talented at creating a safe, stimulating environment for young children. Expertly leads individual and group activities to encourage learning and develop social interaction skills.

[Job Title] who regularly attends professional development seminars, faculty meetings and parent-teacher conferences to remain connected to the needs of children and their parents.

Punctual [Job Title] driven to inspire and teach children to be respectful, patient and positive. Enjoys being a team player in a diverse working environment.

Approachable Daycare Provider successful at making children and parents feel at ease. Strengths include conflict resolution and special needs childcare services.

Versatile Daycare Provider trained in early education program development. Offers children a unique and dynamic range of daily activities.

Daycare Teacher's Assistant with [Number] years supporting daily operations of daycare center serving [Number] children ages [Number] to [Number]. Seeking [Desired Job Title] position with focus on infant and toddler care.

[State]-licensed Daycare Center Teacher with [Number] years working with preschool-aged children. [Language] speaker who thrives in diverse environments. Fully committed to facilitating a nurturing environment with the highest level of service and safety.

Highly focused [Job Title] with [Number] years facilitating safe, nurturing and supportive daycare environment for infant and preschool-aged children.

Attentive [Job Title] to [Number] infant and preschool children for [Number] years. Team player with strong desire to uphold the highest standard of care.

[Language] speaker effective with teaching children in diverse communities. Excellent communicator with strong team skills. Calm and efficient in chaotic environments. Seeking [Desired Job Title] position in an underserved community.

[Number] years expertise in childcare center administration. Directed creative programming and administrative staff for daycare center serving [Number] children. Highly effective at increasing efficiency through creating organized systems of information.

Childcare-oriented [Job Title] with [Number] years director-level experience in a daycare facility serving [Number] children and their families. Highly effective at building passionate, hardworking teams for highest quality of care and programming.

Enthusiastic [Job Title] with [Number] years supporting lead teachers in a large daycare. Designed and led age-appropriate activities. Communicated with parents, caregivers and administration to consistently provide highest quality childcare. Meticulous [job title] , excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Skills
  • First Aid and CPR Certified
  • Licensed Childcare Provider
  • Child psychology knowledge
  • Multilingual in [Language] and [Language]
  • Home school educator
  • Bilingual in [Language]
  • Loves children
  • Energetic caregiver
  • Professional babysitter
  • Time management
  • Emotionally supportive
  • People-oriented
  • Adept at working with special needs children
  • Self-sufficient
  • Friendly and likeable
  • Detail-oriented
  • Dependable
  • Parent communication
  • Disaster preparedness training
  • Arts, crafts and games
  • Organized
  • Creative
  • First aid certificate
  • Infant and child CPR certification
  • Housekeeping
  • Budgeting
  • Billing
  • Active listening
  • Self-motivated
  • Calm under pressure
  • Tact and sensitivity
Work History
Daycare Owner / Director / Childcare educator 04/2012 to Current
SmartStart Daycare – 3750 Linton Avenue, apt #10
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Meticulously sanitized toys and play equipment.
  • Encouraged children to be understanding of and patient with others.
  • Encouraged children to be understanding of and patient with others.
  • Made nutritious breakfasts, lunches, dinners and snacks for the children.
  • Offered well-balanced and nutritious menu options.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Monitored each student's educational progress with individualized charts and files.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Administered medications and kept appropriate records.
  • Managed an in-home daycare with [number] infants, [number] toddlers and preschoolers and [number] school-aged children.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Brought [Center Name] into full compliance with licensing and safety regulations including fire and disaster preparedness, [State] Department of Public Health codes and USDA nutritional guidelines.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Interviewed [Number] parents and children for enrollment.
  • Designed monthly activity schedules.
  • Implemented curriculum.
  • Delivered individualized programming and differentiated instruction for [Describe issue].
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Communicated with children in developmentally appropriate way.
  • Incorporated music and play into developmentally appropriate activities.
  • Instructed children in health and personal habits, such as eating, resting and using the toilet.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained accurate accounting of tuition and operating reports.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Managed food inventory for [Number]-person center in accordance with nutritional guidelines.
  • Prepared, served and cleaned up daily meals for [Number] children.
  • Monitored and enforced adequate supply and material inventory.
  • Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
  • Developed and operated within annual budget of [Number].
  • [Number] years toddler care experience.
  • [Number] years daycare supervisory experience.
  • Developed age-appropriate activities and programs for children [Number] to [Number] years old.
  • Resolved staff and parent disputes through constructive problem-solving techniques.
  • Operated [School Name] in accordance with company and state licensing standards.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Communicated with owners, board members and support team concerning personnel matters.
camp animator CPE St.Marys / Garderie DO RE MI – Cote des neiges / Notre Dame des Graces
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Supervised a group of [number] student teachers throughout the semester.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Monitored students' educational progress with individual charts and files.
  • Taught an average of [number] children per school year.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Allowed for ample outdoor discovery time each day.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Coordinated parent-teacher conferences [number] times during the school year.
  • Established daily routines that were easy for the children to follow.
  • Used classroom observations to create written assessments of student performance.
  • Supervised students and enforced discipline during all Head Start activities.
  • Organized and facilitated monthly parent support group meetings.
  • Nurtured a supportive learning environment that was often used as a model for other classrooms.
entrepreneur Entrepreneurship – cote des neiges
  • Developed and pitched a plan for an innovative [Product type] product, securing $[Amount] in venture capital funding.
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
  • Managed a $[Amount] annual operating budget.
  • Developed, marketed and sold a full range of [Product type] products, including [Product] and [Product].
  • Increased volume of business by [Number]% by following up on leads, cold calling and networking.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Prepared income statements and balance sheets and projected cash flow.
  • Optimized the [Company name] website and the main company blog to boost traffic to the sites.
  • Monitored income expense sheets to track and adjust expenses.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Maintained exceptional customer service ratings for the company on [Website name].
  • Wrote, optimized and promoted traffic-building articles on topics from [Topic] and [Topic].
  • Completed and processed an average of [Number] purchase orders and customer invoices each quarter.
  • Reviewed sales and activity reports to measure productivity and meet company performance targets.
  • Maintained exceptional customer service ratings for the company on [Website name].
  • Solicited and developed new business accounts by cold calling and networking.
  • Prepared [Number] month-end reports and processed timecards for [Number] paychecks.
cashier/food attendant maimonides – Cote Saint-Luc, QC
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
  • Performed all transactions in a cordial, efficient and professional manner
  • Prepared daily food items, and cooked simple foods and beverages
  • Managed guest checks, collected cash and processed credit cards
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Set dining tables according to type of event and service standards.
  • Diligently informed kitchen staff of customer concerns, recook orders and dish availability.
  • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service and exceptional hospitality.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Conducted inventory and restocked items throughout the day.
  • Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
  • Verified amount of cash in the cash drawer against the day's receipts.
  • Attended pre-shift meetings to prepare for large parties and reservations.
restaurant customer service Maimonides – 5795 Avenue Caldwell, Côte Saint-Luc, QC H4W
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
Education
ACE: Early Childhood Education Current Champlain College - Longueuil, QC
High School Diploma: 1999 Wagar highschool - Cote st.luc
how to start a business: how to start a business 2010 Shadd Business Center - ndg
real estate: real estate broker 2011 college imoblier - nuns island
Certifications

CPR AND 1ST AID

POLICE BACKGROUND CHECK

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Summary

Proficient individual looking for an opportunity to use my knowledge and experience to help grow a company.

Highlights
  • Fluent in Spanish
  • Database entry
  • Microsoft Office proficiency
  • Results-oriented
  • Excel spreadsheets
  • Time management
  • Resourceful
  • Strong interpersonal skills
Experience
Self Employed Massage Therapist
August 2001 to June 2006 Clinica De Masajues Terapeutico - Ponce, PR
  • Talked with clients about symptoms, medical history, and desired results.
  • Evaluated clients to locate painful or tense areas of the body.
  • Manipulated muscles or other soft tissues of the body.
  • Provided clients with guidance on stretching, strengthening, overall relaxation, and how to improve their posture.
  • Documented client's condition and progress.
  • Controlled administrative, operational, financial and logistical areas of business.
Sales Representative
February 1998 to June 2000 Ameriplan - Chandler, AZ
  • Sold eye, vision, and dental care health insurance.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time-frames.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues and satisfaction.
Adminstrative
March 1996 to February 1998 Intel - Chandler, AZ
  • Oversee incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.
  • Determined shipping priorities, work assignments and shipping methods.
  • Entered receiving and shipping information in company's database system.
Self Employed Daycare Owner
June 1986 to January 1996 Community Pre-School - Chandler, AZ
  • Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
  • Controlled administrative, operational, financial and logistical areas of facility.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Trained staff.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Maintained developmentally appropriate environment.

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