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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Courteous demeanor
  • Detail oriented
  • Planning/coordinating
  • General housekeeping ability
  • Patient/family focused
  • Customer-oriented  
  • Energetic work attitude
  • Strong knowledge of Caregiving
  • Calm and level-headed under duress  
  • Organized
  • Organizational planning
  • Problem resolution ability
  • Time management  
Experience
Assistant Caregiver Mar 2004 to Jun 2016
 City of Guaynabo － Guaynabo, PR
  • Made nutritious snacks and meals for assigned patient 
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Provided transportation, assistance and companionship to patient
  • Cleaned and organized patients' living quarters.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Florist May 2001 to Aug 2002
 Almancen del Vino － Bayamon, PR
  • Successfully assisted clients in choosing flower arrangements that were consistent with their preferences and budget.
  • ordered and purchased flowers and supplies from wholesalers and nurseries 
  • decorated , and supervised arrangements and orders in buildings, halls , churches and facilities
  • Worked as a team member performing cashier duties, product assistance and cleaning.
Education and Training
High School Diploma, General Studies Colegio San Gabriel － San Juan, PR
Florist Departamento De Educacion 80 h vocational training 
This resume is created in 7 minutes.
Summary
Highly enthusiastic customer service professional with 9 years of client interaction and 2 years of sales. Reliable Customer Service Representative with experience in closing sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Energetic work attitude
  • Sharp problem solver
  • Adaptive team player
  • Telecommunication skills
  • Courteous demeanor
  • Basic knowledge of MS suite
  • Excellent communicator
Experience
Sales Associate, 10/2017 to 01/2018 Shane Co. Jewelers － Midvale, UT Acquire and maintain customers, help with customer's jewelry needs, write up sales, create customer accounts, greet customers promptly. Process merchandise returns and exchanges. Opening/ closing duties, inbound and outbound calls. Perform any miscellaneous tasks that are asked of me or initiated to maintain store upkeep, provide excellent customer and increase sales.
Sales Assistant Store Manager, 06/2016 to 10/2017 Mattress Firm － SLC, UT Enthusiastically perform the best customer service. Opening/closing duties, inbound and out/bound calls. Above average sales. Assist store manager. Process merchandise returns and exchanges. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Manage large amounts of cash and make bank deposits for any received bills. Perform any miscellaneous tasks that are asked of me or initiated to maintain store upkeep, provide excellent customer and increase sales.
Customer Service, 11/2014 to 06/2016 Costco Wholesale － South Jordan, UT Promptly greet customers with happy attitude. Maintained up-to-date knowledge of store policies. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member. Managed quality communication and customer support. Assisted customers with store and  product complaints. Assist cashiers and customers in a timely manner. Performed store opening and closing duties. Maintained store upkeep and cleanliness.
Daycare/Customer Service, 05/2012 to 11/2014 Treehouse Athletic Club － Draper, UT Promptly greet members with positive and up-beat attitude. Maintained up-to-date knowledge of club policies. Prevented club losses using awareness, attention to detail and integrity. Trained several new employees during the two plus years of employment. Develop highly personable, genuine and empathetic relationships with members. Work as a team member. Interact with members to confirm customer satisfaction. Maintain cleanliness and organization.
Florist, 09/2011 to 05/2012 Olive and Cocoa － SLC, UT Create floral arrangements to the customer's satisfaction. Maintain cleanliness and organization. Trained and lead new and temporary employees. Maintained up-to-date knowledge of store policies, floral arrangements and care for plants to ensure the utmost product quality. Product purchase/pick-up and monthly inventory. Cross-trained and provided back-up for other warehouse associates. Worked under strict deadlines and responded to service requests.
Hostess/ Server, 10/2010 to 10/2011 GInza Japanese Cuisine － Draper, UT Promptly greet customers with up-beat and positive attitude. Maintain up-to-date knowledge of restaurant policies regarding payment and cleanliness. Develop personable and genuine relationships with customers. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assist customers with complaints and resolve issues. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education and Training
Real Estate License: Real Estate Stringham Shools － SLC, UT, USA
This resume is created in 7 minutes.
Summary
I have 3+ years experience in retail and hospitality. I am a reliable team member and am very punctual. I always work toward meeting goals and providing customers with the highest quality service. I always set out to meet customers expectations and help them with any queries they have. I am focused on succeeding in the workplace and meeting marketing goals.
Experience
The Plant Organic Cafe & Marketplace Bunbury, WA Barista/Sales Assistant 10/2015 to 02/2017
  • Barista
  • Merchandising stock
  • POS
  • Welcomed customers into the store and helped them locate items
  • Kitchen-hand
  • Waited tables
  • Time management
  • Upselling
McDonalds Treendale, WA Crew Member 04/2014 to 12/2014
  • Worked POS in drive-thru
  • Customer service
  • Handling customer feedback
  • Time management 
  • Upselling
School Based Work Experience Australind Florist
School Based Work Experience Fleurs of Bunbury
School Based Work Experience Deborah Witt Hairdressing Salon
Education and Training
2017 Torrens University

Currently studying online
2016 Manea Senior College, Bunbury, WA

Obtained WACE certificate
2016 Barista Certificate
2015 TAFE, Bunbury, WA

Certificate II Retail Makeup and Skincare
This resume is created in 7 minutes.
Professional Summary

I am a resourceful, hard-working and dedicated individual with competent administrative and organising skills, well capable of learning and implementing new systems and procedures. Working  independently and as  part of a productive team comes naturally to me, and I am able to work on a variety of task that require meeting deadline whilst ensuring the work is in keeping with the highest standard Self-motivation, reliability and a confident approach to surrounding people are also qualities I endeavour to practice. 

Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Pleasant demeanor
  • Dedicated team player
  • Work in a timely and ordered manner
  • Fluent in English and Japanese
Work History
Florist Assistant, 10/2006 to 09/2017
 New World Thorndon – Wellington, Wellington
  • Making Bouquets and Flower Arrangements for the shop and customer's order.
  • Serving Customers and taking orders on the phone.
  • Tidying and rearranging display shelves to make the shop looks attractive.​
  • Responding to customer questions and requests in a prompt and efficient manner.
  • Engaging with customers in a sincere and friendly manner.
  • Completing cleaning, stock replacement and ensuring orderly placement of work materials at the end of each day.
  • Prioritizing face to face customer service over the completion of usual routine task.
  • Building customer relationships to ensure the likelihood of repeated customer return.
Medical Secretary, 04/1985 to 02/1990
 Osaka CIty Medical University Anesthesiology Department – Osaka, Osaka
  • Typed documents for the professor and doctors.
  • Supported New doctors. 
  • Maintained a clean doctors rooms, including associated areas.
  • Prepared the operation schedule.
  • Created detailed expense reports and requests for capital expenditures.​
  • Ordered and distributed office supplies while adhering to a fixed class budget. 
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Education
Year 1 Floristry: Floristry, 2015
 New Zealand Horticulture Industry Training Organisation - Wellington, Wellington, New Zealand
Certificate of Business Studies: Business, 2000
 Massey University Wellington - Wellington, Wellington, New Zealand
Bachelor of Arts: English Literature, 1981
 Tezukayama Gakuin University - OsakasayamaCity Osaka Japan
Additional Information

     I was born in Japan and coming to New Zealand in 1998 to learn English and over the years of my adult life have been involved in volunteer work both in Japan and New Zealand.

    Experience have included nurse aiding a rest home in Osaka and caring for homeless dogs in an Animal refuge in Hyogo, whilst in New Zealand, helping with Crippled Children's Society in a community group, teacher aiding with the Japanese language at Mountain View High school, both in Timaru and being part of a Mothers Alone Group at the YWCA in Wellington.

    All of these experiences have been invaluable in giving me an understanding of people in need and how I may apply myself to assist them.

    Now I am volunteering at the Red Cross National Office in wellington.

    I really enjoy voluntary work, assisting people, animals and nature where there is a real need and I can apply my skills, seeing a smile on the faces around me and knowing that their respective well being is improving. Working at Volunteer Services Abroad would be a truly joyous experience.

     

    Other information and interest

    Driving Licence (Full/Clean)

    Health (Excellent, non smoker)

    Gym member, skiing, reading novels, member of Sangatsukai Japanese Woman's group in wellington

     

    Referees

    Aimee Andrew                                                   Florist Assistant Manager                     

    Thorndon New World                                       027                                              

         

    ​

    Penny Maxwell                                                   Tutor

    Community Education Centre, WHS                021 163 5487

     

    Catherine Burns                                                 Database and Support Care Manager

    New Zealand Red Cross                                    04 (work)

    Catherine.Burns@redcross. org.nz

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