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Summary
Performance driven professional offering extensive experience in program development, implementation and evaluation. Adept in facilitating collaboration with demonstrated ability to manage and accomplish strategic goals and objectives. 
Skills
  • Program Development
  • Program Evaluation 
  • Relationship Building
  • Project Management
  • Group Facilitation 
  • Fiscal Management
  • Stakeholder Engagement
  • Training & Development
Experience
Association Healthy Living Director 11/2012 to Current YMCA of Austin Austin, TX
Work collaboratively with medical community and other stakeholders for coordination of services.
Develop and facilitate communications plan with staff teams and community partners.
Monitor interventions and programs funded by grants to ensure compliance with grantor guidelines.
Evaluate the fiscal administration of grant programs.
Provide overall support to healthy living department employees.
Analyze financial information to ensure all operations are within budget.
Monitor adherence to program fidelity and best practices.
Analyze program data for accomplishment of goals and objectives.
Performs administrative tasks for day to day operations.
Healthy Living Director 03/2011 to 10/2012 YMCA Metropolitan of Fort Worth Fort Worth, TX
Hire, train and supervise program staff.
Facilitate curriculum training for department staff.
Manage recruitment and retention of new and existing program participants.
Performs administrative tasks for the day to day management and coordination of activities.  
Responsible for required data collection and evaluation.
Monitor budget allocations, expenditures and related financial activities.
Manage program schedules and services for staff teams and community partners.
Develop, maintain and nurture relationships with community partners and families. 
Implement menu of need-driven, high quality programs and services.
Program Manager 09/2008 to 09/2010 Dance For Life Houston, TX
Prepare and monitor financial data related to assigned budgets.
Report program progress and results through formal and informal reporting procedures.
Deliver workshops and technical assistance to enrolled schools to facilitate the implementation of programs.
Promote programs within the region to key school and stakeholders through summits and training.
Oversee the preparation and timely submission of grant applications, application amendments.
Monitor interventions funded by grants to ensure compliance with grantor guidelines.
Implement and manage the onsite delivery of the programs within targeted schools.
Identify school health environment and needs related to childhood obesity prevention in the targeted schools.
Cultivate and develop key relationships within targeted districts.
Franchise Owner 06/2006 to 11/2011 Curves Austin, TX
Recruit, hire and supervise personnel.
Monitor budget allocations, expenditures and related financial activities.
Conduct employee performance reviews and disciplinary actions.
Coach and train direct reports to achieve professional development goals.
Develop advertising and marketing strategies for the recruitment of new members. 
Coordinate off-site health and wellness programs and workshops in the community.
Build and maintain positive relationships within the local community.
Prepare, implement and compile data for tour conversion, membership sales and membership retention.
Process accurate and timely completion of payroll records.
Resolve all sensitive staff or customer related issues. 
Education and Training
Bachelor of Science: Kinesiology, Health Promotion Emphasis University of North Texas Denton, TX
Certificate, Nonprofit Leadership & Management Texas Association of Nonprofit Organizations Austin, TX
Affiliations
Manor Independent School District - School Health Advisory Committee 
Education Connection - Literacy Partner  
City of Austin - Chronic Disease Prevention & Control Coalition 
Greater Mount Zion Church - Teen Pregnancy Prevention Ministry Lead 

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Professional Summary
Seasoned Management professional with over 35 years of experience in leadership and business development, in a variety of industries. Extensive experience in sales, client relations, team building and contract negotiations. Continually exceed expectations by demonstrating exceptional presentation and communication skills and works well with people at all levels of the organization, including stakeholders, customers and vendors.
Work History
Franchise Owner, 07/2015 to 01/2018
Engel & Völkers Denver, CO

Overseeing residential real-estate franchise by implementing efficient business practices, striving for continuous improvement and quality assurance in addition to compliance and client satisfaction.

Reviewing franchise performance data, client appraisal and adjusting operating procedures as necessary.

Laying the foundation for a sales team of 20 associates and evaluating their day to day operating performance, such as goal setting and implementation of achievement of goal. 

Supervising daily franchise operations, ensuring compliance with operating procedures including safety and cleanliness standards.

Senior Vice President, 2011 to 02/2018
300 North Capital, LLC Pasadena, CA

300 North Capital, LLC (formally Provident Investment Counsel), a former affiliate of Old Mutual Asset Management, is an investment advisor utilizing bottom-up, fundamental research to invest in U.S. growth equities. The firm also manages a long/short equity strategy and a global macro product.

Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.

Communicating company strategy to board of directors and client servicing and marketing.

Developed methods to establish and clarify customer objectives as well as managing forms of communication for long short equity and global macro strategies.

Owner / Chairman , 2006 to 2009
Rehava Real Estate Charleston, SC

Planning and directing all aspects of an organization's business development policies, objectives, and initiatives.

Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities.

Conducting financial feasibility studies and developing proposals for new business opportunities.

Accountable for licensing initiatives and programs, including negotiating contracts, initiating proposals, and closing deals. 

Collaborating with clients and making business deals that are beneficial for the company in long run.

Preparing presentations for the company at trade shows, to the clients, to the employees, conferences, etc.

Managing Director, 1982 to 2006
Provident Investment Counsel Pasadena, CA

Recruited to PIC, a leading institutional growth stock manager, to formalize and advance marketing, consultant and client relation strategies.

Assumed senior management responsibilities and assisted with firm growth from 600 million to 23 billion assets under management. 

Education
MBA: Business, 1977
Drury University - Springfield, MO
Bachelor of Science: Business, 1973
University of Colorado - Boulder, CO

Dean List​

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Summary

Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Team Leader with strong interpersonal skills and extensive retail and sales experience. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Reliable Department Manager with years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Skills
  • Retail inventory management 
  • Accurate cash handling
  • Store opening and closing procedures 
  • Store operations
  • Outstanding communication skills 
  • Sales professional
  • Exceptional leader 
  • Team-oriented
  • Recruiting and interviewing 
  • Reliable
  • Flexible schedule
Experience
Assistant General Manager Sales and Service, 11/2018 to 05/2020 TORY BURCH Woodburn, OR

Worked closely with the store and district manager to formulate and build the store brand. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Stocked and restocked inventory when shipments were received. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Interviewed, hired and trained new team members. Encourage Clientele in the building,

Associate Manager, 11/2017 to 11/2018 COACH Tapestry Woodburn, OR

Worked closely with the store and district manager to formulate and build the store brand. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales. Provided outstanding coaching to a team of 10-25 employees, which boosted efficiency in the department. Ensured that all responsibilities for all departments were effectively handled when the Store manager was not available. Interviewed, hired, and trained new team members. Handled all responsibilities effectively upon the store manager's absence. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Store Manager, 03/2017 to 03/2018 Max Studio (Leon Max) Woodburn, OR

Worked closely with the district manager to formulate and build the store brand. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Stocked and restocked inventory when shipments were received. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Co-Store Manager, 08/2016 to 05/2017 BEBE Inc. Portland, OR

Accountable for personal productivity and stores sales to ensure company goals are achieved. Assist Store Manager prepare and submit store schedule weekly, based on projection and payroll budget guidelines for District Manager approval. Monitor and ensure exceptional Client Service and Client Satisfaction through the enforcement of the Clientele. Understand market trends and activities. Learn and execute all store manager responsibilities in the absence of the Store Manager. Consider internal and external factors when solving problems and making decisions. Demonstrate professionalism, leadership, brand passion and self confidence. Maintain a positive and enthusiastic attitude for extended period of time. Exhibit a sense of urgency when reacting to store issues. Inspire and motivate others to achieve results. Recruit, interview, hire and retain world class talent. Train and develop store team.

Store Manager, 05/2016 to 08/2016 Guess Inc Portland, Oregon

Team's inspiration and leader. Strategic, outgoing, make smart business decisions all with enthusiasm and attitude. Responsible for the daily operations and financial success of the store while controlling store expenses, inventory, brand standards and maintaining an environment focused on the customer. Must be a forward thinker, have a deep understanding of the customer's needs and fashion trends, and have a proven record of building a cohesive team.Ensure all Visual and Brand Standards are maintained as well as coming in line with Company Policy and Procedures. You will support your team through training and development, internal growth opportunities and foster a business focused environment to achieve success.

Store Manager, 05/2012 to 05/2015 BCBGMAXAZRIA Austin, TX

Worked closely with the district manager to formulate and build the store brand. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Contributed to merchandising ideas at team sales meetings. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Maintained daily records of all transactions. Trained all new managers on store procedures and policies.Completed weekly schedules according to payroll policies. Fulfilled customer shipping needs using UPS and FedEx. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Opened a new store location and assisted in recruiting and training new staff. Design and implemented customer satisfaction metrics. Addressed customer inquiries and resolved complaints.

Education and Training
High School Diploma: 2017 Mariano Marcos Memorial Highschool Manila, Philippines

Mariano Marcos High School - Manila, Philippines GPA: Graduated with Honors, Member of Musical Club. Graduated with Honors, Member of Musical Club.

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Summary
  • Master's Candidate in International Higher Education/ Intercultural Relations 
  • Expertise in intercultural communications
  • Deep understanding in neuroscience as it relates to personal and organizational change and diversity and inclusion efforts
  • Lived, worked, and thrived abroad, in large, U.S. cities, and in rural USA


Skills
  • Perspective taking
  • Trainer, facilitator
  • Global mindset - able to work with people of all ages, backgrounds, and ethnicities
  • Cultural and emotional Intelligence
  • Influencer of change
  • Seasoned entrepreneur
  • Communicating concerns without alienating others
  • Presentation skills
  • Public speaking
  • Event planning
Education and Training
Emory University, B.A., Russian Language & International Relations/French Minor
Language Skills
French(level 3), Russian(level 2), Spanish(level 1), Hungarian(level 1)
Experience
01/2017 to Current
Master's Candidate Lesley University Cambridge, MA
  • Intercultural Relations with emphasis on neurobiology that contributes to personal and organizational change
  • Completion date: May, 2019
  • Teaching Assistant
09/2011 to 05/2016
PSA Board Member American International School Budapest Budapest, Hungary
  • Collaborated with expatriates from 30 countries on projects including expat/parent pre-departures, ensuring cross cultural integration, and managing ethnically diverse teams of volunteers for fundraising events
11/2009 to 03/2011
Sales Manager, Telecom Expense Management Lynx Network Group Kalamazoo, MI (worked remotely)
  • Created telecom expense management division in rural Michigan
11/2003 to 06/2009
Founder/Owner Up North Foods LLC Traverse City, MI
  • Achieved nationwide distribution of snack food product, including all U.S. Whole Foods Markets and QVC Television (7 personal appearances on QVC).
  • Entrepreneurial skills included: planning, sourcing, purchasing, selling, packaging, working with distribution chain, public relations, resilience, and ensuring customer satisfaction
08/2001 to 07/2002
Public Relations/Business Development Manager Ovusoft LLC Hampton Roads, VA (worked remotely)
  • Initiated and closed distribution contracts, obtained press in key outlets including: USA Today, The Today Show, Self Magazine, and Associated Press
02/1998 to 07/2000
Business Development Manager PayMentor Budapest/London
  • Created key products and business concepts to sell online debt collection product in culturally different European countries, wrote several versions of original business plans geared toward investors with varied diversity and backgrounds in order to obtain initial funding for start-up  
11/1994 to 01/1999
Sales Director, Emerging Markets Scala Business Solutions Budapest/Moscow
  • Post-merger responsibility for sales programs to maximize profitability of Enterprise Resource Planning technology company
  • Trained, mentored, and coached 60-person, global sales force and facilitated training courses to teams in emerging markets in Eastern Europe and in China
11/1993 to 11/1994
Franchise Sales Manager ComputerLand/MBL International Moscow, Russia
  • Sold franchise rights in post-Soviet, Russia
Volunteering/Interests
  • Teaching Assistant at Lesley University
  • Conference Planning-assist with Lesley University "Violence Against Women" with estimated 100 participants
  • Assisted with "Lessons from Abroad" Conferences
  • City of Boston Archeology Department-Volunteer
  • Sleeping Bear Dunes National Lakeshore(Michigan)-Citizen Scientist  
  • Boxing, Kayaking, Film Festivals, Comedy, Travel