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Summary
Highly organized Medical Cannabis CEO with over 10 years in experience in growing, harvesting, and selling of products and services.  
 
Innovative and attentive to details with outstanding follow-through. 
A proven sales leader in the Medical Cannabis industry for over 10 years in the State of Montana.  
 
Excellent relationship with provisions centers, grow shops, and growers.
 
High level of knowledge of Keirton's products and technical support 
 
Excelled in past demonstrations of products and services at trade shows and conferences.
 

 
Experience
Summit Solutions Traverse City, MI Project Manager 01/2017 to Current
 
Consulted for a software sales company.  Successfully designed and implemented a world class change release system for a client that has allowed them to more than double their current customers while exceeding their client's satisfaction scores.
 
Provided training to over fifty client team members.
 
Defined project deliverables and monitored status of tasks. 
 
Drafted action plans and led meetings with department executives to review project status and proposed changes.

Collaborated with cross-functional teams to draft project schedules and plans.
 
Served as the single point of contact for project scheduling and changes.

Developed new analytics tool to allow senior management to understand the impact of each project.
 

Flathead Organics Kalispell, MT Founder Owner 03/2005 to 01/2017
Founded Flathead Organics, an organic co-op company focused on providing the highest quality herbs and vegetables to individuals and businesses throughout Montana. Established loyal customer base with over 90% retention and client satisfaction as one of the largest licensed providers in the State of Montana.
 
Competitively grew the business each year in new areas while making significant improvements for long term sustainability. Sold in 2017.
 
Evaluated competitors and performed market research.
 
Maintained productive relationships with existing customers through exceptional follow-up after sales.
 
Used networking opportunities to create successful, on-going business relationships with dispensary owners.   
  
Featured in numerous publications locally.
 
General Motors Warren, MI Change Management Leader 03/2000 to 03/2005
 
Designed the change release methodology at General Motors and the Saturn Corporation that yielded millions of dollars in annual savings.
 
Improved the implementation timing for engineering changes at General Motors resulting in JD Quality Awards, and improving time to market.
 
Implemented weekly monitoring dashboard for leadership to track key metric indicators.
 
Created the electronic approval system at Saturn Corporation and General Motors which enabled change release approval in minutes instead of weeks for +200,000 employees and 80 plants worldwide.
 
This resume is created in 7 minutes.
Summary

Ambitious professional looking for an opportunity to use my retail and food vendor experience to launch a career in the hospitality industry. Strong background in all aspects of customer service and support.

Skills
  • Outstanding customer service
  • Honest and ethical
  • Flexible schedule
  • MS Office
  • Retail Merchandising expertise
  • Superb sales professional
  • Upselling and consultative selling
  • Cash handling accuracy
  • POS systems
  • Retail inventory management  


Experience
Merchandise Associate
Tulsa, OK
Home Depot/ Jan 2018 to Jul 2018
  • Constructed aisle displays and arranged end caps to promote specific products
  • Transported and positioned floor displays with pallet jacks
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Developed and maintained seasonal plans to account for different department needs
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
Valet Driver/Hotel Operations
Tulsa, OK
River Spirit Casino Resort/ Nov 2016 to Aug 2017
  • Provided positive first and last impression to guests.
  • Recorded vehicle and owner information.
  • Drove safely all types of vehicles to designated parking area.
  • Worked in key control room as dispatch, assigning drivers with keys to deliver to guests.
  • Helped disabled guests with equipment.
  • Drove van to transfer drivers from different locations.
  • Worked all overtime as needed, responsibly with professional appearance and friendly attitude.
  • Fostered strong working relationships with all casino/hotel departments.
Owner and Operator
Dallas, TX
Rolling Cone Ice Cream/ Apr 2009 to Nov 2016
  • Food Truck serving ice cream for high grossing, fast-paced fair concessions and festivals.
  • Booked all events, Ordered supplies, Acquired inspections and permits and managed all transactions of tickets and cash. 
  • Built relationships with sponsors and organizations.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Handled all the cash, kept the books, and managed part-time contract help. 
Makeup Artist
Dallas, TX
Freelance/ Mar 2003 to Apr 2009
  • Provided professional makeup application for Individuals, specializing in wedding parties and portraits.
  • Worked directly with photographers for advertising and print work.
  • Conducted one-on-one lessons exclusive to high-end retailers.
  • Increased purchase totals by recommending additional items.
Cosmetic Sales Associate
Plano, TX
Dillard's Department Store/ May 1993 to Feb 2003
  • Sold Products through demonstrating proper application of Skincare and Cosmetics.
  • Represented Chanel, Clarins, Clinique, Elizabeth Arden, Estee Lauder, Fashion Fair and Lancome Cosmetics.
  • Built clientele.
  • Exceeded sales goals and averaged $350.00 per client.
  • Maintained lowest return rate in cosmetic department and served as interceder when needed in order to procure customer loyalty.
  • Maintained inventories and handled daily transactions with absolute accuracy.
Makeup Artist
Farmers Branch, Texas
Christi Harris Makeover Center/ Sep 1990 to Jun 1993
  • Executed all daily opening and closing procedures.
  • Greeted all guests and assisted them with requests and special services.
  • Educated clients on proper skin care procedures and products.
  • Instructed clients on how to apply makeup to achieve desired look.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Maintained appropriate decorum and professionalism at all times.
Education and Training
Business Collin County Community College Plano, TX Business
CERTIFICATIONS/LICENSES
  • Gaming License - Obtained to work for Muscogee Creek Nation Casino and Resort.
  • EBAY Certified Provider - Built business online including: Descriptions, Photos, Listing Formats, Postage, Packaging, Locating Supplies, Retaining Customers, Converting Sales, Pay Pal Accounts and Policies.

This resume is created in 7 minutes.
Summary

Creative professional with extensive project experience from concept to development. 

Skills
  • Organic post
  • Social listening
  • Creating campaigns
  • Running Ads
  • Growing followers
  • Contest
  • Know the importance of the sales funnel 
  • Providing 5-star customer service
  •  Communicates effectively
  • Performing in a team environment
  • Exercising creativity when needed
  • Dependability
  • Consistency
  • Brand Awareness
  • Quick Learner
  • Accepting of and open to feedback
  • Versed on all social media platforms
  • Computer proficient
  • Team Player
Experience
10/2018 to Current
Owner Operator Earth Babies Design Carpinteria, CA

Hand tie-dyed and custom embroider children's clothing. Host tie-dye parties- throughout the Santa Barbara County.

11/2013 to Current
Owner Tracy Johnson Mobile Hair Santa Barbara, CA

Mobile Hairstylist from color to haircuts- throughout the Santa Barbara County. 

02/2018 to Current
Customer Service Representative Via Remote Moscow Copper Company Carpinteria, CA

Handle all customer service issues via email and chat. Work closely with our new CO warehouse to make sure the business is running smoothly and effectively. Report to CEO weekly.  

01/2017 to 02/2018
Social Media Coordinator Moscow Copper Company Santa Barbara, CA

Ran all of Moscow Copper social media handles which including Twitter, Facebook, Instagram, and Pinterest. Managed all customer reviews on Yotpo and Okendo offering coupons for customer pictures to post reviews.
Grew the Facebook followers from 2,000 to 12,000.
Grew Instagram from 700 to 1,767 organically.
Developed campaigns from concept to execution. Ran contests through contest, giveaways, partnerships, and joint ventures using the Wishpond platform. Up to date with the latest trends/hashtags. Worked with marketing agencies to coordinate blog post, Facebook Ads, etc. Managed Facebook messenger campaigns using ManyChat to drive sales have conceptualized Facebook Live videos. Took photos when needed. 

06/2015 to 09/2016
Customer Service Representative Service Dog Registration Of America Santa Barbara, CA

Customer service via phone, email and chat. Dealt with all customer service issues. Placed orders over the phone. Designed photo id cards. 

01/2010 to 11/2016
Owner Operator To Dye For Hair Studio Palm Desert, CA

Owner and operator.  Sold the business in 2013 to move to Carpinteria.

09/2002 to 01/2010
Hairstylist/Owner Jazz It Up Hair Studio Palm Desert , CA

Started as a hairstylist and bought the business in 2006

Professional Development
2016
Certification Digital Marketer

Social and Community Marketing
Content Marketing Mastery

Paid Traffic Mastery

2008
Hair color specialist : Haircolor Wella Studio Calabasas, CA, United States

Extensive color classes and color techniques. 

2002
Cosmetology License : Cosmetology International School of Beauty Palm Desert , CA, USA
Social Media Proficiencies
  • Shopify
  • ManyChat
  • Wordpress
  • Hootsuite
  • All Social Channels 
  • FB ADs Manager
  • Wishpond
  • Buzzsumo
  • Flipbook
  • JustReachOut 
  • Okendo
  • Yotpo
This resume is created in 7 minutes.
Summary
Accomplished Healthcare Clinical, Operations and Sales Executive with over 25 years of experience developing, growing and aligning organizations.  Extensive expertise in strategic planning, leadership and change management.  Exhibits a proven ability to analyze and overcome obstacles to the attainment of revenue and profit goals, while maintaining clinical quality and customer satisfaction.  Creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Builds and retains high performance loyal teams by hiring, developing and motivating skilled professionals.
Skills
  • Effective leadership communication 
  • Organizational/growth promotion 
  • Strategic planning & execution
  • Financial/operational data analysis
  • Profit & loss management 
  • Key project management
  • Clinical & regulatory expert
  • Consulting
  • Training & development 
  • Process creation & re-engineering
  • Diverse market/industry knowledge
  • Relationship builder
  • Motivational speaking
  • Articulate oral and written communication
  • Skilled in due diligence assessments
Experience
Vice President of Franchise Operations Mar 2018 to Current
Interim HealthCare of Corporate FL Sunrise, FL

Responsible for leadership and direction in supporting all franchise operations in the USA. Revenue totaling greater than $900M.

  • Focused on improving overall clinical compliance and delivery of patient care, as well as profitability and increased revenue
  • Provide leadership and direction to the team of  Regional Vice Presidents of Operations  
  • Site visits performed and consultation regarding clinical and regulatory compliance, as well as overall growth and profitability of individual franchises
  • Assisted with Clinical, Operational and Sales Leadership training
    Financial analysis and budgeting
  • Provide support for presentations of programs for negotiations with Hospitals, Insurance Organizations, ACO's, and other Post Acute Care Providers
  • Selection of vendors for National Contracting
  • Strategic planning and direction for Franchisor
  • Program development
  • Assist franchises with audit, education and corrective actions related to ADR's, ZPIC's, UPIC's,, RAC's, CERT and Probe audits
  • Assist struggling franchises to develop and implement processes to improve clinical and regulatory compliance, as well as increase revenue, improve financial stability resulting in improved outcomes
Chief Operating Officer (COO) Jan 2016 to Oct 2017
Interim HealthCare Texas and New Mexico Lubbock, TX

Overall responsibility for directing operational, clinical and sales performance for 22 Home Health locations across two states generating approximately $55M  in revenue.  Tasked with stabilizing home health platform and improving financial performance through operational efficiencies, while assuring excellent clinical delivery of care, regulatory compliance and quality outcomes.

  • Achieved an improvement in EBITDA of 10% representing over $5.3M  YoY 
  • Stabilized organizational leadership through education/mentorship, setting expectations and establishing lines of accountability
  • Enhanced the clinical platform through a complete transformation of clinical and operations culture focused on clinical compliance and documentation
  • Strengthened organization by launching implementation of new software system, Home Care Home Base, resulting in excellent clinical documentation, compliance with regulatory requirements , and transparency with financial information
  • Moved to an Operations Consulting role October 2017
Regional Vice President of Operations Apr 2015 to Jan 2016
Interim HealthCare Franchise Owner Sunrise, Florida
  • Responsible for supporting operations for Western Region Owner group, covering 21 states, 23 owners, 59 office locations and over $200,000,000 in revenue 
  • Focused on improving overall clinical compliance and delivery of patient care through improvement of processes
  • Site visits performed and consultation regarding clinical and regulatory compliance, as well as overall growth and profitability of individual franchises
  • Assisted with Clinical, Operational and Sales Leadership training
  • Financial analysis and budgeting
Director of Operations/Area Sales Manager Apr 2000 to Apr 2015
Guardian Healthcare, an Evolution Health Corporation TX/OK
  • Responsible for oversight of all clinical, operational and sales activities in territory 
  • Focused on promoting and maintaining standards of practice consistent with quality health care and maximizing human financial and equipment resources
  • Budget creation and accountability
  • Provision of leadership through significant changes within the organization including sale of organization, software implementation and changes, the Affordable Care Act, and various changes in the industry
  • Development of Cardiac Specialty Program
  • Development of Transitional Care Program with 7% readmission rates
  • Maintained deficiency free agencies since 2001
  • National recognition through designation of Homecare Elite and Top 500 Homecare Elite yearly since 2010
  • All locations exceeded national average in HHCAHPS reporting
  • Managed over 180 employees with greatest employee retention rate in organization
  • Utilized for consulting in other areas of the organization for auditing, education and assisting with Corrective Action Plans to promote optimization of outcomes
  • Responsible for several successful start ups
  • Assisted with due diligence for Mergers and Acquisitions
  • Demonstrated career progression and leadership with additional responsibilities at each level attained
  • Experienced 750% market growth, with expansion throughout NE Texas and SE Oklahoma
Critical Care Educator Oct 1998 to Mar 2000
St. Joseph's Hospital
  • Responsible for initial and ongoing training, including bedside and classroom, for new and experienced critical care nurses
  • Specialized training on equipment and devices utilized within the critical care setting
  • Assisted in House Supervision, Risk Management, and further development of the Coronary Artery Bypass Program
Owner May 1996 to Oct 1998
Compass Medical Supply
  • Responsible for startup of Medicare/Medicaid certified DME
  • Developed all administrative and clinical policies
  • Responsible for business plan development, budget creation and accountability
  • Assessment of sales performance and market trends to determine account plan and strategic initiatives
  • Quickly exceeded sales expectations
  • Sold business
Administrator/Owner Aug 1994 to Oct 1998
Critical Provisions, Inc
  • Responsible for the startup of Licensed and Certified Home Health Agency and Home Infusion Company focused on the care of the more critically ill home care patient
  • Developed all administrative and clinical policies
  • Program development
  • Responsible for budget development, as well as day to day clinical and financial operations
  • Maintained deficiency free agency from inception
  • Ensure sales forecast are exceeded
  • Not only responsible for the higher level functions, but provided much of the clinical care and all of the marketing as the business got off of the ground
  • Quickly exceeded sales expectations
  • Sold business
ICU Nurse Manager Feb 1992 to Aug 1994
St. Joseph's Hospital Paris, TX
  • Responsible for 15 bed Med/Surgical ICU - including Coronary Artery Bypass Grafting (Open heart surgery)
  • Developed yearly budget with accountability
  • Managed 45 employees, including training and development
  • Purchased new beds, IntraAortic Balloon Pump's, and ventilators
  • Leader of Risk Management for hospital
  • ACLS Instructor
  • Critical Care Educator
Vice President Franchise Operations Mar 2018 to Current
Interim Healthcare Inc. Sunrise, FL
Education and Training
Southern Arkansas University