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Highly organized Medical Cannabis CEO with over 10 years in experience in growing, harvesting, and selling of products and services.  
Innovative and attentive to details with outstanding follow-through. 
A proven sales leader in the Medical Cannabis industry for over 10 years in the State of Montana.  
Excellent relationship with provisions centers, grow shops, and growers.
High level of knowledge of Keirton's products and technical support 
Excelled in past demonstrations of products and services at trade shows and conferences.

Summit Solutions Traverse City, MI Project Manager 01/2017 to Current
Consulted for a software sales company.  Successfully designed and implemented a world class change release system for a client that has allowed them to more than double their current customers while exceeding their client's satisfaction scores.
Provided training to over fifty client team members.
Defined project deliverables and monitored status of tasks. 
Drafted action plans and led meetings with department executives to review project status and proposed changes.

Collaborated with cross-functional teams to draft project schedules and plans.
Served as the single point of contact for project scheduling and changes.

Developed new analytics tool to allow senior management to understand the impact of each project.

Flathead Organics Kalispell, MT Founder Owner 03/2005 to 01/2017
Founded Flathead Organics, an organic co-op company focused on providing the highest quality herbs and vegetables to individuals and businesses throughout Montana. Established loyal customer base with over 90% retention and client satisfaction as one of the largest licensed providers in the State of Montana.
Competitively grew the business each year in new areas while making significant improvements for long term sustainability. Sold in 2017.
Evaluated competitors and performed market research.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Used networking opportunities to create successful, on-going business relationships with dispensary owners.   
Featured in numerous publications locally.
General Motors Warren, MI Change Management Leader 03/2000 to 03/2005
Designed the change release methodology at General Motors and the Saturn Corporation that yielded millions of dollars in annual savings.
Improved the implementation timing for engineering changes at General Motors resulting in JD Quality Awards, and improving time to market.
Implemented weekly monitoring dashboard for leadership to track key metric indicators.
Created the electronic approval system at Saturn Corporation and General Motors which enabled change release approval in minutes instead of weeks for +200,000 employees and 80 plants worldwide.
This resume is created in 7 minutes.

Ambitious professional looking for an opportunity to use my retail and food vendor experience to launch a career in the hospitality industry. Strong background in all aspects of customer service and support.

  • Outstanding customer service
  • Honest and ethical
  • Flexible schedule
  • MS Office
  • Retail Merchandising expertise
  • Superb sales professional
  • Upselling and consultative selling
  • Cash handling accuracy
  • POS systems
  • Retail inventory management  

Merchandise Associate
Tulsa, OK
Home Depot/ Jan 2018 to Jul 2018
  • Constructed aisle displays and arranged end caps to promote specific products
  • Transported and positioned floor displays with pallet jacks
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Developed and maintained seasonal plans to account for different department needs
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
Valet Driver/Hotel Operations
Tulsa, OK
River Spirit Casino Resort/ Nov 2016 to Aug 2017
  • Provided positive first and last impression to guests.
  • Recorded vehicle and owner information.
  • Drove safely all types of vehicles to designated parking area.
  • Worked in key control room as dispatch, assigning drivers with keys to deliver to guests.
  • Helped disabled guests with equipment.
  • Drove van to transfer drivers from different locations.
  • Worked all overtime as needed, responsibly with professional appearance and friendly attitude.
  • Fostered strong working relationships with all casino/hotel departments.
Owner and Operator
Dallas, TX
Rolling Cone Ice Cream/ Apr 2009 to Nov 2016
  • Food Truck serving ice cream for high grossing, fast-paced fair concessions and festivals.
  • Booked all events, Ordered supplies, Acquired inspections and permits and managed all transactions of tickets and cash. 
  • Built relationships with sponsors and organizations.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Handled all the cash, kept the books, and managed part-time contract help. 
Makeup Artist
Dallas, TX
Freelance/ Mar 2003 to Apr 2009
  • Provided professional makeup application for Individuals, specializing in wedding parties and portraits.
  • Worked directly with photographers for advertising and print work.
  • Conducted one-on-one lessons exclusive to high-end retailers.
  • Increased purchase totals by recommending additional items.
Cosmetic Sales Associate
Plano, TX
Dillard's Department Store/ May 1993 to Feb 2003
  • Sold Products through demonstrating proper application of Skincare and Cosmetics.
  • Represented Chanel, Clarins, Clinique, Elizabeth Arden, Estee Lauder, Fashion Fair and Lancome Cosmetics.
  • Built clientele.
  • Exceeded sales goals and averaged $350.00 per client.
  • Maintained lowest return rate in cosmetic department and served as interceder when needed in order to procure customer loyalty.
  • Maintained inventories and handled daily transactions with absolute accuracy.
Makeup Artist
Farmers Branch, Texas
Christi Harris Makeover Center/ Sep 1990 to Jun 1993
  • Executed all daily opening and closing procedures.
  • Greeted all guests and assisted them with requests and special services.
  • Educated clients on proper skin care procedures and products.
  • Instructed clients on how to apply makeup to achieve desired look.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Maintained appropriate decorum and professionalism at all times.
Education and Training
Business Collin County Community College Plano, TX Business
  • Gaming License - Obtained to work for Muscogee Creek Nation Casino and Resort.
  • EBAY Certified Provider - Built business online including: Descriptions, Photos, Listing Formats, Postage, Packaging, Locating Supplies, Retaining Customers, Converting Sales, Pay Pal Accounts and Policies.

This resume is created in 7 minutes.

Creative professional with extensive project experience from concept to development. 

  • Organic post
  • Social listening
  • Creating campaigns
  • Running Ads
  • Growing followers
  • Contest
  • Know the importance of the sales funnel 
  • Providing 5-star customer service
  •  Communicates effectively
  • Performing in a team environment
  • Exercising creativity when needed
  • Dependability
  • Consistency
  • Brand Awareness
  • Quick Learner
  • Accepting of and open to feedback
  • Versed on all social media platforms
  • Computer proficient
  • Team Player
10/2018 to Current
Owner Operator Earth Babies Design Carpinteria, CA

Hand tie-dyed and custom embroider children's clothing. Host tie-dye parties- throughout the Santa Barbara County.

11/2013 to Current
Owner Tracy Johnson Mobile Hair Santa Barbara, CA

Mobile Hairstylist from color to haircuts- throughout the Santa Barbara County. 

02/2018 to Current
Customer Service Representative Via Remote Moscow Copper Company Carpinteria, CA

Handle all customer service issues via email and chat. Work closely with our new CO warehouse to make sure the business is running smoothly and effectively. Report to CEO weekly.  

01/2017 to 02/2018
Social Media Coordinator Moscow Copper Company Santa Barbara, CA

Ran all of Moscow Copper social media handles which including Twitter, Facebook, Instagram, and Pinterest. Managed all customer reviews on Yotpo and Okendo offering coupons for customer pictures to post reviews.
Grew the Facebook followers from 2,000 to 12,000.
Grew Instagram from 700 to 1,767 organically.
Developed campaigns from concept to execution. Ran contests through contest, giveaways, partnerships, and joint ventures using the Wishpond platform. Up to date with the latest trends/hashtags. Worked with marketing agencies to coordinate blog post, Facebook Ads, etc. Managed Facebook messenger campaigns using ManyChat to drive sales have conceptualized Facebook Live videos. Took photos when needed. 

06/2015 to 09/2016
Customer Service Representative Service Dog Registration Of America Santa Barbara, CA

Customer service via phone, email and chat. Dealt with all customer service issues. Placed orders over the phone. Designed photo id cards. 

01/2010 to 11/2016
Owner Operator To Dye For Hair Studio Palm Desert, CA

Owner and operator.  Sold the business in 2013 to move to Carpinteria.

09/2002 to 01/2010
Hairstylist/Owner Jazz It Up Hair Studio Palm Desert , CA

Started as a hairstylist and bought the business in 2006

Professional Development
Certification Digital Marketer

Social and Community Marketing
Content Marketing Mastery

Paid Traffic Mastery

Hair color specialist : Haircolor Wella Studio Calabasas, CA, United States

Extensive color classes and color techniques. 

Cosmetology License : Cosmetology International School of Beauty Palm Desert , CA, USA
Social Media Proficiencies
  • Shopify
  • ManyChat
  • Wordpress
  • Hootsuite
  • All Social Channels 
  • FB ADs Manager
  • Wishpond
  • Buzzsumo
  • Flipbook
  • JustReachOut 
  • Okendo
  • Yotpo
This resume is created in 7 minutes.
Accomplished Healthcare Clinical, Operations and Sales Executive with over 25 years of experience developing, growing and aligning organizations.  Extensive expertise in strategic planning, leadership and change management.  Exhibits a proven ability to analyze and overcome obstacles to the attainment of revenue and profit goals, while maintaining clinical quality and customer satisfaction.  Creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Builds and retains high performance loyal teams by hiring, developing and motivating skilled professionals.
  • Effective leadership communication 
  • Organizational/growth promotion 
  • Strategic planning & execution
  • Financial/operational data analysis
  • Profit & loss management 
  • Key project management
  • Clinical & regulatory expert
  • Consulting
  • Training & development 
  • Process creation & re-engineering
  • Diverse market/industry knowledge
  • Relationship builder
  • Motivational speaking
  • Articulate oral and written communication
  • Skilled in due diligence assessments
Vice President of Franchise Operations Mar 2018 to Current
Interim HealthCare of Corporate FL Sunrise, FL

Responsible for leadership and direction in supporting all franchise operations in the USA. Revenue totaling greater than $900M.

  • Focused on improving overall clinical compliance and delivery of patient care, as well as profitability and increased revenue
  • Provide leadership and direction to the team of  Regional Vice Presidents of Operations  
  • Site visits performed and consultation regarding clinical and regulatory compliance, as well as overall growth and profitability of individual franchises
  • Assisted with Clinical, Operational and Sales Leadership training
    Financial analysis and budgeting
  • Provide support for presentations of programs for negotiations with Hospitals, Insurance Organizations, ACO's, and other Post Acute Care Providers
  • Selection of vendors for National Contracting
  • Strategic planning and direction for Franchisor
  • Program development
  • Assist franchises with audit, education and corrective actions related to ADR's, ZPIC's, UPIC's,, RAC's, CERT and Probe audits
  • Assist struggling franchises to develop and implement processes to improve clinical and regulatory compliance, as well as increase revenue, improve financial stability resulting in improved outcomes
Chief Operating Officer (COO) Jan 2016 to Oct 2017
Interim HealthCare Texas and New Mexico Lubbock, TX

Overall responsibility for directing operational, clinical and sales performance for 22 Home Health locations across two states generating approximately $55M  in revenue.  Tasked with stabilizing home health platform and improving financial performance through operational efficiencies, while assuring excellent clinical delivery of care, regulatory compliance and quality outcomes.

  • Achieved an improvement in EBITDA of 10% representing over $5.3M  YoY 
  • Stabilized organizational leadership through education/mentorship, setting expectations and establishing lines of accountability
  • Enhanced the clinical platform through a complete transformation of clinical and operations culture focused on clinical compliance and documentation
  • Strengthened organization by launching implementation of new software system, Home Care Home Base, resulting in excellent clinical documentation, compliance with regulatory requirements , and transparency with financial information
  • Moved to an Operations Consulting role October 2017
Regional Vice President of Operations Apr 2015 to Jan 2016
Interim HealthCare Franchise Owner Sunrise, Florida
  • Responsible for supporting operations for Western Region Owner group, covering 21 states, 23 owners, 59 office locations and over $200,000,000 in revenue 
  • Focused on improving overall clinical compliance and delivery of patient care through improvement of processes
  • Site visits performed and consultation regarding clinical and regulatory compliance, as well as overall growth and profitability of individual franchises
  • Assisted with Clinical, Operational and Sales Leadership training
  • Financial analysis and budgeting
Director of Operations/Area Sales Manager Apr 2000 to Apr 2015
Guardian Healthcare, an Evolution Health Corporation TX/OK
  • Responsible for oversight of all clinical, operational and sales activities in territory 
  • Focused on promoting and maintaining standards of practice consistent with quality health care and maximizing human financial and equipment resources
  • Budget creation and accountability
  • Provision of leadership through significant changes within the organization including sale of organization, software implementation and changes, the Affordable Care Act, and various changes in the industry
  • Development of Cardiac Specialty Program
  • Development of Transitional Care Program with 7% readmission rates
  • Maintained deficiency free agencies since 2001
  • National recognition through designation of Homecare Elite and Top 500 Homecare Elite yearly since 2010
  • All locations exceeded national average in HHCAHPS reporting
  • Managed over 180 employees with greatest employee retention rate in organization
  • Utilized for consulting in other areas of the organization for auditing, education and assisting with Corrective Action Plans to promote optimization of outcomes
  • Responsible for several successful start ups
  • Assisted with due diligence for Mergers and Acquisitions
  • Demonstrated career progression and leadership with additional responsibilities at each level attained
  • Experienced 750% market growth, with expansion throughout NE Texas and SE Oklahoma
Critical Care Educator Oct 1998 to Mar 2000
St. Joseph's Hospital
  • Responsible for initial and ongoing training, including bedside and classroom, for new and experienced critical care nurses
  • Specialized training on equipment and devices utilized within the critical care setting
  • Assisted in House Supervision, Risk Management, and further development of the Coronary Artery Bypass Program
Owner May 1996 to Oct 1998
Compass Medical Supply
  • Responsible for startup of Medicare/Medicaid certified DME
  • Developed all administrative and clinical policies
  • Responsible for business plan development, budget creation and accountability
  • Assessment of sales performance and market trends to determine account plan and strategic initiatives
  • Quickly exceeded sales expectations
  • Sold business
Administrator/Owner Aug 1994 to Oct 1998
Critical Provisions, Inc
  • Responsible for the startup of Licensed and Certified Home Health Agency and Home Infusion Company focused on the care of the more critically ill home care patient
  • Developed all administrative and clinical policies
  • Program development
  • Responsible for budget development, as well as day to day clinical and financial operations
  • Maintained deficiency free agency from inception
  • Ensure sales forecast are exceeded
  • Not only responsible for the higher level functions, but provided much of the clinical care and all of the marketing as the business got off of the ground
  • Quickly exceeded sales expectations
  • Sold business
ICU Nurse Manager Feb 1992 to Aug 1994
St. Joseph's Hospital Paris, TX
  • Responsible for 15 bed Med/Surgical ICU - including Coronary Artery Bypass Grafting (Open heart surgery)
  • Developed yearly budget with accountability
  • Managed 45 employees, including training and development
  • Purchased new beds, IntraAortic Balloon Pump's, and ventilators
  • Leader of Risk Management for hospital
  • ACLS Instructor
  • Critical Care Educator
Vice President Franchise Operations Mar 2018 to Current
Interim Healthcare Inc. Sunrise, FL
Education and Training
Southern Arkansas University
This resume is created in 7 minutes.
Experienced technical professional with an extensive and diverse IT background. i have more than 7 years of experience in device repair, more than 10 years experience in customer service, more than 6 years of experience in small business start-ups including operations management and lastly several years experience with projects involving Apple products and solutions. I have multiple years experience in a vast and diverse range of technical professions including Linux server administration, web design and mobile development. I have excellent troubleshooting skills and outstanding interpersonal communication skills. I am dependable, focused, hard working and resilient.
  • Customer Satisfaction
  • Operations Management
  • Leadership
  • Customer Retention
  • Mobility
  • Technical Training
  • Apple products and solutions
  • MDM and BYOD
Engineer, Apple Education 03/2018 to Current Zones Inc Carol Stream, IL Provide in house solutions, technical support and training for Apple education engagements.Coordinate project schedules and delivery expectations with project manager, school representative and Apple education staff.Develop internal processes with other field engineers and team leads to ensure consistent "out of box" delivery of customer owned product.Work with project leads to ensure proper training of integraqtion technician staff.Escalate any issues immediately to internal project manager and Apple project engineers.Maintain, Manage, update and upgrade all configuration equipment and supplies.Support full integration department as neededCommunicate shipping ETA's with shipping staff to ensure proper packaging of customer owned devices prior to shipmentRemain up to date on current Apple products and technology. Provide feedback on issues that may impact production.Maintain current industry certifications and pursue additional certifications as required by Apple and/or Zones Inc 
Integration Lead, Mobility 12/2013 to Current Zones Inc Carol Stream, IL
The Integration Project Lead will be responsible for providing supervision of an assigned group of technicians, assigned to Mobility project deployments.
Key Responsibilities
Provide supervision of an assigned group of technicians of the Integration Department assigned to specific mobility projects.
Coordinate project schedules with Sales & Integration Management Team to ensure on-time delivery of projects.
Develop internal processes and documentation, both general and project specific, around mobility projects.
Provide for suggestions and improvements of Integration equipment and infrastructure.  
Work directly with assigned Integration Technicians to provide feedback, education, and growth.
Support full Integration Department as needed
Utilize production schedule and regular communication with Sales and Integration Management.
Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects.
Develop and promote schedules and ETAs of upcoming projects.
Train and review industry trends and products around mobility to ensure Zones can provide services around mobility projects.
Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
Franchise Support Manager 08/2013 to 10/2013 CPR Cell Phone Repair Franchise Systems inc Chicago, IL
  • The Franchise Support Manager is the first point of contact for an assigned group of franchisees, their team members and their stores.
  • My responsibilities included: Responding to all phone and email inquiries from assigned stores Discussing latest operation updates with assigned stores Following up with franchisees regarding customer survey reports Documenting all calls and email correspondence between myself and the franchisees Reviewing franchisee monthly performance.
Technical Support Supervisor 03/2013 to 10/2013 CPR Cell Phone Repair Franchise Systems inc Chicago, IL
  • The Technical Support Supervisor is the leader of the technical team and manages the Technical Support staff.
  • My responsibilities included: Completion of R&D Report for top 50 phones, and videos for the top 100 repairs (according to POS), which were uploaded to the CPR Forum (or similar medium) and sent to franchisees when released Monitoring device releases and providing an R&D Report and repair procedures documentation for each new phone released Ensuring every inquiry to the technical support line is resolved by a qualified technician within twenty-four hours of contact.
CPR Certified National Trainer 07/2007 to 02/2013 CPR Cell Phone Repair Franchise systems inc Chicago, IL
  • A CPR Certified National Trainer is tasked with on-site training and store setup assistance.
  • He or she is also tasked with providing the Corporate, franchise, and technical staff with accurate technical support in a professional and timely manner My responsibilites included: Assisting with the setup and continued support of franchisee store location Assisting with the coaching and technical growth of staff and technicians.
  • Assisting with franchise support by easing operational and technical challenges in a timely manner to reduce or prevent potential loss of business or revenue Compiling information on the most common support inquiries and new repair techniques.
Technician 09/2006 to 07/2007 CPR Cell Phone Repair Chicago, IL
  • My responsibilities included: Providing a timely and thorough repair process Handling phone inquiries Assisting customers at the front counter Following repair best practices Keeping a clean work environment and professional appearance.
Education and Training
Associate of Applied Science: Computer and Electronics Engineering 2006 Computer and Electronics Engineering
ITT technical institute Matteson, IL, US
This resume is created in 7 minutes.
Professional Summary
Logistics Manager skilled at negotiating and implementing cost saving measures without compromising quality. Adapts quickly to the changing needs of fast-paced and growing organizations. Offering exceptional analytical, problem-solving and interpersonal skills as well as scheduling and inventory management. Seeks a position in Distribution logistics management offering challenging growth opportunities in a fast-paced professional environment.
  • Experience in Logistics and Distribution
  • Strong interpersonal skills
  • Outstanding ability to communicate
  • Excellent analytical skills​
  • Manage independently
  • Excel in Adaptability
  • Extensive Technical Aptitude
  • Exceptional Team building and training skills
Work History
Owner/Director, 01/2013 to Current
PDQ Transport, LLC Indiana
  • Established long-term customer relationships through prompt and courteous service.
  • Coordinated distribution and Transportation of spirits, bulkfood items, raw manufacturing products, andmercantile products under FMCSA compliance.
  • Supervised material flow, storage, and order fulfillment.
  • Monitored DOT regulations in recruitment, training and safety.
Franchise Owner, 02/1998 to 01/2013
Subway Sandwich Shop Louisville, KY
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Owned primary location for 15 years that was operating at 230% sales increase at time of sale.
  • Opened new store and sold for 35% profit in 12 months, after building client base and profitability which exceededcorporate projections.
  • Achieved Outstanding Franchisee Award for Indiana & Kentucky
  • Earned Most Improved Subway Location in Region by World HQ
Lease Negotiator/Field Consultant, 04/1994 to 01/1998
Subway Corporate Louisville, KY
Lease negotiator/ Field Consultant - Development of Territory Growth and Property Lease Negotiation for 330 locations.Performed employee competency training, franchisee training, evaluated franchise performance both operationally and financially. Subway Field Consultant of the Year, Franchisee Survey Outstanding Rating Award​,.
Bachelor of Science: Business Administration/ Minor- Supervision, Communication, 1990
Indiana University Southeast - New Albany, IN
Boards Served
  • Southern Indiana Economic Development Commission
  • Jeffersonville Redevelopment Commissioner
  • City of Jeffersonville Planning & Zoning Board of Commissioner\'s
  • City of Jeffersonville Planning & Zoning Board of Appeals
  • Jeffersonville Parks & Recreation Board President
  • Subway Franchisee Advertising Board Chairman
  • Subway New Product Development Board
  • Noah\'s Ark Children\'s Village
This resume is created in 7 minutes.
Professional Summary
Professional Entrepreneur and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service, with over fifteen years of experience in customer service and custodial maintenance. Possesses superb interpersonal and communication skills.
  • Team leadership
  • Budgeting and finance
  • Project management
  • Conflict resolution
  • Staff development
  • Strategic sales knowledge
  • Medical terminology knowledge
  • Creative problem solver
  • MS Windows proficient
  • Customer relations specialist
  • Contract negotiation
  • Finance background
Work History
Franchise Owner, Current
Mint Condition Fort Mill, SC
  • Directed work of as many as 6 employees focused on detailed area.
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Reordered inventory when it dropped below predetermined levels.
  • Generated repeat business through exceptional customer service.
Certified Nurse Aide, 11/2012 to 04/2013
Fafli Homecare Charlotte, NC
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Answered patient calls for care and feeding.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped residents programming goals and increase their independence.
Certified Nurse Aide, 09/2012 to 11/2012
The Shepards House Charlotte, NC
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Member in good standing with Nurse Aide Registry.
  • Monitored expiration of medical supplies and medications.
Associate of Science: Accounting management/Business Management, 2006
kaplan college - pittsburgh pa
This resume is created in 7 minutes.
Professional Summary
Production minded sales professional with experience in outside/inside sales as well as  account managing.  The importance of meeting goals and  maintaining quality relationships with clients is considered a priority.   
  • Excellent customer service skills
  • Customer relations
  • Goal-oriented
  • Personnel development
  • Detail-oriented
  • Strategic thinker
Work History
06/2007 to Current
Business Owner Coastal Construction, LLC. Manila, AR

  • Holds sole responsibility for driving sales goals and monthly sales quotas.
  • Builds and maintains long-term client relationships in order to sustain a majority of the new construction project market which is necessary for business success.
  • Ensures team members maintain a high quality workmanship while meeting schedule requirements to meet client satisfaction.
  • Perform all invoicing and payroll involved in the day to day operations of the business.
08/2014 to Current
Franchise Owner Mosquito Shield of Northeast, AR and Memphis, TN Northeast, AR and Memphis, TN Territories, AR and TN
  • Implemented and executed new and creative marketing strategies that expanded the target market of the business, resulting in a larger customer/revenue base, customer retention, and profitability.
  • Hired, trained and evaluated personnel in sales and marketing to ensure customer retention was maintained at a high level.
  • Instructed staff on appropriately handling difficult and complicated sales necessary to retain larger accounts.

03/2002 to 06/2007
Journeyman Pipefitter/Instrumentation Technician Local Union 403 San Luis Obispo, CA
  • Maintained and Installed new process and instrumentation piping throughout Diablo Canyon Nuclear Power Plant.  The plant is operated by Pacific Gas and Electric Company, and was under contract by such companies as: Siemens Westinghouse, Mitsubishi Power Systems, and Day and Zimmerman
03/2001 to 02/2002
Field Engineer NEPCO DELL, AR
  • Facilitated components of the construction of a 600 Megawatt Cogeneration Natural Gas/Steam Power Plant.  Including the cooling tower, turbine building, and Heat Return Steam Generators.
  • Coordinate with team members and subcontractors to ensure that the project was on schedule while maintaining quality.
Bachelor of Science: Marketing Management
Arkansas State University - Jonesboro, AR
Journeyman Steamfitter: Plumbing, Pipefitting, Welding, and Instrumentation
Plumbers and Steamfitters Union Local 403 Apprenticeship - San Luis Obispo, CA
Journeyman Electrician: Electrical Apprenticeship
Arkansas Northeastern Electrical Apprenticeship - Blytheville, AR
  • Master Plumber
  • Master Electrician
  • Mechanical Contractor in the State of Arkansas
  • Commercial Contractor in the State of Arkansas
This resume is created in 7 minutes.
District Manager - Franchise Business Consultant, 04/2015 to Current Five Guys Burgers & Fries
  • Responsible for enforcing and maintaining brand standard, influence existing franchises to invest, train and manage their restaurants profitably.
Operation Specialist, 08/2007 to 04/2015 Papa John's International
  • Lead person for recruiting, scheduling, payroll, and daily operations for the busiest four day free pizza sampling in the Northeast territory.
  • Coordinated 50 New Store Openings in the Metro NY market.
General Manager, 02/2006 to 08/2007 Panera Bakery Bronx, NY
  • Led and directed team members on effective methods, of operations and procedures.
Owner Operator, 05/2004 to 05/2007 Subway Restaurant Bronx, New York
  • Carefully interviewed, selected, trained, and supervised staff.
General Manager, 01/2002 to 02/2004 Boca (Fine &Shapiro) Restaurant New York, NY
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
General Manager, 10/2001 to 01/2002 Starbucks New York, NY
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
General Manager, 07/2001 to 09/2001 Fine & Shapiro World Trade center New York, NY
  • Streamlined throughput, which helped improve speed of service, sales and profits.
Multi Unit Manager/Operating Partner, 01/1996 to 07/2001 Au Bon Pain JFK Airport
  • Took over underperforming stores, and implemented a successful training program that improved operations.
General Manager, 01/1989 to 01/1996 McDonald's Restaurant White Plains, New York
  • Increased productivity and reduced labor costs for all stores while maintaining excellent service and profit levels.
  • Increased drive thru sales for all stores by implementing an effective marketing plan.
Training General Manager, 05/1980 to 12/1989 Burger King Franchises
  • Conducted training for all new managers in the NYC market.
  • Trained and promoted 35 crew members into management positions.
  • GJB Caters.
Multi Unit Manager, 01/1974 to 01/1980 GJB Caterers Inc. New York, New York
  • Effectively managed payroll and timekeeping, including completion of proper paper work for new hires and terminations.