Franchise Owner resume examples

Overall responsibility for directing operational, clinical and sales performance for 22 Home Health locations across two states generating approximately $55M  in revenue.  Tasked with stabilizing home health platform and improving financial performance through operational efficiencies, while assuring excellent clinical delivery of care, regulatory compliance and quality outcomes.

• Achieved an improvement in EBITDA of 10% representing over $5.3M  YoY 
• Stabilized organizational leadership through education/mentorship, setting expectations and establishing lines of accountability
• Enhanced the clinical platform through a complete transformation of clinical and operations culture focused on clinical compliance and documentation
• Strengthened organization by launching implementation of new software system, Home Care Home Base, resulting in excellent clinical documentation, compliance with regulatory requirements , and transparency with financial information
• Moved to an Operations Consulting role October 2017

• Responsible for supporting operations for Western Region Owner group, covering 21 states, 23 owners, 59 office locations and over $200,000,000 in revenue 
• Focused on improving overall clinical compliance and delivery of patient care through improvement of processes
• Site visits performed and consultation regarding clinical and regulatory compliance, as well as overall growth and profitability of individual franchises
• Assisted with Clinical, Operational and Sales Leadership training
• Financial analysis and budgeting
  

• Responsible for oversight of all clinical, operational and sales activities in territory 
• Focused on promoting and maintaining standards of practice consistent with quality health care and maximizing human financial and equipment resources
• Budget creation and accountability
• Provision of leadership through significant changes within the organization including sale of organization, software implementation and changes, the Affordable Care Act, and various changes in the industry
• Development of Cardiac Specialty Program
• Development of Transitional Care Program with 7% readmission rates
• Maintained deficiency free agencies since 2001
• National recognition through designation of Homecare Elite and Top 500 Homecare Elite yearly since 2010
• All locations exceeded national average in HHCAHPS reporting
• Managed over 180 employees with greatest employee retention rate in organization
• Utilized for consulting in other areas of the organization for auditing, education and assisting with Corrective Action Plans to promote optimization of outcomes
• Responsible for several successful start ups
• Assisted with due diligence for Mergers and Acquisitions
• Demonstrated career progression and leadership with additional responsibilities at each level attained
• Experienced 750% market growth, with expansion throughout NE Texas and SE Oklahoma

• Responsible for initial and ongoing training, including bedside and classroom, for new and experienced critical care nurses
• Specialized training on equipment and devices utilized within the critical care setting
• Assisted in House Supervision, Risk Management, and further development of the Coronary Artery Bypass Program

• Responsible for startup of Medicare/Medicaid certified DME
• Developed all administrative and clinical policies
• Responsible for business plan development, budget creation and accountability
• Assessment of sales performance and market trends to determine account plan and strategic initiatives
• Quickly exceeded sales expectations
• Sold business

• Responsible for the startup of Licensed and Certified Home Health Agency and Home Infusion Company focused on the care of the more critically ill home care patient
• Developed all administrative and clinical policies
• Program development
• Responsible for budget development, as well as day to day clinical and financial operations
• Maintained deficiency free agency from inception
• Ensure sales forecast are exceeded
• Not only responsible for the higher level functions, but provided much of the clinical care and all of the marketing as the business got off of the ground
• Quickly exceeded sales expectations
• Sold business

• Responsible for 15 bed Med/Surgical ICU - including Coronary Artery Bypass Grafting (Open heart surgery)
• Developed yearly budget with accountability
• Managed 45 employees, including training and development
• Purchased new beds, IntraAortic Balloon Pump's, and ventilators
• Leader of Risk Management for hospital
• ACLS Instructor
• Critical Care Educator

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Owned primary location for 15 years that was operating at 230% sales increase at time of sale.
• Opened new store and sold for 35% profit in 12 months, after building client base and profitability which exceededcorporate projections.
• Achieved Outstanding Franchisee Award for Indiana & Kentucky
• Earned Most Improved Subway Location in Region by World HQ

• Responded appropriately to the physical, emotional and developmental needs of patients.
• Answered patient calls for care and feeding.
• Cooked appetizing and satisfying meals and snacks.
• Helped residents programming goals and increase their independence.

• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
• Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
• Member in good standing with Nurse Aide Registry.
• Monitored expiration of medical supplies and medications.

• Implemented and executed new and creative marketing strategies that expanded the target market of the business, resulting in a larger customer/revenue base, customer retention, and profitability.
• Hired, trained and evaluated personnel in sales and marketing to ensure customer retention was maintained at a high level.
• Instructed staff on appropriately handling difficult and complicated sales necessary to retain larger accounts.

• Maintained and Installed new process and instrumentation piping throughout Diablo Canyon Nuclear Power Plant.  The plant is operated by Pacific Gas and Electric Company, and was under contract by such companies as: Siemens Westinghouse, Mitsubishi Power Systems, and Day and Zimmerman

• Facilitated components of the construction of a 600 Megawatt Cogeneration Natural Gas/Steam Power Plant.  Including the cooling tower, turbine building, and Heat Return Steam Generators.
• Coordinate with team members and subcontractors to ensure that the project was on schedule while maintaining quality.