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Professional Summary
Analytical banking professional possessing a strong commitment to quality customer service coupled with superb communication for the federal government and in the private sector. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Strong background in fraud analysis with technical skills. Possesses active security clearance. Self motivated with a desire to continually advance.
Skills
  • Microsoft Office Suite 2010 - Word, PowerPoint, Publisher, Excel, Visio
  • Windows (98, XP, Vista, 7, 10)
  • Computer hardware(RAM, CPU, Hard drive) and Software
  • Network services (DNS, DHCP)
  • PC Re-imaging
  • Mainframe Sessions A, B, C and D
  • Putty Sessions
  • Python
  • Diamond Model/Kill Chain
  • Extensive knowledge of SEC regulations
  • Risk investment analysis
  • Arcsight
  • Linux/Unix
  • TCP/IP
Work History
CyberSecurity Fraud and Data Analyst, 08/2016 to Current
General Dynamics IT-IRS – Memphis, TN
  • Conduct fraud analysis utilizing open-source and classified research on emerging/trending threats and vulnerabilities.
  • Address differing opinions regarding investigation result while being open to various approaches both within and outside the organization.
  • Data acquisition, transformation, analysis, and visualization.
  • Hardware and software analytics infrastructure and development.
  • The identification of patterns to detect approximate IP classes, clusters, or patterns of suspicious behavior either automatically or matching known indicator inputs.
  • Contribute to the continuous monitoring capability, and offer innovative approaches to combat emerging fraudulent activity.
  • Perform near real-time analysis of events and execute notifications and escalations within an outlined timeframe of event occurrence.
  • Analyze Cyber Fraud Examiners' incidents and events captured in ArcSight for trends, patterns, or actionable information.
  • Review Cyber Fraud Examiners' incidents and events captured in ArcSight after closure for investigative sufficiency and timeliness.
  • Identify fraudulent activity based on transaction data that occurs in a near real-time monitoring capability.
  • Contribute to ongoing mitigation strategies, based on the knowledge acquired while working in the operational environment.
  • Create releasable finished intelligence products and reports for leadership and law enforcement entities.
  • Coordinate and disseminate the best course of action for the IRS enterprise during cybersecurity events, incidents, outages, and whole-scale extraction of PII on IRS systems.
  • Leverage existing business processes and where necessary define and document new repeatable business processes and procedures.
  • Brief leadership on emerging threats, high profile incidents, and upcoming events to influence the direction of the cyber fraud threat landscape.
Sr. Risk Specialist, 05/2016 to 08/2016
Ingo Money – Roswell, GA
  • Assess presented financial information with an analytical view for client servicing.
  • Team up with floor supervisors and department manager to help guide a Risk Specialists through daily tasks.
  • Secure all relevant information via internet or phone necessary to conduct analysis.
  • Relate and compare data from secure sources and recognize what information is need to identify and resolve issues.
  • Follow procedures and specified rules to input data.
  • Ensures accuracy of work with attention to details.
  • Document details of all information gathered and/or issues encountered.
Fraud Analyst II, 02/2015 to 05/2016
Bank of America – Kennesaw, GA
  • ATM and Debit card fraud detection- reviewed and analyzed suspected fraudulent card activities.
  • Inbound call environment - working with Bank of America Preferred clients to determine activity legitimacy and mitigating loss to client and business.
  • Outbound call environment - working with Bank of America Preferred clients to determine activity legitimacy and mitigating loss to client and business.
  • Manage a delicate client interaction with Preferred client who make up 90% of the business' revenue.
  • Working in a fast pace environment with precise attention to details.
  • Working in a constant policy changing environment with precise attention to details in efforts to stay ahead of potential fraudulent activities.
Fraud Investigator II and III, 02/2010 to 06/2013
SunTrust Bank – Atlanta, GA
  • Deposit Detection-reviewed and analyzed suspected fraudulent deposit items.
  • Performed SAR filing duties to ensure government compliance in a timely manner.
  • Determined legitimacy by utilizing clients' profiles and account activities.
  • Made decisions to determine items returned or remain paid with complete avoidance of monetary loss to business.
  • Reviewed and analyzed credit applications showing risk or exposure to fraudulent activities in retail lending.
  • Led training program for 6 interns over a year for training and developing them into Fraud Investigators 1.
  • Responsible for coordinating work-flow and setting daily goals to ensure daily goals were achieved.
Teller III, SunTrust Bank – Atlanta, GA
  • Provide quality customer service to clients.
  • Have accumulated several referrals for bank products such as Checking Accounts,.
  • Savings Accounts, Delta SkyMiles, Loans.
  • Efficient knowledge of navigating through Client Profile in Platform Awards & Accomplishments.
Education
Bachelor of Science: Business Administration, June'2017
American InterContinental University - Atlanta, GA
Associate of Science: Computer Science, July '2013
Georgia Perimeter College - Dunwoody, GA
Computer Science
High School Diploma: June'2008
Apalachee High School - Winder, GA
Certificate, Criminal Justice: Dec' 2006
Maxwell High School of Technology - Lawrenceville, GA
Accomplishments
  • Employee of the month Fraud Investigator II (SunTrust Bank ).
  • Department SHOUT OUT for strategically avoiding a $59,000.00 loss to the business. SunTrust Bank).
  • Wall of Fame- Client Appreciation of Service (Bank of America).
  • Wall of Fame - Client satisfaction(Bank of America).
This resume is created in 7 minutes.
Professional Summary
Enterprising detailed oriented individual committed to excellence and success by exceeding goals and creating valuable relationships with individuals of all levels.
Skills
PeopleSoft knowledge
Effective time management
Strong organizational skill		 Flexible team player
Superior research skills
General ledger accounting
Work History
Principal Quality Assurance Coordinator Oct 2004 - Current
Capital One Bank Glen Allen, VA
 Worked with quality assurance team to improve existing operations processes.
  
Initiated process improvements to managers and teams within fraud department that increased customer satisfaction (c-sat) scores.

Resolved multiple issues found during call monitoring with business intent team.
Small Business Fraud Investigator Capital One Bank
Investigated fraudulent activity to determine the validity of small business credit card claims.

Made final decisions to mitigate fraud loss and recover at a rate of 127% to goal.

Provided thorough investigative notes for legal department to defend Capital One's actions in civil litigation.

Provided feedback from findings on fraud investigations to local law enforcement officials in high fraud ring areas to assist in bust out cases.  
Blue Card Call Center Associate Jun 2007 - Apr 2012
Mondial Assistance USA Glen Allen, VA
 Transfer calls from Providers to the various BlueCross BlueShield Plans based on the information provided.

Supply the Provider with the correct information based on scripted responses.

Escalate customer concerns/issues to Team Leader for resolution if all other means of satisfying the customer have been exhausted.

Assist in training of newly hired Associates.
Accomplishments
Selected for the Richmond Outstanding Achievement Reward (ROAR) 11 times between 2004-2014

Recognized Circle of Excellence 2011
This resume is created in 7 minutes.
Professional Summary

Law enforcement professional with extensive experience in financial crimes. Proficiencies include securities, bank, credit and elder fraud, in addition to identity theft.

Core Qualifications
  • Asset protection
  • courtroom testimony
  • Firearms
  • Training and development
  • Results-oriented
  • Client focused(KYC)
  • Computer proficient
  • Recruitment
Experience
02/1999 to 11/1999
Asset Protection Officer Vance International － Boca Raton, Florida

Represented the estate of Boston Red Sox owner John Henry.

Streamlined correspondence to ensure safety of the client.

Monitored multiple databases to secure assets of the estate.
01/1999 to 07/2002
Financial Advisor/ Fraud Investigator Merrill Lynch － Forest Hills, New York

Licensed, series 7, series 63, and 65.

Successfully managed over 250 financial portfolios.

Honored as a leader in mutual fund sales.

Investigated and resolved dozens of portfolios showing indication of securities fraud and money laundering.
10/1990 to Current
Police Officer New York City Police Department － New York, New York

Managed and executed arrest process including court preparation, subpoenas, and warrants.

Researched and resolved hundreds of grand larceny complaints including bank fraud and identity theft.

Community Affairs instructor of drug abuse prevention, cyber bullying and gang resistance curriculum.

Improved and developed self defense tactics for probationary and veteran Police Officers.

Oversaw investigations of numerous financial crimes including securities fraud, money laundering, and idenyity theft.
Education
Bachelor of Science: Law and Police Science John Jay College of Criminal Justice － New York, NewYork, USA
Professional Affiliations


Member, John Jay College Alumni Association (1994-present)

Member, American Society of Law Enforcement Trainers (1995-present)

Member, National Association of Professional Martial Artists (1995-present)Martial arts study for over thirty years(USA GOJU and Kenpo)

Member , International Association of Financial Criminal Investigators (2015) CAMS certification

Member, ACFE, working on CFE certification(2016)
This resume is created in 7 minutes.
Summary
Quality-focused Property Manager who genuinely cares about property conditions, resident satisfaction and exceeding executive property owner expectations. 
Skill Highlights
  • Real Property Administrator (RPA) 
  • Skilled mediator
  • Honest and ethical
  • Leadership Mentoring
  • Budget Analysis
  • Microsoft Office
  • Project Management
  • Flexible schedule
  • Client management
  • Negotiations expert
  • Business Operations Organization 
  • Commercial property
  • Vendor Management
  • New construction
  • Sales and marketing
  • Commercial property
  • Multi-family property management
  • Sales and Marketing
  • Tech-Savvy
  • Fair Housing Expert
Professional Experience
Regional Property Manager Feb 2016
Plexos Group － Baton Rouge, LA
  • Managed all properties, operations and Leasing.
  • Work with local residential staff to develop maintenance plans, develop safety standards, and update and maintain proper records.
  • Managed all day-to-day activities involving tenants, subcontractors and employee relations.
  • Recommended clarifications and changes in program policies to the Regional Director.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Developed an excellent rapport with custom builders to expand opportunities for growth. 
  • Implemented and managed maintenance, tenant laws and fair housing mandates. 
  • Trained, promoted and enforced safe work practices among on-site staff.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Maintained excellent client relationships by influencing transparent communication and consistency.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
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  • Responsible for Regional Management, USVI.
    Principle Property Manager Jan 2014 to Feb 2016
         Communiy Connections － Washington, DC
    • Responsible for management of all properties and leasing . 
    • Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
    • Marketing tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
    • Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
    •  Assisted in developing marketing material for properties.
    • Generated lists of properties that were compatible with buyers' needs and financial resources.
    • Followed up with prospects throughout the sales process.
    • Prepared contract documents, purchase agreements and closing statements.
    • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
    • Managed all 24 properties of the organization both commercial and residential. 
    • Providing on-call response to all tenants and executive teams. 
    Operations Manager Mar 2009 to Feb 2015
         Samueli Institute － Alexandria , VA
    • Responsible for day to day operational task of in-state and out-of state business venues. 
    • Managing and training operational staff and organizing weekly meetings to align team with organizational goals. 
    • Created presentations detailing actionable technical improvements to maximize resources.
    • Evaluated project plans and recommended adjustments based on complete review of objectives and related documents.
    • Performed the complete planning, application development, verification, and risks involved in software projects. Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.
    •  Collaborated with stakeholders to address technical issues and develop effective resolutions.
    • Recruited and developed new IT department team members.
    • Member of the Executive Board, responsible for implementing organizational changes. 
    Fraud Investigator Jan 2004 to Jan 2009
         Capitol One － Richmond, VA
    • Managing personal possible fraud cases by following many accounts for months at a time.
    • Conducting research using different systems (fast data web, credit browser, Unisys, tandem, HIAU, odyssey, excel, word, and outlook) to complete cases.
    • Working daily with SSA (Social Security Admin) to trace possible fraud accounts, and verify (TNP) true name person.
    • Training new employees on falcon auto detection unit, and DSRU (Recoveries Unit).
    • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
    • Tracked down sources of special products and services to meet customers' special needs.
    • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

    Accounting Duplicating Specialist Jan 2002 to Jan 2004
         Virginia Association Of Realtors － Glen Allen, VA
    • Responsible for all checks receivable using excel to save data and then forward to the accountant (quick books)
    • Controlled mail room and mailings using the following systems (Xerox, McKinney, Paper Fold, Hewlett Binding, MSHU USPS shipping systems Organizing all classroom meetings and conferences calls.
    • Reconciled all expenses and accounts, including company credit cards and expense accounts.
    • Completed reports detailing financial data for management and
    • stakeholders.
    • Communicated with vendors and clients to facilitate timely payments.
    • Updated investment records upon funding of investments.



    Education
    Bachelor of Science, Business Management Information Systems Liberty University － Lynchburg, VA
    Computer Science & Technology Richmond Technical Center － Richmond, VA
    New Horizons Learning Center － McClean, VA
    Project Management PMP
    Microsoft Configuring Windows Server Active Directory Domain Services
    Microsoft SharePoint Site Collection and Administration 

    Coaching Institution of Orange County - Los Angeles, CA
    Certified Life, Business Coach

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