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Professional Summary

 Seeking a front desk position which will provide future opportunities for growth and to benefit the employer as well as myself.  I have experience in both administrative and clinical duties with a true passion for helping people in the health profession.

Skills
  • Bilingual
  • Exceptional communication skills
  • Strategic sales knowledge
  • Records management
  • Computer proficient
  • Extensive experience with EMR
  • Compassionate
  • Efficient and reliable team player
Work History
MEDICAL FRONT DESK, 01/2018 to Current
RANDOLPH HEALTH PEDIATRICS ASHEBORO, NC
  • Answered phone calls and messages for 7 different Pediatric physicians in medical facility, scheduling appointments and handling patient inquiries, illnesses, symptoms, physicals, etc. 
  • Organized paperwork such as charts and reports for office and patient needs to improve efficiency
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments. 
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
FRONT DESK, 05/2017 to 12/2017
HORIZON INTERNAL MEDICINE ASHEBORO, NC
  • Answered an average of 200 calls per day by addressing patient inquiries, scheduling, check-in/out.
  • Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
  • Monitored cash drawer in checkout station to ensure adequate cash supply.
FRONT DESK MANAGER, 09/2015 to 03/2017
GENERAL MEDICAL CLINIC 230 FOUST ST. ASHEBORO, NC
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
2 Years: Business Administration / Minor in Spanish APPALACHIAN STATE UNIVERSITY - BOONE, NC
Full time College Student/D1 College Athlete
High School Diploma ASHEBORO HIGH SCHOOL - ASHEBORO

Honors Graduate, Who's Who, National Honors Society,

Recently inducted into AHS Athletic Hall of Fame

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Accomplishments
  • Implemented a new bidding software which led to higher guest satisfaction a long with a decrease of staff time used.
  • Increased net revenue by 10% by spearheading and leading a comprehensive marketing campaign.
  • Saved the company more than $1,000 by effectively negotiating with vendors.
  • Recognized by peers and management for going above and beyond normal job functions.
  • Promoted to Lead Shelter Staff on my one year review.
Professional Summary

Process oriented database coordinator with over 1 year of exerience. Experienced in interpreting and analyzing data to drive growth for a non-profit organization. Provide insights, analytics, and business intelligence needed to guide decisions.

Skills
  • Highly skilled in the CRM, Donor Perfect
  • Meticulous attention to detail
  • Medical terminology knowledge
  • Strong written and verbal communication skills
  • Microsoft Office proficiency
  • Flexible
  • Efficient problem solver
  • Strategic planning
  • Employee training and development
Work History
12/2017 to Current
Donor Database Coordinator And Event Manager SHELTER, Inc. Concord, CA
  • Managed large data projects, including scheduling, data entry, and checking for accuracy. 
  • Scanned documentation and entered into the database.
  • Drafted reports for upper management as directed.
  • Drafted weekly and monthly reports using Excel spreadsheet functions for finance department.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Assisted with receptionist duties, file organization and research and development.
  • Oversaw and adhered to the communications department budget.
  • Entered and assigned new leads using CRM tools.
  • Tracked expenses with Excel spreadsheets and reported on budgets.
  • Lead and direct a committee of 10 individuals to plan and execute tasks for fundraising event.
  • Generated over $240,000 in revenue for the event.
  • Established and maintained external communications calendar, and managed scheduled assignments.
01/2015 to 12/2017
Lead Shelter Staff Shelter Inc. Martinez, CA
  • Maintain confidentiality of clients at all times.
  • Assist with administrative support; Including screening resumes, scheduling interviews, faxing, making copies, filing, etc.
  • Observe and report behavior or incidents in daily log and report as appropriate.
  • Monitor facility for safety, health and sanitation concerns.
  • Ability to prioritize and mitigate disputes between clients in a positive manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.
  • Work with volunteers as assigned to assure clarity of communication including volunteer orientation of the facility.
  • Maintain a daily sign-in/sign out sheet for volunteer participants.
  • Assist with serving and meal preparation as needed, including the volunteer groups that prepare meals.
  • Attend scheduled staff meetings.
  • Referred clients to social services agencies.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Maintained appropriate filing of personal and professional documentation.
  • Screened personal and business calls and directed them to the appropriate party.
02/2015 to 08/2015
Front Desk Associate Fitness Evolution Martinez, CA
  • Handled all incoming calls and assisted with any customer issues or questions.
  • Assisted in maintaining cleanliness in the gym including; bathroom, gym equipment and gym floors.  
  • Administered payments made by members.
  • Assisted in enrolling new members with the membership plan that best fit their needs.
  • Worked with Excel inputting customer information.
  • Scheduled personal training appointments.
08/2014 to 02/2015
Seasonal Sales Associate JcPenney Antioch, CA
  • Greeted customers and determined both their needs and wants.
  • Discussed the type and quality of the merchandise that was being purchased and recommended merchandise based on the individual.
  • When the customer made a purchase, I advised on the proper use and care for the merchandise.
  • Properly addressed any questions or concerns of the customer in a professional manner.
  • Excellent training in the p.o.s system, it was my job to discuss credit terms, discounts and delivery dates of ordered merchandise.
  • Assisted in the display of merchandise.
  • Maintained a clean visual appearance of the store at all times.  
08/2012 to 10/2014
Shift Supervisor Papa Murphy's Take 'N' Bake Pizza Antioch, CA
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Assigned stations to coworkers at the beginning of each shift.Ensured the shift goes smoothly and efficiently as possible, and maintained a positive store attitude throughout.
  • At the end of each shift I closed the register down, completed the paperwork and entered the daily totals into the computer system.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
Education
Current
Math and Science: Completed Medical Terminology
Los Medanos College - Pittsburg, CA
  • 3.23 GPA
  • Member of Honors Club
  • Coursework includes; Medical Terminology, Honors Speech, Math and Science.
High School Diploma Deer Valley High School


John F. Kennedy University - Pleasant Hill, CA
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Professional Summary

Highly focused and dependable professional with a natural interest in quality health care and superb customer service. Versatile, reliable, and efficient with 8+ years of experience supporting managers and executives in high paced environments, while knowing exactly what's going on throughout the hotel or pharmaceutical event . Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations for a wide variety of diverse populations. Experienced in commonly utilized computer programs and multi-line telephone systems. 

Skills
  • Excellent telephone demeanor
  • Can type 65 wpm
  • Excellent telephone demeanor
  • Proficiency in Microsoft Access, Excel, Word and Outlook
  • Superb time-management
  • Organizational skills
  • Collaborative work style
  • Ability to prioritize and manage multiple projects under tight deadlines and in a fast-paced environment
  • ​Detail Oriented
  • Engaging and calming personality
  • Problem Solving
  • Mathematical Proficiency
  • Detail Oriented
  • Adaptability
  • Strong customer service mentality
  • Dependability 
  • Prioritization
Work History
Neurology Billing Administrative Assistant 11/2017 to Current
UCSF Medical Center San Francisco, CA
  • Work independently to resolve billing related issues in APeX (Epic) in order to help maximize payer reimbursement and RVU charge capture
  • Performing detailed review of medical record documentation to answer billing/authorization level questions and will be responsible for working assigned authorization and billing work queues (WQs) on a daily basis to assist in keeping the denials at a minimum
  • Fundamentals of Healthcare Insurance
  • Payor Plan
  • Scheduling & Registration 100
  • Scheduling & Registration 200
  • Scheduling & Registration 300
  • POS Payment Collection
  • Referral Coordinator
Sales And Marketing Executive 12/2017
San Francisco Marriott Fisherman's Wharf San Francisco, CA
  • Perform general office duties to support Sales & Marketing
  • Prepare sales-related documents throughout the entire sales process (e.g., proposals, contracts, banquet event orders, rooming lists, BEO's, final bills)
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Communicate with our clients and future clients through emails, Cvent, Facebook, LinkedIn, conference calls, sales and marketing meetings, and more
  • On-site support, assisting front desk, audio visual, and banquets before and during event
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
  • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information, while explaining what information means and how it can be used
  • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
  • Boosted website traffic by 35% by creating an integrated social media strategy.
  • Developed partnerships with local businesses to secure third party promotions.
Program Coordinator 12/2014 to Current
IDEA Pharma Inc New York, NY
  • Working closely with program staff to support programs, including building an understanding of client and program requirements
  • Serving as point of contact for all meeting attendees and client representatives
  • Develop and review all logistical materials to be distributed to participants onsite (i.e. welcome letters, departure notices, reimbursement forms, child notices, dine around form, activity request forms, guest meal management, name badges, housekeeping notes, etc)
  • Facilitate recruitment and management of meeting/event attendees
  • Ensure all project components are completed according to approved timelines
  • Build and maintain strong and professional relationships with all clients, meeting attendees, vendors, and contacts
  • Gather and organize required project documentation, including contracts, invoices, receipts, etc, and participate in final project reconciliation 
Front Desk Associate 05/2012 to 06/2015
San Francisco Marriott Fisherman's Wharf San Francisco, Ca
  • Maintain the hotel's high standard of service and hospitality
  • Process all guest check-ins by confirming reservations, assigning room, issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Knowledge of MARSHA, PMS, FOSSE, and MICROS
  • Represented the hotel in regards pertaining to guest complaints and situations that require immediate action
  • Continuously help hotel improve guest satisfaction scores
  • Constant communication to all departments in the hotel
  • Operate telephone switchboard station in order to answer telephone calls
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Receive, record, and relay messages accurately, completely, and legibly
  •  Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
  • Report accidents, injuries, and unsafe work conditions to manager.  
Assistant Manager 07/2010 to 05/2012
Francesca's Collections Emeryville, Ca
  • Provide excellent customer service according to Francesca's standards on the selling floor, in the fitting rooms, and at the cash wrap
  • Actively worked with products by stocking, replenishing, folding, hanging, displaying and merchandising per Francesca's guidelines to maximize selling opportunities
  • Protect the security of cash, inventory, and other assets according to company guidelines
  • Answer phones courteously and promptly
  • Work effectively with team members to ensure the selling floor, cash wrap, fitting rooms, and stockroom are clean and well maintained per Francesca's standards
  • Proactively educated myself on product knowledge, campaign promotions, and merchandising standards
  • Establish a partnership with the home office personnel to support company initiatives and objectives.
  • Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership, execution of Francesca's training programs, and continuous coaching
  • Maintain a high degree of personal integrity and lead by example.
Shift Leader 07/2006 to 09/2011
Baskin Robbins San Leandro, Ca
  • Training employees
  • Hold meeting at the start and end of each shift
  • Cash handling
  • Cleaning and restocking
  • Being able to multitask
  • Handling difficult/upset customers
  • Creatively decorating cakes
  • Meeting with store manager for updates on staff, production, and sales.
Education
Bachelor of Science: Biology 2018 Holy Names University - Oakland
  • Coursework Includes  Histology, Pathology, Molecular Biology, Microbiology, Physiology, Speech and Communication,  Linguistics, Sociology, Medical Terminology, and Psychology
  • Cum Laude
Associate of Arts: Liberal Studies: Social Behaviors 2018 Chabot College - Hayward, CA
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Career Objective

I am a psychology student seeking an entry level opportunity for a quality company. I have an outstanding work ethic, I am punctual and responsible, articulate and have excellent communication skills. I have a professional demeanor and I can represent a business well to its valued customers. I am seeking a sales position with an opportunity to become an outstanding team member in your organization and to have a positive impact on the company's profitability and image.

Education
Currently Attending: Psychology Major Expected in 12/2020 University of The Cumberlands, Williamsburg, KY, United States

I graduated from Ontario Christian High School in June of 2017, and I am currently pursuing my bachelors degree in psychology, and following that my masters in marriage and family therapy. I have been involved in student service projects and women's soccer.

Major Achievements


  • National Honor Society
  • Leadership Team Member
  • Women's Soccer MVP Award
  • Peer Counseling
  • Ambassador All League Award 
  • CrossFit Level 1 Trainer
Experience
Crossfit Rancho Cucamonga Rancho Cucamonga, CA Front Desk Associate 06/2018 to 08/2019
  • Arrived on time, prepared and attentive for welcoming members.
  • Successfully ran office operations which resulted in being given a $1,000 coaching scholarship.
  • Handled communications systems.
  • Greeted and signed in members for classes.
  • Maintained a neat, organized and clean gym.
  • Conducted new member orientations.
  • Handled money for customers and visitors.
  • Maintained visually appealing and effective displays for the entire store.
Awards and Honors
  • Outstanding Student award
  • MVP Player of the Year Award
  • Deans List