Front Desk Associate resume examples

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Skillful Front Desk Associate resume

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Ashley Nicole Porter
Professional Summary

Business Administration undergraduate student athlete with several years of professional background in customer service and business fields. Areas of specialization include finance, marketing and sales. I am an innovative individual with strong work ethic and ability to build lasting client relationships. Excellent communication and presentation skills. Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations.

  • Reliable
  • Team Player
  • Adaptability
  • Time Management
  • Ability to Work Under Pressure
  • Excellent Written & Verbal Communication Skills
  • Retail management
  • Data Entry
  • Currency transaction management
  • Customer service
  • Product Knowledge
  • Microsoft applications proficiency
Work History
07/2018 - Current Co-Owner Operator | Porters ProShop & Bowling Academy - Hampstead, MD
  • Maximized customer service and satisfaction by providing products and services to bowlers.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Organized tournaments, leagues and special events for customers and other athletes.
  • Created appointments for customers, performed regular maintenance for bowling products, educated customers on new and upcoming bowling industry products.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Communicated with customers via phone and email to confirm appointments and respond to inquiries.
09/2019 - Current Retail Management Associate | T Rowe Price - Owings Mills, MD
  • Processed IRA and Mutual fund redemptions, set up new accounts for new clients, worked with customers to understand and resolve issues with accounts.
  • Reviewed forms, legal documents and certifications to verify documentation to support redemptions and transfers.
  • Updated customer profiles with any new information for accounts, and called customers for clarification on activity for accounts.
06/2018 - 09/2019 ICU INOB Specialist | Toyota Financial Services - Owings Mills, MD
  • Performed various administrative functions, including emailing dealerships and auctions, investigating title issues, vehicle holds and training other team members to help in my position
  • Was promoted before finishing training prior to receiving current title
  • My report is high compliance and is crucial to getting aged cars sold as soon as possible
06/2017 - 08/2017 Summer ICU Clerk | Toyota Financial Services - Owings Mills , MD
  • Grounded and termed accounts for leasing contracts through Toyota and Lexus
  • Data entry of current mileage, allowed mileage, rate of miles, return date, ground dealership, payments, charges and fees
  • Worked with multiple team members to send out bills for customer accounts within a timely manner
06/2016 - 09/2016 Financial Advisor | Primerica - Rosedale, Maryland
  • Assisted clients with personal income issues
  • Taught clients how to save and invest their income
  • Sold Life, Auto, Home and other insurance
  • Recruited members to join my team
06/2015 - 08/2015 Front Desk Attendant | AMF Woodlawn - Woodlawn, Maryland
  • Greeted customers entering the bowling alley to understand what each customer wanted or needed
  • Operated a Point of Sale (POS) system to itemize and complete transactions including shoe rental, lanes and food
  • Assisted in helping customers understand and operate scoring system
05/2014 - 08/2014 Hostess | Outback Steakhouse - Owings Mills, Maryland
  • Seated guest and parties at desired table
  • Answered phones and placed guests on Call Ahead Seating list
  • Cleared tables
  • Cleaned bathroom
  • Rolled silverware
05/2012 - 04/2014 Receptionist | Nail Splash & Foot Spa - Owings Mills, Maryland
  • Managed office supplies, organization and upkeep of nail salon
  • Directed guests and routed them to desired nail technician
  • Answered and managed incoming and outgoing calls while recording accurate messages and appointments
  • Maintained a clean reception area, including lounge and nail tech areas
08/2002 - 07/2018 Sales Associate | Bowlers Discount Pro Shop - Towson, Maryland
  • Sell products such as bowling balls, shoes and accessories
  • Clean windows, vacuum and upkeep the pro shop
  • Clean, revive and resurface bowling balls
  • Take inventory once a week
  • Rondrea Tillery-Walls, TFS Trainer, (410) 504-2745
  • Sagirah Wheeler, Primerica District Leader,, (914) 830-7463
  • Rhea Butler, YMCA Case Manager,, (301) 641-5245
05/2018 Morgan State University, Baltimore, Maryland Bachelor of Science: Business Administration
  • Member, Grant-Brett Promethean Kappa Tau Honor Society
  • Member, Student Athlete Advisory Committee
  • Morgan State University Bowling Rookie of the Year
  • NCAA Division 1 Student Athlete
  • 2.9 GPA
  • Coursework includes Finance, Economics, Marketing, Business Management, Ethics, International Business, Information Systems and Business Administration.
  • Awarded Bowling MVP
2014 Hereford High School, Parkton, Maryland High School Diploma:
  • Member, FFA
  • Member, Chinese Culture Club
  • Member, National Honor Society​
  • Graduated with Honors​
  • United States Bowling Congress Youth Star of Tomorrow Award 2014
  • United States Bowling Congress 11 Strikes in a Row for 298 Game
  • Received a Full Athletic Scholarship from Morgan State University and Graceland University
  • Opened Porters ProShop & Bowling Academy

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Job-winning Front Desk Associate resume

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Professional Summary

 Seeking a front desk position which will provide future opportunities for growth and to benefit the employer as well as myself.  I have experience in both administrative and clinical duties with a true passion for helping people in the health profession.

  • Bilingual
  • Exceptional communication skills
  • Strategic sales knowledge
  • Records management
  • Computer proficient
  • Extensive experience with EMR
  • Compassionate
  • Efficient and reliable team player
Work History
MEDICAL FRONT DESK, 01/2018 to Current
  • Answered phone calls and messages for 7 different Pediatric physicians in medical facility, scheduling appointments and handling patient inquiries, illnesses, symptoms, physicals, etc. 
  • Organized paperwork such as charts and reports for office and patient needs to improve efficiency
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments. 
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
FRONT DESK, 05/2017 to 12/2017
  • Answered an average of 200 calls per day by addressing patient inquiries, scheduling, check-in/out.
  • Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
  • Monitored cash drawer in checkout station to ensure adequate cash supply.
FRONT DESK MANAGER, 09/2015 to 03/2017
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
2 Years: Business Administration / Minor in Spanish APPALACHIAN STATE UNIVERSITY - BOONE, NC
Full time College Student/D1 College Athlete

Honors Graduate, Who's Who, National Honors Society,

Recently inducted into AHS Athletic Hall of Fame

Top Front Desk Associate skills

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Experienced Front Desk Associate resume

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  • Implemented a new bidding software which led to higher guest satisfaction a long with a decrease of staff time used.
  • Increased net revenue by 10% by spearheading and leading a comprehensive marketing campaign.
  • Saved the company more than $1,000 by effectively negotiating with vendors.
  • Recognized by peers and management for going above and beyond normal job functions.
  • Promoted to Lead Shelter Staff on my one year review.
Professional Summary

Process oriented database coordinator with over 1 year of exerience. Experienced in interpreting and analyzing data to drive growth for a non-profit organization. Provide insights, analytics, and business intelligence needed to guide decisions.

  • Highly skilled in the CRM, Donor Perfect
  • Meticulous attention to detail
  • Medical terminology knowledge
  • Strong written and verbal communication skills
  • Microsoft Office proficiency
  • Flexible
  • Efficient problem solver
  • Strategic planning
  • Employee training and development
Work History
12/2017 to Current
Donor Database Coordinator And Event Manager SHELTER, Inc. Concord, CA
  • Managed large data projects, including scheduling, data entry, and checking for accuracy. 
  • Scanned documentation and entered into the database.
  • Drafted reports for upper management as directed.
  • Drafted weekly and monthly reports using Excel spreadsheet functions for finance department.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Assisted with receptionist duties, file organization and research and development.
  • Oversaw and adhered to the communications department budget.
  • Entered and assigned new leads using CRM tools.
  • Tracked expenses with Excel spreadsheets and reported on budgets.
  • Lead and direct a committee of 10 individuals to plan and execute tasks for fundraising event.
  • Generated over $240,000 in revenue for the event.
  • Established and maintained external communications calendar, and managed scheduled assignments.
01/2015 to 12/2017
Lead Shelter Staff Shelter Inc. Martinez, CA
  • Maintain confidentiality of clients at all times.
  • Assist with administrative support; Including screening resumes, scheduling interviews, faxing, making copies, filing, etc.
  • Observe and report behavior or incidents in daily log and report as appropriate.
  • Monitor facility for safety, health and sanitation concerns.
  • Ability to prioritize and mitigate disputes between clients in a positive manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.
  • Work with volunteers as assigned to assure clarity of communication including volunteer orientation of the facility.
  • Maintain a daily sign-in/sign out sheet for volunteer participants.
  • Assist with serving and meal preparation as needed, including the volunteer groups that prepare meals.
  • Attend scheduled staff meetings.
  • Referred clients to social services agencies.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Maintained appropriate filing of personal and professional documentation.
  • Screened personal and business calls and directed them to the appropriate party.
02/2015 to 08/2015
Front Desk Associate Fitness Evolution Martinez, CA
  • Handled all incoming calls and assisted with any customer issues or questions.
  • Assisted in maintaining cleanliness in the gym including; bathroom, gym equipment and gym floors.  
  • Administered payments made by members.
  • Assisted in enrolling new members with the membership plan that best fit their needs.
  • Worked with Excel inputting customer information.
  • Scheduled personal training appointments.
08/2014 to 02/2015
Seasonal Sales Associate JcPenney Antioch, CA
  • Greeted customers and determined both their needs and wants.
  • Discussed the type and quality of the merchandise that was being purchased and recommended merchandise based on the individual.
  • When the customer made a purchase, I advised on the proper use and care for the merchandise.
  • Properly addressed any questions or concerns of the customer in a professional manner.
  • Excellent training in the p.o.s system, it was my job to discuss credit terms, discounts and delivery dates of ordered merchandise.
  • Assisted in the display of merchandise.
  • Maintained a clean visual appearance of the store at all times.  
08/2012 to 10/2014
Shift Supervisor Papa Murphy's Take 'N' Bake Pizza Antioch, CA
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Assigned stations to coworkers at the beginning of each shift.Ensured the shift goes smoothly and efficiently as possible, and maintained a positive store attitude throughout.
  • At the end of each shift I closed the register down, completed the paperwork and entered the daily totals into the computer system.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
Math and Science: Completed Medical Terminology
Los Medanos College - Pittsburg, CA
  • 3.23 GPA
  • Member of Honors Club
  • Coursework includes; Medical Terminology, Honors Speech, Math and Science.
High School Diploma Deer Valley High School

John F. Kennedy University - Pleasant Hill, CA

  • References available upon request.