Front Desk Supervisor resume examples

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Skillful Front Desk Supervisor resume

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Ashley Nicole Porter
Professional Summary

Business Administration undergraduate student athlete with several years of professional background in customer service and business fields. Areas of specialization include finance, marketing and sales. I am an innovative individual with strong work ethic and ability to build lasting client relationships. Excellent communication and presentation skills. Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations.

  • Reliable
  • Team Player
  • Adaptability
  • Time Management
  • Ability to Work Under Pressure
  • Excellent Written & Verbal Communication Skills
  • Retail management
  • Data Entry
  • Currency transaction management
  • Customer service
  • Product Knowledge
  • Microsoft applications proficiency
Work History
07/2018 - Current Co-Owner Operator | Porters ProShop & Bowling Academy - Hampstead, MD
  • Maximized customer service and satisfaction by providing products and services to bowlers.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Organized tournaments, leagues and special events for customers and other athletes.
  • Created appointments for customers, performed regular maintenance for bowling products, educated customers on new and upcoming bowling industry products.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Communicated with customers via phone and email to confirm appointments and respond to inquiries.
09/2019 - Current Retail Management Associate | T Rowe Price - Owings Mills, MD
  • Processed IRA and Mutual fund redemptions, set up new accounts for new clients, worked with customers to understand and resolve issues with accounts.
  • Reviewed forms, legal documents and certifications to verify documentation to support redemptions and transfers.
  • Updated customer profiles with any new information for accounts, and called customers for clarification on activity for accounts.
06/2018 - 09/2019 ICU INOB Specialist | Toyota Financial Services - Owings Mills, MD
  • Performed various administrative functions, including emailing dealerships and auctions, investigating title issues, vehicle holds and training other team members to help in my position
  • Was promoted before finishing training prior to receiving current title
  • My report is high compliance and is crucial to getting aged cars sold as soon as possible
06/2017 - 08/2017 Summer ICU Clerk | Toyota Financial Services - Owings Mills , MD
  • Grounded and termed accounts for leasing contracts through Toyota and Lexus
  • Data entry of current mileage, allowed mileage, rate of miles, return date, ground dealership, payments, charges and fees
  • Worked with multiple team members to send out bills for customer accounts within a timely manner
06/2016 - 09/2016 Financial Advisor | Primerica - Rosedale, Maryland
  • Assisted clients with personal income issues
  • Taught clients how to save and invest their income
  • Sold Life, Auto, Home and other insurance
  • Recruited members to join my team
06/2015 - 08/2015 Front Desk Attendant | AMF Woodlawn - Woodlawn, Maryland
  • Greeted customers entering the bowling alley to understand what each customer wanted or needed
  • Operated a Point of Sale (POS) system to itemize and complete transactions including shoe rental, lanes and food
  • Assisted in helping customers understand and operate scoring system
05/2014 - 08/2014 Hostess | Outback Steakhouse - Owings Mills, Maryland
  • Seated guest and parties at desired table
  • Answered phones and placed guests on Call Ahead Seating list
  • Cleared tables
  • Cleaned bathroom
  • Rolled silverware
05/2012 - 04/2014 Receptionist | Nail Splash & Foot Spa - Owings Mills, Maryland
  • Managed office supplies, organization and upkeep of nail salon
  • Directed guests and routed them to desired nail technician
  • Answered and managed incoming and outgoing calls while recording accurate messages and appointments
  • Maintained a clean reception area, including lounge and nail tech areas
08/2002 - 07/2018 Sales Associate | Bowlers Discount Pro Shop - Towson, Maryland
  • Sell products such as bowling balls, shoes and accessories
  • Clean windows, vacuum and upkeep the pro shop
  • Clean, revive and resurface bowling balls
  • Take inventory once a week
  • Rondrea Tillery-Walls, TFS Trainer, (410) 504-2745
  • Sagirah Wheeler, Primerica District Leader,, (914) 830-7463
  • Rhea Butler, YMCA Case Manager,, (301) 641-5245
05/2018 Morgan State University, Baltimore, Maryland Bachelor of Science: Business Administration
  • Member, Grant-Brett Promethean Kappa Tau Honor Society
  • Member, Student Athlete Advisory Committee
  • Morgan State University Bowling Rookie of the Year
  • NCAA Division 1 Student Athlete
  • 2.9 GPA
  • Coursework includes Finance, Economics, Marketing, Business Management, Ethics, International Business, Information Systems and Business Administration.
  • Awarded Bowling MVP
2014 Hereford High School, Parkton, Maryland High School Diploma:
  • Member, FFA
  • Member, Chinese Culture Club
  • Member, National Honor Society​
  • Graduated with Honors​
  • United States Bowling Congress Youth Star of Tomorrow Award 2014
  • United States Bowling Congress 11 Strikes in a Row for 298 Game
  • Received a Full Athletic Scholarship from Morgan State University and Graceland University
  • Opened Porters ProShop & Bowling Academy

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Job-winning Front Desk Supervisor resume

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Nereyda Cruz


Emphatic, effective and motivated Medical Assistant able to combine clinical experience with compassion to meet the challenges facing today's healthcare organizations. Looking to join a medical team dedicated to upholding the highest standards of patient care. I have over 11 years of experience  I am currently seeking an entry position in the healthcare administration field, as I am obtaining a Bachelor's degree in science and health care management.

  • Patient care
  • Injections
  • EKG
  • Phlebotomy 
  • Patient education
  • CPR
  • Wound care 
  • Medical terminology 
  • Proper sterilization techniques
  • Wound care and irrigation
  • Vitals
06/2007 to Current
Medical Assistant Arizona Community Physician Tucson, AZ

I am responsible for performing  administrative and clinical tasks in order to support the work of physicians and other healthcare  professionals. 


  • Prepare prescription refill requests on behalf of the physician.
  • Assist patients in preparation for examinations, assessing and recording vital signs. 
  • Resolve and clarify  issues with patient medications and communicating  with local pharmacies.
  • Keep facility stocked with necessary supplies, equipment and instruments.
  • Sterilize  instruments and dispose  of contaminated supplies in adherence to OSHA regulations. 
  • Obtain and record patient vital signs; escort patients to examination rooms and document medical histories.
  • Manage both clinical and administrative duties in a medical office setting.
01/2006 to 05/2007
Front Desk Receptionist Tucson Greyhound Park Tucson, AZ
  • Received and routed incoming mail and packages to target personnel without delay to promote timely business actions.
  • Produced and distributed team newsletters, email updates and other forms of communication to promote collaboration among team members and share important updates.
  • Provided information to callers and drafted office emails.
Education and Training
Bachelor of Science: Healthcare in Science and Administration University of Phoenix Tucson, AZ
Associate of Science: Healthcare management Pima Medical Institute - Tucson Tucson, AZ, United States
Certification : Medical Assistant Pima Medical Institute - Tucson Tucson, AZ, United States

English and Spanish


Upon Request

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Experienced Front Desk Supervisor resume

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Keondra Roberts

Experienced Customer services professional with strong leadership and relationship-building skills.

Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.
leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.

  • Talented client relations manager
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Budgeting expertise
Work History
Assistant Branch Manager, 04/2019 to Current
Hertz Rent A CarHenrico , VA
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Claims Processor, 12/2017 to 04/2019
Capital Bank Financial Corp.HENRICO , VA
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
General Manager, 11/2015 to 12/2017
Extended Stay AmericaHenrico, virginia
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minutechanges.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Call-Center, 05/2011 to 11/2015
ComastHenrico, Virginia
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
High School Diploma : 2010
Huguenot High School - Forest Hill ave
Certified Nurse Assistant: 2014
American Red Cross CNA program - Richmond, Virginia
  • Time Management Skills
  • Client Relations
  • Team Management Techniques
  • Assistant Manager