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Summary

Experienced Customer services professional with strong leadership and relationship-building skills.

Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.
leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.

Skills
  • Talented client relations manager
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Budgeting expertise
Work History
Assistant Branch Manager, 04/2019 to Current
Hertz Rent A CarHenrico , VA
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Claims Processor, 12/2017 to 04/2019
Capital Bank Financial Corp.HENRICO , VA
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
General Manager, 11/2015 to 12/2017
Extended Stay AmericaHenrico, virginia
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minutechanges.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Call-Center, 05/2011 to 11/2015
ComastHenrico, Virginia
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
Education
High School Diploma : 2010
Huguenot High School - Forest Hill ave
Certified Nurse Assistant: 2014
American Red Cross CNA program - Richmond, Virginia
Certifications
  • Time Management Skills
  • Client Relations
  • Team Management Techniques
  • Assistant Manager
This resume is created in 7 minutes.
Professional Summary

Medical Office Receptionist with 5+ years of medical experience contributing to patient health and overall well-being in collaboration with other medical professionals. also very reliable, service-focused with excellent patient care and charting skills attending to patients in diverse healthcare settings.

Skills
  • CPR/BLS certified
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Empathy and compassion
  • Multi-line phone operation proficiency
  • Medical terminology
  • Privacy / HIPAA Regulations
  • Patient Care & Safety
  • Electronic Medical Records
  • Vital Signs & Patient Monitoring
  • Acute observation
  • Time management and organization
  • Defusing Patient Anger/Frustration
  • Excellent communication
  • Insurance verification
  • Payment collection
Work History
Front Desk Receptionist, 01/2018 to Current
Owl Now Urgent Care Lakeland, FL
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Promptly answered multi-line phone system and greeted callers
  • Obtained payments from patients and scanned identification and insurance cards
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash
  • Making sure all faxes are answered in a timely manner
  • Verifying insurance and collecting urgent care co-payments
Patient Care Assistant, 04/2016 to 01/2017
Lakeland Regional Health Medical Center Lakeland, FL
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Monitored expiration of medical supplies and medications.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients clothing and bedside tables equipment.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Reported any unusual circumstances in the patients condition or environment.
  • Maintained a clean, healthy and safe environment.
  • Tested and recorded blood glucose levels.
  • Handling colostomy bags, ileal conduit, wound vac, EKG and telemetry monitors.
Hha Or Personal Assistant, 05/2014 to 05/2015
Private Duty @ Estates At Carpenters Lakeland, FL
    ⦁ Monitors patient condition by observing physical and mental condition, intake and output, and exercise
    ⦁ Supports patients by providing housekeeping and laundry services
    ⦁ Assists patients by providing personal services, such as, bathing, dressing, and grooming
    ⦁ Consult with client's family members to address their concerns regarding clients health
    ⦁ Light meal preparation
Front Desk Receptionist, 10/2013 to 02/2014
Now Care Urgent Care Plant City, FL
  • Checking in all walk ins
  • Putting patients in EMR system if not already a previous patient
  • Verifying Insurance and collecting co-payments
  • Answering calls and faxes in a timely manner
  • Obtained payments from patients and scanned identification and insurance cards
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash
  • Making sure all payments add up with summary report
Education
High School Diploma: 2014
Lincoln High School - Home school
Certified Nursing Assistant: Nursing, 2015
Traviss Technical College - Lakeland, FL
This resume is created in 7 minutes.
Skills
  • Self - directed and Independent
  • Excellent written and oral communication skills
  • Ability to multitask and work with a variety of softwares simultaneously
  • Excellent typing skills (70 WPM)
  • Professional phone etiquette
  • Accurate and detail oriented
Work History
Intake Coordinator, 12/2018 to 06/2019
Professional Health Care Network Phoenix, AZ
  • Serve as a point of contact for new client referrals, while guiding patients through the intake process.
  • Document patient medical information, case histories, verify insurance and ensure all referrals are processed in a timely manner.
  • Facilitate communication between patients/referral source and health care agency, ensuring all requested needs are met.
  • Work closely with case managers, and other department within the company to efficiently maintain accuracy of patient information.
  • Reception coverage. Such as; handling all incoming calls, transferring to the appropriate staffer/department. Answer questions and provide information to patients/referral source. Maintain Fax, create referrals and assign to appropriate staffer.
Intake Coordinator/Orders Clerk, 01/2018 to 11/2018
Billet Health Glendale, AZ
  • Serve as a point of contact for new client referrals, while guiding patients through the intake process.
  • Work closely with authorization coordinators, case managers, and doctor's offices in order to determine service eligibility.
  • Diligently update files, create charts for new patients, including but not limited to Doctor's recommendations, discharge orders, and or continued medical treatment.
  • General clerical duties such as printing, fax, copy/scan and handling multiple phone lines.
  • Work with Nurses, CNA's and therapists to fulfill staffing needs for scheduling purposes, supply needs, and relay necessary information regarding patients as needed.
  • Ensure all prescription orders are sent out to the appropriate physician and received back in a timely manner.
Marketing Data Administrator, 10/2015 to 02/2017
Oakwood Worldwide Sales and Service Center Phoenix, AZ
  • Data entry  which includes inputting reservations manually into system. Daily maintenance of inbox and resolving day-to-day issues.
  • Assist revenue managers with various projects, such as; property build, updating rates and availability on SABRE. .
  • Maintain over 50 property listings on AirBNB, updated weekly rates and availability, while corresponding with guest to establish all needs are fulfilled.Review weekly audit reports to ensure information in multiple systems are flowing through adequately. 
  • Compile monthly commission reports for third party payout. Assist property managers and account coordinators with various issues, such as credit card issues and reconciling third party bookings.
Front Desk Associate, 10/2014 to 04/2015
Phoenix Airport Marriott Phoenix, AZ
  • Greet Guests; Assist with check-in/check-out process. Provide exceptional customer service by responding to inquiries and ensuring all needs are met. 
  • Post charges to guest ledger, verify credit card, cash-handling occasionally in large sums. 
  • Review daily reports and notate necessary issues. 
  • Schedule pick-up/drop-off to and from airport. 
  • Train new employees for front desk position, and provide assistance as needed.
Education
High School Diploma: 2008
McClintock High School - Tempe, AZ
This resume is created in 7 minutes.
Professional Summary
Enthusiastic LVN with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency. I have the ability to perform under pressure due to my experience working in Management. 
Skills
  • Strong Assessment Skills
  • Patient Care
  • Emotional Support
  • Geriatric Treatment Knowledge
  • Infection Control Standards
  • Medical Terminology Knowledge
  • Basic Life Support
  • Patient-Centered Focus
  • Leadership Communication Skills

  • Team Player
  • Staff Training Supervision
  • Cultivates Company Culture
  • Excellent Time Management
  • Excellent Communication Skills
  • Highest Level Of Integrity
  • Positive Outlook
  • Customer Service Experience
Work History
Shift Supervisor, 12/2011 to Current
Starbucks Coffee Company Corona

  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Interviewed job candidates and made staffing decisions.

Front Desk Supervisor, 06/2008 to 01/2012
TAPS Fish House & Brewery Brea, California, United States
  • Consistently provided professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.


Volenteer Work , 01/2009 to 01/2012
St. Jude Medical Center Fullerton, CA

Emergency Room Assistance.

Assisted with Patient Activities.




Education
License Vocational Nurse : Nursing , 2016
Northwest College - Riverside, Ca



Certified Nursing Assistant : Patient Care Assistant , 2014
North Orange County Regional Occupational Program - Anaheim
Acute Care Certified Nursing Assistant: 2015
North Orange County Regional Occupational Program - Anaheim, CA





Associates Degree of Social Science : Social Science , 2012
Fullerton College - Fullerton, CA
Social Science





Associates Degree : Arts and Human Expression, 2012
Fullerton College - Fullerton, CA
Arts and Human Expression
Certifications

IV THERAPY AND BLOOD WITHDRAWAL CERTIFIED 

CPR CERTIFIED 

This resume is created in 7 minutes.
Summary
Versatile manager trained in Hospitality management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of team-building and an unsurpassed worth ethic.
Skills
  • Inventory control
  • Analytical 
  • Personable
  • Team building
  • Strategic planning
  • Microsoft Office 
  • Flexible 
  • Cost reduction and containment
  • Dedicated
  • Multi-site operations
Experience
SeaWorld Parks and Entertainment Orlando, FL Park operations 01/2018 to Current

Provide world class service and ensure guest safety.

KeKe's Breakfast Cafe Orlando, FL Assistant Kitchen Manager 01/2016 to 09/2017 Manage daily operations along with the kitchen manager and general manager. Lead in promoting kitchen sanitation according to health and safety guidelines. Facilitate smooth kitchen operation by overseeing inventory and supply orders.
Firkin & Kegler Family Entertainment Center Orlando, FL Front Desk Supervisor 09/2015 to 08/2016 Provided customers with exemplary first and last impressions of F&K by greeting new guests and showing appreciation to departing ones. Performed and delegated tasks essential to daily operations
SeaWorld Parks and Entertainment Tampa, FL Assistant Supervisor 06/2013 to 09/2015 Oversaw daily area operations and team member training and development. Exemplified strong attention to detail and ability to multi-task while adapting to change in a fast paced environment.
Education and Training
Associate of Science: Hospitality Management 2017 Valencia College, Orlando, FL, USA
Hospitality Management 2015 Hillsborough Community College, Tampa, FL, USA
High School Diploma 2013 Sickles High School, Tampa, FL, USA
Activities and Honors
National Eagle Scout Association
Gold Coin Award for Outstanding Guest Service at Busch Gardens Tampa Bay
Member of Valencia Hospitality Club
This resume is created in 7 minutes.
Professional Summary
Friendly and courteous Front Desk Supervisor seeks employment with a full service hotel. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty.
Skills
  • Service-oriented
  • Patient
  • Courteous and helpful
  • Efficient
  • Remain poised under pressure 
  • Problem solver
Work History
Front Desk Supervisor Hilton Garden Inn - Hershey, PA 10/2016 - Current
  • Started as Guest Service Representative, promoted to Front Desk Supervisor in May 2017
  • Train and coach new Front Desk Agents by teaching them how to appropriately check in guests and effectively handle situations.
  • Serve as Manager on Duty for guest complaints and solve the problem immediately.
  • Aid the Food & Beverage staff as needed with room service orders, drink orders, and seating guests in the dining area. 
  • Update team members about changes in hotel products, services, pricing and policies.
  • Resolve service-related problems in a timely manner.
  • Verify that personal and payment information on guest accounts is accurate and complete.
  • Recommend top dining and entertainment options for guests in the Hershey/Harrisburg area.
  • Winner of July's "Catch Me At My Best" contest, Hilton's national employee recognition program.
Pharmacy Technician/Cashier Giant Food Stores - Hershey, PA 04/2015 - 07/2017
  • Provided exceptional customer service by managing the prescription refill process in a timely and courteous manner.
  • Processed and managed all medication refill orders and incoming stock on pharmacy software program.
  • Efficiently checked out groceries in a neat in timely manner.
  • Worked independently to manage gas station shift and breaks including balancing cash drawer, checking the pumps, and assisting customers.
  • Developed knowledge about products and sales items to answer shoppers' questions.
Museum Experience Associate The Hershey Story - Hershey, PA 05/2013 - 08/2015
  • Served as part of the team welcoming guests to The Hershey Story Museum.
  • Guided tours and answered guests' questions related to the history of Hershey and Milton Hershey.
  • Interacted with younger guests participating in The Hershey Story's Apprentice Program.
  • Served as the main liaison between customers, management and sales team.
Admissions Assistant Franklin and Marshall College - Lancaster, PA 10/2011 - 04/2015
  • Responsible for preparing prospective student applications by analyzing grades, SAT scores, and coursework.
  • Maintained and created financial reports.
  • Provided statistical reports on prospective students.
  • Created supervisor's travel itineraries for high school visits.
  • Managed multiple tasks throughout the week including handwriting note cards, writing thank you letters, and continuing pre-reading.
Organizations
  • Milton Hershey School Alumni Volunteer 
  • Franklin & Marshall Admission Network (FAN) 
  • Blue & White Society 
  • Alumni Leaders of Tomorrow 
  • HerCampus Writer, Social Media Manager 
  • Dearden Leadership Academy Volunteer 

Education
Bachelor of Arts: Spanish | History Franklin & Marshall College - Lancaster, PA 2015
  • 3.23 GPA
  • Dean's List Fall 2011 & 2012
  • Phi Alpha Theta National Historical Society (2013) 


Valencia Study Abroad Program: University of Virginia - 2014
Valencia Study Abroad Program (Spain)