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Future engineer ready to help contribute to the real world while also furthering my education in the principles of engineering.
Hard-working valet supervisor with years of hospitality experience and management training. Dedicated to upholding company standards while providing fantastic customer service.
Work as a Valet Supervisor (GSC) and Service Captain at the AC Hotel in Bellevue. Manage the drive, reconcile revenue, coach new hires, and work to improve the level of service that the site provides.
Worked as a Valet Associate (GSA) at the AC Hotel in downtown Bellevue. Assisted guests with their vehicles and baggage while upholding the company's service and safety standards.
Theater and Computer Science.
13+ years customer service experience
Strong Interpersonal Skill
First Aid Trained
Adult/children AED and CPR
Emergency situations management
Staff training and development
Superior communication skills
Policy enforcement skills
Meet incoming prospects and provide immediate assistance while listening to customer needs and preferences to provide accurate advice on finding the perfect apartment
Work with the legal team, maintenance and property manager to produce SODA packets
Follow up with any residents whom have unpaid rent while sending and filing 3-days notices to pay rent or quit
Manage leasing staff ensuring all follow ups were made to ensure all occupancy goals are made
Implement a consultative selling approach on all inbound/outbound calls
Produced over $1.5 million in net sales volume during an average year..
Collaborate closely with peers, property manager, leasing consultants, maintenance crew and concierge to discuss and resolve resident and building issues quickly and effectively
Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants
Gather, prepare, operate and maintain all equipment and supplies necessary for planned resident activities
Conduct tours of vacant luxury apartment homes for prospective tenants to detail and promote property advantages, features and accommodations
Remain aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Check rental eligibility by following On-site's verification process
Work with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies
Provide for the safety of passengers and manage in-flight emergencies and security in accordance with standard emergency procedures and practices
Instruct passengers on all safety and emergency procedures and answer any questions
Conduct pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual to ensure all proper equipment are aboard and in working order
Demonstrate ability to effectively respond to medical emergencies and administer First Aid and CPR
Supervise the operation of the additional flight attendants aboard the aircraft while performing most of the same duties
Listen, empathize, apologize and calmly assist in resolving customers concerns
Professionally attend to all passenger needs such as distributing food, beverages, blankets, and pillows
Conduct apartment tours for potential tenants and answered any questions
Manage all day-to-day activities involving tenants, subcontractors and property management
Establish and implement leasing goals while managing an effective lease expiration program
Fully abstract all leases and enter all pertinent information into the Yardi management system.
Promote the property to businesses in the local area through marketing collateral, phone calls and email messages
Settle tenant conflicts in the most effective manner possible
Promote a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
Show tenants around properties, highlighting features and redirecting concerns to capture interest
Process background checks on applicants
Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants ans prospects
Organize files, develop spreadsheets, fax reports and scann documents
Create weekly and monthly reports
Perform management tasks (rental adjustments, resident communications, prospect communications, and marketing)
Train and develop leasing consultants on an on-going basis
Submit delinquency accounts to lawyers & processed Evictions to completion
Work closely with Property and Service Managers on property issues
Manage the preparation of all tenant correspondence, including late payment notices
Compile and deliver monthly reports to corporate office
Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Directed collection of more than $950.00 in monthly income with consistently high payment rates
UMOM Fundraiser Volunteer- 2014
Monthly Donations to the Delta Care's Fund - 2015-2017 Atlanta, GA
Handmade blanket donation to Children's Hospital- 2015 Atlanta, GA
90% Pass Completion of Delta Fly Right- 2015 Atlanta, GA
Washed and cleaned farm equipment as well as ran and operated as land roller and sillage bagger