March 2016 to
GM Area Team Leader/Pricing Inventory Coordinator
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated store policy violations to the leadership team in a timely manner. Discuss daily sales goals with team and monthly PNL statements. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Unloaded trucks, carried merchandise out on the floor for customers. Marked clearance products with updated price tags. Set weekly Ad signs for the entire store, updated "Balance on Hand" for product,updating and entering weekly price changes.
March 2012 to
Gas Station Manager
Lead Employees, write schedules, order product, vendor receive daily, pay invoices, merchandise product, set planograms, stock, clean. Received 100% Sanitation Inspections for 4 years. Awarded top Gas Station for "White Glove Challenge" cleanest Gas Station in the Region 4 years in a row. Maintained Corporate Direct Margin Goal of 25% and above for 4 years in a row.
January 2010 to
E/4 Media Team Leader
Processed photos for customers, 35 mm film for our wet lab, photo books, canvas, calendars, stock product on sales floor, help and educate customers on new products and suggestive selling to build basket sales, Electronic sales for computers, game consoles, TV's. Mystery Shops maintained 100% score for helping the customer and suggestive selling products. My first year I Increased my Direct Margin by 28% over the previous year due to suggestive selling an item to a customer.
October 2002 to
Gas Station Specialist
Oversee the operations of Gas Stations in Northern Illinois, Southern Indiana, Eastern Kentucky Region. Responsible for increasing sales, work with managers to reduce shrink, drive offs and cash shortages. Maintain a Direct Margin Goal of 25% for each location, check weekly Labor Budgets to maintain schedules that were written, check vendor invoices when I visited each location to ensure they were paid accurately, fuel invoices were paid correctly and on time. Discuss PNL statements and set weekly sales goals for fuel sales and inside store sales. Check Sanitation Standards to ensure each location was 100% compliant. Check fuel pumps to ensure all pumps were operational, inspect nozzles and hoses for cracks and leaks, make sure curbs and grass areas were clean.
October 1999 to
Gas Station Team Member
Worked part time as a cashier, stocked, cleaned, counted down cash drawers at the end of my shift, inventory cigarettes, temperature checks on hot foods, cleaned fuel pumps weekly, sweep lot and empty trash before end of my shift.
January 1990 to
Heat Seal Manager/Quality Assurance Manager
We produced garments and outerwear for NBA, NFL, College and NHL Teams. Oversee the Quality of Garments from internal and our contractors from overseas, wash test samples for color dye fading, shrinkage, stitching, check ink colors and stitching versus official team colors, measured garments to ensure they meet the size specifications for adult and children's apparel, check for licensed trade marks, tag garments with official team hang tags and price tags. Pack and ship orders per customer contract.
Stop and Shop Grocery
January 1989 to
Stock sales floor each morning, rotate stock, markdown close dated produce to capture sales. Order weekly for Ad, clean display cases, sanitize cooler, prep tables and trays daily. Made holiday gift baskets, wrote schedule, led employees, vendor receive.
Stop and Shop Grocery
September 1987 to
Grocery Stock Manager
stocked shelves, built endcaps for weekly Ad items, rotate stock, check outdates, Organize backroom conditions, stock coolers, Markdown close dated products, vendor receive, handle guest complaints, wrote schedule, led employees, applied price changes.