Guest Service Manager resume examples

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Skillful Guest Service Manager resume

Sarah Davis
Summary

A hardworking, reliable, and detail oriented person that understands the importance of excellent customer service. It is my goal to perform my job well, and to keep customers/clients feeling as comfortable and satisfied as possible in whatever environment necessary. I am highly adaptable to addressing diverse customer needs with a proven history of building trust, promoting customer and employee satisfaction, and resolving concerns.

Skills
  • Competent with Microsoft Office Applications
  • Competent with E-Oscar (Credit Bureau Reporting Platform)
  • Competent with Encompass (Mortgage servicing and origination platform)
  • Competent with Mortgage Builder (Mortgage Servicing platform.)
  • Assisting with internal Audits
  • Assisting with monthly and quarterly reporting
  • Strong Phone Presence
  • Credit card payment processing
  • Inventory control
  • Housekeeping
  • Experienced in building rapport and trust with a diverse population
  • Active listening skills
  • Excellent communication skills
  • Conflict management
  • Fast Learner
  • Calm and level-headed under stress
  • Quick problem solver
  • Works well with others
  • Proven patience and self-discipline
  • Adept time management skills
  • Skilled multitask-er
  • Focused and detail-oriented
  • Courteous demeanor
  • Assisting with ADL's
  • Body mechanics knowledge
  • Following care plans
  • Charting patient services and activities
  • Following HIPPA and maintaining the highest level of discretion
Experience
Operations Maintenance/Reporting Coordinator 07/2019 to 03/2020 Primary Residential Mortgage Colorado City, AZ
  • Processed ACDVs and AUDs via credit reporting platform E-Oscar.
  • Performed maintenance (posting loan modifications, updating personal information, updating accounts to reflect loan documentation, correcting errors, etc.) on borrower accounts via Mortgage Builder.
  • Assisted with internal audits.
  • Assisted with monthly and quarterly reporting.
  • Created and maintained spreadsheets and updated logistical reports in Excel.
  • Attended department meetings.
  • Worked closely with team members to understand project requirements, develop solutions and meet deadlines.
  • Handled all misc. delegated tasks.
Guest Services 06/2018 to 01/2019 Zion Red Rock Springdale, UT
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Worked as a team with management and other coworkers to find creative solutions to problems in the workplace
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Organized supplies for efficient use based on expected customer needs
  • Cleaned and returned vacant rooms to occupant-ready status
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Handled payment processing duties and provided customers with receipts and proper bills and change
Housekeeping/Guest Services 01/2018 to 06/2018 Coral Pink Ranch Cane Beds , AZ
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
Certified Nursing Assistant 07/2017 to 12/2017 Hurricane Health and Rehab Hurricane, UT
  • Assisted resident's with ADLs including but not limited to: transferring, providing catheter care, administering heat and ice packs, bathing/showering, dressing, and assisting with elimination
  • Regularly advocated for patient needs
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
  • Provided residents and families with emotional support
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
  • Measured and documented all facility residents' vital signs weekly
  • Assisted nurses with skin checks/care
  • Transported and served meals and snacks according to prescribed diets
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
  • Maintained a clean, orderly and well-stocked environment.
  • Preformed post mortem care
  • Prepared patient rooms prior to their arrival
Online Customer Service Representative 06/2016 to 04/2017 Seat Cover Connection Canebeds, AZ
  • Accurately documented information and sent it to supervisors
  • Recommended and helped customers select merchandise based on their needs
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Completed purchases with credit and debit payment methods.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Accurately recorded and ordered large quantities of merchandise
Education and Training
2017 RidgeView CNA Program St. George, UT
CPR (AED) Certification Course 2017 St George, UT
High School Diploma 2015 Southwest High School St George, UT
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Job-winning Guest Service Manager resume

RAHEEM MALIK
Summary

Experienced Customer Service Representative II with a background in leadership holding over 4 years of demonstrated knowledge/competency in servicing both internal and external customers who consistently meets and exceeds performance standards. Looking to support management in ensuring an efficient and cost effective department by planning, coordinating and supervising all administrative, operative and employee functions as Team Leader I.

Skills
  • Six Sigma Process Improvement Methodologies
  • Strong organizational skills
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills
  • Claims, membership and billing inquiry experience
  • Knowledge of Project Management process
  • Problem resolution
  • Coaching and mentoring
  • Performance monitoring
  • Consultation and advisory
Experience
Customer Service Representative (CSRII) 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Participates with Quality Improvement Workgroup to increase overall quality scores within the department
  • Analyzed all 2018 4th Qtr quality errors to target CSR common issues and recommended improved systems which will expedite work
  • Created informational material to support servicing of commercial accounts
  • Exceeded organizational metrics and goals (459) by 80% (370) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by 18% over the same time period
Commercial Sales Manager 04/2014 AutoZone Traverse City, MI
  • Developed, and implemented new and improved systems that increased Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel
  • Trained, coached and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division in work group meetings and at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners adding multiple new accounts withing my first 3 months
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Education and Training
Six Sigma Black Belt: PROCESS IMPROVEMENT Lawrence Technological University Southfield, MI, United States
Bachelor of Arts: PSYCHOLOGY Albion College Albion, MI, United States
High School Diploma: JUNIOR RESERVE OFFICERS' TRAINING CORPS Charles C. Rogers Military Academy Detroit, Mi

Cadet lieutenant colonel (C/LTC)
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Top Guest Service Manager skills

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Experienced Guest Service Manager resume

HAILEY QUINN BARR
Professional Summary
Professional stylist skilled at creatively conceptualizing and building an artistic framework around every unique individual. Pays close attention to detail and curates looks that engage and intrigue based off personal customization.
Work History
Guest Services Manager, 01/2018 to 08/2018
 Garage – Austin, TX
  • Implemented new techniques for guest conversion resulting in highest sales quarter to date.
Key Leader, 08/2015 to 01/2018
 lululemon – Chicago, IL
  • Powerfully lead and managed the retail floor team through the lens of exceptional guest and educator experience.
  • Customized 1-on-1 daily goal setting meetings to create a culture of taking responsibility and accountability for one's life, setting meaningful goals to support achieving one's vision and supporting one's team in doing the same.
  • Achieved monthly sales goal in highest activity retail location, increased participation in community outreach programs, managed scheduling needs and product sell-through.
Hospitality and VIP Specialist, 02/2015 to 01/2017
 Presidio – Chicago, IL
  • Launched the opening of new restaurant and cocktail lounge as core member of experienced F&B team under first time ownership.
  • Promoted to Head Server and co-manager of social media accounts, promotional events and community outreach.
Private Nanny, 10/2013 to 01/2015
 Private Family – Chicago, IL
  • Fulltime caretaker for baby girl of first time parents during her first years in life.
Account Representative, 09/2012 to 07/2013
 GROUPON – Chicago, IL
  • Excelling in fast paced and challenging environment.
  • Outperforming peers in revenue generation, opportunity analysis, attitude, and work ethic.
  • Built book of business rapidly through consultative approach, extensive knowledge of company tools, respect and trust of clientele, and hard work to deliver consistent results.
  • Developed marketing campaigns for 150+ businesses netting $500k million of revenue by creating competitive advantage through Salesforce analytics, consultative selling approach and knowledge of client's businesses.
VIP Personal Stylist, 03/2009 to 02/2010
 Thread Lounge – Chicago, IL
  • Sales, public relations, and management role for pop-up designer clothing boutique in Lincoln Park, Chicago.
  • Assisted in day to day operations such as event planning, merchandising, clientele relations and styling.
  • Leading sales associate for 6 consecutive months and later promoted to management.
Education
Bachelor of Arts: Psychology Human Development, 2011
 DePaul University Lincoln Park Campus - Chicago, IL
  • Graduated summa cum laude~top 1% of class
References

REFERENCES Jae Sherman, Regional Manager of Groupon: 847.372.8983 Lindsay Shea, GM of Presidio: 312.560.1931 Patrick Cullen, Owner of Presidio: 773.329.7227 Kevin Cozzie, Manager at The Pony: 773.531.2881 Chris Bravos, Owner of The Pony: 312.375.5217

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