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Summary

Enthusiastic and dedicated individual with strong work ethics and exceptional people skills. Versed in client services, hospitality, catering and sales, with an emphasis in the sport of surfing and snowboarding.

Skills
  • Hospitality and catering
  • Guest and client services
  • Surfing, snowboarding, hockey
  • Training and development
  • Photoshop proficient
  • Microsoft Office/Powerpoint/Excel
Experience
04/2018 to Current
Guest Services & Surf Guide Kelly Slater Wave Company (World Surf League) Lemoore, CA
  • Interact with guests in all facets of hospitality, food and bar service. One on one guest instruction in surfing, video instruction and food service with high net worth individuals in sports, entertainment, corporate and the private sector
11/2017 to 04/2018
Ski Valet Ski Butlers of Vail Colorado Vail, CO
  • Personalized elite ski service for Vail clientele
  • Hand fit skis, boots and boards delivering them directly to the clients' home providing instruction and safety tips for skiing and boarding.
  • Work in the office coordinating and scheduling appointments with clients, tuning skis and preparing packs for deliveries
11/2015 to Current
Surf Instructor Santa Monica , CA
  • Private surf instructor teaching novice and experienced surfers exposing them to all aspects of surfing; including touring various surf spots in Southern California.
  • Offering full service of drop-off and pick-up.
12/2016 to 11/2017
Server Cerveteca Restaurant Venice , CA
  • Responsibilities included; food service and wait staff. Responsible for staff training for all new hires in bussing, hosting and food running
01/2016 to 11/2017
Server Clutch Restaurant Venice, CA

Responsibilities included food service, hosting and bussing.

01/2015 to 10/2016
Production Assistant MPR Entertainment Santa Monica, CA
  • MPR represents corporate brands (Oakley Eyewear, William Grant & Sons Spirits, Kona Brewing) with a focus on product placement in film and television and event marketing
  • Assist with product/bar set-ups at entertainment and music events
  • Assist with coordinating and delivering products to the television and film sets meeting with props and sets to secure placement of brands on shows
11/2015 to 06/2017
Jack's Surf Shop Santa Monica , CA
  • Sales representative responsible for all sales and customer service in the surf department; inventory and merchandising.  Was the leading sales associate in surf. 
11/2016 to 01/2017
Capital One Commercial Los Angeles, CA
  • Intern/wardrobe assistant to Samuel L. Jackson on two Capital One commercials.
06/2015 to 08/2015
Freedom Surf Camp Santa Monica , CA
  • Daily camp counselor working with 50 kids ages 4-12, teaching surfing, water safety and creating and implementing beach activities.
Interests and Activities

Passion for travel, snowboarding, team sports and surfing exotic locations; Bali, Panama, Nicaragua, Mexico and Hawaii.

Surf Team member, Lincoln Middle and Santa Monica High School - competed throughout So. California, 7 years.

Player - Los Angeles Junior Kings Ice Hockey Club Elite level for 8 years.

Volunteer at Step Up on 2nd, a rehabilitation and homeless shelter

Education
2017
Design and Communications Santa Barbara City and Santa Monica College
This resume is created in 7 minutes.
Professional Summary
Resourceful online marketing professional with 20 years experience developing and implementing digital marketing and advertising campaigns. Extensive background in all aspects of marketing, including guerrilla, experiential, and marketing management, easily moving from vision and strategy to hands-on implementation.
Skills
  • Strategic marketing
  • Marketing plan development 
  • Social media marketing & consulting
  • Guerrilla & experiential marketing
  • Story development and brand management
  • Digital marketing campaigns
  • E-mail and direct mail marketing campaigns
  • Special events planning
Work History
Interim Senior Director, Brand Marketing 07/2017 to Current
Crunch Fitness New York, NY
  • Covered all leadership responsibilities of Brand Director on maternity leave
  • Managed team of 5 managers to execute all brand level and tactical marketing for Crunch's Signature Clubs
  • Created and implemented evolving monthly marketing strategy 
  • Secured 3 new brand partners
  • Led acquisition brainstorm and strategy
  • Revamped partnership criteria and relationship guidelines
CEO & Founder 02/2009 to Current
NoahEllie Consulting, LLC. Brooklyn, NY
  • Built and launched a marketing firm focused on guerrilla, experiential and social media marketing which was profitable within six months
  • Generated a tenfold increase in email subscriber base for mom's lifestyle website by targeting ideal customers with guerrilla and experiential marketing tactics. Effectively coming in 40% under-budget. 
  • Launched Facebook business pages for major hotel brands; Walt Disney Swan and Dolphin Resort, The Westin New York at Times Square, and Sheraton Chicago to enhance online brand positioning.
  • Implemented social media strategy and execution, overseeing all social media channels, to positively promote brand and overcome negative brand reputation for RCI, a division of Wyndham Hotels.
  • Developed innovative social media marketing strategy to improve the Eddie Bauer VIP customer service desk, user experience.
Director, Loyalty Marketing, Starwood Preferred Guest 08/2003 to 12/2008
Starwood Hotels & Resorts New York, NY
  • Spearheaded and implemented a, first-of-its-kind experiential awards program, 'Moments,' for SPG to drive engagement, redemption and word-of-mouth.
  • Grew 'Moments' program from 20 experiential events in year one, to over 120 in year two, bringing it to 10 international markets.
  • Collaborated with cross-functional teams, partner hotels and senior hospitality industry executives to create digital marketing initiatives, brand positioning and execute media events to successfully drive engagement.
  • Inspired and led a team of six who designed all aspects of the program including project planning, creative design, interactive advertising, and brand integration for 'Moments.'
  • Recipient of six Freddie Awards, the travel loyalty industry's most prestigious recognition.



 

Director of Field Marketing 08/2003 to 08/2006
Starwood Hotels & Resorts New York, NY
  • Established field marketing program for one of the world's largest hotel companies with 11 owned brands.
  • Collaborated with key stakeholders to define positioning and messaging, and plan market launch, public relations, and lead generation campaigns.
  • ​Developed standards and best practices for regional and property-specific digital marketing and CRM strategies for New York City, Starwood's largest market.
  • Implemented Google analytics, SEO and SEM strategies, to dramatically impact website conversion rates.
  • Coordinated with internal business divisions, agency partners and regional managers to guarantee on-time, cost-effective delivery of all marketing communications materials.
  • Recognized by company for "Best Online Marketing Campaign" and "Best Campaign to Support a Brand" which resulted in new revenue and clients.​
Product Manager | eMarketing 11/2001 to 08/2003
Forest Laboratories, New York, NY
  • Initiated online marketing program for pharmaceutical company which enhanced communication between consumers and doctors.
  • Formulated and executed marketing strategy and launch of four consumer product websites.
  • Strengthened branding initiatives by approving landing pages, monitoring and analyzing performance data, and identifying needed changes and improvements that maximize outreach.
  • Partnered with web development teams to enhance functionality, user experience, online brand positioning, and advertising.
  • Developed relationships with IT and Marketing leading to standardization of content marketing on websites.
Education
Bachelor of Arts: Sociology | Minor in Communications Southern Connecticut State University - New Haven, CT Tel Aviv University, Israel--semester abroad, 1992
This resume is created in 7 minutes.
Professional Summary

Administrative support personnel offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

 

Skills
  • Proactive attitude flexibility and high quality work
  • Articulate and well-spoken with professional phone etiquette
  • Detail oriented and highly organized
  • Multi-line phone proficiency
  • Strong data entry skills
  • Customer service-oriented
  • Able to learn and master new concepts; positive work ethic and commitment to providing unsurpassed service
Work History
10/2018 - Current Workroom Aide | Alief Independent School District - Houston, TX
  • Keeps learning environments focused and supported at all scheduled times, including support during classes, group lessons and classroom activities.
  • Assess students social, emotional and academic needs to plan goals appropriately, working with individual students to provide personalized educational, behavioral and emotional support.
  • Provide diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Monitor 10-30 students on field trips by overseeing various tasks, including roll call, to keep youths safe in public settings.
  • Greet daily visitors professionally on phones and upon arrival to build rapport and retention
07/2014 - 01/2017 Guest Service Representative | White Lodging Services Co. - Stafford, TX
  • Handled multifaceted clerical tasks (e.g. data entry, filing, record management), screened and transferred calls, and collected account payments
  • Conducted the arrival and departure of guests and assisted in coordinating travel arrangements and ensured delivery of premium service to clients
  • Communicated effectively with multiple departments to maintain guest status and information; entrusted to manage office alone during night shifts
  • Provided timely, courteous, and knowledgeable responses to information requests
  • Earned excellent marks on performance reviews, with citations for excellence in areas including communication/interpersonal skills, accuracy, and quality
07/2010 - 08/2015 Bookseller/Cashier | Barnes and Noble College Booksellers - Sugar Land, TX
  • Supervised financial aid accounts and precise cash handling
  • Assisted customers/students with book selections, conducted book rentals and purchases
  • Handled rezoning and restocking of various types of merchandise and apparel
  • Maintained a orderly, professional and courteous environment by providing outstanding customer service skills, as well as establishing strong relationships to gain support and effectively achieve results
Education
2014 Houston Community College, Houston Associate of Arts: General Studies
This resume is created in 7 minutes.
Professional Summary
Dedicated Hospitality professional offering more than 18 years in the hospitality industry, as well as in-depth knowledge of exceptional service. .
Work History
11/2016 to Current
Guest Service Manager Wyndham Vacation Ownership Depoe Bay, Oregon
  • Schedule a team around a department budget based on operational needs.
  • Train and develop my team to handle problem resolution and advance in their careers.
  • Achieve set goals assigned to my by senior leadership to achieve the overall experience goal YOY.
  • Maintain inventory of the resort between two HOA groups.
  • Responsible for all guest activities and retail operations.
  • Perform audits to ensure compliance with company audits.
11/2014 to 11/2016
Guest Service Manager Wyndham Vacation Ownership Big Bear Lake, CA
  • Schedule a team around a department budget based on operational needs.
  • Train and develop my team to handle problem resolution and advance in their careers.
  • Achieve set goals assigned to my by senior leadership to achieve the overall experience goal YOY.
  • Maintain inventory of the resort between two HOA groups.
  • Responsible for all guest activities and retail operations.
  • Perform audits to ensure compliance with company audits.

12/2013 to 11/2014
Guest Services Supervisor Wyndham Vacation Owneraship Anaheim, CA
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Supervised a team to ensure quality service at all times.
  • Met with leadership to discuss areas of opportunity on our team and ways to focus on those areas.
  • Learned the basic functions of WVO policies and procedure to promote to the next level
  • Worked various shifts including overnight to meet operational demands.
10/2007 to 02/2010
Front Office Manager Best Western President Hotel New York, NY
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
08/2004 to 06/2007
Guest Service Supervisor Caravelle Resort Myrtle Beach, SC
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
05/2001 to 08/2004
Cook/Waitstaff Debordieu Georgetown, SC
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Served beverages, breads and butter and replenished items as necessary.
  • Provided friendly and attentive service.
  • Bussed and reset tables and kept dining room and work areas clean.
Skills
  • Organized and efficient server
  • Quick problem solver
  • Thrives in fast-paced environment
  • CPR certification
  • Courteous, professional demeanor
  • Flexible schedule capability
  • Guest relations professional
  • Up-selling capability
  • Guest services
  • Reservations and booking system experience
  • Service-oriented
  • Budgeting and cost control
  • Luxury guest services
  • Special events planning
  • Staff training
  • Inventory management systems
  • Catering
  • General housekeeping
Education
Current
BBA: Hospitality Management
Devry University -
2010
Associate of Arts: Business Management
Horry Georgetown Technical College - Myrtle Beach, SC
1999
High School Diploma:
Waccamaw High School - Pawleys Island, SC
This resume is created in 7 minutes.
Summary

Eager Ophthalmic Technician student, studying at Community College of Philadelphia, partnered with Salus University, who is highly motivated and patient. Successfully builds and maintains positive rapport with clients, while working as an intern at the Eye Institute of Philadelphia.

Skills
  • HIPAA compliant
  • Optical dispensing knowledge
  • Provides Excellent patient satisfaction
  • Understanding of Ocular and Ophthalmic Concepts 
  • Assist Ophthalmologist with various duties
  • Familiar with eye function testing
  • Gathering of pertinent patient information necessary for exam
  • Assist with preparing patient for eye examinations
  • Electronic health records management
  • Team leader
  • Excellent multi-tasker
  • Cheerful and energetic
  • Superb sales professional
Work Experience
09/2017 to 12/2018
Customer Service Supervisor Altitude Trampoline Park Feasterville-Trevose, PA

Resolve customer issues, questions and complaints. 

Monitored the daily activities of the customer support teams.
Provided a high level of leadership support to employees and clients.
Effectively communicated with team members to maintain clearly defined expectations.

01/2018
Ophthalmic Assistant Tri-County Eye Physicians & Surgeons Southampton , PA

Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.

Documented present problems, current medicines and supplements and vital stats such as blood pressure.

Dilated patients' eyes and administered prescribed treatments.

Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.

Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.

04/2017
Senior Customer Service Representative Old Navy Philadelphia, PA

Prevented store losses using awareness, attention to detail and integrity.

Trained new employees quarterly.
Earned “Top Seller” for two consecutive quarters in 2017.
Excelled in exceeding daily credit card application goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.


01/2016
Guest Services Five Guys Feasterville-Trevose, PA

Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.

Education and Training
2018
Associate of Science: Healthcare Studies Community College of Philadelphia Philadelphia, Pa, US

Ophthalmic Technician Student, partnered through Salus University.

Associate of Science: Management Manor College Jenkintown, PA, United States
This resume is created in 7 minutes.
Professional Summary
Background includes seven years of customer service experience, including superb work ethic and a desire to succeed. Promotes customer loyalty by establishing positive relationships with guest and co-workers, while juggling multiple tasks and working under pressure.
Skills
  • Microsoft Word
  • Microsoft Power Point         
  • Microsoft Excel
  • Microsoft Outlook
  • Mac Operating System
  • Windows Operating System         
  • Associated Press Style         
  • Operation of Faro Focus 3D Laser Scanner
  • Work Brain
  • SAP
  • Strong project management skills
  • Outstanding leadership/coaching techniques
  • Self-motivated
  • Solves problems under pressure while managing conflict resolution
  • Highly organized with attention to details
  • Able to learn quickly while multi-tasking
  • Trustworthy
  • Knowledge of financial aspects of an operation
  • Professional written and verbal communication skills
  • Demonstrates team-building relationship skills
Work History
Secretary I 07/2015 to Current
Walt Disney Parks and Resorts Buena Vista Construction Company, Floida
  • Provided administrative support to executives, construction managers, planners, estimators and schedulers on multiple projects.
  • Provided construction managers with their weekly cost reports that were produced in ARCS(Automated Reporting Cost System).
  • Managed inventory and office supply purchases through Casual Buyer in SAP.
  • Streamlined, organized, and maintained computer and physical filing systems.
  • Produced and processed office-wide travel and expense reports in Concur, as well as ZAP.
  • Developed standard operating procedures for all administrative employees.
  • Provided complete meeting support including preparing materials and taking notes.
  • Created reports and presentations for executives.
  • Handled all incoming business and client requests for information.
  • Continued professional development through mandated and voluntary D-Learn courses.
  • Completed the Faro Focus 3D Scene/Laser Scanner training.
  • Trained and implemented the Iron Mountain filing system.
  • Dowloaded and transmitted information for bids through Ariba Sourcing for the estimating team.
Guest Service Manager, Food & Beverage Intern 01/2015 to 06/2015
Walt Disney Parks & Resorts Contempo Cafe at Disney's Contemporary Resort
  • Completed the Introduction to Operations Leadership Program.
  • Became a certified Food Safety Manager with the National Registry of Food Safety Professionals.
  • Lead cast members while successfully managing the Contempo Cafe, a high volume quick service restaurant, while maintaining the Four Key Basics.
  • Managed multiple tasks by meeting deadlines and maintained labor hours, revenue, work orders, call-ins, sales-by-hour, and recognition in the restaurant.
  • Responsible for taking descriptive allergy orders, as well as preparing and cooking the specific meal for each individuals request.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning for HACCAP standards.
  • Inspected galley equipment, kitchen appliances, and work areas of cast members to make sure safety standards were being met for sanitation walks.
  • Maintained both the Cove and Sad Bar by conducting weekly pour tests of all the bartenders, managing liquor inventory, and managing daily food and supply orders.
  • Frequently used programs; Lilo, Gems, A La Carte, Matra, Chefs, Workbrain.
Education Presenter 06/2014 to 01/2015
Walt Disney Parks and Resorts Disney's Animal Kingdom
  • Engaged guests in conversations about animals, recycling, conservation, and education while applying the Four Key Basics.
  • Created unique guest experiences while applying educational facts on animals and their behavior.
  • Raised awareness for animal conservation and our environment.
  • Worked as a Troop Leader at more than eight locations for the Wilderness Explorers program providing sticker badges to children and adults.
  • Knowledgeable of Association of Zoos and Aquariums, and many non-profit conservation funds.
Education
Bachelor of Arts: Agricultural Education and Communication 12/2013 University of Florida - Gainesville, FL
  • Minor in Leadership
Projects
  • Part of the Green Team at Disney's Contemporary Resort, where I helped organize technology needs within their project database.
  • Assistant director on a campaign titled Roots & Shoots, which was funded and implemented at the University of Florida.
  • Wrote an article titled Art in Agriculture, which was selected and featured in my college AEC Review.
  • Collaborated in creating, and shooting, a promotional commercial for a company in Alachua County.
This resume is created in 7 minutes.
Summary

Results-focused management professional offering 14 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Skills
  • Customer relations specialist
  • Process improvement
  • Organized
  • Results-oriented
  • Productivity improvement
  • Staff retention
  • Relationship building
  • Superb time management skills
Experience
04/2009 to Current
Store Manager Kay Jewelers Richmond, VA
  • Achieved 117% of sales quota within the first year as Manager.
  • Shared product knowledge with customers while making personal recommendations.
  • Implemented annual performance appraisals for all staff.
  • Created and directed sales team training and development programs.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services. 
  • Scheduled team members accordingly to maximize strongest performers during peak times
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. 
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. 
  • Monitored team progress and enforced deadlines.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed expenses to stay within allocated budget.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
08/2004 to 03/2009
Guest Services Manager Williamsburg Plantation Resort Williamsburg, VA
  • Managed team of 8-15 of professionals.
  • Directed strategic initiatives to achieve maximum tour flow
  •  Designed promotional materials.
  •  Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
  • Executed quality assurance programs.
  •  Interviewed, hired and trained new quality guest service representatives.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Analyzed program data to assist in strategic decision-making. 
Education and Training
High school diploma
Coursework in Marketing, Business Management and Communications
This resume is created in 7 minutes.
Summary
Hard working enthusiastic individual who takes initiative and is able to learn new concepts quickly. I am self motivated and willing to advance in any aspect of my career. Currently a Bank Teller experienced in a fast-paced financial environment. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. In addition to driving the success of the branch I have established strong client relationships and have helped many to exceed their financial goals.
Experience
Teller
May 2016 to Current
PNC Bank Mount Dora, FL
  • Proficiency in mathematics and cash handling.
  • Deep understanding of all bank policies and procedures.
  • Actively mitigating risk to ensure that our clients and the bank remain safe and secure and limit potential losses.
  • Promptly and accurately assisting clients with transactions.
  • Proactively asking open ended questions to better understand client needs and referring those clients to ensure those needs are fulfilled, in turn, improving their financial well being.
  • Engaging in good conversations to discover product solutions for clients.
  • Currently acting as backup lead teller which includes, coordinating and supervising all aspects of teller operations within the branch, ensuring the daily activities of the tellers are performed in a timely, accurate and courteous manner as well as conducting cash management duties.
  • Rolling 5 star CIQ for Q1.
  • Proficent in both Microsoft and Apple Software.
  • Actively learning new concepts to expand my role.

Guest Service Manager
August 2013 to May 2016
McDonald's Co Longwood, Fl
  • Implementing policies and proper procedures, managing staff, cash handling, ensuring efficient training, creating events, and providing a safe and respectful work environment.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Floating manager that helped other stores when necessary.
Relevant Skills
  • Strong work ethic
  • Organized
  • Team player
  • Flexible
  • Approachable
  • Exceptional customer service
  • Energetic
  • Analytical
  • Complex problem solving
  • Leadership
Education
Associate of Arts in Business : 2017- Present Seminole State College - Altamonte Springs Campus Altamonte Springs, FL, United States
High School Diploma : 2014 Lake Brantley High School Altamonte Springs, FL, United States