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Summary
An experienced PV specialist with strong background in the renewable energy sector. A self-motivated person bringing enthusiasm, dedication and exceptional work ethic to work place. Studied engineering of renewable and solar energy in University of New South Wales. High energy and outgoing with a dedication to positive project results. Has a back ground in residential residential solar system sales, large scale PV and battery system design and financial analysis. Excellent in solar related knowledge, problem solving and has design accreditation.
From my study and working experience, I developed the ability of team leading, team cooperation and adapting to changing industry regulations. I also have strong results orientation and accountability, as well as demonstrated ability to support change. Excellent in modelling tool such as PVsyst.
Highlights
  • Strong background in renewable energy sector
  • Technical capabilities in solar and storage
  • Strong Communication and interpersonal skills
  • Graduated photovoltaics engineer from UNSW
  • Team Player
  • Problem-Solving and Analysis Skills
  • System modelling experience in PVsyst/SAM
  • Project Management
  • Data Analysis and Statistics
  • Results-oriented  
       

Accomplishments
Work Results
  • Awarded "Employee of the year 2016" in Home Acquisition, EnergyAustralia
Salesmanship
  • Top sale in Sunsource Group (Residential solar systems)
  • Top performer in EnergyAustralia's sale solution team
  • Top performer in NextGen sales team
​​Competitive Analysis
  • Performed competitive analysis to make recommendations for future company growth
  • Solar system modelling


Experience
07/2018 to 08/2018
Embedded Network Service Consultant (Secondment) EnergyAustralia Melbourne, VIC My job includes handling customer queries, managing customers' accounts, taking inbound calls if there is any, billing issuing, interactions with meter data provider and coorperating with sales, IT and executive team.
03/2018 to Current
Solar Specialist/Account Manager EnergyAustralia Melbourne, VIC
I help residential household owners with proper solar and battery systems sales and design, as well as providing service of finance help and accounts management. 
I also help to maintain customer information in EnergyAustralia's customer facing systems, ensure all calls are handled in accordance with quality standards and industry regulation.
I've been working with commercial solar team within EnergyAustralia, to provide technical support, system design, shading analysis, performance analysis and financial analysis.
08/2016 to 03/2018
Inbound Sales Representative EnergyAustralia Melbourne, VIC
I help new and existing customers to get connected when moving homes, adding additional houses to their contracts, and finding a better solution than customer current retailers.
I also help to maintain customer information in EnergyAustralia's customer facing systems, ensure all calls are handled in accordance with the quality standards and industry regulation
03/2016 to 08/2016
Solar Sales Consultant SunSource Group Melbourne, VIC
I'm responsible for Elite channel sales in VIC area. Through this job, I built my ability of bonding with customers and closing the sale on the day. I've learnt certain selling technique from my mentor and other excellent co-workers. I've sold 6 systems for the first 4 weeks and keep it up at around 2 sales per week afterwards.
01/2016 to 02/2016
Solar Energy Consultant Pollinate Energy Kolkata, India
I helped designed and coordinated assemblage of photovoltaic systems. By the end of the program, I managed to finish marketing research about solar home system for the poor households in all slum area. I also helped developed new business model for selling this new type of product. 
My job also includes training local staff and teaching them relative knowledge about solar system.
09/2015 to 12/2015
Data Analyst Wattblock Sydney, NSW
Three months internship gave me another wonderful experience of 
real working place.
The company focuses on improving energy efficiency of 
residential building.
I'm responsible for spotting potential customers, collecting information 
about the buildings, put data into spreadsheet and analyze their energy
consumption and make reasonable energy efficiency plan with team.
I'm also responsible for making contact with customers, doing surveys 
and design grid-on solar system for the customers.
07/2013 to 07/2014
Product Technician Solar Kitchen in Hand Sydney, NSW I provided technical support of the product, including fixing products for customers. As a member of customer service department, I'm responsible for making every customer happy.
02/2013 to 12/2014
Editer IntoPV Sydney, NSW IntoPV was founded by three of my tutors in UNSW, they are all PHD students in Renewable energy engineering faculty. I was recruited by them for translating and editing any articles from Australia's or America's magazine which contains new findings or interesting history facts about solar and renewable energy industry, as well as everything that is happening in UNSW's solar engineering laboratory.
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Professional Summary

I have years of sales experience, great customer service skills. I take pride in what I do in my life. I am a team leader, hard worker, and love helping people. 

Skills
  • Time management
  • Typing skill 60 mph
  • Great customer service 
  • Great listening skills
  • Very enthusiastic

Work History
Certified Nurse Assistance, 12/2016 to 10/2017
Allenbrooke Health Care Center Memphis, TN
  • Ensured HIPAA compliance.
  • Documented patient information obtained from interviews.
  • Provided on-call care at all times of day and night.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Monitored fluid intake and output levels.
  • Extensive experience working in homes with disabled children and adults.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Inbound Sales Representative, 01/2016 to 12/2016
Global Industrial Buford, GA
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Processed [Number] daily invoices and billed renewed invoices to clients.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Number.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Transaction Processor, 06/2015 to 02/2016
Performance Dynamics LLC Utica, NY
  • Maintained integrity of general ledger, including the chart of accounts.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Trained [Number] new employees on accounting principles and company procedures.
  • Generated financial statements and facilitated account closing procedures each month.
Certified Nursing Assistance, 06/2012 to 03/2015
Heritage Nursing & rehabiitation Center Utica, NY
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted patients with ambulation and crutch walking.
  • Answered patient calls for care and feeding.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Provided a comforting and soothing environment.
  • Helped residents programming goals and increase their independence.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Member in good standing with Nurse Aide Registry.
Education
Legal : Paralegal, Current
Miller Motte College - Memphis, TN
  • Case briefing
  • Pleading documents
  • Appellate brief
  • Legal research 

High School Diploma: High school, 2008
Thomas Proctor High - Utica, NY
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Summary
Talented Esthetician with strong business, sales and customer service skills, plus recent training in Para-Medical and Advanced Skin Care techniques, seeks an entry-level opportunity to start a Career as an Esthetician.  Passionate about helping customers and creating a satisfying experience.  Also certified in European Waxing techniques.
Skills
  • Spa treatment services expert
  • Sales background
  • Paramedical Esthetician training
  • Bilingual (English/Filipino
  • Self-motivated
  • Outstanding client care
  • Superior attention to detail
  • Computer Savvy
Experience
Inbound Sales Representative Aug 2014 to Jul 2015
Harry and David LLC Medford , OR
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Provided quality customer service, provided requested information and resolved complaints.
  • Conducted proactive needs analysis for new and existing customers. 
  • Developed individual solutions to meet the stated needs of each customer.
  • Effectively communicated marketing campaigns/promotions to customers.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
Education and Training
Para-Medical and Advanced Skin Care Certificate 2018 Cortiva Institute Orlando Campus Maitland, FL  Graduates 08/2018
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Career Focus

•Obtain a position that will enable me to use my strong sales skills, marketing background and abilities to work well with people

Summary of Skills

Resolution-oriented

Cheerful and energetic

MS Office proficient

Basic clerical knowledge

Approachable

Flexible

Dedicated team player







  • Dedicated team player
  • Excellent time management
  • Typing speed 60 WPM
  • Reliable and dependable
  • Positive outlook
Accomplishments

Sales

  • Surpassed all sales goals by 15% for fiscal Feb,March, April, May and June of 2015.

Professional Experience
Retail Sales Specialists, 07/2015 to Current Time Warner Cable - Raleigh
  • Greet customers and ascertain what each customer wants or needs.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Prepare sales slips
  • Exchange merchandise for customers and accept returns.
  • Opened and closed the store
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
Outbound Sales Representative, 11/2014 to 07/2015 Time Warner Cable - Raleigh, NC
  • Make outgoing calls to residential customer, offering a full range of Time Warner Cable services.
  • Demonstrates full understanding of current marketing campaigns and offerings and the ability to communicate them clearly to the customers at every sales opportunity.
  • Provides quality customer service.
Inbound Sales Representative, 11/2013 to 11/2014 Time Warner Cable - Raleigh, NC
  • Answers inbound residential customer calls, covering a full range of Time Warner Cable services, including and obtaining all information necessary for resolution of transactions.
  • Calls must be handled in a timely and professional manner and in accordance with company policies and procedures.
  • Demonstrates full understanding of current marketing campaigns and offerings and has the ability to communicate them clearly to customers at every sales opportunity.
  • Provides quality customer service over the phone, including information regarding products and services,billing, repair, collections and other types of inquiries.
Insurance Agent, 09/2013 to 11/2013 Xerox - Raleigh, NC
  • Selling Exchange health care plans to new or existing members for one of our clients
  • Answering inbound calls,researching answers to questions including premium prices, drug tiers, explanation of plan benefits,explanation of enrollment process
  • Transferring to enrollment specialists to enroll in a healthcare plan.
Insurance Agent, 06/2013 to 09/2013 Family Heritage - Lynchburg, VA
  • Following up on all leads and appointments engaging in a preliminary conversational interview with prospective clients to determine their overall needs and priorities and to establish rapport.
  • Educating prospective clients on Family Heritage Life, our background and services.
  • Ensuring that all contracts and paperwork are filled out correctly and filed on a timely basis.
  • Participating in daily team meetings.
  • Maintaining professional appearance and demeanor.
Customer Service Representative, 04/2013 to 06/2013 Nationwide Insurance - Lynchburg, VA
  • Helped set up online profile.
  • Helped client navigate through website to offer convenience.
  • Liaison between client and company.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained friendly and professional customer interactions.
Customer Service Representative, 10/2012 to 04/2013 Genworth Financial - Lynchburg, VA
  • Maintained a professional touch and understand the goal of each call.
  • Became very familiar with the clients mission and needs.
  • Processed client's withdrawals and give their present interest rates.
  • Knowledgeable of the contract terms to explain to client in details.
Customer Service Representative, 10/2011 to 10/2012 Valtim Inc - Lynchburg, VA
  • Maintained a personal touch and understand the goal of each call.
  • Became very familiar with the clients mission.
  • Extension of the client's organization
  • Verified that all merchandising standards were maintained on a daily basis.
  • Shared product knowledge with customers while making personal recommendations.
Insurance Agent, 10/2006 to 09/2010 GEICO Insurance - Virginia Beach, VA
  • Resolve customer inquiries, explain insurance coverage and make changes to policies.
  • Work with customers to make sure they are insured appropriately and offer additional products.
  • Navigate through multiple internal computer systems simultaneously to identify customer information.
  • Exhibit the highest level of customer service and ensure customer needs are satisfied.
Education
High School Diploma: General Studies, 2001 Heritage High School - Lynchburg, VA
Interests

Cooking and Baking

Spending time with family and friends

Going on outings with the family

Skills

•an outgoing and likable personality

•confident and authoritative speaker

•strong presentation skills

•confidence in your own abilities

•a high degree of self-motivation

•a passion for selling

•personal ambition

•resilience and persistence

•ability to communicate with people at all levels

•strong negotiation skills

•able to work own your own initiative and as part of a team

•results orientated

•good time management

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Professional Summary

Creative professional with high energy and loves working in a team environment. Great customer service background and call center experience.

Skills

Customer Service

Sales

Banking Policy and Procedure

Reg CC, DD, E, and BSA

Listening Skills

Type 80 WPM

Microsoft Windows

Excel

Work History
Retail Sales Associate 10/2014 to Current
Sprint Wireless Whittier, CA
    Provided great, friendly customer service. Sales wireless phone products with a focus maintaining or creating new business. Probe customers to provide right products and services. Create new sales leads through cold calling, setting appointments, and customer referrals. Navigate multiple Windows base systems to troubleshoot, open, research, and change customer accounts. Politely assisted customers in person and via telephone.
Member Service Representative 10/2013 to 09/2014
Wescom Credit Union Anahiem Hills, CA
Helped credit union members with their personal, credit, and real estate accounts. Used windows based systems to educate, trouble shoot, and research member account inquires. Answer questions relating to taxes, wires, money orders, cross account transfers, Regulation E claims, and stop payments. Provided excellent customer service with goal of first contact resolution and 100 percent member satisfaction. Trouble shoot credit and debit card declines. Process payments for multiple types of credit accounts. Provided backup support for IRA department. Made suggestions about credit union products/services. Call center work environment. Calls were measure by amount of calls placed on hold, length of hold, QA, and products sold.
Premier Phone Banker 08/2008 to 05/2012
Wells Fargo Bank Santa Ana, CA
Assisted customers with inquiries and complaints on more complex products/services and/or from customers who's accounts have balances in excess of $25,000. Navigate multiple windows based programs to solve complex transactions on-line. Performed extensive research with internal partners to resolve problems with deposit, credit, and equity accounts. Sold products and services and achieved sales goals which were measured daily.
Inbound Sales Representative 03/2004 to 07/2008
Wells Fargo Bank El Monte, CA
Engaged customers with the focus of obtaining information to understand the customers whole financial needs. Made assessments of customer portfolio, implement compliance requirements and follow strict company guidelines. Exceeded 100% of daily sales goals which were measured by the service quality of sales. Meet all compliance, federal regulations, and identification guidelines. Maintained operational policies and procedures. Communicate with internal business units, vendors, and management to exceed quarterly sells goals. Sales leads were company provided and duties also included cross selling and creating marketing strategies.
Accomplishments
Exceeded customer service goals 15 months in a row. Manage call flow with up to 40 calls in queue per minute. Promoted to premier call center representative in 2008. 
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Summary
Security Guard equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations.
Highlights
  • Strong problem solving ability
  • Multi-tasking
  • Excellent problem solver
  • Report writing
  • Observant
  • Active listening skills
  • Adaptive team player
  • Dedicated to process improvement
  • CCTV Surveillance
  • High level of integrity
Experience
Security Officer
October 2016 to Current
Securitas Canton, OH, Pittsburgh, PA
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
  • Reported all incidents, accidents, and medical emergencies to law enforcement.
  • Issued security badges and visitor passes to all guests.
  • Checked passes and credentials of persons seeking to enter the property.
  • Continuously monitored security cameras and fire, building, and alarm systems.
  • Answered alarms and investigated disturbances.
  • Trained new employees.
  • Maintained quality of company vehicles to ensure they were in working order.
Security Officer
August 2016 to October 2016
U.S. Security Associates Canton, OH
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Issued security badges and visitor passes to all guests.
  • Checked passes and credentials of persons seeking to enter the property.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Answered alarms and investigated disturbances.

Inbound Sales Representative
April 2016 to August 2016
Time Warner Cable Akron, OH
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Recommended and helped customers select merchandise based on their needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Developed tool to track and monitor personal sales opportunities, deals in progress, and finished contracts.
  • Listened to customer needs and preferences to provide accurate advice.
  • Increased purchase totals by recommending additional items.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provided expert product and service information.
  • Established new customer accounts.
  • Demonstrated that customers come first by serving them with a sense of urgency.
Customer Support Representative
November 2015 to April 2016
Plus One Communications Akron, OH
  • Provided accurate and appropriate information in response to customer inquires.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Soft-sold additional services.
Customer Support Representative
February 2014 to August 2015
Marketing Support Network Bridgeville, PA
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures, and quality assurance measures.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax simultaneously.
  • Assisted fellow employees and assisted in teaching policies and procedures.
Member Services Rep
June 2011 to September 2013
Gateway Health Pittsburgh, PA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
  • Verified that information in the computer system was up-to-date and accurate.
  • Ensured HIPAA compliance.
Customer Support Representative
September 2009 to April 2011
PRC West Mifflin, PA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assistant Manager
October 2006 to April 2010
Game Stop West Mifflin, PA
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Prevented store losses using awareness, attention to detail, and integrity.
  • Worked as a team member performing cashier duties, product assistance, and cleaning.
  • Resolved product issues and shared benefits of new technology.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Accepted assistant manager position in 2008.
Education
High School Diploma or equivalency certificate (GED) : 2008 Elizabeth Forward High School Elizabeth, PA, United States