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Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Exceeded corporate target for customer satisfaction for 8 months in a row.
Completed 6 training classes and skilled in 3 lines of businesses
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Competing payments,request and maintenance on all type of loans (incl. ALS,MTG,LOC,HELOC)
Assisting our clients navigate through our website and application. Diagnosing and resolving any issues our client may have with using our on-line platform.
Working directly with customers to provided accurate account information regarding there deposit accounts. identifying all spoken and unspoken needs of our clients to ensure complete satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.
•Worked collaboratively and promoted teamwork in order to achieve Lake Trust goals.
•Educated members on consumer loans and credit card products. Originate, process, and close on consumer loans.
•Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.
To Obtain an Employment in the Medical or Security , Customer service department.
Effectively controlled the release of the Elderly and confidential information for general client lists.
provided excellent customer service to clients.
Member, Entrepreneurship Club (2013 - )
Customer Service Professional highly skilled in call center, insurance and retail operations. Strengths include providing exceptional customer service through active listening and problem solving skills in a high call volume environment. As well as meeting sales and lead quotas each month. Experience includes call center operations and retail management. I currently hold a Property and Casualty License.