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Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Strong problem solving ability
  • Negotiation competency
  • Strong organizational skills
  • Courteous demeanor
Accomplishments

Exceeded corporate target for customer satisfaction for 8 months in a row.

Completed 6 training classes and skilled in 3 lines of businesses

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Customer Service Representative / Dispatch 06/2019 Nature's Choice Corporation & Reliable Wood Products, LLC. Middlesex, NJ Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development. Consulted with customers to determine best methods to resolve service and billing issues. Escalated customer concerns, store issues and inventory requirements to supervisors. Maintained current knowledge of all personnel in field and all completed deliveries or delays. Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Early Stage Account Manager 02/2017 to 05/2019 Santander Consumer international Puerto Rico Hato Rey, PR
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts by creating repayment plans based on account holders' financial status and repayment abilities Doing so while following fair debt practices and regulatory guidelines when managing collections process.  
Loans Customer Service 07/2015 to 01/2017 BBVA Compass Bank Caguas, PR

Competing payments,request and maintenance on all type of loans (incl. ALS,MTG,LOC,HELOC)

On-line Banking Representative 07/2014 to 06/2015 BBVA Compass Bank Caguas, PR

Assisting our clients navigate through our website and application. Diagnosing and resolving any issues our client may have with using our on-line platform.

Customer Service 11/2013 to 06/2014 BBVA Compass Bank Caguas, PR

Working directly with customers to provided accurate account information regarding there deposit accounts. identifying all spoken and unspoken needs of our clients to ensure complete satisfaction.

Telephone Operator 11/2013 to 01/2017 Atento PR Caguas, PR

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.

Education
High School Diploma 2011 Camden County College Camden, NJ, USA
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Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Highly enthusiastic professional with 12 years client interface experience. Results-driven, trustworthy, and focused on honoring company ethics and preserving confidentiality. 
Highlights
  • Opening/closing procedures
  • Trusted key holder
  • Inventory control familiarity
  • Microsoft Excel Spreadsheet Input 
  • Energetic work attitude
  • Excellent communication skills
  • Seasoned in conflict resolution
  • Willingness to learn new skills
Experience
Member Experience Associate
Brighton, MI
Lake Trust Credit Union/ Feb 2017 to Current

•Worked collaboratively and promoted teamwork in order to achieve Lake Trust goals.

•Educated members on consumer loans and credit card products. Originate, process, and close on consumer loans.

•Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.

Operations Representative/ Dispatcher
Howell, MI
Atran Freight Services/ Mar 2015 to Sep 2016
•Tracked and traced loads from start to finish and input updated notes in load file.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. 
Negotiated rates with carriers to remain cost efficient for customers and as a company.
Customer Service Representative
Brighton, MI
Suburban Propane/ May 2014 to Mar 2015
•Managed customer calls effectively and efficiently in a fast-paced and challenging call center environment.
•Investigated and resolved customer questions and concerns efficiently and compassionately.
•Determined customer needs by asking relevant questions and listening actively to the responses.
•Built customer relationships and advised customers on purchases and promotions. 
Financial Service Representative
Brighton, MI
The State Bank/ Feb 2008 to May 2014
•Processed customer transactions accurately and efficiently.
•Recommended appropriate deposit, loan, and other banking products.
•Resolved customer issues and followed up to assure customer satisfaction.
Customer Service Representative
Pinckney, MI
Citizens Bank/ Apr 2003 to Dec 2007
Referred new customer accounts, including checking, savings, and CDs
Balanced daily cash deposits and bank vault inventory with a zero error rate.
•Cultivated a customer-focused environment by greeting and responding to all customers in a friendly manner. 
Education
High School Diploma Franklin High School 1 Livonia, MI
Commercial Arts Certification Livonia Career Technical Center 1983 Livonia, MI, United States
This resume is created in 7 minutes.
Professional Summary

To Obtain an Employment in the Medical or Security , Customer service department.

Core Qualifications
  • Able to communicate well with internal and external customers.
  • Handles confrontational and other stressful situations with poise and professionalism.
  • Able to perform filing, typing skills Microsoft Software.
  • Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction.
  • French Intermediate Novice Intermediate/ English Intermediate /Fluent in speaking Haitian Creole, Intermediate Spanish.
  • Distractions: Skilled in performing repetitive work according to set procedures, sequence and pace.
  • Fluctuating Workload: Ability to accept equivocal circumstances and take action where answers to a problem are not readily apparent.
  • Persuading and Negotiating: Skilled in negotiating; exchanging ideas, information.
  • Time management skills
  • Microsoft Office
Experience
Micro Tech | Wilmington, MA Medical 05/2005 - 11/2005
  • Provided quality customer service.
  • While Observed, and packaged  private property.
  • Video surveillance and monitoring internal and external clients.
Catle Cuisine | Lynn, MA Customer Service Representative 12/2016 - 02/2016
  • Effectively controlled the release of proprietary and confidential information for general client lists.for packaged products.
  • provided excellent customer service .
Healthcare Group Wakefield center | Wakefield, MA Medical 01/2017 - Current

Effectively controlled the release of the Elderly  and confidential information for general client lists.
provided excellent customer service to clients.

Education
Bunker Hill Community College 2016

General Studies

Ferdinand Supris | | Prt Au Prince , Haiti High School Diploma 1989
Professional Affiliations

Member, Entrepreneurship Club (2013 - )

This resume is created in 7 minutes.
Professional Summary

Customer Service Professional highly skilled in call center, insurance and retail operations. Strengths include providing exceptional customer service through active listening and problem solving skills in a high call volume environment. As well as meeting sales and lead quotas each month. Experience includes call center operations and retail management. I currently hold a Property and Casualty License.

Skills
  • Skilled in Call Center operations
  • Familiarity with key performance indicators (KPIs)
  • Strong time management and organizational skills
  • Strong problem solving aptitude
  • Energetic work attitude
  • Strong decision making and analytical Skills
  • Proficient in Microsoft Office including Excel
  • Strong written and oral communication skills
  • Team player
  • Insurance sales expertise
  • Auto insurance
  • Insurance product expertise
  • Property insurance
Work History
Licensed Insurance Agent, 04/2018 to 08/2019
Liberty Mutual Insurance Plano, TX
  • Provided coverage option information to assist clients in protecting assets.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Conducted annual reviews of existing policies to update information.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Built relationships with clients through active listening and to provide excellent service.
Customer Support Supervisor, 01/2014 to 02/2018
Nerium International LLC Addison, Texas
  • Supervised a team of 10-18 Customer Service Representatives.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Initiated operations improvements to improve overall call center productivity.
  • Prepared reports and communication for Senior Management.
  • Addressed and resolved customer issues empathetically and professionally.
  • Mastery of customer service management systems and databases.
Senior Customer Service Representative, 10/2012 to 10/2013
RealManage - Dallas/Fort Worth Carrollton, Texas
  • Assisted Homeowners with managing accounts and processing payments with the Home Owners Association.
  • Resolved delinquent accounts by advising Home owners of the Texas Statutory payment plan.
  • Informed Community Association Manager of urgent property issues.
  • Partnered with Supervisor to train on-boarding advisors.
Customer Service Representative, 08/2011 to 10/2012
PFSweb Dallas , Texas
  • Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing product information.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and providing one call resolution.
  • Defused volatile customer situations calmly and courteously.
  • Met or exceeded metrics and quality standards every review period.
  • Accurately documented, researched and resolved customer service issues.
Lead Sale Associate, 04/2010 to 05/2011
Dillards Frisco , Texas
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Worked with the management team to implement the proper division of responsibilities.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Mentored new sales associates to contribute to the store\'s positive culture.
Department Manager Women Apparel, 04/2007 to 02/2009
Belk Nacogdoches, Texas
  • Managed staff of 6-10 sales associates.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led store meetings for all employees.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the general store manager regarding all store and staff issues.
  • Conducted store inventories twice a year.
Education
Associate of Arts: General Studies Lon Morris College - Jacksonville Texas
  • Coursework in General Studies
Bachelor of Arts: Elementary Education Stephen F. Austin State University - Nacogdoches, TX