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Professional Summary

I have a year and a half of experience in retail. I am good at keeping things organized and communicating with customers.

Work History
Sales Associate The Turquoise Saddle - Sweeny, TX 10/2018 - Current
  • Helped customers select products that best fit their personal needs
  • Social media
  • Invoiced customers 
  • Point of sale/checkout
  • Opening/closing duties
  • Money handling
  • Organizing
  • Brainstorming new ideas
Sales Associate Dust And Diamonds - Sweeny, TX 11/2017 - 10/2018
  • Helped customers select products that best fit their personal needs
  • Marked clearance products with updated price tags
  • Communicated information to customers about product quality, value, and style
  • Organizing
  • Answering phone calls
  • Designing and making custom orders
  • Point of sale/checkout
Sales Associate & Clerk Absolute Fitness - Brazoria, TX 08/2017 - 09/2018
  • Helped customers select products that best fit their personal needs
  • Welcomed guests in an upbeat and friendly manner
  • Shared product knowledge with customers while making personal recommendations
  • Answering phone calls
  • Money handling
  • Point of sale/checkout
  • Organizing
High School Diploma West Columbia High School - West Columbia, TX 2017
Associate of Science: Dental Hygiene Brazosport College - Lake Jackson, TX
  • Cash register operation
  • Sales training
  • Communication skills
  • Product knowledge
  • Excellent people skills
  • Point of sale knowledge
  • Computer skills
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Professional Summary
Friendly and reliable customer service. Hardworking and willing to do anything that is asked of me. Can work in any environment and can handle multiple tasks at once. 
  • Bilingual in Spanish and English
  • Good communication skills
  • Friendly demeanor
  • Willing to learn any new skill or technique
Work History
Part-Time Sales Associate, 11/2016 to Current
Nine West 241 Fort Evans Rd NE, Leesburg, VA 20176
  • Greeted customers in a timely fashion and quickly helping them with anything they need.
  • Make recommendations to customers based on their needs and preferences.
  • Answered customers' questions and requests in an efficient and kind manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
High School Diploma: 2017
Tuscarora High School - 801 North King Street, Leesburg, VA 20176
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Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike.

Driven professional used to resolving complaints quickly in fast-paced retail environment. Responsible Service Consultant with expertise in training customers, giving engaging presentations and delivering outstanding service.

Work History
01/2017 - Current Operatios Supervisor | Banana republic - Orlando, Fl
  • Managed scheduling for store shifts so that there was proper staffing at all times
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Built relationships with customers to increase likelihood of repeat business
  • Handled all customer relations issues in gracious manner ,in accordance with company policies
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Recognized , rewarded outstanding work performance to cultivate, positive and collaborative customer service culture
  • Welcomed customers into store , also helped them locate items
  • Operated cash register for cash, check / credit card transactions with 99% accuracy
  • Trained 15% new sales associates each quarter
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Completed all daily tasks and special assignments with efficient, also quality-driven approach
  • Completed all cleaning, stocking, organizing tasks in assigned sales area
  • Organized store, including checkout desk and displays
  • Priced merchandise, stocked shelves, took inventory of supplies
  • Communicated clear expectations, goals to each team member
  • Supervised, directed all merchandise from shipment processing
  • Fostered positive work environment by consistently treating all employees and customers with respect, consideration
  • Contacted other store locations to determine merchandise availability
  • Stocked, replenished merchandise according to store merchandising layouts
  • Worked with management team to implement proper division of responsibilities
10/2018 - 05/2019 FC Associate | Amazon - Orlando, FL
  • Followed procedures at all times for personal and team safety
  • Unloaded incoming trucks and properly staged inventory
  • Promoted and maintained safe work environment ensuring compliance with company safety policies
  • Received new orders and located correct merchandise
  • Prepared envelopes, packages, containers and pallets with correct merchandise counts
  • Maintained accurate stock records and schedules
  • Supervised material flow, storage and global order fulfillment
  • Tracked time spent on assignments each day for productivity reporting
  • Managed junior developer team of 15 people, delivering consistent coaching and constructive feedback
01/2016 - 01/2018 Merchandise Lead | Victoria's Secret Outlet - Orlando, FL
  • Greeted customers entering store to ascertain what each customer wanted or needed
  • Replenish with urgency
  • Cash handling
  • Inventory
  • Inquiring credit
  • Upselling new products
  • Organization (upkeep of store)
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Receive truck on daily basic
  • Train new employees
  • Supervised up to 50 employees on merchandising team
06/2015 - 09/2016 Store Manager | Boost Mobile Store by IV Wireless - Kissimmee, FL
  • Consistently hit and exceeded sales goals by 20%
  • Built strong client relationships and provided high value-adding services, resulting in 15% company market share increase
  • Cash handling
  • Inventory
  • Make sales goals daily
  • Responded to customer requests via telephone and email
  • Make bank deposits daily
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Increased profits 35% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
  • Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions
02/2006 - 06/2015 Assistant Store Manager | Dunkin Donuts - Bronx, N.Y
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Operated drive-through window and sales register quickly and efficiently
  • Greeted customers and provided excellent customer service
  • Prepared fountain drinks and ice cream items
  • Prepared all food orders within 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Handled currency and credit transactions quickly and accurately
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
  • Reported to all shifts wearing neat, clean and unwrinkled uniform
  • Reported to each shift on time and ready to work
  • Train new employees
  • Cash handling
  • Upselling new products
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Trained 10 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings
  • Increased sales by 90% over 3 months period
07/2009 - 02/2010 Sales Associate/Cashier | T.J. Maxx - Bronx , N.Y

Stock merchandise

markdown items

handle money

organized shelves


  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 5%
  • Used tablet register system to ring up customer purchases, process payments and issue receipts
08/2003 - 04/2005 Deli Clerk | Pathmark Supermarkets - Bronx, N.Y
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Identified potential shop lifters and alerted management
  • Trained 10 new sales associates each quarter
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Welcomed customers into store and helped them locate items
  • Followed up with over 200 customers each week to verify that were satisfied with purchases
  • Used time efficiently when not serving customers, including checking dates and time on prepared foods
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
  • Verified that all customers received receipts for their purchases
  • Communicated clear expectations and goals to each team member
  • Answered customer telephone calls promptly and in appropriate manner
  • Preserved perfect attendance record for 20 months
  • Trained new team members in cash register operation, stock procedures and customer service
  • Helped customers find specific products, answering questions and offering advice
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Trouble shot and resolved issues with cash registers, card scanners and printers
  • Proficient in cash management
  • Multi-line phone talent
  • Bilingual [Spanish]
  • Goal-oriented
  • Training development aptitude
  • Trusted key holder
  • Outstanding interpersonal skills
  • Detail oriented
  • Strong work ethic
  • Quick learner
  • Floor set design expertise
  • Leadership training
  • Planning and organization
  • Store opening and closing
  • Credit card processing
  • Retail display setup
2002 Thomas Jefferson H.S, Brooklyn N.Y High School Diploma:
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Professional Summary

Experienced  ministry professional with strong leadership and relationship-building skills.

Ive worked with many types of people. I've worked with adults,teens, and children. 

I have done a lot of volunteer work. I have a lot of experience in learning how to develop in a environment.

I've also learned how to work under pressure, im a fast dedicated worker. 
I take my positions serious.

  • Conflict resolution
  • Strong verbal communication
  • Self-motivated
  • Project management
  • Accurate money handling
  • Inventory management
  • Adaptability
  • Cleanliness
  • Good telephone etiquette
Work History
September 2012-May 2013 Teacher Aide | La Creasha Stille | 300 NE Avenue K Andrews, TX 79714 United States
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Sparked imagination by helping children discover new things each day.
  • Encouraged child involvement in classroom experiences.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Created a classroom environment in which children could learn respect for themselves and others.
July 2013-December 2013 Cashier | Robert Teachout | 800 N Main St. Andrews, TX 79714
  • Greeted customers promptly.
  • Directed customers to store locations.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Created attractive displays to promote items.
  • Assisted customers in selecting items based on needs.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Solved unresolved customer issues.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

January 2016-May 2016 Scout leader | Carmen | 8705 S Hampton Rd, Dallas, TX 75237
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Led reading and arts and crafts lessons.
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
  • Reported on student progress, behavior and social skills to parents.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
  • Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student development and enthusiasm for learning.

August 2015-Current Marykay cosmetic consultant | Irasema Guzman | 205 se 4th st Andrews, TX 79714
  • Matched purchase orders with invoices and recorded the necessary information.

• Have placed many orders.

•have given facials and done makeup parties.

•Have boosted women self esteem.

•Have developed great people skills.

February 2017-September 2017 Lead Sales Associate | Wings Cosmetics | Andrews, TX
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Communicated clear expectations and goals to each team member.
October 2017-Current Counter Manager | Bealls | Andrews, TX
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Communicated effectively with management concerning important customer issues.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the store.
  • Performed inventory and restocking assignments as necessary.
  • Handled guest complaints calmly and professionally.
  • I also do cashier work and sales audit. 
2013 High School Diploma: Andrews High School, 1400 NW Avenue I Andrews, TX 79714 United States
2016 Bachelor of Arts: Missions Christ For The Nations, 3404 Conway st. Dallas, Tx 75224