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Professional Summary

I have a year and a half of experience in retail. I am good at keeping things organized and communicating with customers.

Work History
Sales Associate The Turquoise Saddle - Sweeny, TX 10/2018 - Current
  • Helped customers select products that best fit their personal needs
  • Social media
  • Invoiced customers 
  • Point of sale/checkout
  • Opening/closing duties
  • Money handling
  • Organizing
  • Brainstorming new ideas
Sales Associate Dust And Diamonds - Sweeny, TX 11/2017 - 10/2018
  • Helped customers select products that best fit their personal needs
  • Marked clearance products with updated price tags
  • Communicated information to customers about product quality, value, and style
  • Organizing
  • Answering phone calls
  • Designing and making custom orders
  • Point of sale/checkout
Sales Associate & Clerk Absolute Fitness - Brazoria, TX 08/2017 - 09/2018
  • Helped customers select products that best fit their personal needs
  • Welcomed guests in an upbeat and friendly manner
  • Shared product knowledge with customers while making personal recommendations
  • Answering phone calls
  • Money handling
  • Point of sale/checkout
  • Organizing
Education
High School Diploma West Columbia High School - West Columbia, TX 2017
Associate of Science: Dental Hygiene Brazosport College - Lake Jackson, TX
Skills
  • Cash register operation
  • Sales training
  • Communication skills
  • Product knowledge
  • Excellent people skills
  • Point of sale knowledge
  • Computer skills
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Professional Summary
Friendly and reliable customer service. Hardworking and willing to do anything that is asked of me. Can work in any environment and can handle multiple tasks at once. 
Skills
  • Bilingual in Spanish and English
  • Good communication skills
  • Friendly demeanor
  • Willing to learn any new skill or technique
Work History
Part-Time Sales Associate, 11/2016 to Current
Nine West 241 Fort Evans Rd NE, Leesburg, VA 20176
  • Greeted customers in a timely fashion and quickly helping them with anything they need.
  • Make recommendations to customers based on their needs and preferences.
  • Answered customers' questions and requests in an efficient and kind manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
Education
High School Diploma: 2017
Tuscarora High School - 801 North King Street, Leesburg, VA 20176
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Summary

Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike.

Driven professional used to resolving complaints quickly in fast-paced retail environment. Responsible Service Consultant with expertise in training customers, giving engaging presentations and delivering outstanding service.

Work History
01/2017 - Current Operatios Supervisor | Banana republic - Orlando, Fl
  • Managed scheduling for store shifts so that there was proper staffing at all times
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Built relationships with customers to increase likelihood of repeat business
  • Handled all customer relations issues in gracious manner ,in accordance with company policies
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Recognized , rewarded outstanding work performance to cultivate, positive and collaborative customer service culture
  • Welcomed customers into store , also helped them locate items
  • Operated cash register for cash, check / credit card transactions with 99% accuracy
  • Trained 15% new sales associates each quarter
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Completed all daily tasks and special assignments with efficient, also quality-driven approach
  • Completed all cleaning, stocking, organizing tasks in assigned sales area
  • Organized store, including checkout desk and displays
  • Priced merchandise, stocked shelves, took inventory of supplies
  • Communicated clear expectations, goals to each team member
  • Supervised, directed all merchandise from shipment processing
  • Fostered positive work environment by consistently treating all employees and customers with respect, consideration
  • Contacted other store locations to determine merchandise availability
  • Stocked, replenished merchandise according to store merchandising layouts
  • Worked with management team to implement proper division of responsibilities
10/2018 - 05/2019 FC Associate | Amazon - Orlando, FL
  • Followed procedures at all times for personal and team safety
  • Unloaded incoming trucks and properly staged inventory
  • Promoted and maintained safe work environment ensuring compliance with company safety policies
  • Received new orders and located correct merchandise
  • Prepared envelopes, packages, containers and pallets with correct merchandise counts
  • Maintained accurate stock records and schedules
  • Supervised material flow, storage and global order fulfillment
  • Tracked time spent on assignments each day for productivity reporting
  • Managed junior developer team of 15 people, delivering consistent coaching and constructive feedback
01/2016 - 01/2018 Merchandise Lead | Victoria's Secret Outlet - Orlando, FL
  • Greeted customers entering store to ascertain what each customer wanted or needed
  • Replenish with urgency
  • Cash handling
  • Inventory
  • Inquiring credit
  • Upselling new products
  • Organization (upkeep of store)
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Receive truck on daily basic
  • Train new employees
  • Supervised up to 50 employees on merchandising team
06/2015 - 09/2016 Store Manager | Boost Mobile Store by IV Wireless - Kissimmee, FL
  • Consistently hit and exceeded sales goals by 20%
  • Built strong client relationships and provided high value-adding services, resulting in 15% company market share increase
  • Cash handling
  • Inventory
  • Make sales goals daily
  • Responded to customer requests via telephone and email
  • Make bank deposits daily
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Increased profits 35% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
  • Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions
02/2006 - 06/2015 Assistant Store Manager | Dunkin Donuts - Bronx, N.Y
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Operated drive-through window and sales register quickly and efficiently
  • Greeted customers and provided excellent customer service
  • Prepared fountain drinks and ice cream items
  • Prepared all food orders within 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Handled currency and credit transactions quickly and accurately
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
  • Reported to all shifts wearing neat, clean and unwrinkled uniform
  • Reported to each shift on time and ready to work
  • Train new employees
  • Cash handling
  • Upselling new products
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Trained 10 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings
  • Increased sales by 90% over 3 months period
07/2009 - 02/2010 Sales Associate/Cashier | T.J. Maxx - Bronx , N.Y

Stock merchandise

markdown items

handle money

organized shelves

inventory

  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 5%
  • Used tablet register system to ring up customer purchases, process payments and issue receipts
08/2003 - 04/2005 Deli Clerk | Pathmark Supermarkets - Bronx, N.Y
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Identified potential shop lifters and alerted management
  • Trained 10 new sales associates each quarter
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Welcomed customers into store and helped them locate items
  • Followed up with over 200 customers each week to verify that were satisfied with purchases
  • Used time efficiently when not serving customers, including checking dates and time on prepared foods
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
  • Verified that all customers received receipts for their purchases
  • Communicated clear expectations and goals to each team member
  • Answered customer telephone calls promptly and in appropriate manner
  • Preserved perfect attendance record for 20 months
  • Trained new team members in cash register operation, stock procedures and customer service
  • Helped customers find specific products, answering questions and offering advice
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Trouble shot and resolved issues with cash registers, card scanners and printers
Skills
  • Proficient in cash management
  • Multi-line phone talent
  • Bilingual [Spanish]
  • Goal-oriented
  • Training development aptitude
  • Trusted key holder
  • Outstanding interpersonal skills
  • Detail oriented
  • Strong work ethic
  • Quick learner
  • Floor set design expertise
  • Leadership training
  • Planning and organization
  • Store opening and closing
  • Credit card processing
  • Retail display setup
Education
2002 Thomas Jefferson H.S, Brooklyn N.Y High School Diploma:
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Professional Summary

Experienced  ministry professional with strong leadership and relationship-building skills.

Ive worked with many types of people. I've worked with adults,teens, and children. 

I have done a lot of volunteer work. I have a lot of experience in learning how to develop in a environment.

I've also learned how to work under pressure, im a fast dedicated worker. 
I take my positions serious.

Skills
  • Conflict resolution
  • Strong verbal communication
  • Self-motivated
  • Project management
  •Bilingual
  • Accurate money handling
  • Inventory management
  • Adaptability
  • Cleanliness
  • Good telephone etiquette
Work History
September 2012-May 2013 Teacher Aide | La Creasha Stille | 300 NE Avenue K Andrews, TX 79714 United States
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Sparked imagination by helping children discover new things each day.
  • Encouraged child involvement in classroom experiences.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Created a classroom environment in which children could learn respect for themselves and others.
July 2013-December 2013 Cashier | Robert Teachout | 800 N Main St. Andrews, TX 79714
  • Greeted customers promptly.
  • Directed customers to store locations.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Created attractive displays to promote items.
  • Assisted customers in selecting items based on needs.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Solved unresolved customer issues.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

January 2016-May 2016 Scout leader | Carmen | 8705 S Hampton Rd, Dallas, TX 75237
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Led reading and arts and crafts lessons.
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
  • Reported on student progress, behavior and social skills to parents.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
  • Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student development and enthusiasm for learning.

August 2015-Current Marykay cosmetic consultant | Irasema Guzman | 205 se 4th st Andrews, TX 79714
  • Matched purchase orders with invoices and recorded the necessary information.

• Have placed many orders.

•have given facials and done makeup parties.

•Have boosted women self esteem.

•Have developed great people skills.



February 2017-September 2017 Lead Sales Associate | Wings Cosmetics | Andrews, TX
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Communicated clear expectations and goals to each team member.
October 2017-Current Counter Manager | Bealls | Andrews, TX
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Communicated effectively with management concerning important customer issues.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the store.
  • Performed inventory and restocking assignments as necessary.
  • Handled guest complaints calmly and professionally.
  • I also do cashier work and sales audit. 
Education
2013 High School Diploma: Andrews High School, 1400 NW Avenue I Andrews, TX 79714 United States
2016 Bachelor of Arts: Missions Christ For The Nations, 3404 Conway st. Dallas, Tx 75224
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Skills
  • Management of social platforms: Facebook, Instagram, Snapchat etc.
  • Ability to communicate in basic Spanish
  • Google Analytics Certification (Pending - 2019)
  • Knowledge of Sales/marketing tools: Hubspot, Salesforce, Salesloft
  • Excellent oral and written communication
Experience
01/2017 - 07/2018 Sales Associate | Be Made - Hays, KS
  • Generated new customers by managing social media accounts
  • Created unique, creative content (videos, gifs, stories, etc.) to drive more traffic to the store
  • Managed visually pleasing merchandise display with strategic product placement
  • Photographed product for website and social accounts
01/2017 - 09/2017 Guest Services Specialist | Salon 1007 - Hays, KS
  • Scheduled appointments for guests via telephone and in person
  • Greeted incoming clients and provided knowledgeable assistance
  • Point of sale opening/closing procedures, including counting the cash register
  • Drafted print, online and social media content to promote company brand, image and values
01/2015 - 01/2017 Sales Team Lead | Hibbett Sports - Hays, KS
  • Assisted upper management to establish employee responsibilities
  • Maintained our store's weekly social media evaluations to implement new strategies
  • Up-sold/cross-sold products effectively, driving sales and increasing revenue
Education
May 2018 Fort Hays State University, Hays, KS Bachelor of Arts: Communication Studies
  • Emphasis in Public Relations and Advertising
  • Certificate in Social Media Marketing
  • Minor in Spanish
May 2015 Dodge City Community College, Dodge City, KS Associate of Arts: General Studies
Involvement
  • Public Relations Student Society of America (2016 - 2018)
  • Student-Athlete (Softball, 2013-2015)
  • Content writer for the Odyssey Online (2015-2016)
  • Volunteer youth softball coach and mentor (2014-Present)
  • Volunteer for Coats for Kids Foundation and non-profit Unbound (2014-2017)

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Professional Summary
I am a reliable, hard working and dedicated person. I love to learn and am willing to learn new techniques. As a sales associates I am driven to exceed sales goals and build long term relationships with customers. I deliver positive experiences through high-quality customer care.
Skills
  • Notary Public
  • On time
  • Great attitude
  • Initiative
  • Quick learner
  • Responsible
  • Group Management
  • Live Scan Tech
Work History
The UPS Store Sales Associate | Beaumont, California, United States | August 2016 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as a key holder, responsibly opening and close the store.
  • Notary Public
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Boys & Girls Club Of The San Gorgonio Pass Youth Development Professional | Banning, California, United States | November 2013 - January 2017 Customer Service
  • Acknowledging, greeting, parents and staff
  • Maintaining a professional relationship with parents and staff
  • Respecting backgrounds of parents and member
  • Confidentiality
Group Management
  • Safety
  • Transitions
Program Planing
  • Implementing programs
  • Enthusiastic
Initiative
  • Having knowledge of policies and procedures
  • Cleaning areas of use
  • Prepping daily activities
Program Procedures
  • Acknowledgement of all members
  • Proper walkie talkie etiquette
  • Storing equipment and supplies



Levi\'s Outlet Store at Desert Hills Premium Outlets Sales Associate | Cabazon, California, United States | August 2013 - May 2014
  • Customers always come first
  • Greeting customers
  • Finding out their needs and desires
  • Recommended what i think suites them best
  • Answered concerns
  • Check stock
  • Described product to customers and accurately explained details and care of merchandise.

Education
High School Diploma Banning High School 100 W. Westward Ave. Banning CA 92220, 2013
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Summary
Experienced team leader with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Excellent multi-tasker
  • Strong communication skills
  • Devoted to data integrity
  • Training manual contributor
  • Time management
  • Detail-oriented
  • Supervision and training
  • Complex problem solving
  • Focused on customer satisfaction
  • Call center management experience
  • Dedicated to process improvement  
Experience
Receptionist / Front Desk Personnel Jun 2017 to Mar 2018
Topeka Pediatrics Topeka, KS
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Confirmed patient information, collected copays and verified insurance.
  • Posted charges, payments and adjustments.
Customer Support Center Lead Aug 2016 to Jun 2017
Payless ShoeSource Topeka, KS
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Provided cross training to new staff members.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Customer Support Center Representative Sep 2015 to Aug 2016
Payless ShoeSource Topeka, KS
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
Sales Associate Jul 2015 to Aug 2015
Plato's Closet Topeka, KS
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Tracked down sources of special products and services to meet customers' special needs.
Sales Associate Sep 2014 to Feb 2015
Target Topeka, KS
Sales Associate Jul 2013 to Nov 2013
Target Topeka, KS


  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Processed all sales transactions accurately and in a timely fashion.
Education and Training
Early Childhood Education/Special Education Brigham Young University – Idaho Rexburg, ID, United States
High School Diploma 2013 Washburn Rural High School Topeka, KS, United States
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Professional Summary
Dependable, hardworking professional seeking to obtain a long term position that will offer a challenge and afford me the opportunity to utilize my customer service, organizational, time management, communication and problem solving skills. Motivated customer service specialist with over [Number] years retail experience in a fast-paced, team-based environment. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with [Number] years in a demanding call center environment as a Customer Service Representative.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • MS Windows proficient
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Cash flow management
  • Multi-line phone talent
  • Credit card processing
  • Medical terminology knowledge
Work History
Optician, 08/2016 to 04/2017
Target Optical City, Missouri
  • Work well in a fast pace environment Accepted payments for services Computer literate Responsible for meeting goals for myself as well as the company brand.
  • Inspected glasses with lensometer for accuracy of Rx.
  • Team player Maintain accuracy of patient documents Verify insurance and maintained payroll Knowledge of Rx and different lense material for cosmetic purpose.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Implemented marketing strategies which resulted in [Number] % growth of customer base.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
Optician, 04/2015 to 09/2016
America's Best Eyeglass and Contacts Houston, TX
  • Work well in a fast paced team-oriented environment Maintain accurate and organized records Verify and process insurance benefits Accept payment for services Knowledgeable about eyeglasses and contact lenses Insertion and removal training of new contact lens wearers Responsible for meeting sale goals of premium products Inspect the accuracy of incoming and outgoing orders ensuring Rx and cosmetic requirements.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Scored in top 10% of employees in successful resolution of issues
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Politely assisted customers in person and via telephone.
Lead Sales Associate, 11/2014 to 10/2016
Palais Royal Houston, TX
  • Organized merchandise on sales floor and created visual concepts according to current and future stock Trained new and current associates about existing and newly implemented policies and promotions Motivated Sales associates to meet and exceed sales goal through client relations Maintain clean and organized store, ensuring safety for customers and staff.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Set up and explained new membership contracts.
Lead Sales Associate, 10/2011 to 08/2013
Southern Importers Houston, TX
  • Contact customers to verify account information Demonstrate ability to maintain composure and work efficiently Assisted guests and addressed any account or billing questions Received guest complaints and promptly conveyed them to management.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Number.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sales Associate, 08/2007 to 09/2009
Dillard's Houston, TX
  • Provided high-quality customer service Educated customers on available products Documents sale by creating or updating customer profile records Use cash register to process transactions and keep track of money inside.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
Associate of Arts: Current
Houston Community College -

High School Diploma: May 2006
Jersey Village High school -
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Professional Summary
Results-oriented collaborator with a focus on improvement and efficiency in the personal and professional realms. Expertise in a wide variety of fields spanning from direct sales to deadline-driven manufacturing. Seeking a position that will highlight my talents and encourage growth within the industry.
Skills
  •  Independent decision maker
  • Analytical thinker
  • Trusted key holder
  • Creative problem solver
  • Strong interpersonal skills
  • Excellent time management
  • Superb eye for detail
  • OSHA and HIPAA Compliant
Work History
05/2014 to Current
Dental Lab Technician Tiernan & Leino Dental Labs Martinez, CA
  • Fabricated prosthodontic appliances, including space maintainers and dentures designed to improve patient health
  • Streamlined waxing procedures to increase efficiency and aesthetic while decreasing turnaround time
  • Collaborated with team on a daily basis to maximize resources and minimize losses
  • Politely answered phones and scheduled or confirmed office appointments and deliveries
10/2012 to 05/2014
Lead Sales Associate Hoffmann's Reptile Shop Concord, CA
  •  Improved customer retention by quickly determining customer needs and building lasting relationships by providing excellent service
  • Advised children and adults about product availability and shipment times thoroughly and professionally
  • Researched and placed special merchandise orders for customers
  • Processed cash and credit payments rapidly and accurately
08/2011 to 10/2012
Dental Assistant Julia Lee DDS Walnut Creek, CA
  • Set up examination room and dental trays in preparation for the execution of four-handed dentistry and other chair-side duties
  • Worked closely with anxious patients before, during and after dental procedures to ensure calmness and confidence
  • Safely operated and maintained autoclave for sterilization of dental instruments used in medical and surgical procedures, in accordance with sterilization and disinfectant protocol
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)
Education
2014
Certificate of Accomplishment In Dental Labratory Technology: Dental Laboratory Technology
Diablo Valley College - Pleasant Hill, CA