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Summary
Experienced, customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Skilled at addressing customer concerns with speed, accuracy and professionalism.
Skills
  • Proficient in Microsoft Office
  • Strong computer skills
  • Telecommunications knowledge
  • Service solutions and escalation experience
  •  Troubleshooting skills
  • Excellent communication skills
  • Customer service experience
  • High attention to detail
  • Hardworking
  • Excellent multi-tasker
  • Flexible and adaptable in the workplace
Experience
10/2017 to 11/2017
Housekeeping Attendant La Quinta Inn & Suites Cocoa Beach, FL Cleaned rooms to the satisfaction of all clients. Cleaned and returned vacant rooms to occupant-ready status. Replenished guest supplies and amenities. Swept and vacuumed floors, cleaned bathrooms, dusted furniture and windows.  Stocked room attendant carts with supplies.  Removed trash and dirty linens from room attendant carts.
09/2016 to 10/2017
Telephone Survey Agent Global Marketing Research Services Melbourne, FL Conducted cold-call political surveys over the telephone.  Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Provided excellent customer service, even with difficult clients.
09/2016 to 12/2016
Cashier Specialist Flash Foods Waycross, GA Worked the POS system and operated cash register with proficiency.  Worked both the morning and evening shift as necessary.  Stocked the coolers and shelves.  Cleaned and straightened work area including the store, the bathrooms, the parking lot, and the register area; store location was named the cleanest Flash Foods in the city.  Sold lottery tickets and Id's customers as necessary.  Provided excellent customer service.
11/2013 to 05/2016
CHAT team leader GSI/EBay Melboourne, FL Monitored and graded employee calls for better customer service.  Coached staff on how to improve customer interactions. Created employee schedule.
10/2010 to 11/2013
Call Center Customer Service Specialist GSI/Ebay Melbourne, FL Received phone sales orders and maintained product knowledge for 8 different companies.  Provided accurate and appropriate information in response to customer inquiries. Provided tracking information and located lost packages for customers.  Filed claims and assisted in other grievance issues when necessary. 
Education and Training
2008
High School Diploma Palm Bay High School Palm Bay, FL
This resume is created in 7 minutes.
Professional Summary
High-energy Talent Agent successful in spotting and developing on-air talent. Superb interpersonal skills and problem solving abilities. Innovative Director and Producer bringing comprehensive background in media and the film industry. Builds high-performing teams with an eye for creating innovative and entertaining pieces with commercial appeal.
Skills
  • Customer-service oriented
  • Multi-line telephone systems
  • Personable and outgoing
  • Customer/Client relations
  • Documentation and reporting
  • Time management
  • G Suite knowledgeable
  • Memorization and recall
  • Punctual
  • Transcription and dictation
  • Shorthand writing
  • Relationship building
Work History
Concierge Agent, 07/2016 to Current
Beaches Turks & CaicosThe Bight Settlement, Caicos Islands
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Concierge Agent , 06/2016 to Current
Beaches Turks & Caicos Resort Villages & SpaProvidenciales, Turks And Caicos Island
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Corresponded with clients through email, telephone or postal mail.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Responded to customer requests via telephone and email.
  • Making Sure guest dream vacation comes through 
  • Booking Dinner Reservations ,Tours  and Transportation 
Entertainment Player , 06/2014 to 08/2014
Beaches Turks & Caicos Resort Villages & SpaProvidenciales, Turks And Caicos Island
  • Making sure guest Enjoyed their stay 
Education
2003 - 2011
Whole Gospel Christian Academy School - Turks and Caicos Island
2011 - 2016
Clement Howell High School - Turks and Caicos Islands, Caicos Islands
2003
Provo Christian School - Providenciales, Caicos Islands
Caribbean Secondary Education Certificate
English
Social Students
Home Management
Food and Nutrition
Mathematics (pending )
Reference
Mr. James Prosper
Pastor
All Saint Baptist Church
Tel :


Mr. Junior Ceide
Teacher
Long Bay High School
Tel:


Mrs. Fabula Jean-Paul
Manager
Royal Babes Nursery
Tel:
This resume is created in 7 minutes.
Professional Summary

Dedicated & reliable executive team leader equipped with more than 16+ years of retail experience; 10+ of that in management. Exemplifies excellent leadership skills. Provides effective solutions to customer complaints in a timely manner. Organized and effective at encouraging team cooperation and productivity. Motivates team by using positive reinforcement and creative reward systems.

Skills
  • Payroll management
  • Hourly shift management
  • Accurate cash handling
  • POS systems
  • Microsoft Office
  • Superior customer relations
  • Merchandising
  • Retail inventory management
  • Outstanding communication skills
  • Revenue generation and management
  • Service-oriented
  • Hotel operations and management
  • Front desk experience
  • Guest satisfaction specialist
  • Exceptional multi-tasker
  • Fluent use of world-wide-web for research
Education
Bachelor of Science: COMMUNITY HEALTH SCIENCE 2008 UNIVERSITY OF NORTH FLORIDA - JACKSONVILLE
Certifications

NATIONAL BOARD OF PHARMACY ASSOCIATION

FLORIDA REGISTERED PHARMACY TECHNICIAN

Affiliations
  • VOLUNTEER ADMIN. ASSIST., JaxPAL Cheerleaders, 2018 to Current
  • VOLUNTEER, DuvalCountyPublicSchools, 2019 school year
Work History
PROVIDER ENROLLMENT REPRESENTATIVE 10/2019 to Current
Novitas Solutions Inc. Jacksonville, FL
  • Prepares and processes provider enrollments with Medicare in multiple states.
  • Uses PECOS to enter all new details, including provider effective dates into enrollment database.
  • Documents all communication with applicants and inputted information into system using APEX.
PROVIDER SERVICES ADVOCATE 02/2018 to 10/2019
Novitas Solutions Inc. Jacksonville, FL
  • Accessed multiple systems to research customer inquiries and make record of inquiry types.
  • Researched CMS and company websites to provide knowledge and education to customer on additional resources which can be used in the future.
  • Reviewed and analyzed claim edits/audits to determine reasons for claim denials.
  • Reviewed local medical coverage and national medical coverage policies in order to troubleshoot claim denials and reductions.
  • Reviewed and analyzed data from debt recovery systems to determine reasons for over-payments that result in the generation of a demand letter.
  • Embraced diverse backgrounds and understand the needs of those customers who may not have as extensive knowledge of Medicare rules and regulations. Tailor responses to ensure customers receive the maximum benefit when calling Medicare.
WORK-AT-HOME CUSTOMER CARE AGENT&CRUISE VACATION SPECIALIST 10/2017 to 03/2019
Arise Virtual Solutions Inc. Miramar, FL
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service iquiries.
WORK-AT-HOME CUSTOMER SERVICE AGENT 09/2017 to 02/2018
Alorica At Home Irvine, California
  • Described product to customers and accurately explained details and care of merchandise.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
NIGHT AUDITOR / FRONT DESK AGENT 03/2013 to 01/2017
Holiday Inn Jacksonville E 295 Baymeadows Jacksonville, FL
  • Greet and welcome all hotel guests with a smile.
  • Audit account information and charges with guests during check-in and check-out.
  • Resolve service-related problems in a timely manner.
  • Verify that personal and payment information on guest accounts is accurate and complete.
ASSISTANT STORE MANAGER 04/2006 to 03/2017
Walgreens Jacksonville, FL

*In addition to the responsibilities and duties of a Drug Store Management Trainee

  • Managed staff of 12 front end team members, and 3 team leaders
  • Scheduled and led daily “5 minute” store meetings for all employees
  • Other responsibilities include payroll, kronos, schedule match, inventory control and coaching/training employees in the procedure of scan outs and On-shelf Availability program.
DRUG STORE MANAGEMENT TRAINEE 01/2005 to 04/2006
Walgreens Jacksonville, FL
  • Receives, stocks, returns and transfers merchandise by hand or by assisting in the supervision of employees to keep shelves filled, avoid outs, address overstock, manage stockroom, reduce shrink, maintain on hand information, etc.
  • Assists with merchandising items by implementing resets/revisions, placing items on shelves, including end stands, display tables, and promotional space, using multiple/discount pricing, signs and advertising, promotional items, seasonal considerations, corporate merchandizing guidelines, and other techniques.
  • Drives sales and increases the motivation of employees by showing enthusiasm, sharing vision, establishing expectations and goals, assigning responsibilities, teaching, coaching, tracking results, providing feedback, etc.
  • Opens and closes stores and completes shift change procedures including listing tasks to be performed.
  • Conducts cash register counts, safe deposits, armored car pickups, withdraws from bank, change orders, etc., and assists with the store's bookkeeping (e.g., ledgers, invoicing, cash reports, etc.).
  • Assists the pharmacy during busy periods by answering IC-3 calls, working register/drive-up window, etc.
  • Assists in resolving customer complaints by listening, showing empathy, finding solutions, being timely, remaining calm, etc., and responds to customers by finding merchandise, substituting products, etc.
  • Helps supervise hourly employee performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, etc.
  • Trains hourly employees including orientation, on-the-job training, cross training, answering questions etc., including coaching employees informally on all aspects of job performance.
  • Receives exposure to reviewing store financial information to gain insight into issues and opportunities.
This resume is created in 7 minutes.
Professional Summary

“An enthusiastic professional individual who is seeking a new challenging career after many years of being in the hospitality industry. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. I am keen to build upon my knowledge and continue to learn within this sector. As a self-motivated individual, I am keen to follow my dream within your organization."

Work History
Customer Service Agent MALINDO AIRWAYS - Kathmandu (Tribhuvwan International Airport), Nepal 02/2016 - 02/2017
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Inspect passenger tickets to verify information and obtain destination information.
  • Involve in checking passengers' identification, accepting and tagging baggage and printing boarding passes for passengers as they check in.
  • Determine special assistance needs of passengers such as small children, the elder or disabled persons.
  • Greet Passenger boarding aircraft and direct them to assigned seats Assist passengers entering or disembarking the aircraft announce flight delays and descent preparations.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times or schedules.
  • Prepare passenger manifest.
  • Liaison with GHA.
  • Building a positive working relationship with various airport authorities and airlines staff to ensure smooth service can be provided, along with the day to day operational activities on required basis.
  • Managing marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with push back and towing, deicing and other duties as assigned.
Cargo Agent U. S TRADERS And EXPORTERS - Thamel, Kathmandu, Nepal 08/2014 - 01/2016
  • Estimate freight or postal rates and record shipment costs and weights.
  • Route inbound outbound air freight shipment to their destinations.
  • Take telephone orders from customers and arranges for pickup of freight delivery to loading platform.
  • Assemble cargo according to their destination Weight items determines cost, using rate book Itemize charges, prepare freight bills and accept payments.
  • Prepare manifest to accompany shipment Notify shippers of delay in departure of shipments Track delivery progress of shipments.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Assistance Trekking Guide ACROSS HIMALAYA TOURS & TREK. - Thamel, Kathmandu, Nepal 09/2012 - 06/2014
  • Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
  • Lead individuals or groups to trek site locations and describe points of interest.
  • Verify amounts and quality of equipment prior to trekking.
  • Give advice on sightseeing and shopping.
  • Administer first aid to injured group participants.
  • Set up camps, and prepare meals for tour group members.
  • Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate Sell or rent equipment, clothing, and supplies related to expeditions. and climbing equipment.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
General Service and Property Management (GSPM) NEPAL AIRLINE CORPORATION - Kantipath (New Road), Kathmandu, Nepal 12/2011 - 06/2012
  • Handling Telephone calls Receiving
  • Dispatching telex message to its related department.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial client assessment and analysis to begin research process.
Education
Bachelor of Travel and Tourism Management: International Tourism and Hotel Management Nepal Academy of Tourism and Hotel Management - Kathmandu, Central Development Region, Nepal Apr. 2013
10+2 (H.S.E.B): Commerce AIMS Academy - Lalitpur, Nepal May. 2010
School Leaving Certificate (S.L.C) Advance International Model School - Lalitpur Apr. 2008
Skills
  • Self-motivated
  • Strong verbal communication
  • Extremely organized
  • Team leadership
  • Multitasking skills
  • Decisive
  • Familiar with [Aircraft type]
  • Adaptability and responsiveness
  • Guest services
  • Service-oriented
  • Friendly
  • Energetic and enthusiastic
  • Time management
  • Flexible
Language
  • English
  • Hindi
  • Nepali
Accomplishments
  • Weight & Balance Certificate
    (Loading License )
  • Passenger Documentation Training
Additional Information
  • Weight & Balance Training
  • SSCI Checking system
  • Airlines Reservation and Ticketing Course (GDS Training -Abacus)
  • Airlines Reservation and Ticketing Course (Travelport-Galileo)
  • Trekking Guide Training
  • Certify in Computer Application
Interest
  • Listen to music
  • Photography
  • Adventurous activities such as trekking, rafting, bungee jumping and many more
  • Improving my skills.
  • Team support or games are favorites past time of mine as they give me a chance to meet new people and make friends know about their lifestyle and culture.
Reference

SANTANU SEN
Station Manager
Malindo Airways Sdn. Bhd
Phone: +661
Office: +977-1-

UTSHAB SHRESTHA
U.S Traders & Exporters
Phone: +305


UTSHAV PARAJULI

CSO, MALINDO AIRWAYS

Phone: +335

This resume is created in 7 minutes.
Professional Summary

A Call Center Representative with expertise providing customer support in high call volume environments.  I have an exceptional computer aptitude, and telephone etiquette. Along with being a customer-oriented Customer Service Representative, who is successful at troubleshooting and handling customer support issues in a timely manner.



Skills
  • Customer interface expertise
  • Call center metrics decoding aptitude
  • Adheres to customer service procedures
  • Persuasive speaker

  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Avaya Software knowledge
Work History
Florida Blue (ZeroChaos Staffing) Tier II//Jacksonville, FL//October 2017 to January 2018
  • Entered details such as payments, account information and call logs into the computer system.
  • Spoke with current enrollees, and those seeking to obtain coverage.
  • Provided detailed coverage information, for the current open enrollment season.
  • Assisted with escalating issues concerning problems with benefit coverages.
  • Verified active coverage when necessary to help with different issues that may have taken place, at a doctors visit, or ER visit.
Fanatics Chat Support//Jacksonville, Florida//November 2015 to February 2016
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Communicated with customers via chat, or by email, regarding order status and current product inventory.
  • Locating lost packages, or delayed delivery times for customers.
  • Ensuring that all customers were satisfied with the service I delivered to them, by chat support, or by emailed communication.

Fanatics (Randstad Staffing) Customer Service Representative//Jacksonville, Florida//November 2013 to February 2014
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.

Prudential (Corporate Brokers Staffing) Customer Service Representative//Jacksonville, Florida//April 2012 to February 2013
  • Processing death claims on life insurance policyholders. 
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Reaching out to our insured's family members in regards to the passing of the insured, or checking on their claim status.​
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Speaking with beneficiaries in regards to the insured, or checking on their claim status.


Convergys Customer Service & Problem Res Rep II //Jacksonville, Florida//June 2011 to March 2012
  • Received inbound calls from U Verse customers as it relates to products and services.
  • Assisted customers with billing inquiries, disputes, and discrepancies.
  • Identified variations and issues by conducting detailed in-depth analysis, to determine the root cause of problems and identify improvement opportunities.
  • Adjusting bills and applying credits, based upon customer assurance and quality discretion.​
Publishers Business Services Collections Team Lead//Altamonte Springs, Florida//May 2004 to September 2006
  • ​Handling inbound & outbound calls, as it relates to notifying customers of delinquent accounts.
  • Implementing payment arrangements and plans such as auto pay, to prevent customers from additional default processes.
  • Handling escalated collection matters relating to upset and irate callers.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Prepared reports and communication for senior management and clients.
  • Initiated operations improvements to improve overall call center productivity.
  • Provided incentive to increase productivity by offering employees awards.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted performance reviews for all Collection Representatives to reduce resolution time and improve customer satisfaction rates.

Education
High School Diploma Robert E. Lee// Jacksonville, Florida//2002
This resume is created in 7 minutes.
Summary
Highly enthusiastic customer service/data entry professional with 5 plus years client interface experience. Outgoing, detail-oriented, and result driven, I am proficient at building and maintaining professional relationships. 
Experience
Reverse Mortgage HUD Claims Specialist IV Jun 2019 to Current
Celink Austin, TX

• Perform daily follow-up of all assigned assets to ensure a smooth process to avoid delays.
• Respond to all incoming requests regarding claims status'.
• Conduct proactive and effective pipeline management in accordance with standard performance expectations.
• Update Reverse Mortgage Servicing System (RMSS) with the status of assigned claims including events completed and/or delays.
• Complete proper review and execution of needed supporting documentation to ensure claim can be submitted to HUD properly and timely.
• Verify the accuracy of all relative documents extracted from various resources, including invoices, internal departments, vendors, and external servicers.
• Receive, research and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, investor, internal departments, and external servicers when necessary.
• Ensure compliance with HUD guidelines, company policies, relevant laws and regulations and maintain integrity of financial data and all aspects of the claims process.
• Review claim and supporting documents to ensure correct dates, descriptions, paid amounts, and invoice amounts are documented and make necessary adjustments.
• Review balance history transactions, advances, and external expense sheets to ensure all applicable expenses have been claimed or removed.
• Liaise with other departments within the company in order to understand and resolve differences.
• Identify opportunities for process improvement and efficiencies
• Perform timely communication regarding discrepancies, issues or other matters with management.

  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions
Travel And Expense Analyst Apr 2018 to Jun 2019
Accenture Austin, TX
  • Monitors and processes the expense reports received from basic to medium transactions
  • Performs initial review functions to verify adequacy of supporting documents prior to processing, consistent with client's policies and procedures
  • Resolves supporting documentation issues by communicating to the appropriate channels
  • Establishes and maintains operation procedure that effectively monitors expense policy compliance
  • Validates the approval levels and signatories on the expense reports
  • Escalates missing supporting documents and assists in resolving escalated issuesPerforms statistical sample audits
Risk Analyst Jun 2017 to Apr 2018
BCforward Austin, TX
  • Identified and resolved system and account issues.
  • Promptly responded to general inquiries from members, staff, and clients via e-mail.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Verified details of transactions, including funds received and total account balances.
  • Researched and resolved billing and invoice problems.
Remote Chat Agent Apr 2017 to Sep 2017
Kelly Services Austin, TX
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Delivered iOS software solutions consistent with product roadmap, release plan milestones and key performance indicators.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Responded to individual tickets to provide end-user support on iPhone and Mac.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted online users via live chat, web conference and phone to resolve issues related to iOS and Windows use and access.
Lead Dispatch Agent Apr 2016 to May 2017
Novitex Austin, TX
  • Addressing problems and requests by transmitting information or providing solutions.
  • Receiving and dispatching orders for products or deliveries Prioritize calls according to urgency and importance.
  • Use email, phone, or computer to send crews, vehicles or other field units to appropriate locations.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Provide field units with information about orders, obstacles, and requirements.
  • Enter data in computer system and maintain logs and records of calls, activities and other information.
Credit Balance Specialist Nov 2015 to Feb 2016
K Force Temple, TX
  • Issue refunds, credits, or change due to patients and insurance companies.
  • Verify insurances for billing.
  • Keep records of account transactions, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve credit on accounts.
Enrollment Processor Aug 2015 to Nov 2015
Aerotek Austin, TX
  • Oversee data integrity of member enrollment records and remittance files transmitted from the state.
  • Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
  • Potential to support member calls to confirm various aspects of the application.
  • Complete monthly reconciliation process of remittance files by resolving discrepancies in report.
Customer Service Representative Dec 2014 to Jul 2015
Sprint Temple, TX
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Guest Relations Representative Jul 2014 to Dec 2014
24-7 In Touch Contact Center Frisco, TX
  • Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Ensure that appropriate actions were taken to resolve customers' complaints.
Education and Training
AA, Social Sciences CENTRAL TEXAS COLLEGE Killeen, TX Social Sciences
High School Diploma ARTHUR HILL HIGH SCHOOL Saginaw, MI
Certifications and Licenses
Insurance Adjuster - All Lines
February 2018 to October 2020
Skills

• Analytical thinking, planning. • Strong verbal and personal communication skills. • Accuracy and Attention to details. • Organization and prioritization skills. • Problem analysis, use of judgment and ability to solve problems efficiently. • Adaptability and ability to work under pressure.

This resume is created in 7 minutes.
Summary
Motivated Customer Service specialist.Dedicated well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.Dedicated, motivated to maintain customer satisfaction and contribute to company success.Eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialize in quality, speed, and performance improvements. Highly enthusiastic customer service professional with 5 years client interface experience.

Skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Active listening skills
  • Strong organizational skills
Experience
10/2016
Live Answer Customer Service Specialist Carolina Health Care System Charlotte, NC
Created new processes and systems for increasing customer service satisfaction.
 
Cross-trained and provided back-up for other customer service representatives when needed.
 
Answer inbound calls as assigned and appropriately direct callers to assigned physicians.
 
Completed and submitted clinical documentation in accordance with agency guidelines.
10/2014 to 10/2016
Information Service Assistant Carolina Health Care System Charlotte, NC
Maintained up-to-date knowledge of hospital policies regarding payments, returns and exchanges.

Created new processes and systems for increasing customer service satisfaction.
Managed clerical needs of company employees, including copying, faxing and file management. Handled emergency calls and codes
Oversaw office inventory by restocking supplies and making purchase orders.
Managed clerical needs of company employees, including copying, faxing and file management.
Education and Training
1999
High School Diploma: Regents West Mecklenburg High Charlotte, NC, United States
2004
Associate of Science: Human Services Central Piedmont Community College - Merancas Campus Huntersville, NC, United States
This resume is created in 7 minutes.
Summary
Fluent in English reading, writing and speaking.
Very polite and understanding when it comes to dealing with customers. Provides customer satisfaction by helping out in anyway possible.
Experience
24/7 Intouch March 2017 to August 2017 CSR / Chat support
  • Handled Airbnb account
  • Basic billing and price breakdown
  • Updates on the reservation
  • Mediated between the Host and the Gust
Microsourcing August 2015 to November 2015 Customer Service Representative
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answered chat and email inquiries.
  • Edited account documents.
  • Processed payments via phone.
Stellar May 2015 to August 2015 Sales agent
  • Handled airline bookings for Jetstar.
  • Collected payments via online transactions and credit card payments.
  • Made sales via changing the bookings of the customer and making new bookings as well.
  • Answered basic inquiries regarding the airline we support.
VXI November 2014 to May 2015 Tech Support
  • Did troubleshooting for high speed internet and home phones.
  • Soft up selling of Comcast services.
  • Basic billing inquiries.
Teletech May 2013 to November 2014 Tech support
  • Level 2 tech support for internet services.
  • Troubleshooting internet speeds and settings.
STREAM Global Services December 2011 to May 2013 Customer Service Representative
  • Customer Care.
  • Basic Troubleshooting of broken radios.
  • Handled customers billings and payments.
  • Did up selling for radios on promo
​​
7107 Islands Cruise Shipping Co December 2009 to December 2011 Personal Assistant
  • Handled all meeting schedules and documents on a daily basis.
Education
KALAYAAN College 2011 Bachelor of Arts: Psychology Psychology
JASMS 2007 High School Diploma
This resume is created in 7 minutes.
Summary
 To find a challenging position where I can get maximum chance of learning and growth as a proficient, innovative and committed person in accordance with organization's policy.
Skills
  • Quick learner
  • Results-oriented
Experience
09/2017 to Current
Customer Experience Sales Floor Associate Walmart Stouffville, ON
05/2017 to 09/2017
Cashier Bamiyaan Kabobs Restaurant Markham, ON
01/2015 to 05/2017
Live in Caregiver Private Home Markham, ON
01/2013 to 12/2014
Childcare Management Private Home Turbat, Pakistan
10/2009 to 12/2013
Teacher Sayad Hashmi High School Turbat, Pakistan
Education
2009
Bachelor of Science Balochistan University Turbat Pakistan
Certifications
Microsoft Office by National Commission for Human Development    2007
First Aid and CPR by Rescue7                2018
Languages
Can read, write  and speak English fluently.
This resume is created in 7 minutes.
Summary
Currently, I am a graduate with the 2018 graduating class at the Academy at Larragoite. I am seeking an entry level position where I may utilize my organization, problem solving, and people skills. My previous employment history includes entry level book-keeping for an architect, various social media monitoring, and landscaping. 
Skills
  • Computer proficient
  • Client-focused
  • File/records maintenance
  • Results-oriented
  • Financial records and processing
Experience
Bookkeeper Sep 2017 to May 2018
Birkani Architects Santa Fe, NM Monitored and kept track of financial and inventory records for an architect.
Chat Room Monitor May 2015 to Aug 2016
Twitch.tv Santa Fe, NM Coordinated editing of various posts and members that did not promote positive and productive information.
Education and Training
High School Diploma, College preparatory 2018 Academy At Larragoite Santa Fe, NM, United States 3.0 GPA
Activities and Honors
*Member of the school robotics club
*Graphic Designer for the school newspaper
*Member of the honors society
*Member of the junior varsity soccer team
This resume is created in 7 minutes.
Summary

CERTIFIED CDL DRIVER 20 PLUS YEARS OF PROGRESSIVE WORK EXPERIENCE IN TRANSPORTATION WILL MAINTAINING A CLEAN DRIVING RECORD . EXTENSIVE EXPERIENCE IN SUPERVISION IN A MANUFACTURING ENVIRONMENT. 

Skills
  • OVER 20 YEARS IN THE POULTRY INDUSTRY  
  • MICROSOFT COMPUTER SKILLS(OUTLOOK, EXCEL, WORD, POWERPOINT)
  • KNOWLEDGEABLE IN SAP TRAINING 
  • 2 YEARS CARPENTER TRAINING
  • SUPERVISE AND COORDINATE ACTIVITIES OF EMPLOYEES.
  • INTERVIEW AND HIRE HAUL DRIVERS
  • SCHEDULE AND COORDINATE DELIVERIES IN TIMELY MANNER.
  • ABLE TO MANAGE INVENTORY OF SUPPLIES AND INCOMING LOADS EACH DAY.  
  • TRAINED IN POULTRY WELFARE
  • CERTIFIED FORKLIFT INSTRUCTOR.
Experience
06/2012 to Current
REGIONAL MANAGER MARSHVILLE ADMINISTRATION Marshville, NC
*ADMINISTRATE AND MONITOR 7 TO 9 AREA MANAGERS WITHIN FOUR DIFFERENT STATES
*WORK WITH INTERNAL PARTNERS, CONTRACT CATCHERS, FARM MANAGERS, AND CONTRACT GROWERS TO ENSURE SUPPLY DEMANDS ARE MET.
*SUPERVISE TWO MAINTENANCE SHOPS WHILE OVERSEEING OVER 200 PIECES OF ROLLING STOCK.
*MANAGE OVER 30 CHICKEN CATCH CREWS
*RESPONSIBLE AND ACCOUNTABLE FOR OVER 200 EMPLOYEES
*OVERSEE COMPANIES DRIVERS AND CONTRACT LIVE HAUL DRIVERS
*STAYS ABREAST AND ENSURES COMPLIANCE OF ALL DOT REGULATIONS. 
*UNDERSTAND AND IMPLEMENT PPC SAFETY POLICIES.
*WORK WITH VARIOUS TYPES OF BIRDS AND ENSURE THAT ANIMAL WELFARE PRACTICES ARE BEING EXECUTED. 

12/1992 to 06/2012
LIVE HAUL TRUCKING OPERATIONS MANAGER Gold Kist Inc / Pilgrim Pride Sumter, SC
*SUPERVISES AND COORDINATES THE ACTIVITIES OF SUBORDINATE EMPLOYEES. 
*CONDUCT AND DOCUMENT MONTHLY SAFETY MEETINGS.
*CONTACTS EACH CREW BY PHONE OR VISIT EACH WEEK ESTABLISHING EFFICIENCY PROJECTS OR COMMUNICATION PROGRAMS FOR DECREASING DOA/S, INCREASING EFFICIENCY AND INCREASING COMMUNICATION.
*PREPARED WEEKLY WRITTEN REPORTS TO CREW LEADERS ON PERFORMANCE, STAFFING, TRANSPORATION, SUPPLIES AND GROWING SATISFACTION.
*ADMINISTER CORRECTIVE DISCIPLINARY ACTION TO SUBORDINATES
*INVESTIGATE ACCIDENTS RESULTING IN INJURY. 
*TRAIN ON SCHEDULING
*KEEP RUNNING INVENTORY OF SUPPLIES AND INCOMING LOADS EACH DAY 
*MONITOR MAINTENANCE OF EQUIPMENT, SUPPLY NEEDS AND DRIVERS ON PRE-TRIPPING MACHINES.
Education and Training
1992
TRADE SCHOOL: DOT COMPLIANCE NEI TRUCK DRIVER SCHOOL CHARLESTON, SC, US
1985
High School Diploma Manning High School Manning, SC, United States
Activities and Honors
SERVED IN MILITARY AND WAS HONORABLY DISCHARGED, *1 
FE DUBOSE VOCATIONAL CENTER, 2YEARS CARPENTER TRAINING, *1
NEI TRUCK DRIVER TRAINING COURSE COMPLETION, *1992