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Professional Profile
Results-oriented manager successful in building and motivating dynamic teams. Equipped with extensive experience driving company growth through by identifying loss prevention and inventory control best practices. 
Skill Highlights
  • Inventory management
  • Retail merchandising 
  • Team leadership 
  • Operations management
  • Complex problem solving
  • Employee training
  • Loss prevention comprehension
  • Store operations
  • ERP and WMS distribution systems
  • Imports and exports
  • Manufacturing and warehouse procedures
  • Global logistics
Experience
International Lead Jan 2018 to Current
Paragon 28 Englewood, CO
  • Communicates to leadership department updates and project developments on a routine basis.
  • Partner with the Purchasing team on inventory availability and shippable product.
  • Ensures the day to day priorities of the Distribution Center, as they relate to International order processing, are met and the team is working cohesively and efficiently.
  • Responsible for training and ongoing development of International order processing personnel.
  • Compiles and maintains manual or computerized records such as material inventory, in process production reports, and status of material locations.
  • Enter International orders in ERP and ensure their pick, pack and ship accuracy.
  • Prepare all necessary shipping documentation and ensure that shipments are tracked to destination.
  • Package materials and equipment ensuring that International shipping documentation is accurate and materials are protected adequately for shipment.
Distribution Coordinator May 2017 to Jan 2018
Paragon 28 Englewood, CO
  • Accurately and efficiently fulfills customer orders
  • Cleans and builds kits according to business demands and build schedules
  • Clearly communicates order status to the sales field
  • Maintains correct inventory through cycle counts
  • New product receiving and accurate processing.
Store Manager Aug 2014 to Mar 2017
Big 5 Sporting Goods Beaverton, OR
  • Worked closely with district manager to formulate and build a plan of action for daily increase of store sales.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to balance company demands and customer satisfaction.
  • Completed weekly schedules according to payroll policies.
  • Directed and supervised employees engaged in sales, inventory management and reconciling POS transactions. 
  • Maintained daily log of business statistics.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected policy infractions
  • Managed store security needs in a tactful and effective manner.
First Assistant Manager Jan 2013 to Sep 2014
Big 5 Sporting Goods Tigard, OR
  • Completed a series of training sessions to advance from Assistant Manager to Relief Store Manager.
  • Responsible for management of two highest grossing departments: firearms and footwear.
  • Interviewing and hiring of part time staff members.
  • Vested stake in store sales and promotional numbers due to accountability in higher management position.
  • Maintained and gained new business connections through local youth leagues, school teams and community groups.
  • Wrote order supply requests to replenish merchandise based on seasonal demand. 
Second Assistant Manager Apr 2012 to Jan 2013
Big 5 Sporting Goods Hillsboro, OR
  • Answered customers' questions and addressed problems and complaints.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Stocked and restocked inventory when shipments were received.
Management Trainee Nov 2011 to Apr 2012
Big 5 Sporting Goods Tigard, OR
  • Delivered excellent customer service by greeting and assisting each customer.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, payment and exchange policies, and security practices.
  • Recommended merchandise based on customer needs.
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock and processed shipments.
Education
Sociology 5/2011 Linfield College McMinnville, OR Emphasis in Media Representations with a Minor in Philosophy
This resume is created in 7 minutes.
Education and Training
Florida Gulf Coast University | | Fort Myers, FL, US Bachelor of Science in Communication 2018

Graduated Fall 2018 with a 3.4 collegiate GPA

Experience
Marshalls | Hollywood Hills, FL Cashier/ Sales Associate 05/2013 - 06/2016
  • Coached new hires to design and create a conductible sales floor.
  • Processed new merchandise then created floor plans and displays to best pitch to customers handled layaway.
  • Designed new floor plans for the men's section, leading to a 7% bump in sales.
Enterprise Rent-A-Car | Ft Myers, FL Management Trainee Intern 06/2017 - 08/2017
  • Established a sales pitch and customer relations.
  • Networked with hundreds in the Enterprise family.
  • Interviewed thousands of customers to ensure satisfactory service.
BJ's Brewhouse | Fort Myers, FL Head Server 05/2016 - Current
  • Earned a top 50 server ranking for August, July and November for all Florida BJ's locations.
  • Moved from bus-boy to a head server through reliability and work ethic.
  • Trained new servers on menu items and restaurant standards.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Accomplishments
  • Maintained a 3.4 GPA while active in multiple on campus organizations, and a part time job.
  • Conducted 200+ hours of philanthropy and volunteer work in the past three years.
  • Improved revenue at BJ's by being a top 50 server in sales and customer service at all BJ's Brewhouses in Florida.
Activities and Honors
  • The Ability Experience for the past two years. Owned and operated by Pi Kappa Phi, The Ability Experience is a nonprofit organization that helps promote awareness and raise money for the disabled.
  •  Last semester alone, the Florida Gulf Coast chapter of the Ability Experience raised over 1,000 dollars. 
This resume is created in 7 minutes.
Work History
01/2015 to Current
Account Manager Enterprise Holdings Atlanta, Georgia
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
  • Monetized dormant leads to increase profits.
  • Negotiated and prepared sales contracts for new and existing customers.
  • Contacted customers to set up meetings, check on needs and propose additional offerings.
12/2014 to 01/2015
Account Coordinator Enterprise Holdings Atlanta, Georgia
  • Managed contract with a personal portfolio of $9 million+ annually
  • Established and developed new account contacts resulting in 25% growth annually
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
06/2014 to 01/2015
Assistant Branch Manager Enterprise Holdings Atlanta , Georgia
  • Developed sales strategy to meet established sales objectives.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Created, planned, and participated in sales plans, both inside and outside, on a regular basis resulting in 35% growth of business
  • Implemented process improvements to increase productivity.
12/2013 to 07/2014
Management Trainee Enterprise Holdings Atlanta, Georgia
  • Ranked "Top Management Trainee" 4 out of 6 months
  • Attended "Top Performers Club" 5 out of 6 months
  • Promoted within 7 months to Assistant Manager
04/2013 to 07/2013
Special Events Coordinator Children's Healthcare of Atlanta Atlanta, Georgia
  • Worked with Executive Director in the planning and designing of the annual awards breakfast conference with over 300 participants from the corporate, governmental, and philanthropic community
  • Planned and executed summer safety program reaching over 500 children, ages five to fourteen, in Gwinnett County
  • Responsible for $45k sponsorship goal, $125k in grants, and additional in-kind donations to help with program expenses
  • Supported Chief Operating Officer with daily operational functions.
Education
2013
Bachelor of Science: Health Education
Georgia College and State University - Milledgeville, GA
  • Minor in Community Health
  • Recipient of HopeScholarship
  • President, Red Cross Campus Organization
  • Social Events Coordinator, Zeta Tau Alpha
  • Publication and Promotion Chair, AIDS Organization (A.N.G.E.L.S.)
  • Promotion and Event Coordinator, Public Health Student Organization
Summary

Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

Skills
  • Self-motivated
  • Customer rapport
  • Account development
  • Proficiency with CRM systems
  • Sales reporting
  • Oral and written communication
  • Highly competitive
This resume is created in 7 minutes.
Summary
Middle School AVID Teacher possessing strong leadership qualities and the capacity to manage challenging behavior calmly and effectively. Committed to the academic and social success of every student. Specializes in multi-subject classroom teaching and individual counseling. Establishes positive relationships with students, fellow professionals, and parents.
Highlights
  • Lesson planning expertise
  • IEP familiarity
  • Resource management
  • Social Emotional Learning District Liaison for Tomlin Middle School
  • Voted by peers as 2015-2016 "Most Helpful" SEL Champion for Hillsborough County
  • Frameworks of Tampa Bay LifeSkills Program Pilot Teacher
 
 
  • Multi-subject tutoring experience
  • MS Office proficient
  • Coaches Tomlin Middle School volleyball team with 24 children
  • STEP Program Support Teacher
  • Certified to teach AVID, Business Technology K-12, Social Studies 6-12
  • Voted October 2016 SEL School of the Month: Tomlin Middle School
Experience
06/2014 to Current
AVID Elective Teacher/STEP Program Support Teacher Tomlin Middle School Plant City, Florida Academic Elective/Enrichment class designed to support college readiness and success in a global society for students who have great learning potential but are challenged with lack of support and/or organizational skills needed to be successful. Conducts small group and individual classroom activities with students based on differentiated learning needs. Holds twice weekly student led cross-curricular tutorial sessions. Hosts after-school cross-curricular tutoring opportunities for at-risk students. Participates in ongoing staff training sessions.  
02/2014 to 06/2014
Business Technology Elective Teacher 6-8th Grade Tomlin Middle School Plant City, Florida Elective/Enrichment class designed to teach students business-related skills including MS Office programs, introduction to web design/coding, and professional etiquette for cultivating Future Business Leaders. Instructed through Project Based Learning, discussions and demonstrations. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
05/2013 to 02/2014
Operations Management Trainee HD Supply White Cap Lakeland, Florida Inventory and Loss Prevention Specialist. Responsible for supporting daily operations for retail store-front and warehouse distribution. Supported sales teams in creating bids for construction jobs and managing delivery of materials to job sites.
Education
2006
High School Diploma Plant City High School Plant City, Florida, USA
Honors Graduate with a 5.13 GPA
2010
Bachelor of Arts: Interpersonal and Organizational Communications University of South Florida Tampa, Florida, USA Major coursework in Family, Health, and Organizational Communication.
2016
Alternative Teacher Certification: Education School District of Hillsborough County Tampa, Florida, USA Alternative Certification Program approved by the Florida Department of Education. Coursework in Advanced Classroom Management training, Reading to Learn, ESOL, Ethics and Professional Conduct, Crisis Intervention Training, Teaching with Technology, and Effective Teaching Strategies. Participates in ongoing professional development in-service including but not limited to: Gurian Institute for Gender Specific Education, Teach Like A Pirate, CHAMPS, AVID Summer Institute and Path Training, and various others related to current position.
This resume is created in 7 minutes.
Education
Bachelor of Arts: International studies , 2016
Colorado State University - Fort Collins

Associate of Arts: Spanish, 2016
Colorado State University - Fort Collins
Skills
  • Fast learner
  • Passion for Technology
  • Building Customer Service
  • Advanced Spanish Skills
  • Professional Customer Interactions
  • Brand Awareness
  • Strong Interpersonal Skills
  • Networking Opportunities
Work History
Intern & Management Trainee, 05/2016 to Current
Enterprise Rent-a-Car, Fort Collins
  • Top Performer Sales Additional Revenue - July & August.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prospected and conducted weekly visits to Body Shops, Car Dealerships, Insurance agencies & Universities increasing revenue 
  • Exceeded targeted Additional Revenue goals by 5 %.

 

Footwear Lead Athlete & Cashier, 07/2012 to 06/2015
NIKE Factory Store Loveland, CO
  • Increased Department profits through effective sales training to employees 
  • Educated Employees about the brand to incite excitement about the company's mission and values.
  • Received customer payments.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
Cashier, 04/2016 to 06/2016
Schrader Oil Loveland, Colorado
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Alerted customers to upcoming sales events and promotions.
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Professional Summary
Motivated hospitality professional with a desire to lead others. I would like to utilize my skills to grow my career and help develop others.
Skills
     
  • Luxury guest services
  • Adaptability and responsiveness
  • Reservations and booking system experience
  • Budgeting and cost control
  • Staff training
  • Inventory management systems
  • General housekeeping
  • Courteous and helpful
  • Human resources knowledge
  • Documentation
  • Resourceful nature
  • Verbal/written communication
Work History
11/2014 to 02/2017
Guest Services Manager Wyndham Vacation Ownership Big Bear Lake, CA & Depoe Bay, OR
  • Promoted to GSM after one year and continued advancement to a larger property with multiple HOA's.
  • Responsible for hiring, training, coaching, mentoring, and firing associates on my immediate teams.
  • Responsible for retail operations and guest activity operations for a 120 unit campus style property and a 170 unit campus style property.
  • Partnered with engineering and housekeeping to set up the most successful operational plans on a daily basis.
  • Implemented schedules and training to coincide with QA, IA, and Health and Safety audit standards.
  • Implemented associate recognition programs to help drive results for check in scores, resort staff scores, and overall experience scores.
  • Successfully completed multiple corporate training programs for advancing managers.
12/2013 to 11/2014
Guest Services Supervisor Wyndham Vacation Ownership Anaheim, CA
  • Greeted and welcomed all hotel guests with a smile.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Worked hands on with associates to improve problem resolution and customer service excellence.
  • Worked with housekeeping to improve room readiness for a 230 unit high rise property.
  • Resolved customer issues in a timely manner.
  • Resolved conflict among staff
10/2009 to 02/2012
Front Desk Supervisor Caravelle Resort Myrtle Beach, SC
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Worked with Food and Beverage Manager, Group Sales Manager, Reservations Manager, and Golf Director to increase sales and efficiency of departments.
10/2007 to 02/2009
Front Desk Manager Best Western President Hotel New York, NY
  • Responsible for selling hotel over capacity on a nightly basis.
  • Responsible for developing relationships with local merchants to offer our guests a better experience.
  • Responsible for submitting and maintaining customer loyalty program for Best Western brand.
  • Responsible for training and developing associates in my department.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
05/2006 to 05/2007
Management Trainee Caravelle Resort Myrtle Beach, SC
  • Worked in each department for a minimum of one month in order to learn company policies and procedures.
  • Selected to participate as one of five out of over 100 applicants.
  • Worked directly with the developer for three months during a 15 million dollar renovation. Responsible for punch lists and turning rooms back over to operations after construction, preventive maintenance, and housekeeping.
  • Responsible for resort activities for seasonal guests and long term guests.
  • Responsible for a front desk of a 1200 unit 9 building ocean front property with multiple HOA's.
Education
1999
High School Diploma:
Waccamaw High School - Myrtle Beach, SC
Associate of Arts: Business Horry Georgetown Technical College - Myrlte Beach, SC
2018
BBA: Hospitality Management
Devry - Pomona, CA
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Professional Summary

Outgoing communicator adept at managing a wide range of employee relations issues. Thorough understanding of the importance of external and internal communication protocols. Accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Seeking an Entry Level Recruiter position in order to promote a positive and productive work environment. 

Skills
  • New employee orientations
  • Employee recruitment
  • Ability to work in a fast paced high pressure work environment while executing delegated tasks and assignments
  • Thorough understanding of developing and implementing HR policies and procedures
  • Excellent written and verbal communication skills 
  • Proficient in Microsoft Office Suites
  • Superior organizational and management skills
Work History
Assistant Branch Manager , 07/2015 to Current
Enterprise Rent A Car Sugar Land, TX
Develop essential skills of customer service, top sales performance and profitability, employee development, and business growth; ranked #3 Assistant Manager in Houston Group for Quarter 3 FY16
  • Train employees through ‘one on ones', role playing, and competitions to create positive sales culture and increase promotions
  • Assist branch manager and area manager in new-hire interview process and conduct monthly and annual employee reviews
  • Accountable for employee scheduling/ timesheets, branch marketing, and bi-weekly management of accounts receivables
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Contributed to a 15% fleet growth over a span of 3 months
  • Supervised sales staff and assisted with interviewing and hiring
Management Trainee, 10/2014 to 06/2015
Enterprise Rent A Car Sugar Land, TX
  •  Developed rapport with customers to meet sales goals and monthly road-maps (SMART goals) 
  • Effectively communicated with colleagues, clients, vendors and the senior management
  • Managed regular enterprise operations including a fleet of 100+ vehicles and ensured smooth project operations
  • Acted as interim branch manager during times of manager's absence 
Education
Bachelor of Science: Business , May 2014
Indiana University, Kelley School of Business - Bloomington, IN
Concentration: Marketing; Psychology Minor
This resume is created in 7 minutes.
Professional Summary
Dynamic Account Specialist who thrives in high pressure, team atmospheres. Effectively serves as the first point of contact for employee-related issues. Adept at successfully solving complex problems and leverages strong organizational, technical and interpersonal skills.
Skills
  • Strong presentation skills
  • Project management authority
  • Expertise in invoice and payment transactions
  • Exceptional organization
  • Budget development
  • Advanced computer proficiency (both PC and Mac)
  • Strong in MS Access and Excel
  • Superior attention to detail
  • Expertise in invoice and payment transactions
Work History
Account Specialist, 01/2013 to Current
Enterprise Rent-A-Car Southfield, MI
  • Increased Enterprise software platform usage within assigned territory by 45% in a year's time.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Enrolled and trained business partners on Enterprise software platforms.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Analyze and interpret length of rental and customer growth trends for national business partner.
  • Utilize data analysis to assess company status to assist in optimized account growth.
  • Provide concise data reports and clear data visualizations for management and business partners.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Account Representative, 12/2007 to 12/2012
Enterprise Rent-A-Car Farmington Hills, MI
  • Use consultative selling to provide the best experience, focusing on customers' needs.
  • Prepared sales contracts and responded to telephone and in-person requests for information.
  • Coordinate presentations to local business partners increasing referral business as well as completing  customer searches to generate new leads.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responsible for developing new business, maintaining current relationships, and monitoring cost control.
  • Acts as a liaison between Enterprise and business partners.
  • Earned numerous recognitions for exceptional customer service.
Management Trainee, 03/2007 to 11/2007
Enterprise Rent-A-Car Chamblee, GA
  • Identify and allocate resources to attain project objectives.
  • Assessed and analyzed competitive environment and provided appropriate reports and recommendations to chain of command.
  • Assist in making budget plans and risk management strategies.
  • Manage regular enterprise operations and ensure smooth project operations.
  • Check and review the quality assurance process to deliver quality project to the client.
Finance Assistant, 01/2006 to 01/2007
Michigan Republican Party Lansing, MI
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Supervised 2 interns and 10 volunteers for events and office assistance.
  • Created innovative promotional marketing strategies to attract a new donor base as well as organizing weekly and monthly communications and events. 
  • Successfully helped raise over $2,000,000 in a 9-month campaign span.
  • Drafted and reviewed financial statement compilations before being approved by partners.
Education
Bachelor of Arts: Social Relations and Public Policy, 2005
James Madison College - Michigan State University - East Lansing, Michigan
Social Relations and Public Policy