Member Service Representative resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills
  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention

 Organization

 Friendly

Work History
Rural Carrier Associate, 05/2015 to 12/2015
United States Postal Service Aulander, North Carolina
An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
Convergy's Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sales Representative, 06/2012 to 03/2013
Centurylink Tarboro, North Carolina
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
Gates Correctional Center Greenville, North Carolina
 A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
Army National Guard Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.

Education
Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours

This resume is created in 7 minutes.
Career Overview

Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

Qualifications
  • Call center experience
  • Inbound and outbound calling
  • Active listening skills
  • Account management
  • Strong problem Solving Ability
  • High Customer Service Standards
  • Clear Communication Skills
  • Attentiveness
  • Attention to Detail
  • Adaptive Team Player
  • Conflict Resolution Proficiency
Work Experience
Mega Energy LLC February 2020 to Current Customer Service Representative
Sugar Land, TX
  • Answering Inbound calls daily
  • Assisting customers with their account & billing inquiries
  • Enrollments & renewals
  • Promptly responding to general inquiries from customers via mail, e-mail and fax
  • Providing accurate and appropriate information in response to customer inquiries
  • Order processing & data entry
  • Other general office duties
Anthem Inc September 2018 to February 2020 Client Service Representative
Houston, TX
  • Answer approximately 80-100 calls daily in a high volume call center
  • Assist medical providers with eligibility and authorization inquiries 
  • Assist members with submitting medical appeals
  • Assist members with their benefit inquiries
  • Assist members with finding primary care doctors & specialists
  • Assist members with scheduling doctors appointments
  • Data Entry
 
Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
Houston, TX
  • Answering inbound calls daily via internet phone system
  • Assisting customers with their account & billing inquiries
  • Providing accurate and appropriate information in response to customer inquiries
  • Promptly responding to general inquiries from customers via mail, e-mail and fax 
  • Enrollments & renewals
  • Order processing & data entry
  • Problem solving
  • Payment processing on a secured payment system 
  • Handling returned mail & outgoing mail
  • Other general office duties
Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
Houston, TX
  • Answering inbound calls daily in a high call volume call center
    • Assisting customers with their account inquiries
    • Data & order entry
    • Payment processing on a secured payment system
    • ​Other general office duties
    LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
    Houston, TX
    • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
    • Updated customers financial status information 
    • Received and applied payments to delinquent accounts
    • Assisted customers with their account inquiries 
    • Negotiating & problem solving
      United Recovery Systems March 2009 to June 2010 Collections Representative
      Houston, TX
      • Answered inbound calls daily from approximately 100 account holders
      • Problem solving & negotiating
      • Received and applied payments to delinquent accounts 
      • Created repayment plans based on account holders financial status and repayment abilities 
      • Updated customer accounts with interactions, payments and personal information
      • Data entry
      Education and Training
      Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
      • Registered Dental Assistant
      North Star Academy High School Diploma Houston, TX

      This resume is created in 7 minutes.
      Professional Summary

      Highly motivated Retail Sales professional offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Experienced with working in fast-paced environments and meeting deadlines.

      Skills
      • Customer service
      • Computer and data entry proficient
      • Quick learner
      • Positive and friendly
      • Professional telephone demeanor
      • Order fulfillment
      Work History
      Store Associate Oct 2018 - Current
      Dollar Tree Loma Linda, CA
      • Greeted customers, helped locate merchandise and suggested suitable options
      • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
      • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
      • Used POS system to process sales, returns, online orders and gift card activations
      • Answered questions about store policies and concerns
      • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
      Customer Service Representative Apr 2014 - Oct 2017
      Party Plus INC. Redlands, CA
      • Described printing and event services available to customers, thoroughly explaining product information and care of orders
      • Answered incoming calls, emails and faxes addressing customer requests, orders, and resolving problems in a fast-paced environment
      • Coordinated schedules and timelines for all orders, maintained deadlines and provided all updates to orders with customers via phone and email
      • Communicated with vendors regarding back order availability, future inventory and special orders
      Education
      High School Diploma Dec 2011
      Options For Youth-Victorville Charter High School Fontana, CA
      Associate of Arts San Bernardino Valley College San Bernardino, CA

      This resume is created in 7 minutes.
      Summary

      Experienced Customer Service Representative II with a background in leadership holding over 4 years of demonstrated knowledge/competency in servicing both internal and external customers who consistently meets and exceeds performance standards. Looking to support management in ensuring an efficient and cost effective department by planning, coordinating and supervising all administrative, operative and employee functions as Team Leader I.

      Skills
      • Six Sigma Process Improvement Methodologies
      • Strong organizational skills
      • Ability to utilize corporate production and reporting systems
      • Excellent analytical skills
      • Claims, membership and billing inquiry experience
      • Knowledge of Project Management process
      • Problem resolution
      • Coaching and mentoring
      • Performance monitoring
      • Consultation and advisory
      Experience
      Customer Service Representative (CSRII) 04/2014 to Current Blue Care Network of Michigan Southfield, MI
      • Participates with Quality Improvement Workgroup to increase overall quality scores within the department
      • Analyzed all 2018 4th Qtr quality errors to target CSR common issues and recommended improved systems which will expedite work
      • Created informational material to support servicing of commercial accounts
      • Exceeded organizational metrics and goals (459) by 80% (370) for ACHT over a 6 month period
      • Reduced wrap and documentation metrics by 18% over the same time period
      Commercial Sales Manager 04/2014 AutoZone Traverse City, MI
      • Developed, and implemented new and improved systems that increased Commercial sales by over 50%
      • Prepared presentations from statistical reports to present to both internal and external personnel
      • Trained, coached and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
      • Analyzed both routine and non-routine reports for implementation of improved production workflows
      • Represented Commercial Sales division in work group meetings and at annual conference
      • Maintained effective working relationships and high customer service levels with various auto repair shop owners adding multiple new accounts withing my first 3 months
      • Supervised 11-15 store employees as 2nd in command to Store Manager
      Education and Training
      Six Sigma Black Belt: PROCESS IMPROVEMENT Lawrence Technological University Southfield, MI, United States
      Bachelor of Arts: PSYCHOLOGY Albion College Albion, MI, United States
      High School Diploma: JUNIOR RESERVE OFFICERS' TRAINING CORPS Charles C. Rogers Military Academy Detroit, Mi

      Cadet lieutenant colonel (C/LTC)