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Summary
Energetic team-player eager to bring strong, creative and intellectual skills to the company. I am a very diligent and versatile professional who strives for success. 
Skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
Experience
01/2018 to 04/2019
Studio Manager Oxean Drive Studio ATLANTA, GA
  • Welcomed all individuals, including clients and customers, and ascertained their needs by asking open-ended questions.
  • Interpreted drawings, sketches and work orders.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Developed templates for e-newsletters, presentations and reports.
  • Prioritized graphic workload and effectively coordinated multiple projects.
07/2017 to 09/2018
Audio Visual Technician/Production Assistant Toralai Films ATLANTA, GA
  • Employed best practices and safety protocols during equipment installations, including projectors and speakers.
  • Followed specifications to pull and terminate cables.
  • Reviewed and analyzed blueprints and diagrams to identify project specifications.
  • Utilized industry best practices in pulling low-voltage cabling.
  • Supervised a crew of audio-video installation team members, including subcontractors.
02/2013 to 08/2017
Warehouse Package Handler FedEx Ellenwood, GA
  • Loaded and unloaded delivery trucks per shift.
  • Loaded products weighing up to 150 pounds onto trailers for delivery.
  • Monitored department performance data to identify and avoid potential risks.
  • Communicated with floor managers to determine merchandise placement.
  • Inspected product load for accuracy and safely transported it around the warehouse.
09/2016 to 06/2017
Program Coordinator BOYS AND GIRLS CLUB OF METRO ATLANTA EAST POINT, GA
  • Monitor students' progress, and provide students with assistance in resolving any problems.
  • Set standards and goals, and help establish programs to carry them out.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
  • Create a safe and fun environment that is conducive to the success of the students.
09/2015 to 02/2016
SALES ASSOCIATE/ PERSONAL SHOPPER DECIBEL CLOTHING STORE BOUTIQUE MORROW, GA
  • Inventory stock and requisition new stock.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Greet customers.
  • Suggest fashion.
02/2014 to 07/2015
GUEST SERVICES Target Store EAST POINT, GA
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
Education and Training
Clayton State University Morrow, GA, USA
Activities and Honors

Breaking The Chain Teen Summit

NSHSS(National Society of High School Scholars)


INTERNSHIPS

Mean Street Studio

Generation Now/ Atlantic Records

94.5 Radio


This resume is created in 7 minutes.
Professional Summary
Productive and driven to accomplish data entry tasks on time or ahead of schedule. Extensive training in Microsoft Office.
Skills
  • 9 years data experience
  • QuickBooks Pro, Word, Excel
  • Ten Key - 12,000 kpm
  • Typing - 40-45 wpm
  • Word processing
  • Accurate and detailed
Work History
Volunteer Data Entry, 01/2018 to Current
Japanese Friendship Garden Phoenix, AZ
  • Enters data into databases in a timely and accurate manner.
  • Obtains scanned records and uploads them into the database.
Volunteer Shopper, 09/2016 to Current
Duet Phoenix, AZ
  • Shop and restock weekly groceries.
  • Report hours and functions to agency.
Data Entry Processor, 08/2011 to 11/2011
DKA Phoenix, AZ
  • Optimized service procedures to increase customer satisfaction.
  • Entered alpha numerical data in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Organized forms, made photocopies and prepared correspondence and reports.
Data Entry Operator, 08/1997 to 02/2000
Data Processing House Tempe, AZ
  • Analyzed and input drug claims for reimbursement.
  • Entered alpha numerical data in a timely and accurate manner.
  • Knowledge of National Drug codes and identified explanation of benefits.
Education
Associate of Arts: General Business, 2008
Phoenix College - Phoenix, AZ
Certificate: Microsoft Office, 2011
Computer Skills Institute - Phoenix, AZ
This resume is created in 7 minutes.
Professional Summary

Proven leadership skills and experience. Successful career transitions from high-end retail , to animal shelter adoption supervisor, managing a swim team, becoming a licensed realtor, certified fitness instructor, as well as raising a family.

Skills
  • Flexible and adaptive.
  • Self motivated.
  • Hard working and adaptable to various professional expectations and requirements.
  • Proficient computer skills
  • Strong verbal communication
  • Conflict resolution
Work History
Licensed Real Estate Agent, 08/2007 to 04/2019
Berkshire Hathaway Home Services La Quinta, CA
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated contracts on behalf of clients.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Received yearly awards for top sales.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked for Bank of America/Countrywide as an REO agent for seven years during the market crash.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Advertised client properties on websites, through social media and in real estate guides.
Group Fitness Instructor, 02/2006 to 10/2018
Palm Valley Country Club Palm Desert, CA
  • Recruited club members for group classes and challenge groups.
  • Evaluated nutrition goals and progress for club patrons.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Monitored client progress in group settings and ensured safety through proper technique.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Coordinated and taught swimming lessons to children aged 1 year to adult
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Offered inspiration and guidance to all club members and group event patrons.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Provided guidance and inspiration to class members and recommended additional fitness resources.
President and Swim Coach, 03/2001 to 06/2008
Palm Desert Aquatics Swim Team Palm Desert, California
  • Oversaw and managed all aspects of running a large (130-member) swim team, including membership, coaching staff, grant writing, media relations, and parent involvement.
  • Hosted multiple swim meets with 500 swimmers participating and over 1,500 people in attendance.
Adoption Supervisor, 03/1993 to 06/1996
Humane Society Of Santa Clara Valley Santa Clara, CA
  • Formerly the largest animal shelter on the West Coast with 100 to 200 incoming animals per day.
  • Created a mobile adoption program , thereby bringing adoption opportunities to more segments of the community.
  • Decreased monthly adoption return rate an average of 40 percent.
  • Hired, trained, supervised and terminated employees, including assisting with the hiring of an animal behaviorist.
  • Established staff and volunteer training goals, policies and procedures.
  • Counseled shelter customers when euthanasia was necessary.
  • Effective communicator, promoting animals for adoption on TV and radio spots.
Retail Sales Consultant Personal Shopper, 01/1989 to 08/1993
I. Magnin Palo Alto, CA
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Met all sales goals on a regular basis.
  • Created a large customer base establishing repeat business.
  • Called customers when new merchandise and or sale was happening.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Oversaw deposits, processed financial transactions, and maintained inventory.
Accomplishments
  • Consistently received top sales awards every year as a realtor
  • Collaborated with a team of fitness trainers to implement a successful circuit training program.
  • Created a large customer base in retail , establishing relationships creating loyal, repeat customers.
  • Adopted out between 500 to 800 animals per month.
  • Successfully managed the largest USA swim team in the eastern section of Southern California.
Education
High School Diploma Valparaiso High School - Valparaiso In.

General

Real Estate, 2007
Realtor - La Quinta, Ca.
Certifications
  • CPR and first aid certified.
  • Spinning instructor certified.
  • USA certified swim coach.
This resume is created in 7 minutes.
Professional Summary
Highly motivated sales associate with 9 years extensive customer service and sales experience. Courteous and professional with a great sense of humor. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Skills
  • Fluent in Russian & English 
  • Teamwork 
  • Communication 
  • Problem Solving 
  • System Knowledge 
  • Computer Skills 
  • Guest Service Excellence 
  • Time management
Work History
Guest Service Agent, 04/2011 to 03/2014
Pittsburgh Marriott North Cranberry Township, PA
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted guests with any special requests during their visits.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Greeted all guests in a courteous and professional manner.
Server/Bartender/Manager, 03/2014 to 04/2016
Juniper Grill Cranberry Township, PA
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Built sales forecasts and schedules to reflected desired productivity targets.
Server, 04/2016 to 03/2017
Sienna Mercato Pittsburgh, PA
  • Consistently provided professional, friendly and engaging service.
Flight Attendant, 03/2017 to Current
United Airlines San Francisco , CA
  • Explained the use of safety equipment and answered passengers' questions.
  • Administered first aid to passengers experiencing medical emergencies.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue. 
Secret Shopper , 12/2017 to Current
Coyle Hospitality Mystery Shopping New York, NY
  • Interact with Company Employees
  • Make Purchases
  • Write Reports
  • File Reports
Education
Associate of Science: Business, 2016
Butler County Community College - Pittsburgh
Business
Languages
  • Fluent in Russian & English 
This resume is created in 7 minutes.
Education
Bachelor of Science: Cell and Molecular Biology 2016 San Francisco State University San Francisco, CA, USA
Professional Experience
Data Intake Specialist 04/2018 to Current CareMetx, LLC Oakland, CA
  • Manage over 300 data entry requests a week, meeting deadlines to improve and provide consistent workflow 
  • Maintain an accurate database storing sensitive medical information, ensuring all data is up to date
  • Oversee all inbound and outbound packages, enrollment forms, no response letter and PAP applications 
  • Ensure all patient enrollment forms comply with privacy guidelines, following HIPAA compliant rules 
  • Recognized as a high performing employee in third quarter of 2018 
Reimbursement Specialist 05/2017 to 01/2018 Genentech South San Francisco, CA
  • Maintained frequent phone contact with payer representatives, third party representatives, pharmacy staff and case managers 
  • Performed over 100 benefit investigations a week, providing  accuracy and efficiency
  • Exceeded daily performance standards and delivered on a deadline
  • Determined product coverage for patients in accordance with payer's authorization requirement
  • Managed payer profiles by recording payer specific data promptly into the system
  • Outstanding knowledge of the managed care industry, including government payers, and working knowledge of the commercial payer landscape
Store Shopper 01/2016 to 05/2017 Instacart San Francisco, CA
  • Enhanced customer services shopping experience through online grocery delivery service
  • Track and ensured customer order satisfaction through maintaining order accuracy for grocery items
  • Advised on product alternative options for customers grocery lists orders
  • Delivered on firm timing deadlines to ensure customer satisfaction and retention 
Skills


  • 2+ years of providing quality customer service
  • Full understanding of HIPAA and privacy laws
  • Proficiency in Microsoft Office and Google Suite
  • Fluent in Cantonese, proficient in verbal communication 
  • Schedule management and general administrative support 



This resume is created in 7 minutes.
Professional Summary
I own a Fet Life group and have moderated it since its inception. I throw parties several times a month and  mediate problems that have occurred between my party goers as well as within my  Fet Life group.

My substitute teaching position allowed me the privilege of teaching kids from kindergarten to grade 8. This allowed for a wide range of conflict resolution. I had to reason with children as young as 5, who just did not understand why they were not right, to kids as old as 14 or 15 who had ranging hormones and wanted nothing more than to test their limits. 

 I have discipline and work well on my own without someone needing to watch directly over me. 

 I have a lot to offer and am willing to give it my all. I would very much appreciate the chance to work for Fet Life. 
Skills
  • Self-motivated
  • Attention to detail
  • Reporting
  • Creative problem solving
  • Organizational abilities
  • Discipline
  • Strong written and verbal communicator
  • Positive and encouraging
  • Conflict resolution
Work History
Art Gallery Manager 08/1989 to 11/1997
J. Harold Smith Studio Greensboro, NC
  • Managed day to day activities of all employees.
  • Put together gallery shows and sending out invitations.
  • Settled conflicts that occurred in day to day activities.
  • Promoted the gallery in the media. 
  • Set forth schedules. 
  • Purchased inventory.
  • Hired and fired employees. 
Scheduler, Trainer, Mystery Shopper 11/1989 to 06/1999
Imaginus Training & Development Buffalo, NY
  • Evaluated customer service in a variety of environments and businesses.
  • Wrote lengthy reports and submitted them in a timely manner. 
  • Trained employees over the phone and offered guidance so they could put forth the best work possible for our firm. 
  • Schedule shops for 25 employees.
  • Dictate shops be submitted at a certain time and read over them to insure they are correct. 
  • Oversaw shoppers throughout all U.S. time zones and adjusted  schedule to meet the needs of all shoppers. 
  • Provided feedback and help when situation arose with shoppers and trainees. 
Mystery Shopper 10/1989 to Current
Best Mark, Confero, Kern Scheduling, and more. Nationally and Internationally, Every State
  • I have performed mystery shopping for a variety of companies for 30+ years. 
  • Write comprehensive reports that have taken up to three hours to finish.
  • Do evaluations on a set day and time frame.
  • Great attention to detail. 
  • Work in a variety of environments including banks, apartments, restaurants, the post office, hotels, and movie theaters. 
  • Make reports factual and neutral making sure not to interject personal opinion. 
Substitute Teacher 10/2005 to 05/2011
Forsyth Academy Winston Salem, NC
  • Proctored quizzes, tests, and standardized examinations.
  • Worked with principal's office on disciplinary and safety issues.
  • Instructed, tutored, and mentored individual students.
  • Utilized technology to enhance student education and grasp of materials.
  • Communicated with parents regarding student activities.
  • Encouraged learning through diverse strategies.
  • Maintained a safe and orderly classroom.
  • Instructed up to 30 students individually and in groups.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Enforced the school's student discipline code to deal with problem situations.
  • Created a classroom environment in which children could learn respect for themselves and others.
Education
High School Diploma: 1988 Holy Heart Of Mary High School - St. John's, NL, Canada
Associate of Arts: 2003 Guilford Technical Community College - Jamestown, NC