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Professional Summary
Hard-working and enthusiastic Surplus Coordinator who meets deadlines and works with a high level of multicultural awareness and adaptability, with some experience in training and in cooperate office settings.
Work History
SURPLUS COORDINATOR 06/2017 to Current
Independence Care System – New York, NY


  • Confirmed accurate completion of members Trust accounts for admission and review to the NYC Human Resources Administrations approval. Ensured all HRA guidelines were met.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Routinely collaborated with department managers to correct problems and improve services, Communicated with MDs to ensure client satisfaction and compliance, Help interview and train interns from the International H.S at Prospect Heights.
DOCUMENT MANAGMENT COORDINATOR 01/2016 to 06/2017
Independence Care System – New York, NY
  •  Responsible for maintaining all enrolled, dis-enrolled and exited member records, which includes filing paperwork and maintaining demographic information in ICS database.
  • Prepare  assessments for nurses and Care Managers; monitor assessment submission with respect to due dates.
  • Assist in ensuring compliance with signed Medical Doctor (MD) orders, following up with medical doctor, member and care manager as necessary to obtain signed compliance(s).
  • Provide general administrative and clerical support to the care management team.
PERSONAL SHOPPER 01/2015 to 01/2016
Instacart – New York, NY
  • Make calls to customers to verify replacements and out of stock items; process customers' orders through live chat.
  • Recommend item replacements for clients ensured that each purchase is tailored to the customer's needs.
  • Satisfaction ratings of 92% within two months, exceeding cooperate target, Developed positive customer relationships.
Skills
  • Records maintenance
  • Highly dependable
  • Detailed-oriented
  • MS Office i.e Excel PowerPoint
  • Conflict Resolutions
  • Excellent written and oral communication
Education
Bachelor of Science: Public Administration Managerial Oversight and Investigations 2015 John Jay College of Criminal Justice - New York, NY
Certifications

Associate Professional in Human Resources  (aPHR™) from HR Certification Institute (HRCI®)          In Progress

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Career Focus
Experienced Customer Service  and Sales Representative, who works well with minimum supervision. Problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.
Summary of Skills
  • Friendly and cheerful
  • Approachable
  • Bilingual (Spanish)
  • MS Office proficiency
  • Self-sufficient
  • Detail-oriented
  • Analytical problem solving
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Opening/Closing procedures 
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Neat, clean and professional appearance
  • Reliable and punctual
  • Cash Handling
  • Active listening skills
  • Store maintenance ability
  • Adaptive team player 
Professional Experience
Pawn Broker/Sales Associate 05/2017 to Current Cash Pawn ( EzCorp ) Georgetown, TX
Perform collateral loans, properly tag and store merchandise, handle cash, assist customers, file paperwork, sales and layaways, secure jewelry properly and maintain overall appearance of pawnshop.
Count cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
​Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.  
Advise customers on the location, select, price and use of products available from the store, with the aim of encouraging them to buy in the future.
​Provide a high level of customer service based on outstanding communication and interpersonal skills.
Navigate a computerized data entry system and other relevant applications.
Answer Customer questions and addressed problems and complains in person and via phone.
Balance needs of multiple customers at a time.
Prevent store losses using awareness, attention to detail and integrity.
Expressed appreciation and invite customers to return to the store.
Personal Shopper 06/2016 to 06/2017 InstaCart Round Rock, TX
Responded to reasonable business-related customer service requests, using proper oral communication and presentation skills.
Managed multiple shopping orders and purchases.
Verified if item on order was accounted for and accurate.
Contacted customer if item was out of stock for substitution or refund customer.
Promptly delivered groceries to appropriate customers.
Dietary Assistant 01/2014 to 06/2016 Cornerstone Healthcare Group Round Rock, TX
Highly skilled in communication with patients, relatives, nurses and physicians on the subject of patients prescribed diet
In depth knowledge of adjusting patient diet information on menu slips for the subsequent meal
Hands-on experience in collecting diet change sheets from every of the nursing station before every meal service
Prepared patient menus for the next day
Prepared cold food items for patient compliant with established procedures Maintained a scheduled stock level of diet
Tallied cold food items, assembled and garnished trays for patients, unit staff and cafeteria customers Rotated labels and date of fresh food to maintain freshness of products
Served food on tray assembly line
Distributed of patient meal carts
Delivered and returned food transport carts to each nursing units 
Drug and Alcohol Testing Tech 08/2012 to 08/2013 Institute For Mind and Body Wellness Laredo, Tx

Administered UA's and BA's

Handled DOT and Non DOT Drug and Alcohol

Testing Prepared patient for DOT and Non DOT Physicals

Observed and documented patient status and reported patient complaints to the case manager    

Read and recorded temperature, pulse and respiration

Prepared packages to set for lab work

Filled out chain of custody paper work

Massaged patients and applied preparations and treatments, such as liniment alcohol rubs and heat-lamp stimulation

Prepared patient rooms prior to the arrival

Participated in the maintenance of safe conditions within the facility and the related areas Maintained a clean, orderly and well-stocked environment.
Dietary Assistant 11/2008 to 11/2011 Laredo Medical Center Laredo, Tx

Assembled food items for Physicians, employees, visitors, patients and patient family members, via serving line.

Updated information on diet card and diet lists as needed

Informed supervisors when equipment was faulty and when supplies and food were getting low and afterwards order needed items.

Assisted kitchen staff and cooks with various tasks when needed, and provide cooks with needed items.

Portioned, wrapped the food and place it directly on plates for service to guests.

Prepared different kinds of foods, such as vegetables, desserts, meats, etc according to customer's orders or instructions following approved procedures.

Kept records of the quantities of items and food used.                        
Education
Medical Assistant and Phlebotomy Tech 2012 Kaplan College Laredo, TX, USA
Associate of Arts: Arts Fashion And Jewelry Designer 1999 Jannette Klein University Mexico City, Mexico

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Professional Summary

• I'm 19 years old, I have been with Woolworths supermarket for the past 3 years.

• I also have experience  in BWS as a serving assistant.

•I am a highly motivated, bright, cheerful, responsible, conscientious, easy going, polite individual.

• I have great customer service experience.

• RSA Accredited

​



Work History
Front End Supervisor, 09/2014 to Current
 Woolworths Glen Innes – Glen Innes, NSW
• Greeting & welcoming all customers to the store

• Working along side a team & working by myself

•  Delegating tasks & completing jobs

• Counting registers 

• Helping customers locate products all around the store

• Smoke shop trained

• Dealing directly with customer problems

• Helping our team members 

• Answering and putting through phone calls
Personal Shopper, 09/2017 to Current
 Woolworths Glen Innes – Glen Innes, NSW

• Using a RF scanner

• picking & packing from all the Woolworths products, making sure all orders are correct & finished by a deadline.
Serving Assistant, 02/2017 to Current
 BWS – Glen Innes, NSW
Education
High School Diploma : 2015
 Glen Innes High School - Glen Innes, New South Wales
Skills

Working within Woolworth I have developed many skills such as

•  Great customers service skills.

• Direct and delegating over a team (supervising )

• Self serve trained

• Online trained (personal shopper)

• I'm able to listen to instructions, follow orders, work by myself and with others.

• Time management 

•  Cash handling skills, counting registers

• Smoke shopped trained (selling, filling)

• RSA Accredited

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Professional Summary

Licensed Aesthetician seeking an opportunity to utilize skills while increasing proficiency in a team oriented, education conducive environment.

Skills
  • Neocutis, Skin Ceuticals, Glytone, PCA Skin, Alastin, Environ, Skin Medica and Elta MD product knowledge
  • Hospital setting experience in time management, safety, documentation and HIPAA
  • SkinPen; Microneedling
  • Chemical Peels
  • Laser Certified, 3+ years experience
  • Dermaplaning
  • Microdermabrasion/Hydradermabrasion
Work History
True Skin Care Center Under Dr. Steven Dayan Medical Aesthetician | Laser Specialist | Chicago, IL | April 2019 - Current
  • Executed laser and skin care procedures.
  • Advised clients on proper home-care regimens and follow up instructions.
  • Discussed procedures and treatment options with clients in collaboration with plastic surgeon and dermatologist.
SpaDerma Medical Aesthetician | Laser Specialist | Chicago, IL | May 2017 - January 2019
  • Analyzed skin condition and made appropriate treatment/product recommendations
  • Executed laser and skin care procedures
  • Assisted manager with daily spa operations, including opening and closing procedures
Ulta Aesthetician | Chicago, IL | February 2017 - April 2017
  • Educated patients on treatment options
  • Performed facials and waxing services
Advocate Illinois Masonic Hospital CNA | Chicago, IL | April 2015 - May 2016
  • Provided care for patients under supervision of RN including activities of daily living, physical comfort, and emotional and social support
  • Representative of nursing assistants on the unit counsel. Our purpose, was to find efficient, quality practices to implement and/or solve problems using the latest research. 
Alden Springs CNA | Bloomingdale, IL | January 2015 - May 2015
  • Provided care for residents with developmental disabilities under supervision of RN.
  • Responded appropriately to the physical, emotional and developmental needs of residents.
Extra Care Private Duty Nursing CNA | Lexington, KY | June 2013 - September 2014
  • Provided end of life care and/or companionship for clients and family in their home.
  • Recognized for performance and client appreciation 
Continuing Care Hospital CNA | Lexington, KY | January 2012 - September 2012
  • Provided care for patients under supervision of RN in hospital setting.
  • Maintained accurate records of patient care, condition, progress and concerns.
Education
Continuing Education Aesthetics SpaDerma Institute Chicago, IL | 2017
  • Laser Training
  • Medical Aesthetics Training
State Certified Aesthetics Douglas J Aveda Institute Chicago, IL | 2016
  • Completed 750-hour training program
High School Diploma West Jessamine High School Nicholasville, KY, 2007
Licensing
  • State of Illinois Esthetics License, 2016-Present
  • State of Illinois Nursing Assistant License, 2014-Present
  • State of Kentucky Nursing Assistant License, 2012-Present

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