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Professional Summary
Hard-working and enthusiastic Surplus Coordinator who meets deadlines and works with a high level of multicultural awareness and adaptability, with some experience in training and in cooperate office settings.
Work History
SURPLUS COORDINATOR 06/2017 to Current
Independence Care System New York, NY

  • Confirmed accurate completion of members Trust accounts for admission and review to the NYC Human Resources Administrations approval. Ensured all HRA guidelines were met.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Routinely collaborated with department managers to correct problems and improve services, Communicated with MDs to ensure client satisfaction and compliance, Help interview and train interns from the International H.S at Prospect Heights.
Independence Care System New York, NY
  •  Responsible for maintaining all enrolled, dis-enrolled and exited member records, which includes filing paperwork and maintaining demographic information in ICS database.
  • Prepare  assessments for nurses and Care Managers; monitor assessment submission with respect to due dates.
  • Assist in ensuring compliance with signed Medical Doctor (MD) orders, following up with medical doctor, member and care manager as necessary to obtain signed compliance(s).
  • Provide general administrative and clerical support to the care management team.

PERSONAL SHOPPER 01/2015 to 01/2016
Instacart New York, NY
  • Make calls to customers to verify replacements and out of stock items; process customers' orders through live chat.
  • Recommend item replacements for clients ensured that each purchase is tailored to the customer's needs.
  • Satisfaction ratings of 92% within two months, exceeding cooperate target, Developed positive customer relationships.
  • Records maintenance
  • Highly dependable
  • Detailed-oriented
  • MS Office i.e Excel PowerPoint
  • Conflict Resolutions
  • Excellent written and oral communication
Bachelor of Science: Public Administration Managerial Oversight and Investigations 2015 John Jay College of Criminal Justice - New York, NY

Associate Professional in Human Resources  (aPHR™) from HR Certification Institute (HRCI®)          In Progress

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Career Focus
Experienced Customer Service  and Sales Representative, who works well with minimum supervision. Problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.
Summary of Skills
  • Friendly and cheerful
  • Approachable
  • Bilingual (Spanish)
  • MS Office proficiency
  • Self-sufficient
  • Detail-oriented
  • Analytical problem solving
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Opening/Closing procedures 
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Neat, clean and professional appearance
  • Reliable and punctual
  • Cash Handling
  • Active listening skills
  • Store maintenance ability
  • Adaptive team player 
Professional Experience
Pawn Broker/Sales Associate 05/2017 to Current Cash Pawn ( EzCorp ) Georgetown, TX
Perform collateral loans, properly tag and store merchandise, handle cash, assist customers, file paperwork, sales and layaways, secure jewelry properly and maintain overall appearance of pawnshop.
Count cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
​Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.  
Advise customers on the location, select, price and use of products available from the store, with the aim of encouraging them to buy in the future.
​Provide a high level of customer service based on outstanding communication and interpersonal skills.
Navigate a computerized data entry system and other relevant applications.
Answer Customer questions and addressed problems and complains in person and via phone.
Balance needs of multiple customers at a time.
Prevent store losses using awareness, attention to detail and integrity.
Expressed appreciation and invite customers to return to the store.
Personal Shopper 06/2016 to 06/2017 InstaCart Round Rock, TX
Responded to reasonable business-related customer service requests, using proper oral communication and presentation skills.
Managed multiple shopping orders and purchases.
Verified if item on order was accounted for and accurate.
Contacted customer if item was out of stock for substitution or refund customer.
Promptly delivered groceries to appropriate customers.
Dietary Assistant 01/2014 to 06/2016 Cornerstone Healthcare Group Round Rock, TX
Highly skilled in communication with patients, relatives, nurses and physicians on the subject of patients prescribed diet
In depth knowledge of adjusting patient diet information on menu slips for the subsequent meal
Hands-on experience in collecting diet change sheets from every of the nursing station before every meal service
Prepared patient menus for the next day
Prepared cold food items for patient compliant with established procedures Maintained a scheduled stock level of diet
Tallied cold food items, assembled and garnished trays for patients, unit staff and cafeteria customers Rotated labels and date of fresh food to maintain freshness of products
Served food on tray assembly line
Distributed of patient meal carts
Delivered and returned food transport carts to each nursing units 
Drug and Alcohol Testing Tech 08/2012 to 08/2013 Institute For Mind and Body Wellness Laredo, Tx

Administered UA's and BA's

Handled DOT and Non DOT Drug and Alcohol

Testing Prepared patient for DOT and Non DOT Physicals

Observed and documented patient status and reported patient complaints to the case manager    

Read and recorded temperature, pulse and respiration

Prepared packages to set for lab work

Filled out chain of custody paper work

Massaged patients and applied preparations and treatments, such as liniment alcohol rubs and heat-lamp stimulation

Prepared patient rooms prior to the arrival

Participated in the maintenance of safe conditions within the facility and the related areas Maintained a clean, orderly and well-stocked environment.

Dietary Assistant 11/2008 to 11/2011 Laredo Medical Center Laredo, Tx

Assembled food items for Physicians, employees, visitors, patients and patient family members, via serving line.

Updated information on diet card and diet lists as needed

Informed supervisors when equipment was faulty and when supplies and food were getting low and afterwards order needed items.

Assisted kitchen staff and cooks with various tasks when needed, and provide cooks with needed items.

Portioned, wrapped the food and place it directly on plates for service to guests.

Prepared different kinds of foods, such as vegetables, desserts, meats, etc according to customer's orders or instructions following approved procedures.

Kept records of the quantities of items and food used.                        

Medical Assistant and Phlebotomy Tech 2012 Kaplan College Laredo, TX, USA
Associate of Arts: Arts Fashion And Jewelry Designer 1999 Jannette Klein University Mexico City, Mexico
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Professional Summary

• I'm 19 years old, I have been with Woolworths supermarket for the past 3 years.

• I also have experience  in BWS as a serving assistant.

•I am a highly motivated, bright, cheerful, responsible, conscientious, easy going, polite individual.

• I have great customer service experience.

• RSA Accredited

Work History
Front End Supervisor, 09/2014 to Current
Woolworths Glen Innes Glen Innes, NSW
• Greeting & welcoming all customers to the store

• Working along side a team & working by myself

•  Delegating tasks & completing jobs

• Counting registers 

• Helping customers locate products all around the store

• Smoke shop trained

• Dealing directly with customer problems

• Helping our team members 

• Answering and putting through phone calls

Personal Shopper, 09/2017 to Current
Woolworths Glen Innes Glen Innes, NSW

• Using a RF scanner

• picking & packing from all the Woolworths products, making sure all orders are correct & finished by a deadline.

Serving Assistant, 02/2017 to Current
BWS Glen Innes, NSW

High School Diploma : 2015
Glen Innes High School - Glen Innes, New South Wales

Working within Woolworth I have developed many skills such as

•  Great customers service skills.

• Direct and delegating over a team (supervising )

• Self serve trained

• Online trained (personal shopper)

• I'm able to listen to instructions, follow orders, work by myself and with others.

• Time management 

•  Cash handling skills, counting registers

• Smoke shopped trained (selling, filling)

• RSA Accredited

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Professional Summary
Sales Associate bringing diverse experience in retail sales and customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
  • Customer service focus
  • Product knowledge
  • Contract preparation
  • Professional demeanor
  • High energy
  • Relationship building
  • Retail sales
  • Natural leader
  • Merchandising
  • Stocking
  • Skilled problem solver
Work History
Personal Shopper, 11/2017 to Current
Jewel-Osco Chicago, IL
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
Day Stocker, 09/2015 to 10/2017
Nordstrom Rack Lincoln Park Chicago, IL
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.
  • Prepared outgoing shipments.
  • Stocked and replenished merchandise according to store merchandising layouts.
High School Diploma: 2009
Theodore Roosevelt High School - Chicago, IL