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Professional Summary
Hard-working and enthusiastic Surplus Coordinator who meets deadlines and works with a high level of multicultural awareness and adaptability, with some experience in training and in cooperate office settings.
Work History
SURPLUS COORDINATOR 06/2017 to Current
Independence Care System New York, NY

  • Confirmed accurate completion of members Trust accounts for admission and review to the NYC Human Resources Administrations approval. Ensured all HRA guidelines were met.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Routinely collaborated with department managers to correct problems and improve services, Communicated with MDs to ensure client satisfaction and compliance, Help interview and train interns from the International H.S at Prospect Heights.
Independence Care System New York, NY
  •  Responsible for maintaining all enrolled, dis-enrolled and exited member records, which includes filing paperwork and maintaining demographic information in ICS database.
  • Prepare  assessments for nurses and Care Managers; monitor assessment submission with respect to due dates.
  • Assist in ensuring compliance with signed Medical Doctor (MD) orders, following up with medical doctor, member and care manager as necessary to obtain signed compliance(s).
  • Provide general administrative and clerical support to the care management team.

PERSONAL SHOPPER 01/2015 to 01/2016
Instacart New York, NY
  • Make calls to customers to verify replacements and out of stock items; process customers' orders through live chat.
  • Recommend item replacements for clients ensured that each purchase is tailored to the customer's needs.
  • Satisfaction ratings of 92% within two months, exceeding cooperate target, Developed positive customer relationships.
  • Records maintenance
  • Highly dependable
  • Detailed-oriented
  • MS Office i.e Excel PowerPoint
  • Conflict Resolutions
  • Excellent written and oral communication
Bachelor of Science: Public Administration Managerial Oversight and Investigations 2015 John Jay College of Criminal Justice - New York, NY

Associate Professional in Human Resources  (aPHR™) from HR Certification Institute (HRCI®)          In Progress

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Career Focus
Experienced Customer Service  and Sales Representative, who works well with minimum supervision. Problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.
Summary of Skills
  • Friendly and cheerful
  • Approachable
  • Bilingual (Spanish)
  • MS Office proficiency
  • Self-sufficient
  • Detail-oriented
  • Analytical problem solving
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Opening/Closing procedures 
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Neat, clean and professional appearance
  • Reliable and punctual
  • Cash Handling
  • Active listening skills
  • Store maintenance ability
  • Adaptive team player 
Professional Experience
Pawn Broker/Sales Associate 05/2017 to Current Cash Pawn ( EzCorp ) Georgetown, TX
Perform collateral loans, properly tag and store merchandise, handle cash, assist customers, file paperwork, sales and layaways, secure jewelry properly and maintain overall appearance of pawnshop.
Count cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
​Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.  
Advise customers on the location, select, price and use of products available from the store, with the aim of encouraging them to buy in the future.
​Provide a high level of customer service based on outstanding communication and interpersonal skills.
Navigate a computerized data entry system and other relevant applications.
Answer Customer questions and addressed problems and complains in person and via phone.
Balance needs of multiple customers at a time.
Prevent store losses using awareness, attention to detail and integrity.
Expressed appreciation and invite customers to return to the store.
Personal Shopper 06/2016 to 06/2017 InstaCart Round Rock, TX
Responded to reasonable business-related customer service requests, using proper oral communication and presentation skills.
Managed multiple shopping orders and purchases.
Verified if item on order was accounted for and accurate.
Contacted customer if item was out of stock for substitution or refund customer.
Promptly delivered groceries to appropriate customers.
Dietary Assistant 01/2014 to 06/2016 Cornerstone Healthcare Group Round Rock, TX
Highly skilled in communication with patients, relatives, nurses and physicians on the subject of patients prescribed diet
In depth knowledge of adjusting patient diet information on menu slips for the subsequent meal
Hands-on experience in collecting diet change sheets from every of the nursing station before every meal service
Prepared patient menus for the next day
Prepared cold food items for patient compliant with established procedures Maintained a scheduled stock level of diet
Tallied cold food items, assembled and garnished trays for patients, unit staff and cafeteria customers Rotated labels and date of fresh food to maintain freshness of products
Served food on tray assembly line
Distributed of patient meal carts
Delivered and returned food transport carts to each nursing units 
Drug and Alcohol Testing Tech 08/2012 to 08/2013 Institute For Mind and Body Wellness Laredo, Tx

Administered UA's and BA's

Handled DOT and Non DOT Drug and Alcohol

Testing Prepared patient for DOT and Non DOT Physicals

Observed and documented patient status and reported patient complaints to the case manager    

Read and recorded temperature, pulse and respiration

Prepared packages to set for lab work

Filled out chain of custody paper work

Massaged patients and applied preparations and treatments, such as liniment alcohol rubs and heat-lamp stimulation

Prepared patient rooms prior to the arrival

Participated in the maintenance of safe conditions within the facility and the related areas Maintained a clean, orderly and well-stocked environment.

Dietary Assistant 11/2008 to 11/2011 Laredo Medical Center Laredo, Tx

Assembled food items for Physicians, employees, visitors, patients and patient family members, via serving line.

Updated information on diet card and diet lists as needed

Informed supervisors when equipment was faulty and when supplies and food were getting low and afterwards order needed items.

Assisted kitchen staff and cooks with various tasks when needed, and provide cooks with needed items.

Portioned, wrapped the food and place it directly on plates for service to guests.

Prepared different kinds of foods, such as vegetables, desserts, meats, etc according to customer's orders or instructions following approved procedures.

Kept records of the quantities of items and food used.                        

Medical Assistant and Phlebotomy Tech 2012 Kaplan College Laredo, TX, USA
Associate of Arts: Arts Fashion And Jewelry Designer 1999 Jannette Klein University Mexico City, Mexico
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Professional Summary

• I'm 19 years old, I have been with Woolworths supermarket for the past 3 years.

• I also have experience  in BWS as a serving assistant.

•I am a highly motivated, bright, cheerful, responsible, conscientious, easy going, polite individual.

• I have great customer service experience.

• RSA Accredited

Work History
Front End Supervisor, 09/2014 to Current
Woolworths Glen Innes Glen Innes, NSW
• Greeting & welcoming all customers to the store

• Working along side a team & working by myself

•  Delegating tasks & completing jobs

• Counting registers 

• Helping customers locate products all around the store

• Smoke shop trained

• Dealing directly with customer problems

• Helping our team members 

• Answering and putting through phone calls

Personal Shopper, 09/2017 to Current
Woolworths Glen Innes Glen Innes, NSW

• Using a RF scanner

• picking & packing from all the Woolworths products, making sure all orders are correct & finished by a deadline.

Serving Assistant, 02/2017 to Current
BWS Glen Innes, NSW

High School Diploma : 2015
Glen Innes High School - Glen Innes, New South Wales

Working within Woolworth I have developed many skills such as

•  Great customers service skills.

• Direct and delegating over a team (supervising )

• Self serve trained

• Online trained (personal shopper)

• I'm able to listen to instructions, follow orders, work by myself and with others.

• Time management 

•  Cash handling skills, counting registers

• Smoke shopped trained (selling, filling)

• RSA Accredited

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Professional Summary
Sales Associate bringing diverse experience in retail sales and customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
  • Customer service focus
  • Product knowledge
  • Contract preparation
  • Professional demeanor
  • High energy
  • Relationship building
  • Retail sales
  • Natural leader
  • Merchandising
  • Stocking
  • Skilled problem solver
Work History
Personal Shopper, 11/2017 to Current
Jewel-Osco Chicago, IL
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
Day Stocker, 09/2015 to 10/2017
Nordstrom Rack Lincoln Park Chicago, IL
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.
  • Prepared outgoing shipments.
  • Stocked and replenished merchandise according to store merchandising layouts.
High School Diploma: 2009
Theodore Roosevelt High School - Chicago, IL
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Professional Summary
I went to Suffolk Community College where I majored in music and received an Associate's Degree in Science. I received high honors and made it into the Phi Beta Kappa Society. In the Fall, I will be going to Stony Brook University to study physical therapy.
High School Diploma: 2014
Centereach High School - Centereach
Associate of Science: Music, 2016
Suffolk County Community College - Selden
  • Quick learner
  • Creative problem solver
  • Effective trainer
  • Service industry background
  • Strong communication skills
Work History
Personal Shopper, 12/2015 to Current
Peapod 250 Pond Path
  • Achieved high customer satisfaction by giving exceptional products.
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.

My goal is to teach others about CBD and spread awareness that it is a natural and safe medicine for different diseases and disorders. I want to take apart in making this company grow because people should be aware about CBD and where to purchase it. This company is important to me because CBD helps many disorders and diseases without causing any dangerous symptoms or any harm to your body, unlike many other medications.
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Exceptional leader talented at selling, organizing and project management. Technically-savvy with outstanding relationship building, training and presentation skills.

Meticulous sales professional, excellent at juggling multiple tasks and working under pressure. Experience includes retail, restaurant and hotel areas of training and work experience.

Work History
07/2015 to 11/2016
Sales Specialist NORDSTROM Minnetonka, MN
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand Consulted with customers on the latest styles and trends.
12/2012 to 10/2015
  • Assist customers with purchases and cross selling.
  • Mark alterations on suit purchases.
  • Create and develop client base.
  • Merchandise products.Achieve sales goals and expectations.
  • Consistently drive and exceed all sales promotions!.
11/2010 to 04/2012
Sales Professional BLOOMINGDALE'S Bloomington, MN
  • Developed substantial client base.
  • Exceeded all sales goals and standards.
  • Provided outstanding customer service.
  • Performed merchandising and product placement.
  • Active member with United Way & store functions.
  • Created and organized employee party for over 250 people and handled all aspects for this event start to finish.Played active role in all phases of this location closing.
10/2001 to 09/2009
Sales Consultant /Project Manager MACY'S FURNITURE GALLERY Edina, MN
  • Consulted on both residential and commercial projects.
  • Exceeded all sales and credit goals.
  • Developed high end clientele working with a diverse client base.
  • Created and developed a complex project for a Fortune 500 company ,including sales , design & delivery to 24 stores nationwide; sale over 220K.
  • Completed complex project for a multimillion dollar home for the Minneapolis Luxury Home Tour.
  • Involved consistently in store functions & United Way.
  • Created projects over 50K handling all aspects; including product presentation, knowledge.
05/1997 to 10/2001
Personal Shopper MACY'S MALL OF AMERICA Bloomington, MN
  • Provided outstanding customer service.
  • Created project for Middle Eastern client furnishing home in London 50k project.Worked with diverse client base.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Planned, created and delivered sales presentations.
  • Played an active role in United Way & all store committees.
09/1993 to 03/1997
Selling Manager MACY'S SOUTH COAST PLAZA Costa Mesa, CA
  • Managed all aspects of staff.
  • Merchandising & promotions.
  • Exceeded all sales & credit goals.
  • Worked with budgets and sales goals.
  • Consistently served as manager on duty for this flagship store.
  • Active member of United Way and other store committees.
Associate of Arts: Business Management Minneapolis Community College - Minneapolis, MN

Associate of Arts: General Ed/ Business San Francisco Community College - San Francisco, CA
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Seeking a responsible job with an opportunity for challenges and where I can get great work experience. Adaptable Warehouse with diverse experience inventory, shipping, and assembling areas. Quickly learn new tasks and working well in team environment. Diligent professional with solid work  ethic and flexible schedule.   
  • Inventory counts
  • Loading and unloading
  • Staging
  • Safety mind
  • Packing
  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Knowledge of handheld scanners
  • can solve conflict 
08/2015 to Current
Sales Associate/ Personal Shopper Walmart Supercenter Frisco, TX I worked at Walmart three different position. I started as unloader, to dept manager and now I am working as Personal grocery Shopper. I am responsible preparing customers order and answering phone.
11/2014 to 08/2016
Delivery Jimmy John's Frisco, TX Delivery customer orders to their homes. sometime i prepare the orders.
Education and Training
Nursing Collin College Frisco, TX Just started going to Collin College.
Desert View High School Tucson, AZ Top 48% of class GPA: 3.5 
  • multiple compliments from teachers, and management on doing my work.
  • perfect attendance at work and school
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Career Profile
  • Quality focused employee and volunteer - believes excellent people skills and open communication are essential functions of today's successful business practices.
Skill Highlights
  • Sales, cashier, display, barcoding and inventory control
  • Currently a trained  team baker for major grocery chain
  • Experienced personal shopper for grocery chain
  • Built excellent rapport with customers
  • Assisted online store in various capacities including fulfillment, customer service and inventory
  • Volunteered in RPD Evidence Room 
  • Current volunteer for RPD with crowd control
  • Security cleared by the RPD
Full Time Baker Nov 2018 to Current
Harris Teeter Raleigh, NC
  • Bake all breads and rolls
  • Prepare pastry case
  • Bake other baked goods i.e. cookies, pies, etc.
  • Sales floor set up including mark downs
  • Assist in deli as needed
Personal Shopper Mar 2018 to Nov 2018
Harris Teeter Raleigh, NC
  • Receive online grocery orders and fulfill them in a timely manner.
  • Communicate with customers regarding order-customer service
  • Cashier in store
  • Knowledge of grocery merchandise and location in store
Front of House ; Cashier Oct 2017 to Dec 2017
Night Kitchen Bakehouse & Cafe Raleigh, NC
  • Temporary, seasonal position at trendy bakery
  • Cashier
  • Helped customers choose their items based on their tastes
Sales Associate ; Data Entry Assistant Aug 2014 to Aug 2017
Eastern Commercial Agencies-USA & Nuvonivo Children's Store Raleigh, North Carolina
  • Customer service, sales, display and bar coding, inventory control
  • Attentive to details and instructions, trustworthy, well organized
  • E-Commerce administrative development 2015 until August 2017
  • Assisted fulfillment department by providing inventory adjustments 
  • Uploaded and maintained product content for online store 
Retail Sales Associate Oct 2016 to Dec 2016
PANDORA Jewelry Raleigh, NC
  • Seasonal employee as retail sales associate of popular jewelry store
  • Cashier and gift wrap
  • Knowledge of merchandise with customer service
Bachelor of Arts, Criminology 2015 North Carolina State University Raleigh, North Carolina
Coursework: Criminal Justice, Sociology and Forensics
Selected for Internship with Raleigh Police Department - Summer 2013-NCSU Criminal Justice Field Work
Community Service
Raleigh Police Department - Raleigh, NC

Trained & Certified Volunteer, July 2012 until Current

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Professional Summary
Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals. [Job Title] driven to lead sales teams to achieve record-setting revenue gains. Managed [Number] accounts, generating more than $[Number] in revenue per [TIme Period.] Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.
  • Accomplished manager
  • Goal-oriented
  • Positive and upbeat
  • Strong interpersonal skills
  • Decisive
  • Appointment setting
  • Invoice processing
  • Multi-line phone proficiency
  • Spreadsheet management
  • Microsoft Excel certified
  • Appointment setting
  • Pleasant demeanor
  • Accurate and detailed
  • Customer service-oriented
  • Articulate and well-spoken
Work History
Manager, 10/2012 to Current
Hair Pop Inc. 3000 Grapevine Mills, Pkwy. Grapevine, Tx. 75093
  • Supervised a sales force of [number] sales associates.
  • Exceeded regional annual sales target by [number]%.
  • Supported the sales team in writing proposals and closing contracts.
  • Increased regional market share by [number]% within [number] months.
  • Developed a comprehensive training program for new sales associates.
  • Planned and directed staff training and performance evaluations.
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Office Administrator, 01/2009 to 08/2011
Josee Eber Atelier 6101 Chapel Hill Blvd. #103 Plano, Tx 75093
  • Oversaw daily office operations for staff of [Number] employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Personal Shopper, 10/2005 to 07/2008
Nordstrom Stonebriar, Mall Frisco, Tx. 75034
  • Built relationships with customers to increase likelihood of repeat business.
  • Contacted other store locations to determine merchandise availability.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
Sales Representative, 01/1994 to 06/1996
Marcus International. Miami, FL
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
  • Developed, marketed and sold a full range of [Product type] products, including [Product] and [Product].
  • Increased volume of business by [Number]% by following up on leads, cold calling and networking.
  • Managed business finances, including paying vendors and suppliers for products services rendered.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Prepared income statements and balance sheets and projected cash flow.
  • Monitored income expense sheets to track and adjust expenses.
  • Reviewed sales and activity reports to measure productivity and meet company performance targets.
High School Diploma: 1984
Etienne Brule High School - Toronto, Canada