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Career Objective
To obtain an entry-level office assistant position and provide clerical, administrative, and secretarial support for the smooth running of the office.
Professional Summary
Administrative support professional offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills
  • Microsoft Office proficiency
  • Time management
  • Appointment setting
  • Customer service-oriented
  • Exceptional telephone etiquette
  • Highly organized
  • Meticulous attention to detail
  • Works well under pressure
  • Legal administrative support
  • 65 WPM
Work History
Assistant Feb 2016 - Nov 2017
Law office of Thomas James Fayetteville, NC
  • Directed and coordinated law office activity, including delivery of subpoenas.
  • Contacted clients to schedule appointments and discuss the progress of cases.
  • Acted as first point of contact for all clients.
  • Answered a high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed them to the appropriate party.
  • Sourced and ordered office equipment and supplies.
Paraprofessional Aug 2013 - Jun 2014
Primary Health Choice Lumberton, NC
  • Provided behavioral interventions in compliance with regulations.
  • Demonstrated ethical treatment and billing practices. Provided guidance to consumers to assist with attaining treatment plan goals.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Connected clients with community service and resource agencies.
Secretary Jan 2012 - Oct 2013
Professional Mental Health Services Lumberton, NC
  • Directed guests and routed deliveries and courier services.
  • Compiled company information and related material and distributed it to candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Answered Phones
Cell Phone Representative Jun 2012 - Jan 2013
Sam's Club Lumberton, NC
  • Developed relationships within the community to strengthen and expand customer base to increase sales opportunities.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Helped guest maintain a positive shopping experience for all customers.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Assisted customers over the phone regarding store operations, products, promotions, and orders.
  • Recommended merchandise to customers based on their needs and preferences.
  • Prioritized helping customers over completing other routine tasks in the store.
Education
High School Diploma: 2009
Fairmont High School Fairmont
Certifications
Allied Health Phlebotomy Certificate – Dec. 2014 CPR/First Aid – Nov. 2014
This resume is created in 7 minutes.
Summary
Currently a student enrolled in the Trinitas Nursing program looking to acquire the necessary knowledge and skills to become a registered nurse. 
Skills
  • Microsoft Office & PowerPoint proficiency
  • Quick learner
  • Strong verbal communication
  • Collaborative team member
  • Energetic and organized
  •  Bilingual: Spanish and English, write and speak fluently.
Work Experience
Call Center Phone Representative May 2017 to Jul 2017
Arkady LLC Elizabeth, NJ
  • Called New Jersey residents to advise them to vote while expressing the positive benefits of having a voice.
  • Researched and resolved doubts on the voting system including the candidates.
  • Insert voters data into the system.
This resume is created in 7 minutes.
Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
  • High customer service standards
  • Conflict resolution proficiency
  • Dedicated to process improvement
  • Call center escalation experience
Accomplishments

Promoted to Call Center Resolution/Research Team in 2014.

Experience
United Health Group Pittsburgh, USA, PA Provider Resolution Group 05/2014 to Current
  • Outreach to other departments accordingly for provider updates
  • Outreach to providers regarding escalation issues
  • Evaluate the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
  • Assist phone representatives with questions
  • Fax/mail correspondence
United Health Group Pittsburgh, PA Provider Phone Representative (PPR) 11/2012 to 05/2014
  • Provided accurate and appropriate information in regards to claim status, provider payments, appeals, and member eligibility
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.

PNC Bank Pittsburgh, USA, PA Customer Service Representative 02/2012 to 11/2012
  • Properly directed inbound calls in phone queues to improve call flow.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
Charles Morris Nursing & Rehab Ctr Pittsburgh, USA, PA CNA- Certified Nursing Assistant 08/2009 to 02/2012
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Worked as part of team to ensure proper care of body mechanics and safety of patient.
  • Provided quality nursing care in accordance with resident care policies and procedures.
Wal-Mart Versailles, USA, PA Cashier 11/2008 to 06/2009
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Organized the store by returning all merchandise to its proper place.
Education
Bachelor of Science: Business Management /HR Management Present Community College Of Allegheny County, Pittsburgh, PA, USA GPA: GPA: 3.04

Business Management GPA: 2.98

Skills
  • Multi-tasking
  • Telephone skills
  • Advanced problem-solving
  • Professional and friendly
This resume is created in 7 minutes.
Summary

To obtain a job within my chosen field that will challenge me and allow me to use my skills, and past experiences and allow for future growth and advancement.

Summary of Qualifications
  • Ability to work independently
  • Works well in a fast paced environment
  • Pays attention to detail
  • Organizational Skills
  • Excels in the area of problem solving
  • Managed 10 staff members
  • Oversaw the daily operations of a business
  • Ability to manage staff and business
  • Multi-task oriented preferred
  • intermediate in Microsoft Excel, Word, Power Point
Accomplishments

Routinely helped as many as 200 customers each day in a high volume retail outlet.

Consistently exceeded daily sales targets with an average of $2000 in sales each day.

Met monthly sales goals for 6 months straight.


Experience
Manager
May 2013 to June 2014
Goodfellas Pizza - Drexel Hill , PA

My responsibilities as a manager at Goodfellas Pizza included payroll, employee scheduling, open/close business, managed staff, ordered food for the business, prepared food, answered phones/took orders, hired workers, advertised business.

Cashier/ Sales Associate
October 2011 to February 2012
Bath and Body Works - Lancaster, PA

My responsibilities at Bath and Body works was to help customers with products, cashier, and stocked shelves.

Phone Representative
November 2008 to December 2010
Wendover Corporation - Upper Darby, PA

My responsibilities at Wendover Corp. was to call companies, and collect leads.

Waitress
January 2006 to February 2007
Lamplight Tavern - Havertown, PA

My responsibilities as a waitress at Lamplight Tavern included serving food, cleaning tables, preparing food, preparing drinks.

Receptionist
June 2005 to December 2005
Chuck Thayer Salon and Spa - Radnor, PA

My responsibilities at Chuck Thayer Salon and Spa included answering phones, booking appointments, scheduling appointments

Education
High School Diploma : All, 2005 Upper Darby High School - Upper Darby, PA, US

Microsoft Word, Excel, Powerpoint certified