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Career Objective
To obtain an entry-level office assistant position and provide clerical, administrative, and secretarial support for the smooth running of the office.
Professional Summary
Administrative support professional offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
  • Microsoft Office proficiency
  • Time management
  • Appointment setting
  • Customer service-oriented
  • Exceptional telephone etiquette
  • Highly organized
  • Meticulous attention to detail
  • Works well under pressure
  • Legal administrative support
  • 65 WPM
Work History
Assistant Feb 2016 - Nov 2017
Law office of Thomas James Fayetteville, NC
  • Directed and coordinated law office activity, including delivery of subpoenas.
  • Contacted clients to schedule appointments and discuss the progress of cases.
  • Acted as first point of contact for all clients.
  • Answered a high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed them to the appropriate party.
  • Sourced and ordered office equipment and supplies.
Paraprofessional Aug 2013 - Jun 2014
Primary Health Choice Lumberton, NC
  • Provided behavioral interventions in compliance with regulations.
  • Demonstrated ethical treatment and billing practices. Provided guidance to consumers to assist with attaining treatment plan goals.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Connected clients with community service and resource agencies.
Secretary Jan 2012 - Oct 2013
Professional Mental Health Services Lumberton, NC
  • Directed guests and routed deliveries and courier services.
  • Compiled company information and related material and distributed it to candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Answered Phones
Cell Phone Representative Jun 2012 - Jan 2013
Sam's Club Lumberton, NC
  • Developed relationships within the community to strengthen and expand customer base to increase sales opportunities.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Helped guest maintain a positive shopping experience for all customers.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Assisted customers over the phone regarding store operations, products, promotions, and orders.
  • Recommended merchandise to customers based on their needs and preferences.
  • Prioritized helping customers over completing other routine tasks in the store.
High School Diploma: 2009
Fairmont High School Fairmont
Allied Health Phlebotomy Certificate – Dec. 2014 CPR/First Aid – Nov. 2014

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Professional Summary
Talented and ambitious with a strong background in Sales and Labor. Seeking to hold a supervisory position again.
Core Qualifications
  • Strong Social Skills
  • Leadership Abilities
  • Fair-Minded
  • Good Communication Skills
  • High Stamina
  • Detail Oriented
05/2014 to 11/2014
Delivery Driver Aarons Rent To Own Furniture Phoenix, AZ Furniture deliveries and pickups, assembled television sets and furniture display.
10/2013 to 01/2014
Phone Representative AGR Group Las Vegas, NV Outgoing calls in the US to help people save money and how to save on energy costs.
01/2012 to 08/2012
Assembler Oak Craft Phoenix, AZ Assembled kitchen cabinets on an assembly line in a fast and safe manner.
12/2009 to 11/2011
Supervisor, special events, shiping and receiving World Market Center Las Vegas, NV Moniterd employes setting up for big events and inventory on incoming and outgoing packages
01/2009 to 07/2009
Lawn Mower Detail Landscaping Phoenix, AZ Cleaned apartment lawns and houses and changed and repaired irrigation systems.
05/2008 to 11/2008
Barista Coffee Bean and Tea Leaf Las Vegas, NV Prepared hot and cold beverages, opened and closing of store, worked cash register and assisted in maintaining a clean environment
GED: Hi-Set- High School Equivalency Adult Education Las Vegas, NV, US
I played basketball and football while attending high school.  These activities taught me discipline, dedication and to how to be a good team player thus giving me my positive outlook.  I practice keeping very positive activities such as sports, yoga and working out.

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Professional Summary

To obtain a challenging position as a team member, at a growth-oriented establishment, which will allow me to both further utilize my skills and acquire new abilities.


Windows, Microsoft Office Programs, Internet Research and Keyboarding.

Excellent interpersonal skills, phone manner, and office etiquette, public speaking, communication skills. Artistic abilities, customer service experience, retail and cashier experience, teller/loan experience/Banking]


High School Diploma: 2011 WHITES CREEK HIGH SCHOOL - WHITES CREEK, TN Whites Creek High School- Whites Creek, TN- Aug 2007-May 2011 ·         Member of the TN Career Association ·         Member of the National Honors Society ·         Honors Graduate ·         Member of Women's Basketball Team ·         Peer-tutor for special needs students ·         Student Assistant ·         Athletic Assistant/Intern trainer for Football Team   Austin Peay State University- Clarksville, TN- May 2011- current ·  Business Management in progress
Work History
Associate Clinical Administrative Coordinator 06/2015 to Current
United Healthcare-Optum Franklin, TN
  • Enhancing members experience within their specific health plan Conduct a high volume of outbound calls to members, and possibly providers, of United Healthcare plans.
  • Schedule telephonic appointments, discuss benefit related questions, and/or obtain important follow up information from providers.
  • Assist with inbound/outbound calls from/to members and assist with plan-specific inquiries.
  • Route calls to appropriate department(s).
  • Validating member/provider demographic information and obtaining additional member/provider data via specific plan scripting Document the member(s) record with accurate information obtained on the call.
  • Ensures that appointments are scheduled accurately following department policies and procedures.
  • Resolves scheduling issues or concerns.
  • Works on special projects within the department as assigned.
  • Meeting call metrics/goals Appointment setting.
  • Answered an average of [100+] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
Client Services Rep 09/2014 to 06/2015
Primeritus Financial Services Nashville, TN
  • Manage account for clients/debtors.
  • Repossession Services.
  • Learned, referenced and applied product knowledge information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Politely assisted customers in person and via telephone.
Teller 02/2014 to 09/2014
Advance Financial Services Nashville, TN
  • Cash Checks.
  • Loan processor.
  • Western Union Agent.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Safe Holder/Semi-SupervisorSales Associate 10/2013 to 02/2014
Polo Ralph Lauren Nashville, TN
  • Stock, Fold, Prep, Open/Close store.
  • retail.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Provisional Product Technician 05/2013 to 08/2013
Nissan Smyrna, TN
  • Operated machinery, manual and automated.
  • Producing, verifying and scanning shipments.
Contracted Phone Representative 10/2012 to 10/2013
Austin Peay State University Clarksville, TN
  • Conducted a phone-based telethon targeting university alumni.
  • Up-sold alumni's past contributions to meet targeted fundraising goals.
Floor Salesman/Team Member 10/2012 to 02/2013
Express LLC Nashville, TN
  • Stock, Fold, Prep, Open/Close.
Cashier**Team Member/Cashier 05/2012 to 04/2013
Panda Express Nashville, TN
  • Cleaning/Stock and structure.
Cashier 05/2012 to 07/2012
Panda Nashville, TN
  • Research Interviewer Telephoned nation-wide to collect marketing and research data for the companies' clients.
  • Input survey responses into research database.
  • Participated in service and training opportunities.
Student Assistant*Athletic Assistant/Intern trainer 05/2011 to Current
Austin Peay State University Clarksville, TN
  • Mass Communications/Public Relations in progress.
Receptionist 08/2010 to 05/2011
Shirley's Salon Donelson, TN
  • Handled clientele appointments.
Cosmetics 08/2007
  • Entrepreneurship.
  • .
  • .
  • Education.
student 08/2007 to 05/2011
Whites Creek High School Whites Creek, TN
  • Member of the TN Career Association Member of the National Honors Society Honors Graduate Member of Women's Basketball Team Peer-tutor for special needs students.
Customer Service Rep CSR

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Currently a student enrolled in the Trinitas Nursing program looking to acquire the necessary knowledge and skills to become a registered nurse. 
  • Microsoft Office & PowerPoint proficiency
  • Quick learner
  • Strong verbal communication
  • Collaborative team member
  • Energetic and organized
  •  Bilingual: Spanish and English, write and speak fluently.
Work Experience
Call Center Phone Representative May 2017 to Jul 2017
Arkady LLC Elizabeth, NJ
  • Called New Jersey residents to advise them to vote while expressing the positive benefits of having a voice.
  • Researched and resolved doubts on the voting system including the candidates.
  • Insert voters data into the system.