Scheduler resume examples

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Skillful Scheduler resume

RACHEL BORSVOLD
Objective

Analytical and detail-oriented caregiver with knowledgeable experience in project management, progressed supervision, and effective healthcare strategies. My knowledgeable experience stems from a clinical and non-clinical background which have aided in my success of career progression, problem solving and successful strategic and operational performances.

Qualifications
  • Advanced clerical knowledge
  • Project planning
  • Spreadsheet management
  • Proficient in EMR (Epic, iCentra, PeopleSoft)
  • HIPAA compliance
  • Medical billing
  • Experience in MS Applications
  • Medical terminology
  • Performance metrics
Experience
PROVIDENCE HEALTH AND SERVICES-CVOR PORTLAND, OR Adminsitrative Assistant/Health Unit Coordinator 06/2018 to Current
  • Provide thorough administrative and technical support to CVOR manager, charges nurses, anesthesiologists, surgeons, and other department staff.
  • Assist senior project manager and strategic management services in the expansion of Providence's Critical Care Unit.
  • Increase unit productivity for a five room operating room through the implementation of new standards and methods by measuring the effectiveness of activities and efficiencies within the operating room.
  • Achieve departmental goals and objectives by instituting new processes and standards for inpatient care. This is done through projections, analyses, and measures of pre and post-op care of CVOR patients.
  • Coordinate communication between staff (surgeons, anesthesiologists, nurses, surgical techs). Collaborates with other staff and leaders in the development, oversight, and operation of the unit.
  • Create and manage CVOR staff On-Call schedules (daily, weekly, monthly). Create spreadsheets regarding vacation, time-off requests, and mandatory on-call requirements for nurses, surgical techs, operating room assistants, anesthesiologists, surgeons, and perfusionists.
  • Create and oversee weekly department meetings. Develop prompt meeting minutes through SharePoint. Additional editing and managing of meeting minutes is also done properly formatting and editing each individual document.
  • Supervise unit staff's automated attendance, breaks, and missed punches through Kronos and Timekeeping. Consistently apply work and pay rules while also tracking and enforcing compliance.
  • Manage director's, supervisor's, and lead's calendars-including scheduling all meetings, conferences, and pertinent arrangements.
  • Process annual, quarterly, and weekly PTO requests for all 200+ caregivers amongst multiple departments and locations.
  • Manage the department's policies and procedures by uploading new policies as directed through current workflows, as needed.
Intermountain Healthcare - Cardiology Salt Lake City, UT Administrative Assistant 10/2017 to 06/2018
  • Provided administrative and secretarial assistance for multiple managers, locations, departments (Cardiology, Electrophysiology, Echocardiography, Cardiothoracic Surgery), and senior directors, with minimal supervision
  • Supervised 15+ Patient Service Representatives by applying strong leadership skills and problem-solving techniques to maintain team efficiency and organization of daily workflows throughout the department
  • Created and managed over 20 Medical Assistant's and Registered Nurse's work schedules for five locations. During this process, MA's and RN's vacation and time-off requests are taken into consideration while also optimizing triaging, patient flow, and communication
  • Developed and manage the production of Huddle Boards for five locations. This ongoing project aids in visual management and continuous improvement for department goals through key and leading indicators (safety, access, quality, stewardship, and caregiver engagement)
  • Gathered complex data input to manage Patient Experience Scores, Total Patient Volume, VRP Blood Pressure for Adults, total revenue for the department, physician RVUs, patient slot utilization, and co-pay collection. This data identifies which actions need to be taken to meet targeted goals
  • Completed payments and control expenses by receiving, processing, verifying, and reconciling invoices for providers, senior management, and multiple departments
  • Maintained and assisted providers (physicians, physician assistants, nurse practitioners) with state licensing, DEA licensing, ACLS, BLS, certifications, and annual memberships
  • Assured adequate inventory of medical and office supplies, timely scheduling of activities, presence and ongoing use of appropriate record-keeping systems, and effective work flow through multiple departments and locations
  • Performed, prepared, and coordinated meetings as assigned. Success of meetings are met by preparing agenda drafts, electronically distributing meeting materials, documenting meeting discussions, and coordinating follow-up reports
  • Use of Excel, One Note, and other word and spreadsheet processing to complete assignments, projects, and graphs with timeliness and accuracy
PROVIDENCE HEALTH AND SERVICES Portland, OR Heart and Vascular Scheduler 07/2017 to 08/2017
  • Scheduled various complex Imaging and Medical procedures by obtaining appropriate exam information, specialized equipment, resources and current/historical medical information.
  • Used intermediate and complex medical terminology and precise scheduling protocols to ensure compliance.
  • Obtained all critical information needed to correctly and efficiently schedule and process imaging exams.
  • Utilized multiple computer application, scheduling software, network drives, reporting systems to schedule multiple exams within multiple departments and entities.
  • Obtained and manage all physician orders in a timely and efficient manner.
  • Effectively communicated with patients, Imaging Department Coordinators & staff, technicians, medical offices and physicians.
BOONES FERRY CHIROPRACTIC, ACUPUNCTURE AND MASSAGE Wilsonville, OR Administrative Assistant 01/2015 to 07/2017
  • Managed activities, duties, and functions of all office employees
  • Managed office inventory and placed new orders for medical and office supplies
  • Trained new employees on medical billing programs, data entry software, and scheduling software
  • Supported owner through document management, calendar organization, and reconciliation of monthly and annual bank statements
  • Precisely completed claims paperwork, documentation, and system entry by submitting proper CPT and ICD-9 and ICD-10 codes to appropriate insurance companies
  • Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation and billing
  • Maintained strict patient and physician confidentiality through HIPAA
  • Precisely evaluated and verified patient insurance benefits and eligibility
  • Improved patient quality of care by implementing efficient workflows for employees through company knowledge and utilizing electronic medical records
  • Minimized number of claim denials and appeals through completion of medical billing and processing
  • Printed and reviewed monthly patient aging report and solicited overdue payments to patients accordingly
  • Knowledge of CPT, ICD-10-CM, HCPCS, Federal Register, Federal and State insurance billing laws and Mandates
Education and Training
Bachelor of Arts: Healthcare Management and Administration 2019 Colorado State University-Global Campus
Associate of Arts: General Studies (Emphasis of Nursing) 2016 Portland Community College
CNA License 2015 NW Nursing Assistant Certified Training
Awards

MANAGING HEALTHCARE IN THE 21ST CENTURY

COLORADO STATE UNIVERSITY-GLOBAL CAMPUS

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Job-winning Scheduler resume

Jamie Thompson
Areas of Expertise
  • Quality control
  • Inventory management
  • Inventory control procedures
  • Materials accountability
  • Scheduling
  • DOT Training
  • Customer service-oriented
  • Manufacturing and warehouse procedures
  • Shipping and receiving
  • Rail transportation
  • HAZWOOPER Certificate 
  • Understanding of Distillation
  • Production scheduling
  • HAZMAT training & TWIC
  • Strong communication skills
  • Root cause analysis
  • Certified Forklift Operator
  • Strategic & Analytical thinker
  • Inventory tracking
  • Shipment consolidations planning
  • Decisive
  • Imports and exports
  • Cost reduction
  • Works well independently
Accomplishments
I've been proven capable to find common ground and solve problems. I am very cooperative, gained the trust of peers, and encourages collaboration. I cope well with change and I can shift gears. I've crossed training on multiple business groups. I can work with other business groups and back fill when needed. I base my decisions based on a mixture of analysis, wisdom, experience, and seek advice from my peers. I have been encouraged to pursue leadership developmental courses.
Experience
Kelly Services @ Dow Chemical Deer Park, Texas Site Logistics Rail Coordinator & Scheduler 08/2017 to Current
  • Review and identify constraints and/or restrictions that may impact the ability to fulfill requests
  • Communicate with site logistics contacts and carriers to inform them of scheduling plan exceptions
  • Initiate Management of Change process if changes to operating discipline are identified
  • Scheduling:Create and distribute scheduling plan to include all modes
  • Review the scheduling plan for completeness, manage changes, exceptions, and facilitate resolution of issues
  • Verify all shipment details for accuracy and completeness
  • Manage exceptions and extraordinary request made by the plant, customer, and customer service
  • Record necessary SAP system entries in a timely and efficient manner by completing activities like shipping - allocate product, perform goods issues, receipt process - return orders and raw materials
  • Bulk material transactions – Pipeline/Tank Material Transfers
DOW CHEMICAL Deer Park, Texas Site Logistics Rail Coordinator & Scheduler (Contractor) 10/2017 to 01/2018
  • Review and identify constraints and/or restrictions that may impact the ability to fulfill requests
  • Communicate with site logistics contacts and carriers to inform them of scheduling plan exceptions
  • Initiate Management of Change process if changes to operating discipline are identified
  • Scheduling:Create and distribute scheduling plan to include all modes
  • Review the scheduling plan for completeness, manage changes, exceptions, and facilitate resolution of issues
  • Verify all shipment details for accuracy and completeness
  • Manage exceptions and extraordinary request made by the plant, customer, and customer service
  • Record necessary SAP system entries in a timely and efficient manner by completing activities like shipping - allocate product, perform goods issues, receipt process - return orders and raw materials
  • Bulk material transactions – Pipeline/Tank Material Transfers
PHILLIPS 66 Sweeny, Texas TRAFFIC COORDINATOR (Contractor) 08/2017 to 09/2017
  • Collaborates with Phillips 66 and Chevron Phillips transactions in order to compile and process information such as bill of ladings, certificate of analysis and pick tickets
  • Checking inventories against truck and rail loads.
  • Issuing invoices and distributing them electronically
  • Communicating with Union Pacific to answer questions.Entering rail switch in UP site
  • Monitoring and maintaining rail/truck maintenance reports
  • Maintaining Transport Driver's Security and Safety records
  • Creating and maintaining Sulfur volumes for orders
  • Comparing load orders against SAP
ExxonMobil Baytown, TX Rail Logistics Coordinator (Contractor) 06/2015 to 08/2017
  • Coordinates the day-to-day movements and operations of rail fleet to gain optimal service and cost utilization for the Lubes and Specialties and Polyethylene business group
  • Processes billing for railcars that were loaded the day prior
  • Creates the schedule for the next day loads for future customer orders
  • Updates and maintains the transportation management systems, weekly and monthly statistics for management's stewardship
  • Coordinates with the refinery operations departments and quality team to optimize the supply chain, ensuring the most economic supplies are delivered to facilities in a timely fashion
  • Provide railcar order fulfillment for emergency situations, and oblige with internal and external customers
  • Works extensively in SAP GEMS, GOM, Stripes, Yardmaster, Rail Logix, and multiples spreadsheets and charts
  • Performs weekly reconciliation of railcar inventory in the facility to ensure continuous utilization and decrease demurrage 
Clean Harbors Environmental Laporte, Texas Receiving Chemist 02/2015 to 06/2015
  • Received lab pack containers and properly codes all chemicals for disposal processing
  • Performed consolidation of lab packs for final disposal as needed
  • Completed all paperwork associated with consolidation process
  • Performed lab pack bulking operations when needed and safely managed reactive materials for ultimate disposal
  • Performed lab pack systems operations through CHOICE or WIN. Specialized in Drum Receiving/Coding Operations, sampled all incoming drums and performs basic analysis of samples following prescribed procedures
  • Calibrated and utilized lab instrumentation required to run basic analysis. Completed all paperwork associated with analysis and drum sampling
  • Final coded routing and billing per CHI protocol and confirmed all drums were assigned properly for disposal process. Specialized in Shipping of Waste Materials
  • Assured materials were shipped prioritizing the inexpensive disposal outlets
  • Class B PPE required
Shell Chemical Deer Park, TX Material Coordinator (Contractor) 04/2014 to 02/2015
  • Effectively and efficiently manage the storage and movement of materials to facilitate the plants' reliability.
  • Process material movements, receipts, issues, and transfers in GSAP.
  • Maintain insurance for equipment such as pumps, valves, compressors, and rotors, spare parts such as bearings, mechanical seals, valves, gauges etc.
  • Generated weekly reports to optimize preservation and ensured trackability.
  • Assured all parts and equipment are inspected before issuing out to field or unit.
  • Operated propane operated forklift.
  • Class D PPE required.
ExxonMobil Beaumont, TX Inventory Control Analyst (Contractor) 02/2013 to 04/2014
  • Ensured timely and accurate information is maintained by lube plant personnel conducting business transactions for blending, packaging, shipping, receiving, and warehouse activities, in areas of inventory control, accounting, and costing.
  • Knowledgeable of all inventory matters on shift and communicated with the control room supervisors and operators in liaison of plant movements.
  • Coordinated with plant operations dealing with package filling, grease blending, batch oil blending, tank car loading, tank truck loading and unloading.
  • Generated gauging information for railcars
  • Used SAP, Stripes, GWM and GOM for inventory accounting and investigative purposes.
  • Delta V system and PI was also used for inventory investigation.
  • Performed monthly reconciliation of tank inventory 
Omega Protein Inc Cameron, LA Operator 01/2012 to 02/2013
  • Closely monitored four dehydration machines that vacuum dried finished products.
  • Monitored machine gauges, gathered samples for lab testing, and properly disposed of waste.
  • Recorded processing times and lab results.
  • Reported any malfunctions to area supervisor.
  • Maintained shop area, rotated drums, inspected motors, valves, and other machine parts.
  • Power washed work area after each shift.
  • Operated diesel powered forklift for moving heavy materials.
  • Worked in high noise area, worked around suspended loads, and offshore work.
  • Class C PPE required.
Education and Training
Associate of Science: Manufacturing Engineering / Process Technology May 2017 Lee College, Baytown, Texas, United States Process Technology / Manufacturing Engineering
Computer Skills
  • SAP Systems - GOM, GEMS, STRIPES, GWM
  • Borque Logistics System - Rail Trac & Yard Master
  • Sample Manager 
  • Microsoft Excel , Word, Powerpoint 
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Experienced Scheduler resume

Mechelle Eady-Ceasar
Professional Summary
Dedicated and focused assistant supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Education and Training
Associate of Arts 2017 Florida State Community College, Jacksonville, FL Obtained May 5th 2017
Professional Experience
Mayo Clinic Jacksonville, FL Supervisor 05/2017 to Current
  • Responsible for a staff of 18 in the desk operations float pool and 11 Contractors
  • Supervise 4 scheduling and reception staff for the Pain Clinic, AIC, POE and PT department
  • Responsible for hiring all desk operation staff needed for scheduling and desk
  • Right Sourcing liaison for hiring and training
  • Administrator of text messaging for Mayo Clinic Jacksonville, FL
  • Operational training team representative for the Plummer project
  • Vender relationships with Mayo Clinic partnerships  
  • Provide thorough supervision for day-to-day operations in accordance with set policies and guidelines.  
  • Face to face communication with administrators, doctors, nurses and supervisors
Mayo Clinic Jacksonville, FL Assistant Supervisor 06/2016 to 05/2017
  • Responsible for a staff of 18 in the desk operations float pool and 9 Contractors
  • Responsible for hiring all desk operation staff needed for scheduling and desk
  • Coordinator of the float pool and pre-visit desk staff assignments
  • Right Sourcing liaison for hiring and training
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  • Administrator of text messaging for Mayo Clinic Jacksonville, FL.
  • Liaison for Center for Innovation and clinical staff for experimental trials to provide excellent patient service.
  • Operational training team representative for the Plummer project
  • Vender relationships with Mayo Clinic partnerships  
  • Practice Redesign desk staff representative for scheduling template redesigns.
  • Provide thorough supervision for day-to-day operations in accordance with set policies and guidelines.  
  • Face to face communication with administrators, doctors, nurses and supervisors



Mayo Clinic Jacksonville, FL Patient Service Specialist/Appointment Scheduler 03/2015 to 06/2016
  • Manages the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handles high volume scheduling requests via computer orders, phone, and email from patients, providers, and other clinical staff.
  • Reads and record temperature, pulse and blood pressure for clinic providers.
  • Obtain information about patients medical history, drug history, complaints and allergies to record in EMR.
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    Wells Fargo Jacksonville, FL Customer Service Specialist/Bank Teller 05/2013 to 03/2015
    • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    • Achieved high sales percentage with consultative, value-focused customer service approach.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    Memorial Hospital Chattanooga, TN Office clerk 10/2009 to 10/2012
    • Recorded and filed patient data and medical records.
    • Communicated with medical transcriptionists regarding patient medical records.
    • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
    • Coordinated with doctors and registered nurses to develop care plans for patients.
    Accomplishments
    • 100% Staff Satisfaction for Sirota Survey 2017
    • Developed and implemented the GI and Nutrition texting console  
    • Key player in implementation of new desk uniform
    Skills
    • Strong interpersonal skills
    • Strong communication skills 
    • Detail-oriented
    • Strong problem solver
    • Excellent at multi-tasking
    • Resourceful
    • Training and development
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