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Objective

Analytical and detail-oriented caregiver with knowledgeable experience in project management, progressed supervision, and effective healthcare strategies. My knowledgeable experience stems from a clinical and non-clinical background which have aided in my success of career progression, problem solving and successful strategic and operational performances.

Qualifications
  • Advanced clerical knowledge
  • Project planning
  • Spreadsheet management
  • Proficient in EMR (Epic, iCentra, PeopleSoft)
  • HIPAA compliance
  • Medical billing
  • Experience in MS Applications
  • Medical terminology
  • Performance metrics
Experience
PROVIDENCE HEALTH AND SERVICES-CVOR PORTLAND, OR Adminsitrative Assistant/Health Unit Coordinator 06/2018 to Current
  • Provide thorough administrative and technical support to CVOR manager, charges nurses, anesthesiologists, surgeons, and other department staff.
  • Assist senior project manager and strategic management services in the expansion of Providence's Critical Care Unit.
  • Increase unit productivity for a five room operating room through the implementation of new standards and methods by measuring the effectiveness of activities and efficiencies within the operating room.
  • Achieve departmental goals and objectives by instituting new processes and standards for inpatient care. This is done through projections, analyses, and measures of pre and post-op care of CVOR patients.
  • Coordinate communication between staff (surgeons, anesthesiologists, nurses, surgical techs). Collaborates with other staff and leaders in the development, oversight, and operation of the unit.
  • Create and manage CVOR staff On-Call schedules (daily, weekly, monthly). Create spreadsheets regarding vacation, time-off requests, and mandatory on-call requirements for nurses, surgical techs, operating room assistants, anesthesiologists, surgeons, and perfusionists.
  • Create and oversee weekly department meetings. Develop prompt meeting minutes through SharePoint. Additional editing and managing of meeting minutes is also done properly formatting and editing each individual document.
  • Supervise unit staff's automated attendance, breaks, and missed punches through Kronos and Timekeeping. Consistently apply work and pay rules while also tracking and enforcing compliance.
  • Manage director's, supervisor's, and lead's calendars-including scheduling all meetings, conferences, and pertinent arrangements.
  • Process annual, quarterly, and weekly PTO requests for all 200+ caregivers amongst multiple departments and locations.
  • Manage the department's policies and procedures by uploading new policies as directed through current workflows, as needed.
Intermountain Healthcare - Cardiology Salt Lake City, UT Administrative Assistant 10/2017 to 06/2018
  • Provided administrative and secretarial assistance for multiple managers, locations, departments (Cardiology, Electrophysiology, Echocardiography, Cardiothoracic Surgery), and senior directors, with minimal supervision
  • Supervised 15+ Patient Service Representatives by applying strong leadership skills and problem-solving techniques to maintain team efficiency and organization of daily workflows throughout the department
  • Created and managed over 20 Medical Assistant's and Registered Nurse's work schedules for five locations. During this process, MA's and RN's vacation and time-off requests are taken into consideration while also optimizing triaging, patient flow, and communication
  • Developed and manage the production of Huddle Boards for five locations. This ongoing project aids in visual management and continuous improvement for department goals through key and leading indicators (safety, access, quality, stewardship, and caregiver engagement)
  • Gathered complex data input to manage Patient Experience Scores, Total Patient Volume, VRP Blood Pressure for Adults, total revenue for the department, physician RVUs, patient slot utilization, and co-pay collection. This data identifies which actions need to be taken to meet targeted goals
  • Completed payments and control expenses by receiving, processing, verifying, and reconciling invoices for providers, senior management, and multiple departments
  • Maintained and assisted providers (physicians, physician assistants, nurse practitioners) with state licensing, DEA licensing, ACLS, BLS, certifications, and annual memberships
  • Assured adequate inventory of medical and office supplies, timely scheduling of activities, presence and ongoing use of appropriate record-keeping systems, and effective work flow through multiple departments and locations
  • Performed, prepared, and coordinated meetings as assigned. Success of meetings are met by preparing agenda drafts, electronically distributing meeting materials, documenting meeting discussions, and coordinating follow-up reports
  • Use of Excel, One Note, and other word and spreadsheet processing to complete assignments, projects, and graphs with timeliness and accuracy
PROVIDENCE HEALTH AND SERVICES Portland, OR Heart and Vascular Scheduler 07/2017 to 08/2017
  • Scheduled various complex Imaging and Medical procedures by obtaining appropriate exam information, specialized equipment, resources and current/historical medical information.
  • Used intermediate and complex medical terminology and precise scheduling protocols to ensure compliance.
  • Obtained all critical information needed to correctly and efficiently schedule and process imaging exams.
  • Utilized multiple computer application, scheduling software, network drives, reporting systems to schedule multiple exams within multiple departments and entities.
  • Obtained and manage all physician orders in a timely and efficient manner.
  • Effectively communicated with patients, Imaging Department Coordinators & staff, technicians, medical offices and physicians.
BOONES FERRY CHIROPRACTIC, ACUPUNCTURE AND MASSAGE Wilsonville, OR Administrative Assistant 01/2015 to 07/2017
  • Managed activities, duties, and functions of all office employees
  • Managed office inventory and placed new orders for medical and office supplies
  • Trained new employees on medical billing programs, data entry software, and scheduling software
  • Supported owner through document management, calendar organization, and reconciliation of monthly and annual bank statements
  • Precisely completed claims paperwork, documentation, and system entry by submitting proper CPT and ICD-9 and ICD-10 codes to appropriate insurance companies
  • Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation and billing
  • Maintained strict patient and physician confidentiality through HIPAA
  • Precisely evaluated and verified patient insurance benefits and eligibility
  • Improved patient quality of care by implementing efficient workflows for employees through company knowledge and utilizing electronic medical records
  • Minimized number of claim denials and appeals through completion of medical billing and processing
  • Printed and reviewed monthly patient aging report and solicited overdue payments to patients accordingly
  • Knowledge of CPT, ICD-10-CM, HCPCS, Federal Register, Federal and State insurance billing laws and Mandates
Education and Training
Bachelor of Arts: Healthcare Management and Administration 2019 Colorado State University-Global Campus
Associate of Arts: General Studies (Emphasis of Nursing) 2016 Portland Community College
CNA License 2015 NW Nursing Assistant Certified Training
Awards

MANAGING HEALTHCARE IN THE 21ST CENTURY

COLORADO STATE UNIVERSITY-GLOBAL CAMPUS

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Professional Summary
Dedicated and focused assistant supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Education and Training
Associate of Arts 2017 Florida State Community College, Jacksonville, FL Obtained May 5th 2017
Professional Experience
Mayo Clinic Jacksonville, FL Supervisor 05/2017 to Current
  • Responsible for a staff of 18 in the desk operations float pool and 11 Contractors
  • Supervise 4 scheduling and reception staff for the Pain Clinic, AIC, POE and PT department
  • Responsible for hiring all desk operation staff needed for scheduling and desk
  • Right Sourcing liaison for hiring and training
  • Administrator of text messaging for Mayo Clinic Jacksonville, FL
  • Operational training team representative for the Plummer project
  • Vender relationships with Mayo Clinic partnerships  
  • Provide thorough supervision for day-to-day operations in accordance with set policies and guidelines.  
  • Face to face communication with administrators, doctors, nurses and supervisors
Mayo Clinic Jacksonville, FL Assistant Supervisor 06/2016 to 05/2017
  • Responsible for a staff of 18 in the desk operations float pool and 9 Contractors
  • Responsible for hiring all desk operation staff needed for scheduling and desk
  • Coordinator of the float pool and pre-visit desk staff assignments
  • Right Sourcing liaison for hiring and training
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  • Administrator of text messaging for Mayo Clinic Jacksonville, FL.
  • Liaison for Center for Innovation and clinical staff for experimental trials to provide excellent patient service.
  • Operational training team representative for the Plummer project
  • Vender relationships with Mayo Clinic partnerships  
  • Practice Redesign desk staff representative for scheduling template redesigns.
  • Provide thorough supervision for day-to-day operations in accordance with set policies and guidelines.  
  • Face to face communication with administrators, doctors, nurses and supervisors



Mayo Clinic Jacksonville, FL Patient Service Specialist/Appointment Scheduler 03/2015 to 06/2016
  • Manages the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handles high volume scheduling requests via computer orders, phone, and email from patients, providers, and other clinical staff.
  • Reads and record temperature, pulse and blood pressure for clinic providers.
  • Obtain information about patients medical history, drug history, complaints and allergies to record in EMR.
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    Wells Fargo Jacksonville, FL Customer Service Specialist/Bank Teller 05/2013 to 03/2015
    • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    • Achieved high sales percentage with consultative, value-focused customer service approach.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    Memorial Hospital Chattanooga, TN Office clerk 10/2009 to 10/2012
    • Recorded and filed patient data and medical records.
    • Communicated with medical transcriptionists regarding patient medical records.
    • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
    • Coordinated with doctors and registered nurses to develop care plans for patients.
    Accomplishments
    • 100% Staff Satisfaction for Sirota Survey 2017
    • Developed and implemented the GI and Nutrition texting console  
    • Key player in implementation of new desk uniform
    Skills
    • Strong interpersonal skills
    • Strong communication skills 
    • Detail-oriented
    • Strong problem solver
    • Excellent at multi-tasking
    • Resourceful
    • Training and development
    This resume is created in 7 minutes.
    Professional Summary
    A successful Bachelor's degree holder major in Psychology with a vast experience on the different aspects of the Human Resources Department, project management and an expert in Virtual Learning tools and training.
    Skills
    • Excellent knowledge and ability to utilize computers and related technology.
    • Excellent skills in Microsoft Office programs
    • Excellent skills in Lotus Notes
    • Proficient in online training tools.
    • Excellent Customer Service
    • Team Leadership
    • Project Management (application of PM principles)
    • Excellent Oral and Written Communication skills
    • Practice Quality Control Principles Enforcement of models and standards of Quality Assurance
    • End to End Processing of live Web seminars
    • Event Management and facilitation.
    • Great Recruitment skills
    • Very keen eye for details
    • Very good customer service skills
    Work Experience
    Senior Operations Administrator | 04/2018 to Current FedEx Ground - Pflugerville, TX

    * Greatly involved in the hiring process of the Human Resources Department at FedEx Ground specifically doing calls to schedule interviews and do job offers to Package Handler applicants in the ZAUS facility.
     * Incharge of the employee Onboarding process - specifically I9 processing and EVerification of newly hired Package Handlers and does the New Hire Orientation as well.
     * Assists management and HR on adhoc projects for the facility.
     * Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.
     * Reviews, researches and/or enters data in various systems to support respective functional areas
     * Assists in the handling of customer inquiries and package pickup at the station.
     * Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review and making sure important information or data and files are available and correct for testing.

    * Provides onsite training for Package Handlers.

    * Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. 

    * Delivers an exceptional level of service to each customer by listening to concerns and answering questions.

    * Do other work tasks as assigned and requested.
    Engineering Coordinator / Administrative Assistant | 09/2017 to 04/2018 Hyatt Regency - Austin, TX

    * In charge of the balancing of the Department's checkbook and making sure all expenses are accounted for properly.
    * Process payment requests for invoices received in the Oracle and Markview database.
    * Acts as the Engineering coordinator and office manager of the Engineering Division.
    * Keeps track of vendors that come in and out of the hotel to do maintenance on hotel property.
    * I do the advance scheduling of HVAC of the whole hotel.
    * I process P-Card transactions and run Accounting reports for the Director of the Department.
    * I run the GL (subledger) report every week and balance it with the Department's checkbook.
    * Point of contact for purchase order requests and submission and receiving as well for the whole Division online or on the phone.
    * In charge of the contracts of all our Hotel vendors and contractors and makes sure that all the Certificates of Liability Insurance are up to date.
    * Takes care of phone calls routed to our Division and transfer calls to the right person/Department.

    * Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

    * Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. 

    * Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 

    * Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. 

    * Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

    * Tracked expenses and documented records using the General Ledger and Oracle.

    * Processed financial documents including contracts, expense reports and invoices. 

    * Perform other tasks out of the ordinary whenever necessary.
    Learning Practitioner and Scheduler | 12/2006 to 10/2013 IBM - Manila , Philippines
    • Learning Practitioner & Scheduler
      Dates Employed: Jan 2009 – Oct 2013
      Employment Duration: 4 yrs 10 mos
      Location: Metro Manila, Philippines
      * Provided successful end to end support services for the IBM Software Services for Tivoli (ISST) web seminars using different online tools
      * Processed and setup 100% of submitted and approved web seminars assigned to me
      * Successfully trained event presenters on the tools used for their events
      * Did full service facilitation of live events
      * Scheduled and managed approved event requests
      * Handled issues or concerns on processed events
      * Acted as the Backup Team Lead and was involved in making process decisions for the team when necessary.
      * Spearheaded process documentation for the different processes of our program.
      * Responsibly applied good customer service in all dealings not only with internal IBM employees, but with clients, customers and Business Partners as well.
       
    • SWG Virtual Learning Operations Specialist
      Dates Employed: Mar 2008 – Jan 2009
      Employment Duration: 11 mos
      Location: Metro Manila, Philippines
      * Performed successful end to end processing of Instructor Led Online(ILO) classes for both clients and internals for the IBM Software Group.
      * Processed and setup 100% of submitted and approved web seminars assigned to me
      * Conducted effective live rehearsals with event presenters on the tools and applications that our program used.
      * Did full service facilitation of live events.
      * Submitted post event reports to the Completions team with zero errors.
      * Performed the Backup Team Lead role and made business decisions for the team when necessary.
       
    • Employee Data Management Process Owner
      Dates Employed: Oct 2007 – Mar 2008
      Employment Duration: 6 mos
      Location: Metro Manila, Philippines
      * Processed 100% of change request emails received from client accounts in regards to employee data management.
      * Updated, corrected, and added necessary personal information and made data changes for employees of the client account in the SAP database specifically the lateral transfers, promotions, change of status, name correction or a change of pay.
      * Handled personally identifiable information and protected the confidentiality of that data at the collection, disclosure, and change stages of the process.
      * Acted as the Process Owner for the data management process and was the Subject Matter Expert as well who trained new hires in the team who collected personally identifiable information on the company's policies and procedures for assuring confidentiality.
       
    • Employee Recruitment Coordinator
      Dates Employed: Dec 2006 – Oct 2007
      Employment Duration: 11 mos
      Location: Metro Manila, Philippines
      * Conducted interviews both initial and final for potential candidates of a client company (Allstate Insurance Corporation) following standard procedures of IBM and the client as well.
      * Successfully linked applications of external hires to the system database called the Online Selection Process (OSP).
      * Acted as the Single Point of Contact for SAP.
      * Spearheaded the linking process to make sure that both internal and external new hires are in the system for payroll purposes.
      * Entered codes with 100% accuracy using the Taleo tool so new hires are granted access to the system.
      * Resolved issues and escalations forwarded to the team regarding SAP, OSP, Taleo and other processes related to these applications/databases. * Set appointments and interviews for job candidates via phone and email.

    * Maintained and updated candidate records in the company's system using OSP and Taleo. 

    * Developed and implemented efficient filing systems and customer database protocols. 

    * Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

    * Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
    Recruitment Coordinator | 06/2005 to 11/2006 Accenture - Metro Manila, Philippines
    • Handled in flying colors a high volume hiring process of potential candidates for a client project (Aetna).
    • Expertly conducted initial and final interviews of candidates.
    • Created and did the job offer or contracts for new hires of the client project.
    • Applied open communication between our company and the client project to ensure overall progress of the project was discussed.
    HR Assistant | 02/2002 to 03/2005 TS Fashion Boutique - Valencia City, Bukidnon, Philippines
    • Created the company payroll for the General Manager to review and approve.
    • Developed a step by step hiring process for the company.
    • Conducted initial interviews with company applicants.
    • Assessed potential candidates for open company positions and recommended those who passed to the GM for final interview.
    • Headed the hiring process of all company applicants including for the store branches nationwide.
    HR Coordinator | 07/2000 to 02/2001 Gaisano City Mall (Unipace Corporation) - Cagayan de Oro City, Philippines
    • Oversaw and handled company issues including that of the different branches nationwide.
    • Conducted initial interviews with potential candidates applying for jobs within the company.
    • Trained new hires on the company policies, rules and regulations and what to expect regarding their job positions.
    • Identified common areas at work that needed improvement and attention and directly communicated findings to the company owner.
    College Psyhology Instructor | 06/1998 to 06/2000 Misamis Oriental State College of Agriculture and Technology - Claveria, Misamis Oriental, Philippines
    • Taught the General Psychology subject to 1st, 2nd and 3rd year college students.
    • Computed student grades based on a standard computing systems provided by the school.
    • Participated and learned from workshops on team building sponsored by the school.
    • Successfully conducted after school tutorial classes with students who needed catching up on missed assignments, projects or simply not being able to understand the subject matter discussed in class.
    Education
    Central Mindanao University - - Musuan, Bukidnon, Philippines Psychology, 1997
    Awards
    • College Scholar, 2nd Semester of SY 1 
    • IBM TOP Talent 2012, Awardee
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    Professional Summary

    Medical Clerk with experience supporting 7 physicians in a busy medical office. Expertise includes verifying insurance coverage, obtaining authorizations/referrals, scheduling and checking patients in and out. Seeks a position of increased responsibility and authority along with growth within the company. 

    Skill Highlights
    • Maintains strict confidentiality
    • Knowledge of Commerical, HMO, PPO, Medicare/Medicaid Insurance
    • Cardiology, Primary Care, OB/Gyn, Pediatrics
    • ExperienceElectronic Medical Record (EMR) software
    • ​E-Clinical Works Program
    • Medisoft billing systems
    • HIPAA compliance
    • Patient-focused care
    • Team player with positive attitude
    • Strong work ethic
    • Good written communication
    Professional Experience
    04/2017
    Check In/out Florida Medical Clinic - Radiology － Zephyrhills, FL

    Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers. Took messages from patients and relayed them to the appropriate staff. Collect payment due for studies at time of service. Educated patients about their treatments. Educated patients about their treatments.
    06/2015 to 05/2017
    Front Office Staff/Authorizations Clerk Premier Heart and Vascular Center － Zephyrhills, Florida Completed registration quickly and cordially for all new patients. Confirmed patient information, collected copays and verified insurance. Consistently informed patients of their financial responsibilities prior to services being rendered. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Scheduled patient appointments. Quickly responded to staff and client inquiries regarding CPT codes. Efficiently performed insurance verification and pre-certification and pre-authorization functions.
    10/2009 to 06/2015
    Referral Coordinator Midtown Clinic － Zephyrhills , Florida Referred patients to specialist, scheduled appointments and obtained any prior authorization/referral needed for their appointment. Assisted with phone calls and checking patients in and out if needed. Worked closely with back office staff and physician to accommodate patient care. 
    01/2008 to 09/2009
    Check In/out, Surgery Scheduler A Place for Women － Zephyrhills , Florida

    Answer phones and assist patients checking in and out. Verify patient insurance and collect co-pays, coinsurance or deductibles. Schedule patients follow up appointments or even schedule hospital procedures if needed.  
    01/2005 to 01/2008
    Check In/out Pediatric Care Center of Pasco － Zephyrhills, Florida

    Answer phones and assist patients checking in and out. Verify patient insurance and collect co-pays, coinsurance or deductibles. Schedule patients follow up appointments or even schedule hospital procedures if needed.  
    02/2003 to 01/2005
    Front Desk Associate Publix Super Market at Zephyr Commons － Zephyrhills, FL

    Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Opened and closed the store, which included counting cash drawers and making bank deposits. Resolved customer problems by investigating issues, answering questions and building rapport. Kept register terminal area and store clean and orderly. Provided a high level of service by helping customers to find the specific products that they wanted. Took payment for purchases by cash, credit, debit and personal check and provided the correct change. 
    Education and Training
    2004
    High School Diploma: General Education Zephyrhills High School － Zephyrhills , Florida, USA
    2016
    Nursing Prerequisites : Nursing Keiser University － Lakeland , Florida, United States
    2020
    Bachelor of Science: Nursing South University － Tampa, Fl, United States
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    Summary
    Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
    Skills
    • Strong knowledge of Baltimore area
    • Critical thinker
    • Detail oriented
    • Organizational planning
    • Problem resolution
    • Self-starter
    • Order processing
    • Time management
    • Excellent communication skills
    • Computer-savvy
    • Resourceful
    Experience
    Scheduler and Dispatcher Apr 2011 to Feb 2017
         Sedan Service － Baltimore, MD
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Provided accurate and appropriate information in response to customer inquiries.
    • Maintained up-to-date records at all times.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    • Scheduled pick-up and drop-offs.
    Education and Training
    General Education Southwestern High School － Baltimore, MD
    This resume is created in 7 minutes.
    Summary
    Extensive and proven background as a medical assistant with a specialty in scheduling surgery for high volume Orthopedic and Obstetrics practices, as well as comprehensive experience in management and administration with a focus on patient care.
    Skills
    • More than 20 years of experience with clinical and office procedures.
    • Extensive surgery scheduling experience in a medical office environment.
    • Superior ability to function at a high level of proficiency.
    • Proficient in M.S. Office Suite as well as surgical, billing and accounting software. 
    • Highly personal and extremely ethical.
    • Recognized ability to coordinate and schedule extremely complex procedures, while working with various hospital and clinical administrations.
    Experience
    Surgery Scheduler
    December 2015 to Current     CITRUS SPINE INSTITUTE － CRYSTAL RIVER , FL
    • Scheduled all surgeries by communicating with patients and hospitals.
    • Scheduled spinal injections and kyphoplasty in office.
    • Maintained surgery schedule and applied scheduling guidelines efficiently.
    • Coordinated patients Pre-Op testing, medical clearance, and Post-Op appointments.
    • Provided patients with all Pre-Op and Post-Op instructions, including any durable medical equipment needed. 
    • Trained personnel as backup for scheduling surgeries.
    Surgery Scheduler/Billing/Insurance Collections
    June 2006 to December 2015     Citrus Orthopedic & Joint Institute － Lecanto, FL
    • Scheduled orthopedic surgery for Spine Surgeon, Foot Surgeon, and General Orthopedic Surgeon at the hospital.
    • Coordinated with patients to schedule Pre-Op testing, medical clearance appointments, surgery authorizations, and Post-Op appointments.
    • Communicated Pre/Post-Operative instructions to patients, as well as assigning home health care as needed. 
    • Ordered durable medical equipment as needed.
    • Notified Surgical Representatives of surgery dates and devices/implants needed for surgery. 
    • Billed patients and insurance companies for medical services.
    • Performed processing functions necessary to ensure timely and accurate insurance billing.
    • Researched and responded to patient inquiries regarding billing issues as necessary.
    Education and Training
    Medical Assistant : 1977 Central Piedmont Community College Central Campus － Charlotte, NC
    GENERAL COLLAGE COURSES Queens University of Charlotte － Charlotte, NC, United States
    GENERAL COLLEGE COURSES University of North Carolina at Charlotte － Charlotte, NC, United States
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    Professional Summary
    Hard working, multi tasking Field Services Representative with outstanding telephone, scheduling, and documentation skills. Able to prioritize, and can handle high pressure situations while maintaining a positive attitude. Quality focused and committed to approaching tasks with tenacity, and attention to detail.
    Skills
    • Professional phone etiquette
    • Excellent communication skills
    • Quick learner
    • Customer service oriented
    • Accurate and detailed
    • Works well under pressure
    Work History
    Field Sales Representative (FSR) 09/2016 to Current
    BC Hydro – Kamloops, BC
    • Reads meters at customer sites by manually entering customer meter data.
    • Carries out a variety of field checks, including damaged or faulty meters.
    • Performs on-site meter disconnects and re-connects for electrical service.
    • Performs visual checks and investigations to complete Investigation Orders.
    • Contacts customers in advance if indicated on work orders; interacts on-site with customers, and makes note of safety, access, meter, and site issues.
    Field Metering Analyst 11/2015 to 09/2016
    Accenture – Kamloops, BC
    • Provide a variety of meter investigations and customer support services using advanced smart meter interrogation tools and results from key mart grid analytics.
    • Multiple interactions with customers, including providing notices and addressing billing issues.
    • Using optical probes and hand held tools performs download of meter data and demand meter resets.
    • Performs disconnections / reconnection of electrical service via optical probe and handheld tools.
    • Contacts and interacts on-site with customer.
    Office Administartor / Receptionist 09/2012 to 02/2016
    Kamloops Active Health - Chiropractic, Rehab, Massage – Kamloops, BC
    • Multi-line phone system in a multi practitioner office.
    • Scheduling patient appointments in accordance with individual practitioner preferences.
    • Patient interaction while maintaining confidentiality.
    • Ensuring all files are pulled, documents are filled out correctly, and pulled.
    • Ensure smooth running office with good patient flow.
    • Processing patient payments.
    • Clerical duties such as word processing, data entry, ansering phones, and filing.
    Receptionist / Scheduler 10/2011 to 09/2012
    Fraser Family Chiropractic – Kamloops, BC
    • Answered multi-line phone system while maintaining smooth office flow.
    • Scheduled appointments for multi practitioners.
    • Managed all office supplies.
    • Processed patient payments.
    • Assisted patients while maintaining patient confidentiality.
    • Processed accounts receivable.
    Administrative Assistant 05/1992 to 02/2000
    Brenco Industries – Delta, BC
    • Processed accounts payable, coded and entered invoices into the in-house accounting software.
    • Preparation of bi-weekly payroll for shop employees.
    • Word processing, data entry, answering telephones, and filing.
    • Oversaw inventory and office supply purchases.
    • Communicated with dispatchers, warehouses, and customers regarding outgoing orders.
    • Arranged shipments of completed orders.
    Education
    Bachelor of Business Administration: 1990 Simon Fraser University - Burnaby, BC, Canada
    This resume is created in 7 minutes.
    Summary
    Dynamic and results-oriented Manager specializing in business operations and transportation management. Very resourceful with broad background of 31 years and counting in hub warehouse and gateway operations. Safety-conscious with three 100% audits (two corporate and one regional audit). Vast experience in operational workflow between hub and gateway.
    Skills
    • Solid Leadership Skills
    • Superior Communication & Interpersonal Skills
    • Strong Negotiation Skills
    • Employee Development and Management Advocate
    • Results-Driven & Motivated Self-Starter 
    • Safety-Conscious & Critical Thinker
    • Accountability & Time-Management Skills
    • Computer Literate - Microsoft Office Suite
    • Franklin Planner Efficient
    • Fluent in Samoan
    Experience
    Loader/Unloader Jan 1986 to Jun 1986
         United Parcel Service － Kansas City, Kansas
    Unloaded, picked, staged and loaded products for shipping. Also, worked at a rapid pace to meet tight deadlines.
     
    Part-Time Supervisor Jun 1986 to Mar 2001
         United Parcel Service － Kansas City, KS
    In charge of the metro primary unload operation in outbound operations. 
    Full-Time Supervisor Mar 2001 to Aug 2001
         United Parcel Service － Lenexa, KS
    Worked in the Hub in charge of inbound & outbound operations. Also, involved with co-chair safety committees and ran a successful safety committee. In charge of retention, leadership committee, both training & developing supervisors. Won numerous safety competitions, which led to improved safety and awareness in the Hub.
    Full-Time Supervisor Aug 2001 to Jan 2004
         United Parcel Service － Kansas City, KS Worked in the Hub in charge of inbound & outbound operations. Also, involved with co-chair safety committees and ran a successful safety committee. In charge of retention, leadership committee, both training & developing supervisors. Won numerous safety competitions, which led to improved safety and awareness in the Hub.
    Hub Manager Jan 2004 to Jan 2007
         United Parcel Service － Lenexa, Kansas Supervised material flow, storage and global order fulfillment.
    Maintained accurate stock records and schedules.
    Gateway Ground Transportation Scheduler Jan 2007 to Nov 2016
         United Parcel Service － Kansas City, MO Reviewed new customer orders and requests and manually entered data into a centralized database.
    Hub Supervisor Nov 2017 to Current
         United Parcel Service － Kansas City, KS Produced ER, OR and portable x-rays.
    Education and Training
    High School Diploma 1977 Carson High School － Carson, CA, USA
    High School Diploma Management Courses Name them
    Activities and Honors
    On the Board of Directors for KAPPA.
     
    Won the following awards and certificates while at UPS:
    • Certificate of Recognition for 30 years of Dedicated Service 2016
    • KANSAS CITY AIR- Central Plains District Health & Safety Leaders - ON PLAN FOR 2014 - LOST TIME
    • MCI - Central Plains District - SUMMER SAFETY CONTEST 2013
    • KANSAS AIR - Central Plains District Health & Safety Leaders - March 2012 - ZERO/ZERO
    • MCI - Central Region - SUPER BOWL OF SAFETY PEAK SEASON 2011
    • MCI - Central Region - PEAK SAFETY CHALLENGE #1 GATEWAY 2010
    • KANSAS CITY - West Region Air - BEST SAFETY FREQUENCY 2006

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