Service Representative resume examples

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Skillful Service Representative resume

Gloria Thomas
Work History
Administrative Assistant, 01/2019 to 07/2019
Atlanta Toyota Atlanta , GA
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created PowerPoint presentations for business development purposes.
  • Created detailed expense reports and requests for capital expenditures.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Receptionist, 04/2018 to 05/2019
Enlivant Sandy springs, GA


  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Customer Service Representative, 05/2016 to 02/2018
Rick Case Hyundai Duluth, GA
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recommended alternative items when product was out of stock.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Drove team sales with more than 5% in personal weekly revenue.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
     
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Service Representative, 02/2011 to 06/2014
ExecuJet Aviation Nigeria ltd Lagos, Lagos/Nigeria
  • Responded to all customer inquiries thoroughly and professionally.
  • Arranged services including hotels, catering and ground transportation.
  • Educated customers on available services, promotions and programs.
  • Coordinated aircraft services, such as fuel and hangar storage
  • Worked night and weekend shifts during holiday season.
  • Kept common areas clean, tidy and professional in appearance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Provided elevated customer experience to generate loyal clientèle.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
0: Air Hostess NCAT (Nigeria College Of Aviation Technology) - Zaria, Nigeria
Bachelor of Arts: Business administration , 2012
Herriot watts - London, England
  • Graduated with 3.5 GPA
Skills


  • Proficient in the use of scheduling software programs as well as payment processing systems
  • Strong understanding of the benefits of rewards programs and how to sell them to potential customers
  • Excellent listener with a well developed sense of empathy
  • Ability to effectively double task and handle high stress situations
  • Outstanding ability to work long durations
  • Strong communication Skills
  • Ability to interpret documents and write routine correspondence
  • Proficient in Microsoft office, internet,web based applications
  • Excellent typing and data entry skills
  • Amazing ability to handle complex transactional and poignant customer situations effectively
Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Personable and energetic Receptionist/customer service representative committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

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Job-winning Service Representative resume

ASHLEE CABRAL
Professional Summary

Experienced Accounts Receivable Bookkeeper with proven skills in managing routine and complex business accounting needs. Familiar with Long Term Care industry standards. Providing world class customer service in various settings. Looking to further advance within the Long Term Care Field.

Work History
Accounts Receivable Bookkeeper, 10/2017 to Current
Genesis HealthCare Elms Haven Center Thornton, CO
  • Performed targeted collections on past due accounts aged over 30 days by contacting clients with past due accounts to formulate payment plans and collect payment in full when possible
  • Analyzed and prepared all received consolidated billing invoices, if approved, for payment processing
  • Closely managed monthly reconciliation schedules of all assigned accounts
  • Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Tracked contracts and rate adjustments to keep billing accurate and current
  • Identified, researched and resolved variances in accounts
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances reporting any concerns to superior in a prompt and timely manner
  • Followed up with clients to collect necessary information and verify details
  • Document and follow up on customer accounts with all interactions, payments, and personal information
  • Reconciled and maintained Facility Petty Cash account
  • Maintained account accuracy by reviewing and reconciling accounts on a monthly basis
  • Assisted with front desk/receptionist duties when needed
  • Interviewed, trained, and coached new employees for the front desk
  • Attend and facilitate 72 Hour Family Meetings for new admits to facility
  • Verified insurance eligibility through various methods
  • Through customer service and compassion provide communication and details to families regarding status of Medicaid Application and building policies and procedures
  • Complete weekly partner rounds to ensure all residents needs are being met to ensure state regulations and guidelines are being followed
  • Contacted prospective admits via email and phone calls to discuss financial aspects of admission
EdAssist Customer Service Representative, 07/2017 to 10/2017
Bright Horizons Broomfield, Colorado
  • Pleasantly greeted customers on the phone and asked open-ended questions to determine the reason for the call.
  • Interacted with clients on a regular basis to quickly alleviate issues and provide status updates on tuition reimbursement.
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Recommended alternative solutions when clients had met the tuition reimbursement cap for the year.
  • Documented all customer inquiries and comments thoroughly and quickly after the call.
  • Demonstrated dedication to continuously improving knowledge of contracts in assigned portfolios.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
Pet Sitter, 09/2013 to 12/2013
Wags N Walks Colorado Aurora, Colorado
  • Took outdoor pets for multiple walks daily, in addition to dog park visits and outdoor activities.
  • Followed all pet care instructions, including dietary needs and medication regimens. 
  • Administered medications or wellness protocols as directed.
  • Managed and ensured pet safety and wellness in owners' absence.
  • Communicated with clients to provide pet status during overnight or vacation care.
  • Cared for a wide range of animals, including rodents and reptiles.
  • Bathed, brushed provided other basic grooming services for domestic pets.
  • Provided clean-up and disposal of pet waste.
Skills
  • Self-motivated
  • Knowledge driven
  • Strong verbal communication
  • Extremely organized
  • Integrity
  • Empathetic/Compassionate
  • Great Interpersonal skills
  • World Class Customer Service skills
  • Professional Behavior
  • Consultation and advisory
  • Computer literacy
  • Well-versed in Medicaid and Hospice Billing
  • Information collection
  • Managing deadlines
  • Medicaid management information systems
  • Medicaid statutes and regulations
Education
Some College (No Degree): General Studies Front Range Community College - Westminster, CO
National Phlebotomy Technician Certification: Phlebotomy: 2017
Phlebotomy Training Specialists - Arvada, CO
Certifications
  • BLS Certified through American Heart Association
  • Nationally Certified Phlebotomy Technician
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Top Service Representative skills

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Experienced Service Representative resume

GRISELA BORGE
Professional Objective

To acquire a challenging and rewarding position as a Receptionist utilizing my outstanding customer service skills, ethical work practices, and compassion to add value and growth to Brookdale Senior Living. Seeking position with career growth potential.

Skills
  • Outstanding customer service skills
  • Organized and detail oriented
  • Cross-selling
  • Managing multiple projects
  • Word and Outlook experience


  • Bilingual and Biliterate (Spanish)
  • Complaint handling and solution oriented
  • Office support (phones, faxing, filing)
  • Dedicated team player
  • Compassionate
Work History
Caregiver, 09/2016 to Current
In Home Supportive Services San Bernardino, CA
  • Respond appropriately to the physical, emotional and developmental needs of patient.
  • Help patient move in and out of beds, baths, wheelchairs and automobiles.
  • Schedule and accompany client to medical appointments.
Customer Service Representative, 02/2018 to 07/2019
Rialto Animal Hospital Rialto, CA
  • Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
  • Over the counter sales and financial transactions.
  • Provided assistance to DVM's and technicians assistance when needed.
  • Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Activities Assistant, 09/2017 to 02/2018
Brookdale Senior Living Loma Linda, CA
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Ensured all visitors signed guest check-in forms.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system and directed calls accordingly.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received and routed business correspondence to correct departments, staff members, and residents.
  • Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
  • Engaged residents through events, small groups and personal attention.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
Receptionist/Local Outreach Administrative Coordinator , 02/2015 to 05/2016
Water of Life Community Church Fontana, CA
  • Effectively managed a high volume of inbound calls by providing information and directed calls.
  • Greeted individuals entering organization.
  • Maintained knowledge of staff movements in and out of organization.
  • Provided clerical support for special projects.
  • Addressed and resolved complaints with empathy and professionalism.
  • Maintained Director's calendar and appointments.
  • Monitored employee and volunteer work.
  • Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Oversaw facilities and maintenance responsibilities.
  • Determined our guest's needs and assisted accordingly with compassion.
Lead Massage Therapists/Manager On Duty/Sales Associate , 07/2007 to 12/2014
Massage Envy Upland Colonies/Massage Envy Spa Claremont Upland/Claremont , CA
  • As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
  • Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
  • Assisted in the hiring process of top massage therapists.
  • Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
  • Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
  • Sold memberships and provided thorough knowledge of products and promotions.
  • Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
  • Provided excellent customer service to members and guests.
Education
Massage Therapy Certification: 2006
Bryman College - San Bernardino, CA

High School Diploma: 2000
Rialto High School - Rialto, CA
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