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Professional Summary
Welder extensively trained in MIG/TIG, flux and stick welding. Experienced in crane operation and metal fabrication.
Skills
  • Hand and power tools
  • Heavy equipment operation
  • Detail-oriented
  • Safety-oriented
  • Certified Welder
  • Self-motivated


  • Commercial construction
  • Dependable and reliable
  • Water and sewer pipe installation
  • Valid Maine driver's license
  • Possesses a reliable vehicle
Work History
Sales Associate, 10/2017 to Current
Kay Jewelers Bangor, ME
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Reported incidents to management.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.
  • Updated computer inventory listings.
High Climber, 12/2017 to 02/2018
N S Giles Foundations Bangor, ME
  • Completed tear-down of existing structures and prepared for new construction.
  • Provided accurate measurements and estimates for all projects.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction
  • Climb concrete form walls to stabilize for pours
Service Writer, 02/2017 to 10/2017
Sears Auto Center Bangor, ME
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Strong leader of customer support staff.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Maintained accurate records of past due customer account activity.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
Pipeline Laborer, 07/2016 to 02/2017
Garney Construction Kansas City, MO
  • Prepared and followed through on all required punch lists.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
  • Implemented systems to improve process efficiency and reduce the project duration.
Tire Lube Technician, 09/2015 to 07/2016
VIP Tires & Service Bangor, ME
  • Disassembled engines and repaired or replaced defective parts.
  • Maintained vehicle records by recording and filing all service and repairs.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Completed routine maintenance to prevent future breakdowns.
  • Reviewed work orders and discussed them with supervisors.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Repaired, replaced and adjusted brakes and brake pads.
Carpenter, 06/2012 to 09/2015
Leroy Hall Carpentry Etna, Maine
  • Aligned and squared frames and forms for installation.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Constructed residential decks, carports, garages and sunrooms.
  • Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
  • Operated electric cordless and hammer drills and cutting torches.
  • Repaired roofs and flooring and remodeled bathrooms and kitchens.
Education
High School Diploma: 2018
Penobscot Job Corps Center - Bangor, ME
  • Continuing education in Welding
Certifications
  • OSHA 10
  • OSHA Lockout/Tag out
  • Ramset: Powdered Actuated Tools
This resume is created in 7 minutes.
Professional Summary

Intuitive. Insightful. Objective Oriented. With a combined experience of quality healthcare and directive positions the motivation for delivery of quality services at a high performing level is ever present in myself as well as my work. Thank you for your consideration.

Skills
  • Fast learner
  • Highly dependable
  • Excellent attention to detail
  • Safety-conscious
  • Enjoy maintaining a team like atmospher
  • Mathematical aptitude
  • Computer-savvy
  • Can work under extreme conditions
  • Alcohol and Drug free
Work History
Director of Outcomes Willingway Hospital - Statesboro, GA 01/2019 - Current
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
  • Coordinated all discharge planning for entire hospital
  • Managed continuity of care for all patients for best possible outcome
  • Directed clinical staff on a patient to patient basis to facilitate discharge planning and maintain referral source relationships
  • Communicated with patients, ensuring that medical information was kept private
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
Maritime Captain (Private) REHAB (55' Jarrett Bay/Custom Sportfish) - Eastern Seaboard And Bahamas 05/2016 - 11/2018
  • Entirely responsible for the safety. maintenance, operation and fishing aboard the private vessel
  • Operated with the upmost concern for safety of the vessel and passengers therein
  • Maintained full availability for communication with owners at all days and times
  • Exhibited extensive fishing knowledge as a result of over 20 years of experience and obtained multiple wins in tournaments as a result
Maritime Captain (Commercial) SEA\\TOW - Midway, GA 07/2014 - 05/2016
  • Maintained and Operated a full fleet of vessels that were responsible for transport, un-grounding and salvaging of other vessels in distress (recreational and commercial)
  • Developed safety plans and trained crew members to meet rigorous safety expectations
  • Assessed all travel variables, such as course and weather, to assist with managing passenger safety
  • Towed and maneuvered vessels and ensured proper communication with passing vessels
  • Operated and maintained ship equipment such as engines and generators
Deck Hand Fishing Charters & Private Sportfishers - Miami, FL 08/2007 - 07/2011
  • Prepared boat, tackle and bait
  • Established long-term customer relationships through prompt and courteous service.
  • Ensured the safety relaxation and recreation of clients
  • Achieved numerous awards in fishing tournaments throughout the east coast
Sales Representative Hargay Wireless - Pooler, GA 01/2005 - 07/2007
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Prioritized helping customers over completing other routine tasks in the store
  • Built relationships with customers to increase likelihood of repeat business
Education
100 ton Masters w/ Unlimited radar and Assitance Towing endorsements. Marine radio operators permit: Marine Sea School of Charleston - Charleston,SC 2013
Bachelor of Arts: Psychology Georgia Southern University - Statesboro, GA 05/2018
  • Member of Golden Key Honors Society
  • Dean's List
  • Graduated with 3.7 GPA
  • Member of Center for Addiction Recovery
  • Graduated with Cum Laude
Master of Education: Currenty Seeking: LPC, Clinical Mental Health Georgia Southern University - Statesboro, GA
  • Member of Golden Key Honors Society.
  • 4.0 GPA.
  • Interview Volunteer during 2019-2020 application process.
  • Practicum-Willingway Hospital Statesboro,GA- Individual/Group Counselor.
Accomplishments
  • FISHING ACCOLADES
  • 2009,2010- 2 time wahoo winner Mandich Mad Dog Miami,FL ($8,000.00)
  • 2010-2nd place master angler team Silver Sailfish Derby West Palm Beach,FL (Honors Event)
  • 2011-1st place Bluewater Offshore Challenge Miami,FL ($10,000.00)
  • 2017-1st place Sailfish Challenge West Palm Beach, FL ($50,000.00)
  • 2017-3rd place Jimmy Johnson Pro-AM championship Key Largo,FL (Charity)
  • 2017-2nd place Big Rock Blue Marlin Tournament Morehead CIty, NC ($250,720.00)
  • 2018- 1st place Miami Pop-Up Sailfish tournament Miami,FL- ($10,000.00)
  • 2018- 2nd place Jimmy Johnson Pro-am championship Key Largo,FL (charity)
  • 2018- 1st place Barracuda Classic Savannah, GA ($10,000)
  • EMPLOYMENT
  • Lead sales team in sales in multiple months (Hargray Wireless)
  • Displayed a calm demeanor in intense situations, which helped nurture a hard working and winning crew with high morale.(REHAB)
  • Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities. (SEA\\TOW)
  • Kept guests calm during Hurricane Sandra and Matthew through effective communication and dynamic listening skills which prevented serious injuries or fatalities. (REHAB)
This resume is created in 7 minutes.
Professional Summary
Fast-learning, bilingual Medical Assistant eager to learn new things and grow my knowledge in the medical field. I am seeking a full time or part time position where I can utilize my skills and training to become a valued member of your team.
Certifications

BLS/AED/CPR Certification through American Heart Association

Blood Borne Pathogens

Skill Highlights
  • Bilingual in Spanish
  • Understands medical procedures
  • Charting knowledge
  • Quick problem solver
  • Medical terminology knowledge
  • Healthcare billing
  • Medical instrument sterilization
  • Chart preparation/filing
  • ECG
  • Suture Removal
  • Ear Lavage
  • Injections
  • Abide by HIPAA rules and regulations
  • Strong medical ethic
  • Strong clinical judgment
  • Problem resolution ability
  • Snellen Eye Chart
  • EMR Knowledge
  • Vital Signs
  • Venipunctures
  • Hematocrits
  • Urinalysis
  • Specimen Collection
  • Patient/family focused
  • Wound cleaning/care ability
  • Abides by infection control standards
Professional Experience
Medical Assistant
January 2018 to February 2018
Komin Medical Group Shafter, CA Scheduled appointments, registered patients, and created patient charts for new patients. Recorded vital signs and previous medical history. Responsible for tray set-up, drawing medications, and administering injections. Provided assistance in front and back office practices at a fast yet efficient pace due to high traffic of patients.  
Service Writer
August 2016 to May 2017
Big O Tires Bakersfield, CA
Answered multiple phone lines and placed orders. Assessed customer needs and responded to questions. Cleaned and straightened work area. Operated cash register with proficiency. Provided professional and courteous service at all times. Schedule appointments as needed.
Cashier
July 2015 to August 2016
First Step Nutricion Shafter, CA Assessed customer needs and responded to questions. Organized register supplies. Operated cash register with proficiency. Provided professional and courteous service at all times. Prepared orders as needed.
Education and Training
Clinical Medical Assistant, 2018 High Desert Medical College Bakersfield, CA
Shafter High School Shafter , CA
 
 
 
References Available Upon Request
This resume is created in 7 minutes.
Summary
I have 20+ years of experience in the automotive industry, from parts and tire sales both retail and wholesale, service writer and estimator. I possess good problem solving skills and work well on my own.I enjoy being in a positive team environment. 
Highlights
  • Inventory control procedures
  • Cash handling accuracy
  • Excellent multi-tasker
  • Flexible schedule
  • Strong communication skills
  • Time management
Accomplishments
Routinely helped as many as 100 customers each day in a high-volume  wholesale phone center.
Experience
07/2016 to 10/2016
Outside sales / delivery Hercules Tire Sales Tulsa, OK I worked inside phones sales and outside sales and delivery. Loaded truck daily for delivery
11/2015 to 05/2016
Sales and service writer -scheduler Ryno 4 WD Tulsa, OK I sold 4 wheel drive lift kits, wheels and tires, replacement parts. I also handled the scheduling for the shop and maintained contact with the customers while in the shop.
08/2014 to 10/2015
Parts sales Tulsa Rig Iron Keifer, OK I sold replacement parts for company manufactured equipment. Also shipped orders via Fed Ex, UPS,LTL or contract carrier. Used company data base to identify parts and provide technical help.
10/2006 to 07/2014
Sales and service writer - estimator Ryno 4WD Tulsa , OK I sold 4 wheel,drive lift kits, wheels and tires, replacement parts and scheduled service.Answered customers' questions and addressed problems and complaints in person and via phone.
06/2000 to 10/2006
Phone sales ArrowSpeed Warehouse Kansas City, KS Operated in a high volume call center.Educated customers on product offerings.Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest  automotive styles and trends.
Education
1977
High School Diploma: General East Central Tulsa, OK, USA
This resume is created in 7 minutes.
Professional Summary
Customer service professional seeking a management and or customer service role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. With over 18 years experience.
Skills
  • Over 18 years customer service experience
  • Team player
  • Organized
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Credit card processing
  • Multi-line phone talent
  • Customer-oriented
  • Complex problem solving
  • Strong verbal skills
  •  Microsoft word
  • Powerpoint
  • Excel
  • Windows 8
  • Settling disputes
  • Crediting funds back to account

 

Work History
Service Writer 12/2005 to 09/2013
Walmart Dublin, OH
  • Greeted customers entering the store to ascertain what each customer needed.
  • Wrote customer work orders
  • Gave price quotes
  • Made keys
  • Stocked shelves
  • Answered phone calls
  • Mixed paint
  • Made licenses for fishing, hunting, and shooting range
  • Described product to customers and accurately explained details and care of merchandise.
  • Service desk: Answering a multiline phone with customer who may have had a question or problem
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Customer Service 08/2000 to 12/2005
Safelite Autoglass Westerville, OH/Dublin OH
  • Answered several inbound calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Talking with the claims adjuster on behalf of the customer
  • Verifying coverage for the insured persons vehicle.
  • Making outbound calls to the insured to give them information about their claim.
  • Taking escalated calls from customers that may not have understood what another representatives may have told them or they may not wanted to accept it.
Customer Service/ Dispute By Phone 08/1994 to 08/2000
First USA Westerville, OH
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Asked open-ended questions to assess customer needs.
  • Made follow up calls to customers
  • Set up and explained new membership contracts.
  • Making and taking inbound calls and outbound calls
  • Held Lead position
  • Helped new hires with question or problems

 

Education
High School Diploma: marketing 1993 Worthington Kilbourne High School - Worthington, Oh
Associate of Applied Science: Business Management Current Columbus State Community College - Columbus, OH
This resume is created in 7 minutes.
Career Overview
An organized, efficient and motivated individual. Demonstrates interpersonal communication skills, leadership skills, and organizational abilities. Learns quickly, Assumes responsibility and maintains a solid work ethic. Skilled and adept in the following areas: Supervising, motivating, evaluating and training employees to achieve established performance goals interacting with a broad range of people in a customer service environment
Core Strengths

Microsoft Word-Excel, Reynolds & ReynoldsStrong organizational skills

Energetic work attitude

Adaptive team player

Opening/closing procedures


Work Experience
Customer Service Rep 10/2007 to Current WHOLE FLOODS MARKET Sarasota, Fl
  • Provide exceptional customer service to ensure a quality experience for all customers and staff.
  • Perform a wide variety of clerical store transactions, following specific procedures and policies to insure accurateness.
  • Duties include cash handling, answering phones, assisting visitors with checks and refunds.
  • Audit cashiers cash drawers and receipts, operate register.
  • Professionally resolve problems encountered in daily store operations.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Assistant Office Mgr 12/2006 to 10/2007 GIDEONS WOOD FLOORS Lothian, Maryland
  • Provide fast and excellent customer service in a friendly atmosphere combined with hardwood floor knowledge, and sales skills to help further promote business and gain new clientele.
  • Duties include run daily revenue reports schedule customer work, write work orders for crew, answer phones assist customers with questions and or complaint, A/P and A/R, performed other duties as necessary.
Assistant Service Writer 03/2006 to 12/2006 BMW of Arlington/Alexandria, Alexandria Va
  • Provide fast and friendly customer service combined with auto service knowledge, and sale skills to further promote business and gain new clientele.
  • Duties include but not limited to taking incoming calls, scheduling service appointments, dispatch work orders to a team of technicians, advise customers to work that is needed for their.
  • vehicle, and close out customer receipts.
Assistant Service Writer 05/2002 to 03/2006 OURISMAN HONDA Bethesda, Maryland
  • Provide fast and friendly customer service combined with auto service knowledge, and sale skills to further promote business and gain new clientele.
  • Duties include but not limited to taking incoming calls, scheduling service appointments, dispatch work orders to a team of technicians, advise customers to work that is needed for their.
  • vehicle, and close out customer receipts.
  • Supervise a team of valets to ensure fast and friendly service to each customer as well as managing office duties.
  • Responsibilities are as follows: Training new team members and monitoring their work progress, input new car inventory, record lease returns, managing new and pre-owned key boxes, maintain organization in the office, file customer hard copy work orders.
Education
Bachelor of Science: Business Administration 1995 Bowie State University Bowie, MD, US
This resume is created in 7 minutes.
Highlights
  • Critical Thinking
  • Microsoft Office Suite
  • Planning and Coordinating
  • Call Handling
  • Customer Service Experience
  • Problem Solving
  • Team Leadership
  • Professional and mature
Accomplishments

Member of PHI THETA KAPPA

Dean's List

Coordinated all department functions for team of 6+ employees.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. 

Experience
August 2014
to
Current
Anderson's Sales and Service Service Writer
  • Write up service tickets on small engine equipment that comes in for repairs or service.
  • Diagnose issues with units such as mowers or handheld equipment.
  • Set up delivery and pickup route to manage efficiency and fuel to help the company save money.
  • Fill in for any departments that need assistance such as receiving and parts counter.
July 2013
to
August 2014
Cabela's NICS Specialist
  • Fill out 4473 forms for the ATF background checks for all Cabela's gun sales.
  • Ensure the forms are correctly filled out and that the customer has received a 'proceed' form from the Federal Bureau of Investigation to purchase the firearm.
January 2013
to
July 2013
Ewen & Kinney Attorney's at Law Legal Assistant/Paralegal
  • Gather legal information for cases, schedule all court dates and meetings, send out subpoenas and gather medical records to summarize for court dates.
  • Assist attorney in any needs they have to prepare for court.
March 2011
to
January 2013
Oldham County Board of Education Bus Monitor
  • Ensure the safety of students while they are being transported on the school bus.
  • Assist the preschoolers in buckling their safety harnesses and safely crossing the street.
June 2010
to
March 2011
Rent & Rave Laborer
  • Help sort and prepare orders to be sent out.
  • Count orders back in to the inventory.
  • Help clean the dishes and linens and ensure their proper condition before sending them out on the next order.
February 2009
to
June 2010
Old Navy Logistics Specialist
  • Unload shipment and restock inventory.
  • Build store displays and set floor plans.
  • Assist customers in any of their needs.
  • Set price points and markdowns and manage a crew of 10 employees to set the store.
June 2008
to
February 2009
Cracker Barrel Sales Associate
  • Unload shipment, set floor plans and assist customers in any of their shopping needs to ensure a great customer experience.
Education
December 2012
Jefferson Community College Carrolton, KY Associate: Business Administration GPA: Dean's List

Member of PHI THETA KAPPA

Dean's List

Certificate of Basic Business Administration

Certificate of Advanced Business Administration

Certificate of Business Management

Certificate of General Business

Certificate of Small Business Management

Skills

Critical Thinking, Customer Service Experience, Problem Solving, Computer Proficient, Professional and Friendly, Employee Management, Well Organized and Efficient Multi-Task Management.

This resume is created in 7 minutes.
Summary
Experienced Service Writer with nine years of customer service and sales background. Quick learner and excellent leader that works great with a team. Proactive problem solver that excels with challenges.
Skills
  • Fast learner
  • Customer service
  • Problem solver
  • Team leader 
  • Strong communicator
  • Trouble shooting
  • Sales
  • Good listener
Accomplishments
Began as a seasonal sales associate for Circuit City in the car stereo department and in a two year span developed into the assistant manager. Had to restart my career at Bass Pro Shops and quickly advanced to a supervisor position in less than six months. I have excelled in areas I was not experienced and worked in several departments at Bass Pro Shops. I have been a service writer the last two years with no experience before I started and have grown a strong customer following as well as a fair knowledge of marine and atv/rov knowledge.
Experience
Assistant Manager
November 2006 to March 2009
Circuit City - Las Vegas, NV Developed from a seasonal associate to the assistant manager of the store. Worked closely with my peers to reach sales goals and give every customer a great shopping experience. 
Service Writer
February 2010 to Current
Bass Pro Shops/Tracker Marine - Las Vegas, NV I began as an hourly associate in the marine accessories and electronics department. In less than six months was promoted to the Camping department supervisor. I was the sales lead in the Tracker boats sales department where I learned about the service and financing aspects of the dealership side of the business. Eventually I moved to the service department as the service writer. As the service writer I communicate between the boat/atv technician and the customer to quickly resolve repairs and services needed. Perform walk thrus on new boats to ensure customers have knowledge needed to use and maintain their new boats and motors.
Education and Training
High School Diploma : General study, 2006 Valley High School - Las Vegas, NV I graduated with an honors diploma and was a four Varsity baseball player.