As People Dept. Manager, I interviewed, selected, trained and supervised the staff.

I consistently tried to recognize and acknowledge my crews performance to boost morale and productivity while also cross-training and scheduling team members strategically to ensure outstanding customer service.

I manage and coach my team through high-volume sale peaks while keeping them productive during low-volume sales.

I acknowledge and try to answer or rectify any customer or crew complaints or inquiries.

I help prepare my team members for the successful launches of new menu items or system updates.

I maintain a safe work environment by following up on proper procedural execution both in the kitchen and interacting with customers to reduce the risks of injuries or accidents.

As Kitchen Dept. Manager, I am learned to correctly calculate inventory and order the appropriate amount of product and supplies.

I was also responsible for verifying that all standards are kept in compliance with safety regulations as well as my employers and customer expectations being met.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Operated the drive-through window and sales register quickly and efficiently.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Verified that prepared food met all standards for quality and quantity.

• Oversaw care and maintenance of kitchen equipment.
• Cooked regular menu items and seasonal offerings according to company standards.
• Cleaned and maintained kitchen equipment on a regular basis.
• Provided support to crew members through all facets of food preparation and delivery.
• Cleaned and organized all line stations when needed.
• Monitored line efficiency and implemented improvements for increased productivity.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.