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Summary
My objective is obtain a career in a friendly work environment that is centered on meeting and exceeding customer expectations within company policy.
Skills
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Strong organizational skills
  • Adaptive team player
  • Food and beverage handling expert
Experience
Picking
Memphis, TN
IQor/ Sep 2018 to Jan 2019
  • Processed customs duties and fees quickly to release international shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Started up and shut down processing equipment.
Shift Manager
Memphis, TN
Kountry Cookin Soul Food Restaurant/ Aug 2012 to Sep 2018
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Assistant Manager
Memphis, TN
City Market/ Feb 2014 to Jun 2016
  • Calculate future needs in kitchenware and equipment and place orders, as needed
  • Coordinate communication between front of the house and back of the house staff
  • Prepare shift schedules
  • Process payroll for all restaurant staff
  • Supervise kitchen and wait staff and provide assistance, as needed
  • Keep detailed records of daily, weekly and monthly costs and revenues
  • Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms) .
  • Monitor compliance with safety and hygiene regulations
Education and Training
High School Diploma 2002
This resume is created in 7 minutes.
Professional Statement
Dedicated Health Sciences major committed to knowledge acquisition and quality contribution. Actively seeking an entry-level role in which knowledge of health assessment and promotion will be highly valued.
Education
Spring of 2019
Bachelor of Science: Health Sciences
James Madison University - Harrisonburg, VA
    • Concentration in Health Assessment and Promotion
Relevant Courses and Course Work

Sports Nutrition and Nutrition for Wellness
     -Evaluation of nutritional plans in accordance with set performance and wellness goals

Health Behavior Change
     -Evaluation and implementation of  theoretically based health related  behavior change plans on clients
Rehabilitative Biomechanics and Physiological Responses to Human Movement
     -Assessment of physical performance using BioDex, VO2 max testing, Dexa scanners, hand grip strength dynamometers, blood glucose readings, blood lactate readings, and metabolic cart analysis

Work History
06/2017 to Current
Shift Manager Pizza Hut Harrisonburg, VA
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
02/2018 to 03/2018
Student Volunteer Advantage Physical Therapy & Sports Performance Harrisonburg, VA
  • Consistently exhibited courtesy, compassion, and respect for patients, families, caregivers, visitors, physicians, administrators, and co-workers.
  • Diligently observed patient safety, risk management and infection control policies and procedures at all times.
  • Assisted with sanitation of the facility and equipment
  • Assisted clients with prescribed exercises
  • Assisted staff with distributing ice and heat packs to patients
04/2015 to 08/2017
Waitress and Cook Pizza Hut Harrisonburg, VA
  • Verified cash drawer against the day's receipts.
  • Resolved guest complaints quickly and efficiently.
  • Delivered quality service by providing a warm and welcoming environment.
  • Maintained complete knowledge of restaurant menu, including daily specials.
Accomplishments
  • Pizza Hut Regional Employee of the Month (June 2017)
Student Organizations
  • Marching Royal Dukes (2015-present)
  • Club Rugby (2015-2017)
  • Sigma Alpha Lambda (2017-present)
Skills
  • Health assessment
  • Health program design, implementation, and evaluation
  • Health research and statistical analysis using SPSS
  • Organization and presentation of health information
  • Customer-oriented
  • Team collaboration
  • Team leadership
  • Risk management processes and analysis
Current Certifications
  • BBP American Heart Association
  • BLS American Heart Association 
  • Adult, Child, and Infant CPR, AED, standard first aid certified
  • EMT-B (anticipated certification by May 30, 2018)
This resume is created in 7 minutes.
Professional Summary

Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.

Skills
  • Detail-oriented
  • Goal-oriented
  • Customer-oriented
  • Staff training and development
  • Excellent customer service skills
  • Bank deposit procedures
  • Opening and closing procedures


Work History
Manager, 11/2013 to 03/2019
QuickChekWoodbridge Township, NJ
  • Hired, trained and evaluated personnel in sales and marketing.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Managed staff of 20 sales associates, 6 team leaders and 1 assistant managers.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Completed profit and loss performance reports.
  • Promoted trained and developed 2 shift leaders 1 night manager  1 food assistant 1 coffee manager 1 tobacco manager
  • Completed management course in corporation's business management program 
Team Member, 10/2017 to 03/2019
New York & CompanyEdison, NJ
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Cleaned and organized the store, including the checkout desk and displays.
Certified Shift Manager, 03/2005 to 11/2013
Taco BellHamilton, N.j
  • Verified that prepared food met all standards for quality and quantity.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
Education
High School Diploma: 2007
Hamilton High School West - Trenton, NJ
Accomplishments
  • Surpassed the budgeted profit for 2017 at 101%
  • Achieved turnover goal of 31% maintaining the target throughout 2017 
  • Awarded District H's Manager of the Year Award for 2017
  • Achieved inventory goal of -$390 per week capturing the Inventory Control Award of 2017
This resume is created in 7 minutes.
Summary
Sales associate with 6 years of retail/managerial experience. Knowing about every product in a store is essential to the betterment of the customer experience. It is because of this that I always strive to assist with product specifications, product availability, preferred price range for the customer, and any possible product customization.
Skills
  • Many positive online reviews
  • Highly successful in rewards card sign ups
  • Persuasive social skills for high sales numbers
  • Diligence in helping customers find the right product for them
  • Detail oriented
  • Bilingual
Experience
Apparel Sales Associate 10/2018 to Current Target Los Angeles, CA
  • Organizing items left in fitting rooms in timely fashion
  • Helping guests coordinate outfits for future events
  • Assist with pushing out new products for holiday season


Sales Associate 11/2017 to 08/2018 LOFT Glendale, CA
  • Provides excellent client service by anticipating the client's needs
  • Build relationships with clients to improve client loyalty and the ability to multi-task
  • Proficient in using distributed order maintenance to locate product for clients and processes transactions
  • Packages and wraps client purchases for shipment
Shift Manager 02/2017 to 01/2018 Yogurtland West Hollywood, CA
  • Cash Handling (drawer balancing, safe deposits, etc.)
  • Assist with shift scheduling
  • Assist in training, coaching and development of newly hired associates
  • Ensures associates adhere to meal and break periods
  • Ensures cleanliness, health and safety standards are maintained at all times
Lead Cashier 09/2014 to 06/2017 Ulta Beauty Los Angeles, CA
  • Ensure all resets and planograms are executed as directed  
  • Acknowledge and greet all guests and offer friendly, prompt and courteous service
  • Assisted with weekly shipment
  • Verify bank deposits
Education
High School Diploma 2012 Stonewall Jackson Senior High School Manassas, VA, United States
This resume is created in 7 minutes.
Summary
Experienced manager with excellent client and management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Operations management
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Financial records and processing
  • Training and development
  • Change management
  • Computer Literate
  • Customer Satisfaction
  • Customer Service
  • Internal Auditing
  • Lead Development
  • Sales
  • Weekly Payroll
  • Schedule Developing
  • Microsoft Excel
Experience
Store Manager
Erie, PA
Country Fair/ May 2013 to Current
I first started working for Country Fair an employee. Then in the beginning of the year 2014 Country Fair then offered me a position with the company as a Assistant Manger which I accepted. Once I went through proper training for Assistant Manager I was running shifts, taking care of customers, and undergoing proper cash procedures. The company saw my dedication, and hard work after only a year and a half of being an assistant manager they then offered me a Store Manager position in 2016.
A few tasks that I do is organize on delegating tasks to employees, manage the schedule, make sure each customer is satisfied, handle proper cash procedures and work retail. 
Shift Manager
Erie, PA
Arby's/ Aug 2013 to Apr 2014 As an Arby's shift manager I went through the training process and become knowledgeable in Arby's expectations to run a successful shift. Through the training process I became certified in ServSafe Certification for 5 years. Once the training was completed I then ran shifts reaching goals, completing paperwork, satisfying customers and handling cash. 
Shift Manager
Erie, PA
Taco Bell/ Feb 2008 to Aug 2013 I first started working at Taco Bell as a team member. Then shortly after being a there I soon then became a shift manager. As a shift manager at Taco Bell I would run successful shifts in serving customers, preparing food, and monitored employees. While on my shift, I made sure that drive- thru times were at goal levels, mentored employees on tasks that needed completed, and tended to customers. Also as a shift manager I closed the store when directed, counted drawers to the proper amount and completed paperwork at the end of the shift.
Education and Training
High School Diploma: N/A Iroquois Jr/Sr High School 2009 Erie, PA, United States I attended Iroquois High school from 2007-2009, where then I graduated my senior year.
This resume is created in 7 minutes.
Summary

Guest oriented industry professional with management and extensive service experience, a background in wine, and exceptional leadership skills. Proven training, sales, and interpersonal skills. Desires a challenging role as a Front of House Team Member.

Skills
  • Industry Professional
  • Extensive wine knowledge
  • Leadership and management experience
  • Guest experience oriented
  • Excels at difficult guest interactions
  • Inventory management experience
  • Tasting Bar and Service Experience
  • Exceptional sales skills
  • Thrives under high stress situations
  • Experienced Trainer
  • Excellent Organizational skills
  • Studies in the German language
Experience
Lead Restaurant Trainer/Server Aug 2017 to Aug 2018
Tapa Toro Orlando, FL

Lead Restaurant Trainer- Nov 2017-Current

-Responsible for the overall training courses for all Front of House team members

-Ensure team members have full knowledge of menu and drink items

-Create and design new training program and testing materials

-Be fully versed in all front of house operations in order to effectively train each department

Server- Aug 2017-Current

-Efficiently serve tables in a full service, Iberian themed, tapas restaurant

-Independently open and close the restaurant meeting all procedures and sanitary requirments

-Maintain full knowledge of a semi-rotating menu with changing weekly schedules

-Effectively sell high price items such as high quality wines and group packages to large parties

-Operate in a celebratory atmosphere with live dance stages throughout the restaurant during dinner service

-Accurately guide guests through a large menu offering individual meals, tapas, and group packages

-Provide unique dining experience including items such as porrons and flambeed shots

-Operate POS system efficiently in Spanish

Supervisor/Wine Club Facilitator Oct 2014 to Jun 2017
Coopers Hawk Winery and Restaurant Orlando, Florida

Supervisor- Feb 2015-June 2017

-Successfully coordinate and lead a team of over 50 front and back of house team members and five departments on a nightly basis

-Be able to operate and effectively run a retail area, full bar, full dining room, two tasting bars, a private dining room, and kitchen

-Fully responsible for the inventory and ordering of all wines and retail products

-Created new storage and organization system for all retail products, and all wine on both the floor, storage, and bar areas

-Handle difficult guest interactions ranging from longer ticket times, to major bill disputes of large private events

-Plan, organize, and execute fully staffed private events ranging in size from minor corporate events to weddings

-Give gracious hospitality to all guests and provide personable interactions to promote growth of the clientele

Wine Club Facilitator- Feb 2015-June 2017

-Responsible for promoting growth of the wine club in the Orlando area

-Exceeded wine club growth goals of over 350 members per quarter, 4 of the 5 quarters I have held this position

-Create new and encouraging employee engagement programs to promote overall team performance and increase wine club growth

-Coordinate on a national level with other locations to create company wide competitions and employee engagement programs

-Responsible for oenological knowledge of all team members, covering over 50 varietals, both during and post training

-Created curriculum off sales tactics and oenological knowledge to increase wine club growth and team member success

-Maintain Employee of the Month Program as well as being responsible for all monetary and itemized incentives for team members

Tasting Room Attendant- Feb 2015-June 2017

-Charismatically and effectively execute full wine tastings of up to 50 guests at one time

-Retain knowledge of over 50 wine varietals and be able to clearly communicate knowledge to guests during tastings

-Be able to successfully invite guests to the wine club consistently

-Average of nine to fourteen successful wine clubs any given shift. Company average is 2 to 4.

-Multitask by operating and maintaining full retail area during wine tastings

-Retain full knowledge of an extensive menu and be able to receive and consolidate carryout orders accurately

-Accurately operate full computer register systems as well as an online database of our wine club members

Server- Nov 2014- Feb 2015

-Efficiently run three to four table sections of full service, higher end dining based around wine and food pairing

-Achieved Grand Cru status; an elite group of team members who have successfully invited record numbers of guests to the wine club

-Be able to retain in depth recipe knowledge of a large, diverse, rotating menu spanning several cuisines from Asian, to steak house, to southwest

-Retain knowledge of over 50 different wine varietals and be able to create wine and food pairings for guests on demand

-Work with a team to conduct full service private dining events of up to 75 guests for a variety of event stiles and packages

-Perform wine tastings at tables and guide guests through the wine list and menu

Host- Oct 2014-Nov 2014

-Lead host team of up to 5 team members to efficiently and effectively control the flow of the dining room, maintaining pace with both the kitchen staff and serving staff

-Plan out extensive reservation list designed to only leave ten percent of dining room floor unreserved all night

-Accurately quote wait times during peak restaurant hours

-Ensure sanitary procedures of guest areas are followed and maintain guest areas

-Assist in food running, tastings, and retail area as needed in a variety of rolls and tasks

Server/Host Jul 2013 to Oct 2014
Lake Point Grill Springfield, Illinois
-Effectively execute personal, professional service with six to eight table sections
-Independently perform full service private dining events of up to fifty guests
-Open and close the restaurant, performing all morning prep, and nightly sanitation procedures
-Be able to operate a slowly rotating menu, with new soups and specials daily
Associate Aug 2011 to Aug 2012
Panera Bread South Elgin, Illinois
-Expediently operate on the line, accurately creating dishes per the guests requests
-Able to retain knowledge of a vast amount of breads types as well as full knowledge of a large menu
-Close down restaurant and ensure proper sanitation procedures are followed
-Ensure sanitary food preparation
-Successfully consolidate orders
Shift Manager Oct 2010 to Nov 2012
Jalepeno Nacho Bar St. Charles, Illinois
-Effectively lead team members on shift and during rush
-Independently open and close restaurant
-Responsible for closing monetary processes when on shift
-Efficiently create dishes and support team during high traffic time periods
-Successfully interact with guests and ensure and enjoyable experience
-Perform all food preparatory services
Education and Training
Business Lincoln Land Community College Springfield, Illinois, USA
-Coursework in mathematics
-Coursework in speech
-Completed two semesters
Inernational Business University of Missouri Colombia, Missouri, USA
-Coursework in business and management 
-Studies in the German Language
-Completed two Semesters
This resume is created in 7 minutes.
Summary
 Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying  experiences. Who also specializes in quality service, customer retention, productivity and team management.
Experience
Associate
November 2018 to Current
Amazon Orlando, FL
  • Sorting and preparing orders for delivery in the wider Orlando area. Inducting orders into the system and fixing any problem orders.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Adhered to proper handling procedures in order to maximize safety and avoid damage to inventory.
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Assistant Regional Manager
April 2017 to May 2018
BRAVO FOODS, LLC Orlando, FL

Improved service quality and increased sales by 18% over a 13 month period. Increased Team retention. Addressed negative customer feedback immediately and turned around those experiences into positives. Efficiently managed stock in order to decrease impact and cost on sales by 5% year over year.

  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Shift Manager
March 2015 to April 2017
Bravo Foods, LLC Orlando, FL Provided onsite training. Monitored multiple databases to keep track of all company inventory. Lead shifts During Morning, afternoon, Evening and Late Night
Assistant Audio and Stage technician
February 2011 to June 2015
East Orlando Baptist Church Orlando, FL Worked as an Assistant audio recorder and Technician for the Church during services and events. Recorded and edited audio and video.
Skills
  • Cash handling accuracy
  • Employee scheduling
  • Inventory control procedures
  • Mathematical aptitude
  • Organized
  • Time management
  • Detail-oriented
  • Team management
  • Hiring
  • Training of Team Members/ Shift Leaders
  • Ordering Inventory and stock
  • Operations management
  • Persuasive
  • Focused on customer satisfaction
  • Talent development
  • Skilled multi-tasker
  • Microsoft Office software proficiency
  • Computer proficiency
  • Familiar with both Audio and Video Technology
  • Training and development
  • Conflict resolution techniques
  • Exceptional Customer Service
  • File/records maintenance
Certifications
ServSafe Certified
Education and Training
High School Diploma : General, 2013 Timber Creek High School Orlando, FL, United States

Graduated in top 15% of class
National Merit Participant Academic Achievement Award 
Bachelor of Science : Computer Science Valencia Orlando, FL, United states Current Student
This resume is created in 7 minutes.
Summary
I am a hard working person that can pretty much learn anything and everything pretty quickly.
I am a manager and love managing and teaching others from what I know.
Skills
  • Fast and hard worker
  • Quick learner
  • Patient
  • Outgoing
  • Energetic
  • Intelligent
  • Great Personality
  • Team player
Experience
08/2014 to 11/2014
Crew Member Original Chicken Tenders Las Vegas, NV Made sure all closes were perfect for the opening crew. Was in charge of handling register money. stocking my area, and greeting customers. I always tried to up sell a customers order which brought great results to the job.
02/2014 to Current
District Trainer/General Manager Blizz Frozen Yogur Las Vegas, NV I have brought so much to this job. Started my way down as a crew member and made my way up as the General Manager to this location. I am in charge of running this store, managing my team, schedules, labor, cost of sales, paper work, emails, decisions, as to hiring people giving write ups to employees and terminating employees, I've done it all. Health inspections have always been passed with an "A" with no demerits. I've achieved so much and learned so much running this store. I've made my team and A team, we all work together and not only made it to a working matter but a family matter. I also am in charge of taking the deposits to the bank and make sure they are made daily, compare my numbers with the nightly sales and make sure they match. Everything you could think off, I've done it here.
07/2012 to 09/2015
Shift Manager Jack In The Box Las Vegas, NV
Manage shifts on my own, made sure employees followed not only our rules but health department rules. Was in charge of all the money such as the register money, the safe, and taking our deposits to the bank to have them deposit into our account and also making sure to bring money back to have in our safe. Had to take temps every 4 hours of my shift, to make sure everything was correct if it wasn't I would correct it. My team was always on top of everything not just on making sure the food was temping all correct but also as our speed and cost of sales being right on the dot.
Education and Training
2013
Desert Pines High School Las Vegas, NV
This resume is created in 7 minutes.
Summary
 A winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Dedicated to customer services motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Calm under pressure
  • Policy/program development
  • Power and hand tools
  • Time management
Experience
08/2017 to 12/2017
Maintenance Tech BG MULTIFAMILY Cary, NC
06/2017 to 08/2017
Furniture Mover Armstrong Relocation Raleigh Durham, NC
10/2015 to 03/2017
Shift Manager Wendys Knightdale , Nc
12/2017 to Current
Cook Burger King Raleigh , NC
Education and Training
2015
High School Diploma Heritage High School Wake Forest, NC, United States
Activities and Honors
 employee of the year twice.